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Used 2018 Tesla Model X Consumer Reviews

4.1 out of 5 stars
28 reviews

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We have a limited number of reviews for the 2018 Model X, so we've included reviews for other years of the Model X since its last redesign.

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Pros
Cons
5 out of 5 stars

If only my X can fly

Bamboo, 06/21/2018
2017 Tesla Model X 100D 4dr SUV AWD (electric DD)
5 of 6 people found this review helpful

Like most consumers, I've owned five different cars and wanted to try something different but also environmentally friendly. As with anything new there's a transition period but in all honesty, I will never go back to gas cars! Beside the supercharging and little to no maintenance, my X is just an incredible work of innovative technology matched with style, efficiency, and green consciousness! The only issue is that for back seat riders you do feel the bumps a bit more because there's not a whole lot of cushion/shock absorption but let's just say given the all-around luxury features, my riders got over it quick. Just love my ride and highly recommended!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Little disappointed.

Mel, 04/07/2018
2017 Tesla Model X 100D 4dr SUV AWD (electric DD)
9 of 13 people found this review helpful

Owned car for three more months and it had to be towed to service center, already. Problems with electronics. Love car but have had a couple of issues with it already.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Water in Trunk

Dev Atit, 12/26/2018
2018 Tesla Model X 75D 4dr SUV AWD (electric DD)
17 of 27 people found this review helpful

First drive in rain and got puddle in the trunk. Did not know when it happened, smell in the car, after numerous calls and waiting on calls for more then 30 minutes someone tried to help. Asked to mobile service which never showed up. Took it to service, mold had started to grow. Service people just dried the trunk and returns after 4 days. Family vacation and driving in rain got the water back in the trunk. Ruined my daughter cloths for the wedding she was attending.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Promises Not Kept

Bruce, 05/11/2020
updated 11/18/2021
2018 Tesla Model X 75D 4dr SUV AWD (electric DD)
8 of 13 people found this review helpful

I bought the model X to replace a Santa Fe Sport which I loved. The SFS cost me $24,000 and I loved it. The Model X $100,000 and I loved the promises that the sales person gave me. First, let me tell you what I like about the car. I love the quick acceleration, The handling is excellent and the entertainment system and GPS is the best that I have had in any of the 30 or 40 cars that I have owned. That is about the extent of it. I bought the car prior to having a major surgical procedure that would lay me up for over a year. I thought the self driving would be a plus, allowing me to remain independent in my recovery. I paid for a completely self driving package which included a $3000 computer that would allow that. They told me that it would be installed in the next 6 months. After 14 months, I finally had the computer installed and it is still not completely self driving. If you allow it to take over, expect to run stop lights, side swipe cyclists and run over pedestrians. I thought that I would have free energy from my solar panels which regularly produced excess energy, but the car even when used just locally uses a huge amount of energy. The updates that were supposed to increase functionality are a joke. Instead of useful features, they send video games. I now own the world's most expensive video game system. The features that I thought would be useful such as the sentry system which records events on the car's cameras, I found kept recording events that did not happen. I would see events recorded and then take the car home, remove the thumb drive, put it in the computer and search files to no avail. I finally had an incident with a car that backed into me and left paint on the back bumper. I scoured the files to find nothing. Fortunately the damage buffed out. A recent update, supposedly allows one to view incidents on the car's computer screen, but, I will be damned if I can figure out how to make it work. Forget getting anyone to help with phone support. I used the sentry system when parking the car in a location for a week without charging capability. I left it with a full charged battery and returned to find only 20% left. Apparently, the sentry uses 200 watts which drained the battery. I barely made it home. Service is another issue. I have had to have the vehicle serviced numerous times. After a horrific experience at the service center, I have opted to have services done through the mobile service. It is a nice convenience, but not the most knowledgeable technicians. The wait time has decreased to about a week, but I have just rescheduled a repair for the third time. I had a key fail. Put in a new battery and it still did not work. The first time I had two repairs and the tech forgot to do the key thing. The second time, he called me to let me know that he was on his way. During the call, he developed uncontrollable coughing. He reassured me that he was not sick. Folks, we are in the midst of a pandemic. So...the car now languishes in the garage. It does not serve the purpose for which I bought it. I use it now only if I have to carry more than two passengers or large payloads. I use my Corvette C8 as my daily driver. It is much more fun to drive and seems to be much more reliable. Since I wrote this review 5 months ago, a few things have changed. First, I traded my Porsche for a 2020 Corvette which is now my daily driver. Not much has changed with the functionality. I continue to be frustrated with functions on the car which stop working and good luck trying to get help on this. U tube videos are all about a year or so behind the changes and there is no phone support. My best hope is my neighbor who has had Teslas since they first came out and is an electrical engineer. Update 11/2020. It has been 2 1/2 years since I bought this car and still no full self driving.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Awesome vehicle

rayipsa, 10/30/2020
2017 Tesla Model X 90D 4dr SUV AWD (electric DD)
2 of 2 people found this review helpful

Fast and fun to drive. Amazing view out the front windshield.

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