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Used 2020 Porsche Cayenne Consumer Reviews

3.5 out of 5 stars
34 reviews
1...

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We have a limited number of reviews for the 2020 Cayenne, so we've included reviews for other years of the Cayenne since its last redesign.

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Pros
Cons
3 out of 5 stars

2019 Cayenne Hybird, so close, yet so far away...

PorscheFanGuy, 12/09/2019
2019 Porsche Cayenne E-Hybrid 4dr SUV AWD (3.0L 6cyl Turbo gas/electric hybrid 8A)
124 of 127 people found this review helpful

This is my third Porsche. My other two cars right now are a 2014 Jeep Grand Cherokee Overland Diesel and a 981 Boxster S (manual). The car was leased new and has around 600 miles on it so these are initial impressions. Lets address the pros first. The car is very fast and handles exceptionally well. When is Sport or Sport + the car accelerates faster than my Boxster S (or at least feels that way) and handles the curves superbly well. The seats are comfortable and there is a lot of room in the back seat. The battery gives you about 20 miles of range on fully electric which is speedy enough to get you around short errands easily. Now for the cons. First, my vehicle had an MSRP of around $91K so pretty basic trim. Premium package plus the ventilated seats. But this is still $91K! I compare that against what I got in my Jeep Grand Cherokee (~$45K) and the value is simply not there (even for a Porsche). Second, the are some pretty bad fit and finish quality issues. The paint is a joke and will scratch and get holes it in as if it were Play Doh. It also has an area where it looks like the paint dripped. How this got through quality control in Bratislava is concerning. I've toured the factory in Stuttgart and it wouldn't have gotten through those guys. I had to get ceramic coating because the paint is so bad and its a lease! There are also panels inside the car that do not align well (e.g., A pillar). Finally, I hear rattles with certain radio songs (at moderate volume) and it just doesn't seem as well put together as the JGC when going over bumps which is nuts to say about a Porsche. Third, with the government subsidy the e-hybrid is the one to get over the S but if I were buying and not leasing I'd get the base. The hybrid tech is truly amazing (good job to the engineers), its hard to tell when the vehicle goes from electric to gas. However, if I were planning on owning (as opposed to leasing) I'd worry long-term about the impact of the hybrid drive and power train on the engine. The car needs to engage the ICE engine at any time (even if cold) and it will constantly need to go back and forth which is a lot for any engine to handle. The range of 20 very limiting and once its over, you don't have the speed anymore (just the weight). Overall, if you want an electric car, get a Tesla Porsche is just not there yet and the uncertainty of long-term residuals is too much to buy vs. lease. Plus the tech is changing at an exponential rate. Fourth: Porsche, please go pick up a 2014-2019 Jeep Grand Cherokee and make it a required course for the folks who design your ergonomics. I've had Jeep, Toyota, Nissan, MB, and other Porsches and this is the worst ergonomic design I've ever seen. Simple things like being able to select previous track on the steering wheel, hang grocery bags in the back seats (or rear), and ability to easily control music are impossible in the new Cayenne. The controls look great but I think this car is a step back in this respect relative to the previous generation. Fifth: The Bose Stereo system is not great. I have a lot of Bose products (e.g., headphones, speakers, stereo in Boxster) and this one is just not as good. It sounds only slightly better than the system in my JGC. I've tried every setting combination, multiple different sources, and even Tidal which streams at more than CD quality. Its just not a great system. Having owned a couple of other Porsches, this doesn't feel of the same quality. Frankly it doesn't feel special. I think they need to bring the production back to Germany ASAP. Will report back after a few months.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Car breaking safety issue

DefectivePorscheBuyer, 04/29/2021
2020 Porsche Cayenne S 4dr SUV AWD (2.9L 6cyl Turbo 8A)
41 of 41 people found this review helpful

My new Cayenne 2020 S had three different issues within the first week. The are four (4) different rattling noises, a dangerous braking issue (sudden jolts forward when you're trying to slow down) and an app that rarely connects. I'm now fighting with the dealership as they say these issues are "normal". Suffice to say, I've filed a complaint with the NHTSA and will pursue other legal and non-legal means until they resolve this. I would strongly recommend not buying the Cayenne. The breaking issue simply makes it unsafe.

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

3rd time is a charm

DM Taylor, 12/29/2019
2019 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
32 of 32 people found this review helpful

This is my 3rd Porsche. Previously owned a Boxster S and traded in a 2015 Macan S for the base 2019 Cayenne. Have put 4,000 miles on it over five months. Picked it over a Panamera. Likes are the interior which is the most comfortable and elegant I have seen. Actually prefer the Cayenne’s ZF transmission over the PDK in the Macan! The Macan was always sluggish to get the turbo to spin up. I always felt the programming was off. The handling and acceleration are top shelf. Reliability has been bulletproof and the Biscayne Blue get s many compliments Dislikes: The Macan could scroll through my favorite radio stations using the thumb ball on the steering wheel, and also adjust volume. Can’t do that on the Cayenne. Macan also displayed the speed limit on the dash. Again missing from Cayenne. I have completely given up on using my foot to get the rear to open. It has never worked for me, and when the dealer tried it, most of the time they couldn’t get it to open either.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

A Driver’s SUV

Brian L, 08/05/2020
2020 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
42 of 44 people found this review helpful

Excellent vehicle. Buy a Cayenne if... -You want the best handling mid-sized SUV in the world. Great handling, road feel, break feel. Look at Car and Driver ratings. -You want a refined, elegant interior (after upgrades) that doesn’t look like a futuristic Japanese robot. -You want a luxury SUV which is less common than an X5 or GLE -You want to have fun, but you also want a big comfy seat. -You want a highly reliable brand. -You can afford to pay over $1000 per year in regular maintenance. Issues to be aware of: 2019 was the first model year. Early builds have some gremlins. Infotainment has occasional bugs, but nothing compared to an X5. Breaks can be crunchy or make squealing noise.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

2019 Porsche Cayenne - The Real Deal

Kevin, 01/26/2019
updated 02/16/2021
2019 Porsche Cayenne 4dr SUV AWD (3.0L 6cyl Turbo 8A)
113 of 124 people found this review helpful

We were shopping for a new vehicle and narrowed it down to three vehicles: BMW X5, Range Rover HSE Sport, or a Porsche Cayenne. There is no comparison. The Porsche Cayenne is the best. X5 is nice, but cheap feeling interior and not very comfortable. RR Sport just does not have the quality fit, finish, and mechanical dependability. The Porsche Cayenne is a work of art that is quite functional as well. My wife is in love with her new Cayenne! Update (7-28-20) Still love the Cayenne. Had a few more issues with car than I thought we should have. Replaced all taillights for issues with edges of lights, software issues, and waiting 9 months for a new gas tank as it is making noise when idling for more than a minute or so. Update (2/14/21) Very disappointed in Porsche. Replaced the gas tank in late 2020 only to have the same "rattling noise" in fuel tank. At the time, they claimed "mine was the only one". After some research, Porsche has a TI or Technical Information bulletin out stating that they do not have a fix and it affects all years 2019-2021. Porsche is still selling this vehicle even though it has a known issue for which they have no solution. The arrogance of this manufacturer is unbelievable. Imagine selling a car with a know problem that they cannot fix. Disgraceful.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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