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Used 2016 Mercedes-Benz Sprinter Van Consumer Reviews

3.1 out of 5 stars
14 reviews

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3 out of 5 stars

Too darn complex

lo ko, 03/13/2017
2016 Mercedes-Benz Sprinter 2500 144 WB Crew 3dr Van (2.1L 4cyl Turbodiesel 7A)
12 of 16 people found this review helpful

The owner's manual says to read it BEFORE driving your new van(the sales folks won't tell you that) .It'd take you a couple days to do that.This is one complex machine & the poorly written manual only makes it worse.Had I read it 1st I wouldn't have bought this van. I get 24.4 mpg ,have only 800 miles on it so far and have driven it only in snowy,mountainous country.It is so complex I don't like to drive it.Am a retired(for 20 years) fireman with a lot of diesel fire truck experience but this MB diesel is a different animal. I did put nokian snow tires on it & they work well.Mine is a 2 wheel drive.I have a 2000 GMC all wheel drive van that I will never,ever get rid of,it's reliable & SIMPLE.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

One BAV (Big Awesome Van)

Brett, 07/29/2018
2016 Mercedes-Benz Sprinter 2500 144 WB Passenger 3dr Van (2.1L 4cyl Turbodiesel 7A)
6 of 8 people found this review helpful

If you are looking for a full sized van you should really consider the Mercedes-Benz Sprinter. I've had this van for almost a year and I have almost 20,000 miles on it. I like to drive it mostly on regional road trips but I've been to PA and back from NV. The gas mileage is decent for such a large vehicle. I've gotten as high as 25 mpg on longer road trips but usually average about 22 mpg. Don't be intimidated by the Sprinter's size. My wife almost started to cry when she saw how big it was. It has the same top-down footprint as a full size truck. It's just way taller. And easier to maneuver (I think). It holds just about anything inside. Because it has 12 seats the payload is 2900 pounds. That's more than some full sized trucks. The Sprinter has decent acceleration (I have the 4 cylinder engine) off the line but lags a little accelerating from 60-80 mph (don't judge, there are highways out west that have 80 mph speed limits). Mercedes governs the Sprinter's top speed at 82 mph. I've heard 85 but I can't go faster than 82. This is a good thing. It drives and handles like a truck and the fanciest thing about it is the logo on the grill. The A/C is decent and the entertainment system will suffice. Overall, it's a well built vehicle that can haul just about anything you can fit inside it.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

lemon, lemon, lemon

lemon, 09/01/2017
updated 03/05/2018
2016 Mercedes-Benz Sprinter 3500 144 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
6 of 9 people found this review helpful

Aibag red light is on all the time, the sliding door has a plastic chain to Carry the electrical wire. the chain is crack and the electric wire is destroyed. the door doesn't closes properly. the second shift is getting stocked when you drive slow/cold. getting in to high rpm for 3rd shift. 4 months old van with 10.000 miles. Airbad issue repsired by dealer and also sliding door chain. 2 ND shift is still an issue. It's been reported and I'm paying extended warranty.

Safety
1 out of 5 stars
Performance
5 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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2 out of 5 stars

Expensive

David Williams, 11/11/2019
updated 12/26/2019
2016 Mercedes-Benz Sprinter 3500 170 WB Cargo 3dr Van w/High Roof (2.1L 4cyl Turbodiesel 7A)
2 of 2 people found this review helpful

I have had to replace all 4 wheel speed sensors and the transmission/torque converter on my 2016 Sprinter. It was slightly over the 36 month warranty period and was under 36,000 miles when the transmission failed. I have requested Mercedes to compensate me for the transmission replacement, with no success so far. The oil changes at the dealer are quite expensive.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

30 Months Old - 26 Workshop Visits CHECK ENGINE

Dean G, 01/01/2019
2016 Mercedes-Benz Sprinter 2500 144 WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
2 of 2 people found this review helpful

This Van was a very expensive mistake, bought brand new and has been in to Schumacher Mercedes Benz in Scottsdale 26 Times with the check engine light. Limp Mode has become almost part of my daily commute. The steering column has been replaced twice. Accelerator Drive by wire pedal has been replaced 3 times. The BluDef system has been completely replaced 5 times. Mercedes needs to look long and hard at this turd design. $55,000 Work Van that needs to go ASAP. I hate this thing!

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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