Used 2023 Mercedes-Benz GLE-Class Consumer Reviews
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Less than 800 miles. In service for WEEKS
The car is beautiful. However, missing several features other cars have. Less than 800 miles and it’s been in the service department more than in my garage. Had a bolt missing/ broken, terrible noise of things flapping/rattling on the passenger side. Picked up car on Wednesday, had it towed on Friday….”Reversing Not Possible. Service Required”. Over a week now waiting to get it back…..still in a loaner.
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What is going on?
I just purchased this vehicle, brand new from Manchester Mercedes dealership, this vehicle was shipping in and had 11 miles on it when I got it. 6 months later I'm at 10,300 mile and I brought in the vehicle for the schedule maintenance (oil change, fluid top off) the tires we're brand new as well after the inspection i was told that the rear tires have worn down to critical levels (RR 5/32, RL4/32). I was told by the Technician that these vehicles are harder in wear on the rear tires. The tires in question are Bridgestone Alenza Sport A/S . I don't know what to do the front tires are at 7/32 but I don't understand how this happened and I would like to hear from people who may have similar issues.
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- GLE 350 4dr SUVMSRP: $49,99043 mi away
- GLE 450 4MATIC 4dr SUVMSRP: $53,590In-stock online
- GLE 350 4MATIC 4dr SUVMSRP: $45,990In-stock online
Pretty but definitely not sporty
The GLE 350 has a luxury interior and some cool tech, but the driving experience overall leaves me wanting more. Seats are comfy and the ventilated seats are a perk, but at high speeds (75-80mph) the whistle from the side mirrors is annoying. The windshield wiper shuddering will drive you crazy if you’re on a rainy road trip. It’s a well know. Issue for this car an MB has done nothing to address it. Took to the dealership 3 times where they say they have a solution to fix, but nothing has helped. They replaced the housing in the side mirrors as well for the whistle but no change. For a car at this price point, windshield wipers and wind noise shouldn’t be an issue. I love the MBUX and quality of the tech, ride overall at lower speeds is nice. It’s a big car and is definitely more cush than sporty. The 4 cylinder 350 struggles to accelerate and is underpowered. MB should make the 6 cylinder standard like most luxury SUVs, especially given the gas mileage is worse than the 450. Love the looks on the outside with the AMG package and big wheels- looks aggressive. I’ve had and X5 and Range Rover Sport in the past to compare- all very different. The GLE tops them from the luxury side, RR is definitely more of a truck, X5 wins for overall driving and modern look, especially with the engine. Looking now to replace the GLE after 18 months and the X5 is top contender.
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Most Luxurious in Class
I took delivery in December and immediately fell in-love. I upgraded from a 2016 Volkswagen Touareg and everything about this car is worth the $15k increase in MSRP (mine came in at $71k.) I'm averaging 24.8 MPG with mixed/highway driving over 3,600mi. On a recent road-trip I averaged 30MPG by going the speed limit (Sacramento to Los Angeles.) I love that I can drive 500mi on a tank of gas. I am super disappointed that MBUX doesn't include wireless CarPlay (something available on all 2020+ VW models.) I had issues with the MBUX taking 2+ minutes to load randomly, but that hasn't happened since the recent software update. The panoramic sunroof opens way larger than the X5, but I wish it had the ambient sunroof lighting like the X5. I have the GLE 350 4matic and while the engine doesn't sound pleasant, the performance is on-par and worth it for better efficiency. I do feel like 4matic is more front wheel drive biased compared the competition (I've experienced loss of traction while accelerating hard.) I noticed reviews saying that your pant legs would get dirty when you get in the car; I have this issue too. I feel exceptionally safe in this SUV and love the driver's assistance package. I do wish there was a quicker way to disable the active lane departure warning (it's quite aggressive and disturbs the otherwise exceptional ride.) The active driving assistance (and active lane change assist) make highway driving so easy. The traffic jam assist gets too close to cars for my comfort, but otherwise works as expected. The 360 camera isn't as good as Audi/BMW but it's better than any mainstream brand and I find it very helpful. I tried the automated parallel parking feature twice and it parks as well (or as poorly) as the vehicles you park in-between. Overall, I am very pleased with my purchase and intend to keep it until at least the warranty runs out (which is 10k short bumper-to-bumper and 50k miles short for powertrain compared to my Touareg.) Update: 9 months, 7,700mi in and I still love my GLE but wish I purchased the X5. My average MPG is 25, mostly highway and combined. A software update fixed my main issue with the MBUX system. Unfortunately, the vehicle has developed a rattle in the steering wheel and in the rear of the vehicle. Then, the steering/suspension occasionally makes a popping sound. The sunroof also makes a horrible popping sound when opening/closing after being parked outside. Also, the driver's seat ventilation fan vibrates excessively randomly. I plan to have this addressed at its first service interval; I am really disappointed with all of these quality control issues, though.
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Great Car But!
Purchased my first Mercedes, GLE 450 2022. It was a beautiful, luxurious and comfortable SUV but the windshield wipers were a deal breaker. The judder, skip, and chatter so loudly. It was embarrassing to have my guests in my new SUV while the wipers were running. I got rid of this SUV although I took it in twice to have it fixed. The Maitland Mercedes repair service was at best below par. He blamed it on the Florida Summer heat and replaced the wipers' blades. That didn't work. Asked me to wait for the part to replace the entire wiper's mechanism. I waited for two months, but no words from the service department. Finally, I had to call him and he asked me to come in again. Again all they did was just clean the blades, and he blamed and warned me for the next time they will charge me for fixes if I use any cleaners on my windshield. Mind you, I have owned 8 BMWs and I have never had issues with the BMW cars' wipers. If the Mercedes wiper blades were working fine, I would have to desperately try to fix it myself. After just owning this brand new SUV for over two months, I could wait to get rid of it and I did. I sold it back to the dealer! I will never touch another Mercedes again. My many years with BMW were great and will continue to drive a better brand, BMW.
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Edmund reviews tell the truth
I have leased 7 AMG products over the years. I have now 200 miles on a 2023 GLE 63s AMG after turning in a 2019 GLE 63s AMG. BIG MISTAKE. In the 2023 both front seat ventilation fans whine loudly. The MBUX system does not recognize items that are installed in the vehicle. Sound system is poor lacks base. Suspension system not up to AMG standards therefore handling is way below the 2019 model. I read the Edmunds ratings of the 2022 GLE (software, squeaks, drive train etc) and still made a mistake because i got a good deal. BIG MISTAKE! The 2019 was an excellent high performance SUV. The 2023 version is 300 lb heavier, longer and less storage behind the seats and is just big without character. NOT a TRUE AMG. DO NOT PURCHASE without driving it. Mercedes is shipping new vehicles to their dealers with known defects expecting the new owners to sort out the problems with the dealers.
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2022 GLE Lemon
Purchased 2022 new from dealership in November 20121. Car has been in the shop 3 weeks due to a broken driver side wheels hub and steering arm due to factory not lubing parts during assembly. Very disappointed!!! Dealership also taking their time to fix and slow on communication that’s accurate. Dick Dyer Mercedes, Columbia SC
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GLE 350 Issues
The GLE 350 has Apple CarPlay issues. The radio blasts when you have an incoming text message. The dealership says that there is no fix. The car also “pulls/jerks” when it stops and starts with the gas saving feature. You’re at a stop light and once the light turns green and the car turns back on it jerks every single time. The remote start also doesn’t work properly. You start the car, once you pull the door open it stops again. It’s hard to think of the good when I’m reminded of these things everyday. First Mercedes, disappointing experience.
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Wiper blade shudder the worst but there’s more
2022 GLE350 has been to service 4 times with no resolve for wiper shudder and noise. Mercedes service has replaced blades 3 times. Only Bosch blades are available. They’ve detailed windshield with every cleaning compound possible including Bon Ami. We’ve tried silicone as well as WD40, RainX on blades without improvement. Nothing works to correct skipping and shuddering of the blades. Mercedes claims they’ve done all they can. Corporate is aware of this apparently systemic issue. I believe it is an alignment problem but again Mercedes says it’s not mechanical. In a rainstorm the blades make incredible noise. They skip shudder increase in speed and slow with a mind of their own. After owning it for just 90 days we are seriously considering trading the car. Very disappointing. Few people buy a car in the rain. But I’d advise you test blades before purchasing a GLE. The technology is superior but tripling the access points with an overly sensitive touchpad make any movement to a cup holder or steering wheel a chance of changing all your settings. The steering wheel actually blocks the instrument panel. The button to disengage fuel saving shutdown is directly next to start button. Easy to engage start button when driving. The shift lever is moved to the column. Feels and looks like a turn signal. Easy to confuse. And the car has more warning sounds than an airline in a spin. As former Naval Aviator I found mastering and using the technology challenging and distracting. But car looks good and drives well.
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Not Very Satisfied
I have 2023 GLE AMG 53. Out the door price was k101K. Below are some of the goods and bads since I own this car. The Goods: - The car is beautiful inside out. - Haven't had any engine or electronic issues (driven 4,500 miles) The Bads: - No sun glassed holder. For a $100k car, one would expect to have a sun glasses holder. Previous generations had. Even my other non luxury cars have it. - Rear seats are uncomfortable for the long ride. My kids complained that their back hurts after a 2-3 hours trip. They said our minivan and F-150 rear seats are more comfortable. - Storage space for accessories are very minimal. - Ride quality is so so - too firm even in comfort mode - Wireless charger is useless. iPhone size Plus won't fit. Even regular size fits but it's very difficult to take it in and out so I never really use it. I use charge cables instead. - Running boards are also useless. They are too small and you often afraid to slip off when you step on them. If you don't use them then they will be in your way and the side part of the board will touch and dirty your pants. - Autonomous features such as adaptive cruise and lane assist aren't that great. The car sways left and right too often and feels scary when they are in use. My Ford F-150 also has these features and it does not do that. The car holds steady on the lane - it does not sway left and right like the Benz does. If you asked me if have regret buying this car, I would say yes and I would not buy it again. For a $100k car, I would expect higher standard from Mercedes. This is my third Mercedes and I feel Mercedes has been cutting corners here and there, removed some of the of features that older cars had.
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Hows your Mercedes Brakes doing?
GLE 350 2022, I upgraded to the MB larger SUV, nice size rear spaces, car sits high, MB Tech seating( I recommend a cloth seat cover. On my previous MB GLC 300, 2020, the drivers seat wore out after 1 year...yes wore out. The dealer said the seats were stained by wearing Jeans, I hardly wear jeans and had a towel on the seat at all times. The detail-er told me he cant do anything the finish is wore off..I think now MB with the MB Tex is paint sprayed on. MB is very petty with the Mercedes Me, you only get one year of free services, lock/unlock doors, remote start etc...My last two MB were 2 or 3 years. The real issue I had is the front brakes had to be replaced at 13,000, MB offered the explanation that brake assist cause one pad to wear out prematurely? Cost over $700
Stalled at 5,960 miles!!!
We bought the SUV in May and it stalled in the middle of the road at 5,960 miles. Mercedes Me Connect took a while to connect me to a live person after several tries. The tow truck finally arrived after 3 hours. The RED message on my dashboard screen said stop the vehicle for there was danger of overheating; that something was broken with the 48 volt hybrid system. I lost power very shortly then. Jeff, a service advisor from MB of El Paso said that the soonest they can look into it would probably be in 2 weeks. It will be 1 week tomorrow and I have not heard from the El Paso dealership. Vehicle loaners from the dealership were unavailable till May next year. Beware, Mercedes Benz is definitely NOT "nothing but the best".
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What a Ride
I am amazed at the assembly quality and the extreme quietness of the ride, not forgetting that for such a heavy SUV the mpg count is great! at an overall 56 mph of 27.2 mpg!
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Just what I wanted!
Extra leg room is improved. Headlights are the best. I am very pleased Mercedes went away from run flat tires. They are noisy, rough, and cannot be repaired. Fit and finish is excellent. Drives great!
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Way Too Soon
Purchased the 450 unit in March 2023 brand new and on month later ; 3 visits to to the service department to fix a defective right front passenger cooling fan. This saga required two overnight week long stays. Hold on it gets better, three months later an indicator flashes : shut engine down immediately! Results in another trip back to its new home, the service department to replace the oil diverter valve ; another week lost. 9 months of ownership with 7K miles driven, this unit ranks lower than my 1984 Z-28 I expected a better product after donating 100K to the Mercedes Family. Let’s pray my ordered RS Q8 operates mechanically better, or it’s back to the best car family ever ; Honda [ 1980 Prelude / 5 in the floor and no AC ].
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Check your brake pads
My 5th Mercedes. Upgraded from GLC 300 suv. More room. The transmission doesn’t have sport plus. Just sport. I don’t use it need the Park Tronic self park. The one major flaw is the brakes. One pad on the front brakes wore out prematurely only 13,000 miles the passenger front disc brake pad sensor tripped putting an annoying message on your dashboard to replace pads. I went to Mercedes service Shirley thinking it’s a manufacture defect I never had a car to replace brakes at 13,000 miles and I don’t ride the break it’s cost $700. I had to put up a big stink and they gave me something back, but Mercedes didn’t cover it, or omit fault under the warranty, if you get your front brake pads fixed prematurely, make sure you tell them you want your old brake pads the other three brake pads in the front 21 the driver side and one left on the passenger side well had about 20,000 miles left of padding to go. I asked Mercedes to explain what happened. They said it was the brake assist I mean how often do you visit to break an assist. I’m thinking they’re just not building the car. The way it used to be even though it comes it came from Germany. This shouldn’t happen and the quality isn’t there. The other problem I had with the car is the collision system became disabled and I will be getting an alert and a beep it took the service center one week to tell me that the problem was the seatbelt they replaced the seatbelt and they said that that fixed it I’m thinking that that had something to do with the the break prematurely wearing out but they denied that enjoy your car but make sure your fight for something you think isn’t right
IF THE ENGINE WAS GOOD
I like the car but the 4 cyl has to go . You will not feel like your driving a Luxury car and more like a 4 cyl Hyundai. There were no 6 cyl available , I had to take what they had at the time . Also , I had it to 3 DIff dealerships 4 times before they could fix an annoying alarm. ALmost got rid of it but finally they fixed it ( I Hope) This is my first and last MB way too glitchy. Will be going back to Lexus
Beautiful Car - but lots of defects
Bought what I thought was my dream car - and it's has spent more time in shop than on the road - super disappointed and looking to go to a different manufacturer. MB has been nothing but disappointed in both the vehicle and their customer service
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Issues galore
I have a 2022 GLE 450. So far I've had the 48V battery issue (car literally flat out died on the highway), a sunroof issue (wouldn't close all the way - took 2 dealership visits), and numerous instances where the car incorrectly interprets a person or object in the way and abruptly stops itself. Something that also bugs me is how rough the car downshifts. It's very jerky and awkward. For $72k, I just expected more/better.
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Luxury at its Best
The interior of the 2023 Mercedes-Benz GLE 450 is roomy and comfortable. The ride is smooth, and the engine has plenty of power. There have been no problems identified..
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Poor Build Quality
Bought a new 2023 AMG GLE 53 last month, driving is great, pleasant interior, sound system excellent....Unfortunately totally disagree with Edmend's review on build quality - lots of loose plastics outside (like plastic around wheel, AMG logo on front, rear window plastic molds,...) and many creaky interior components as well(door handles, wood trim,....). Build quality much worse than Audi, even $30k Kia Sportage is better than my $90k car.
LOVE it!
I owned a 2013 ML350 and took delivery of the GLE 450 in January. Best car I have ever owned. Luxurious, safe and great performance. I use sport mode most of the time for best steering and acceleration. Comfort mode too soft. Technology is great but has so many choices it takes time to customize it. The combination of cruise control and lane keeping assist is funky as it sometimes adapts speed downward unnecessarily on the highway. Lane keeping assist is also too aggressive. These are small observations. The car is great and highly recommend it over BMW X5.
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2022 GLE 450 is excellent 👌
Had the GLE 350 which is like a lame duck compared to the 450 I just bought . The mild hybrid engine is absolutely cool and increases acceleration significantly compared to the 350, it also has better gas mileage. The GLE 450 is an absolutely quite car because of the electric motor!
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Luxury & Performance
We bought the bottom of the line 350 GLE (almost no options), and are incredibly impressed with car. The technology is impressive and intuitive for a non-techy like me. Performance is solid. In performance mode I think it is the equal of the V-6 powered BMW X5. The interior appointments are luxury defined. We looked at BMW, Lincoln and Mercedes and the Mercedes had the most luxurious look and feel. Rear seat leg room is excellent. With the panoramic roof, the back seat may be the best seat in the house! I love all of the safety features like lane keeping, collision avoidance and alarms. The backup camera is the best I saw with overview and the traditional rearview displayed side by side. Most important, my wife LOVES it. MB has created a dealership experience second to none with the cafe and free car washes. I think I'm going to love this car for a long time to come.
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Great SUV 450
The 450 is a great SUV. We live in Northern Mi. The weather here can be crazy. This car does not care. In winter, we will go for a hike, the roads are snowy. Other hikers complain that the road was bad, the GLE no problem. We live in a tourist area. The locals drive at the recommended speed. The tourist can be 20 to 30 below this. With the 450, you can pass them in the blink of an eye. It is the best vehicle that I owned.
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SUPERB Vehicle. Comfort, technology + performance
We love the 2023 GLE. Comfort, performance, tech, seating, storage, and sound, are all great. We test drove the BMW X5 it is was a good 2nd place choice. It has a cool look and drives tight, but the Mercedes wins on comfort, tech, ease of use, sound, etc (And Price.) X5 is higher by quite a bit. We got a 350, but if you want more power look at the 450 or the amazing AMG model. Mercedes has perfect fit and finish. The showrooms are much much higher class than the other dealers and they make the buying process easy. BMW was an odd mix of arrogance and people lazing around. The Mercedes team are professional and buttoned up. This car is a great one!
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After all the hyped positive reviews, disappointed
This is a review of the amg 53. The first disappointment was paying 10k over msrp when its still a buyers market. But with all the great reviews we decided to push through. I wont review all the positives because they've been done extensively by others. My 2 biggest disappointments, the exhaust has 2 modes, but both are quite loud. And this turbo v6 does not sound nice, so it isnt cool to be loud. 2nd, the back area lays flat, but at sn angle. I would accept that on a '90s explorer, but not a 2023 Mercedes costing 120k...
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Princely SUV
Bought this new… I’ve only had this vehicle for a couple of days and so far it is everything I hoped for. I’ve owned 6 Mercedes over the years and have enjoyed them all. A little pricey but this one should deliver many years of value while riding in style. Despite the price difference I wanted the 450 over the 350 for the power it delivers ( gets the same gas mileage) . It seems for every ten 350s out there maybe only one 450 is available.
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Sexy, sleek, and ready to impress!
This thing is absolutely amazing. With gorgeous look, incredible performance, and other-worldly tech, there is nothing like it. I am taking a wild guess, but I imagine the negative comments are from those who do NOT own one, could never afford it, and would love to drive one. The Bang & Olufsen Sound System Package with Burmester® High-End 3D-Surround Sound is 2nd to none. It is far superior than our Porsche Panamera, Tesla Model S, or Lexus LS combined. The massage seats are the best I have ever experienced. The tech in this machine is industry leading. Sports car meets SUV. Truly this is a remarkable vehicle. Hats off to Mercedes. Built in Tuscaloosa County, Alabama, U.S.A. Sexy, sleek, and ready to impress!
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Great car!
Love the drive and the interiors!
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Horrible Electronics
GPS is as good as a broken compass, and, no possible wireless Google Maps GPS possible, AND, car wont remote start with ONLY 1/4 tank of gas!!.. No remote start on KeyFob but pay $150 per year for cell phone remote start system. Ugh! Premium gas only ! 'Auto' wipers wait too long to start/wipe, all for ONLY $71,000. Done!
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Love it
I love the GLE 450. The interior design is owesome
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Dream Crossover
This car is fun to ride. It’s beautiful inside and out. Glad I went with the 450 because it has a great getup on the freeways.
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GLE 4 Dr SUV
All Great
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Awesome vechile
I love my new car and all the new features!
Worth it
Love the car, quality and the drive. Interiors are fantastic and love the tech.
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Love the look
vehicle was amazing interior was beautiful love the sleek stream lined dash. Exterior is very sharp looking
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My Mercedes
Performance is over the top! Great handling and smooth ride. It takes a bit of getting use to the auto-shot off but can disable with the touch of a button. Love the look and overall performance!
So far so good
Purchased this Amg 53 used with 2500 miles. Have put 4000 on it in 1.5 years. Interior design and quality 5 stars. Incredible amount of useful tech. Love ability to configure ride and drive parameters. In cardinal red looks great. Very solid so far inside and out. No single quality issue. This was spec’d at $105k so it has many amg 63 features. Traded a x5 in because the seats and floating ride was maddening. This amg is tight and powerful enough.
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A big disappointment for 6-digit priced car
I bought a brand new GLE 450 2023. after 2 months, the sunroof starts rattling and a weird clicking sounds became very noticeable. After 5 months of going back and forth with the dealership in Calgary Alberta. they fixed the problem as it was a manufacturer's broken pieces. The car looks very elegant, and it has a very powerful engine. But it definitely missed the Mercedes supposedly great quality. a lot of glitches in the electrical system, sensors, audio system. I will give it 2 starts maximum.
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Sassy
It is sleek and the right size. I love the dashboard. Everything is at your fingertips. The ride is smooth and elegant. Love the light features that turns clots. Also the Mercedes Benz emblem that is displayed on the ground when you open your door at night.
Excellent car
I really enjoy the look of my GLE450 with the AMG package my car looks very sporty but elegant. It drives very smooth and fast. The car just speaks for its self.
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Love it!
Beautiful interior details, great technology. Smooth and quiet ride!
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My mb
Purchased my first Mercedes SUV last year. Love the ride and all the features in the car
OPTIMUM IN DRIVING
Exceptional in its class
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Sassy Classy
GLE 450 is a sassy, classy ride. Smooth
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