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Used 2022 Mercedes-Benz CLA-Class Consumer Reviews

3.5 out of 5 stars
17 reviews
1

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We have a limited number of reviews for the 2022 CLA-Class, so we've included reviews for other years of the CLA-Class since its last redesign.

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Pros
Cons
5 out of 5 stars

A COMPLETELY NEW CLA

TOM, 05/20/2020
2020 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
18 of 21 people found this review helpful

I recently traded my old 2016 CLA 250 for a new 2020 CLA 250. Although I was happy with my 2016 the new model is totally different and substantially better. The previous negative review must have been out of the USA (and was a 2019 model) since MB doesn't even sell the 220 model in the US. I have had mine for 6 months and love it. It is significantly quieter and quicker and has a smoother ride. The interior is plush and tops in its class. The user interface is incredible and you talk to "Mercedes" to accomplish tasks, etc. And make sure you get the ambient lighting package which is just simply cool. I recently went on an extended road trip and got 37-41 MPG at 74-84 mph on cruise control. Not bad. It all boils down to personal preference for sure but most drivers will really enjoy and appreciate this car!

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Awesome Car

Pharoah 2020, 02/07/2020
updated 08/09/2021
2020 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
9 of 10 people found this review helpful

This car is really great so far. Swift acceleration, loaded with technology, and beautiful looking body

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great Car

this is a great car, 07/07/2020
2020 Mercedes-Benz CLA-Class CLA 250 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
5 of 5 people found this review helpful

easy driving, comfortable, good pick up, looks great

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4 out of 5 stars

Styling, Hi-Tech Sold Me

Pete G, 07/16/2021
2021 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
4 of 4 people found this review helpful

I picked this particular Mercedes because it is a beautiful design and offers the same driver assistance features as the high end MB models: standard brake assist, lane keeping, front and rear cameras and sensors, blind spot and rear side warning. I added the optional full assist package with 360 “cameras” road sign reading and speed adjust, etc. On a well marked highway the car will drive itself indefinitely with just a finger on the wheel. A tap on the turn signal stalk gets an automatic lane change when it’s clear ….. very convenient and I use the feature often. But styling alone would sell me on the car. The CLA looks especially good from the rear quarter where the curved roofline joins the simple curves of the lower body. The interior is years ahead of mid range MB models and competitors with a continuous multipart screen that covers most of the dash. The infotainment controls are doubly or even triply redundant with touch screen, steering wheel, and a pad controls for most functions. It is so much easier to use while driving than the iDrive system in my BMW that I actually use most of its features. There is a voice activated assist that gets simple commands right, but copes poorly with anything beyond that. For example trying to get the odometer reading bu asking (to avoid changing any of the driver’s three info screens to see the odometer), proved impossible. The promised computer learning curve so far, in over a year, is close to flat. The standard powered front seats are comfortable and roomy for average height people. Good leg room with thigh support extensions, but sexy styling provides minimal head room. Rear seat suffers more and space is very limited but we don’t use the CLA if we have more than two adults in the car. Engine performance is good. Turbo boost comes in smoothly, but the dual clutch 7 speed transmission is often jerky and hesitant while driving in traffic. It has three performance settings with comfort setting the default. I drive in sport setting in traffic because low gears are held longer and there are fewer shifts made. Any good manual driver will shift more smoothly than than this transmission. The CLA comes with more standard features than comparable BMW offerings but doesn’t offer equal performance. It is the “luxury” alternative and has an interior that beats most, if not all of its competitors as well as higher line models. Give this car a traditional torque converter transmission and I would give it 5 Stars.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Good and bad both

Kabir Chaudhry , 05/22/2021
2021 Mercedes-Benz CLA-Class AMG CLA 35 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
7 of 10 people found this review helpful

This car is good looking, amazing fast machine which would always push my adrenaline to a next level, though I would not recommend buying as the suspension is way too stiff on the CLA 35, it would make you feel every small bump on the road. I got the 19 inches wheel, I suggest Mercedes not to offer more than 18’s on this car as my 19 incher’s are bent due to all the road conditions even after being very careful with the bumps. All this leads to rattling noises in the car my sunroof / door panels was fixed a lot of times but the rattling wouldn’t stop coming back, this is really irritating which is why not buying this car would save you a lot of trips from the service centre

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
2 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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