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Used 2019 Mercedes-Benz CLA-Class Consumer Reviews

3.9 out of 5 stars
36 reviews

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We have a limited number of reviews for the 2019 CLA-Class, so we've included reviews for other years of the CLA-Class since its last redesign.

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Pros
Cons
4 out of 5 stars

Great Car... Strange Standard Features.

Krishna Patil, 10/31/2016
2016 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
10 of 17 people found this review helpful

This car doesn't come with basic features as a standard option. I somehow ended up with this "robotic" car that doesnt have garage door opener buttons as a basic option. My 13 year old honda pilot and every car since has come with that as a standard feature. How can a luxury car like mercedes not include that... and not even as an optional add on after the fact.. strange.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

I love it!

Greg, 03/20/2022
2018 Mercedes-Benz CLA-Class CLA 250 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
2 of 2 people found this review helpful

I came from a C-class and I honestly prefer this model. The low end power is a bit sluggish but the turbo winds up around 1500 rpm and keeps HP and torque coming through 4000 rpm, a perfect range for every day driving. It feels quick if not fast. The suspension is fairly stiff, something not helped by the OEM run-flats, but not uncomfortably so, more in that it can make you nervous when you hit some rough pavement or a pothole. Infotainment and navigation are great and easily navigated. Very pleased with my purchase of this vehicle.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

True Review Based on 3-yr Daily Experience

Isabella, 01/23/2018
2015 Mercedes-Benz CLA-Class CLA 250 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 7AM)
2 of 2 people found this review helpful

My car, 2015 CLA250 4MATIC, has Sport Plus option (what they also call "AMG edition") with suede+leather seats with red seatbelts and painted with designo matte silver w/ red highlights. It definitely looks exotic and I have had compliments from people throughout the lease term. With sport plus package which is supposed to include sporty upgrade to the performance overall, this car is awesome with great acceleration and breaks! Car doesn't feel light but it does all the jobs as if it's feather-light. I can definitely feel the power and traction control. I LOVED my CLA all the time! One time, though, my car wouldn't turn on all of sudden with dashboard alert message saying "4MATIC Issue. Please see dealer," and it turned out certain part related to 4MATIC (AWD) had to be ordered directly from Germany and replaced, having to tow my car to the dealer, get the loaner, and waiting for about a week until I got my car back. The other time this alert message with alert sound popped on the dashboard, saying "coolant issue. Please stop driving and call dealer" so I had to go to nearest shopping center, park, and call which led to towing to the dealer again. They replaced the part that connects coolant container and got fixed pretty fast for this one. Both issues were covered under warranty. I had seriously considered buying this leased car since I was just in so much love with every bit of this car, but since those issues had raised, I got too scared to keep it maintenance-wise, so I am returning this car back to Mercedes dealer the day after tomorrow (end of lease). I am not sure if I had just been unlucky or the model itself was way too new back then, but I am so in love with my first experience with Mercedes overall, so I just purchased C43 AMG Coupe to continue my journey with Mercedes ;)

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

CLA250 Sport Plus

Cristian DC, 05/25/2020
updated 05/31/2022
2015 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
2 of 2 people found this review helpful

7 years on the road, no issues. The sport plus package is a must, improving aesthetics, suspension, grip and even exhaust sounds

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Fun car

Al, 05/23/2018
2015 Mercedes-Benz CLA-Class CLA 250 4dr Sedan (2.0L 4cyl Turbo 7AM)
3 of 4 people found this review helpful

With the runflats noisy ride on course pavement. Very fun to drive. Transmission works very well in auto sport mode. Paddles a little slow and auto normal a bit sluggish. Great mileage 40+ on the highway at 75-80mph. Fun in the Twisties and we'll planted with great steering. Sporty little car with sporty ride not the typical quiet Benz.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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