Used 2021 Mazda CX-5 SUV Consumer Reviews
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If your elderly or handicapped don't buy
Started out at the dealer. Test drove the cx 5 GT signature and ended up getting it home and noticed pathetic performance as it didn't have the turbo and the seats were too hard. took it back to the dealer and upgraded to the reserve thinking it was the same as the car we test drove. Turn out it had the same seats as the other and the signature had upgraded seats. I loved the acceleration with the turbo and the windshield display but that's where it ended. the seats were too hard and driving a short distance my back was on fire, when the fuel light came on you only had a few miles to find gas and not having a touch screen was not desirable. The biggest disappointment was the height of the rocker panel. It was too high off the ground and when you had to literally climb in and the floor pan was so deep it was like getting into a swimming pool. My wife had an artificial hip and it took her several minutes just to get in and out. Installing running boards didn't even help We drove it for about three months and couldn't take it no more. We realized why drive a car that you hate. We started checking out other cars thoroughly and decided on a Honda CR-V. We took a huge hit but I'm now in a car that I thoroughly enjoy, we can get in and out of it with no problem at all and the seats are very comfortable
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Not ageing well on me
Bought new in Jan.21. Wife wanted vehicle I was initially ok with it but have come to the decision that it wasn't the best for our money. Interior space is not up to the best. Interior color and black leather make for really dark,drab interior. Seats are very uncomfortable for me even with all the adjustabilty. To narrow and hit me in all kinds of pressure points.Sunroof is small. Wind noise while driving with windows down very irritable, Gas mileage ok but not great (28mpg). Acceleration adequate with standard engine. Value for price adequate. Everyone loves steering, I find it uninspiring and steering wheel to thin. Whoever designed the interface for using all the car's features should be forced to use them everyday to get their pay and food; horribly laid out and frustrating. Palette of exterior colors not very appealing. This is my 3rd Mazda and although time will tell on dependability I expect it to be good. 84k miles on vehicle now and no untoward dependability issues except for brakes. It tends to eat them. Visibility not up to the best in class. Vehicle looks are subjective but it's decent. Doing your own oil changes not the easiest I've seen. Truly this vehicle should have about a 3 day tutorial from Mazda on how to get the most from it. On the positive side it doesn't have the dreaded CVT tranny. Gets excellent safety ratings. Comes with a real temp.spare tire. AWD system again not the best but adequate for 90% of people. Warranty adequate but not the best. Adequate seems to be the word of the day and I was wishing for delightful,fun and enjoyable. The auto press is enamored with this vehicle, me, I wish Suzuki was still here, Subaru hadn't become PC and expensive and the new Mitsu Outlander had been available a couple of months sooner. That or I could have talked the wife into another Chrysler minivan with all of its utility, comfort and ease of access. But minivans are not cool to the female set. Sad. Ok, have now owned for 4+ years and put 84k on it. Dependability as expected excellent. Still finding it irritating and somewhat uncomfortable. Sunroof is useless without some sort of wind blocker which it does not have. Same for driving with windows down, going to have to get wind blockers for them too. Mileage a bit better at 29 but drive mostly highway. Back up camera is constantly dirty or covered in water or crud so a bit irritating. Just not feeling it as the ZOOM ZOOM as hip people say. As long as it remains reliable my rating would move up to 3.5. New CX-50 really intrigues me, seems better laid out and more room. Wish it was available in 1/21. Reliability and dependability been very good but it seems like brakes wear out quickly and still act a bit mushy. Seats are truly uncomfortable and designed for narrow tiny butts. Seat heaters will warm your butt good but not much on back. Overall continues to be adequate.
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- Touring 4dr SUVMSRP: $19,42213 mi away
- Signature 4dr SUVMSRP: $24,52216 mi away
- Grand Touring Reserve 4dr SUVMSRP: $25,96613 mi away
Wanted to like it…
We test drove the Mazda CX-5 with the intention to buy it, based on favorable reviews we had read. We felt, however, that the backseat was too cramped for our three young adult sons, the engine lacked pep, and the interior was nothing special. We went with the Honda CR-V and are very pleased that we did.
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This Bobcat Is Now A Huge Mazda FAN!
We are ecstatic about our CX-5. We color we chose is a red that looks like no other and white interior that makes it pop! We love our new car and now huge Mazda fans!!!
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Piece of Junk
I purchased this vehicle mostly based on its safety features, but I’ve quickly grown to hate driving my 2021 CX-5. The main problem is the automatic transmission. Shifting in/out of low gear(s) is horrible, accompanied by lurching and thumping, when starting or stopping but especially when cornering. The shifting is too frequent and way too rough. Aside from that, the engine (Touring) is slightly under-powered, and the braking is substantially under-powered. So this CX-5 takes forever to catch up to traffic from a stop light, then you have to press the brake pedal too much to slow to a stop, while the rough transmission is jerking the vehicle around. Unfortunately the 2021 CX-5 is garbage and I’m sad that I’m stuck with this piece of junk until it’s paid off, but I’m so glad we hung onto our older (2016) CX-3 so I can just leave this horrible CX-5 in my garage until I can get a better replacement vehicle … I doubt I will ever consider buying another Mazda after owning this CX-5, despite being quite happy with our Mazda CX-3, CX-9 and MPV. It’s just too awful.
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An SUV sports car
1-2 months ago I bought a CX5. A large part of my getting this SUV is because with my age and arthritis a car which is higher off the ground is easier to get in and out of than a sedan which is low to the ground. My decision was also based on my having read in Consumer Reports magazine that Mazda as a company was rated first place in their cars' reliability. Reviews in car magazines mentioned that the CX5's turbo-charger gives it a 0-60 mph time of about 6 seconds which pins me to the seat when I stomp on the accelerator in a highway entrance ramp. it also handles like it's glued to the road, which is in part a characteristic of the 4 wheel drive and the large tires. I have the top of the line "signature" model. It's heads up display is great and you can even alter the position of where on the lower windshield the display is projected - it can be moved vertically and horizontally. Another great option is that the accessory computer display is not a touch screen. My wife's car has a touch screen and I have to reach for it which takes my eyes off the road. The CX5's display is controlled by a 2.5 inch rotary knob which is just behind the gear-shift. That knob not only turns, but also tilts side to side, making selecting options easier than a touch screen. Right next to that knob is a small rotary knob which controls the radio's volume - pushing on it vertically turns the radio on or off. That display always shows the time. The doors lock automatically when the car reaches about 10 mph. There's two seat position memory buttons. The windshield wipers turn on automatically in the rain. The arm rest box has two USB-A outlets. The front seats can be heated or cooled. The steering wheel can be heated. The side rear view mirrors can be folded in and they also do so when you turn the car off. The center display can show you a 360 degree view, and automatically shows a front view when you're near something ahead like when I park in my home's garage it prevents me from running into the garbage pails. I'm not keen in the very large size of the key fob and its buttons are too small and are too easily pushed unintentionally, but it contains a conventional key inside of it, and you can easily replace the internal button battery. The headlights have an enormous lateral field of view. There's little room for an adult to fit in the back seats, but I bought the car as if it were a two seat car.
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My Mazda
So many SUV's to chose from. I made the best decision. Exceeds my expectations!
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Best value for the money
Bmw and Mercedes should be concerned.
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Traded it after only 2 months
The Mazda CX-5 signature is great car for the value, but it is no luxury vehicle. I traded my old BMW for this car thinking it was good choice. But I was so wrong. The CX-5 features starting getting on my nerves. The heads-up display was distracting, the beeping from safety features were annoying, and the driver’s seat leather started to wrinkle after only 2 months. The worst part was the dark and depressing interior. The size of the sunroof was incredibly disappointing. I didn’t realize how much I’d miss having a panoramic sunroof. I honestly started to hate this car. Thankfully. I paid cash for the CX-5. I looked at several luxury vehicles and traded it for another (new) BMW X3. The BMW drives like a dream, has light interior and a panoramic sunroof. I’m so happy driving it! Got a great deal. It didn’t cost much more than the signature. I’d rather have a true luxury vehicle for that price range. I won’t make that mistake again.
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Over rated toy car.
I test drove the Touring trim. Drive was not impressive; engine lacked power of other similar sized SUVs, suspension lacked refinement and comfort, and seats are designed for little people. Exterior and interior design was ho hum. I returned to the dealership after a test drive, grabbed my trade-in key and moved on. It is way over rated compared to other SUVs in the same market.
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Love
So far loving the car ,the features, how it rides there is nothing I don’t like yet
What a FUN drive!
I loved my 2016 CX-5 GT so much that I had to get the new 2021 GT Reserve. I got the Soul Red Crystal with the white interior and I couldn't appreciate more how fun this is to drive.
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Great little SUV!
I'm very happy with my purchase even though at the moment MSRP is a deal. This is my second CX-5, my first was a 2018 Grand Touring. The 2021 has the upgraded screen which is a bit bigger and higher definition. Same styling as my older car but the Turbo edition gives me a bit more oomph as I get on the highway or need to pass another car without having to kick it into sport mode. I would love to see wireless CarPlay in newer editions. Plus a bumper guard and at this trim level a cargo mat and all weather mats would be nice too. Otherwise the styling is on point and sexy. Love the lines of this car and believe you get a lot more in this class of car compared to the Honda, Toyota or Subaru. The attention to detail in the inner cabin and the comfort level is far superior.
Grand Touring
I just know that there are different levels even in the grand touring which I was not made aware at the time of my purchase
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Disappointed
Very slow and horrible fuel efficiency. The display is a joke. My Jetta that was two years old when I traded it was a joy ride compared to this boring, inefficient, slow and non intuitive piece of junk. Can’t wait for my lease to be over.
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Middle of the road car
I looked at many cars before I chose the CX-5. It had the best looking interior without going into the premium market. There wasn't much hard, cheap plastic in the interior. The dash wasn't overly busy like an airplane cockpit. The mileage is good at 30.3/gallon. I like the manual shift option which I use in the winter and hilly terrain. The knocks are no heated review mirrors without going up the Grand Touring Trim. At that time, the CX-3 offered heat rear view mirrors on the Touring trim. Living in the Northeast, this is a safety feature for us. The warranty is poor, 3 years/30,000 miles. Other car brands are leaving this in the dust. No CD player which almost all brands don't offer. At that time, Suburu still offered it. The long front snout makes it more difficult to judge distance. In the end, my biggest disappointment is no heated rear view mirrors. This could have been added as an option in a package without paying an extra $2000 to go up into another trim for other stuff not needed.
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Red hot cx-5
I’m absolutely loving my cx-5, there are so many safety features and it’s purely luxury
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Well kept secret
Top notch SUV experience plus Mazda integrity,craftsmanship,and style. The best SUV I’ve owned.
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Awesome car to drive
Was a little skeptical since we previously bought a CR-V and really liked it. When we drove the CX-5 it really sold us. Handled great and was fun to drive. Can't really say that about the CR-V, which is a great car, but I wouldn't categorize it as "fun". There was snow on the road when we drove the CX-5 and it had no issue. Would have liked to get a 2022 but none available. The dealer didn't charge over sticker like all the other dealers in Chicagoland so that was a huge advantage. So far super happy with the vehicle.
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Awesome Car!
This car is so comfortable and sporty looking, in addition to being sporty to drive. I love the safety features also. My previous vehicles were a Nissan Rogue, which I liked until they changed the body style. My Mazda is extremely comfortable and is just the right size for me. It is roomy, comfortable, and I'll be purchasing another one with all the features that I like and want.
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Great car. Comfy
This is a very comfy car and solid built. Lots of modern features and quality materials.
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AWD Go Cart
First Mazda ever and bought it due to all the rave reviews plus great referrals by my friends. We bought a barely used CPO 2021 CX-5 Signature and took it on a short trip. It was awesome!!! The CX-5 is like a go cart and fast (in Sports mode). Even when it was fully loaded with 4 occupants and full trunk load. With AC on and doing around 80 MPH (Cconservatively 😁), we still averaged around 25 MPG. The only thing could be better is a bigger fuel tank but that's really being picky.... Love this SUV!!!
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Better than a Luxury SUV
Last year, I traded in my BMW X3 because of high maintenance costs, and rim repairs. I bought a new 2021 Mazda CX-5 Grand Touring Reserve AWD turbo. This SUV is quick and very comfortable on long trips. I love the Bose Audio system and the Heads up display keeps your eyes on the road. Just had my second oil change and it was a fourth of the BMW price. Great job Mazda!
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Great suv
Have 21 grand Turing reserve turbo love it very impressive use it for work in Brooklyn New York 17k not a single issue even better after 50k
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Fun car
I never ever ever plan to have an SUV, but my mother is using a walker and I needed one to carry that around and also to make it easy for her to get it out. This car has been great it drives well it’s low maintenance it’s fun to drive and it has some nice features . I would buy it again
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BRAKES ARE TERRIBLE!!!!
Not a bad vehicle until you try and stop! Mazda CX5 brakes are terrible! 12,500 miles on my vehicle and all 4 rotors and pads need to be replaced which was not under warranty! Brakes were terrible from day one with rusting and grinding along with a terrible smell for 1000+ miles! I won’t buy again!
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Classy & Sassy
I have loved Mazda products for a while now and really enjoyed my 2021 CX5. It has all the bells and whistles and then some. Absolutely love the white leather interior btw. The downfall of this model is the accelerating response time it does NOT have. I do not understand why they make engines with delayed accelerating response time. I personally think it is a road hazard that needs to be addressed. Yes, they do have a Turbo class, but overall, making engines like this is not a good idea! Also, a touch screen would greatly benefit as well. Overall, I absolutely love ALL the upgraded features for the price Mazda offers and look forward to my next new Mazda.
Best vehicle I’ve ever owned in 40 years
This is hands-down, the most pleasant and trouble-free car I’ve owned (over 20 in my lifetime). I “splurged” on the top-of-the line Signature trim, which still came in at just under $40K. It was worth every penny. It is stylish, comfortable, and nimble, particularly in sport mode and using the paddle shifters. The liquid graphite paint is beyond gorgeous. With almost 42,000 miles this car has given me ZERO issues. See if your friends with BMWs or Mercedes can truthfully say the same thing. I wouldn’t trade them even-up. This car is that good. Read, and trust, the Edmunds editors’ review. There is a reason they gave this an “8.1 Great” rating.
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No problems
Perfect - like most cars I wish the drivers seat was longer and I removed the rear seat headrests for visibility.
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Midlife Mazda dream!
Awesome ride and beautiful inside and out
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Luxurious Car
My new 2021 Mazda CX-5 looks and feels like a luxury vehicle - for the price of a typical crossover suv. Amazing look, feel, and entertainment system. I leased my new car at Charlottesville Flow Mazda with the help of Ray Jordan. He made my first time renting a car quick, easy, and fun. The car is fantastic and I could not have found it without the help of amazing salesman Ray Jordan.
disappointed
The high tech features are a continuing irritation. Some I can turn off but the "advanced keyless entry with push button start" is a daily irritant. After opening the driver side front door and walking to the garage door, waiting for my wife to come out, the doors lock automatically. What a monumental irritant. I also don't like the large key fob that makes my key chain unwieldy (I will also need a new key fob battery every year) another nuisance. I also find the engine noisy under acceleration with transmission shift hesitancy and roar. It was a mistake buying this car. Not to mention the low fuel economy for a 2.5L engine.
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If I had it to do over, i wouldn't change a thing!
This car has been nothing but a joy to drive. The ride is smooth and the handling is on point. The interior is solid and doesn't feel cheap. The driver safety features really are helpful. At first I thought they would get annoying, but just yesterday I would have hit someone while switching lanes because he was completely in my blind spot. The warning beeped as soon as I put on my signal to change lanes! The vehicle also has so much pick-up that I never use the optional "sport" accessory to boost speed. If I had to say one negative thing it would be that it's not awesome on gas. But I guess when you buy a Turbo that is to be expected.
Luxury but with some defects
I really like the way the car is made, is it very luxurious, it has a lot of technology. You feel like you are in a more expensive car than it is, but it has a couple of problems, and those problems are the engine. The car is slow, a Toyota Corolla is faster, and it also has very poor fuel economy, from a full fuel tank I get 180 miles, and I fill it up with $50 the average I get is like 12-15 mpg
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A Serious Flaw in Mazda Service and in Design
I purchased a new 2021 CX-5 Grand Touring Reserve in November 2021. My purchase decision was driven by the NHTSA perfect 5 Star safety rating and the many rave reviews of the Mazda CX-5. I reduced my choices to either a Mazda CX-5 a Subaru Outback or an Audi Q5. Based on multiple test drives of each car, I selected Mazda CX-5 GTR. I have enjoyed driving and living with the Mazda CX-5 for little over a year now. It drives and handles beautifully and the Turbo spools up like a dream. The Mazda CX-5 has spent all its time so far in Virginia where the Winter weather is relatively mild. Effective January 1, 2023 Virginia also has the Consumer Data Protection Act (CDPA) in place., In the last month my satisfaction with the Mazda CX-5 and Mazda Motor Corporation has completely tanked for two very disturbing reasons: (1) About a month ago, quite accidentally, I realized that Mazda was tracking and passing/selling all my personal information. I had aired up my tires to 40 psi (well within the specs for the tire) for a cross country trip with a lot of gear, and a day later I received a text message from a local Mazda dealer informing me of the "ills and dangers" of over inflating tires and asking me to bring the vehicle in for service. I was surprised at this complete violation of privacy and contacted Mazda Customer Service where I was informed that if I wanted Mazda to not mine my information and share it with and sell it to whomever Mazda wants then they could disconnect the "connected services" permanently. When I purchased the Mazda CX-5, I also purchased the Mazda 10K Miles/10 Year Extended Warranty specifically because Passport Mazda, the dealer told me it would extend ALL the features of the factory warranty for 10 years which meant connected services as well. So basically when I contacted Mazda Corporate I was told that I could either relinquish all my privacy, in spite of the Virginia CDPA, and forfeit the services I bought and paid for or allow Mazda to continue to mine and share/sell my private and personal information. (2) My major design flaw was discovered today. I am in Santa Fe, NM currently and it has been snowing heavily every few days the past couple of weeks. The Mazda CX-5 has driven and handled very well in the snow with wonderful handling and almost no slipping. It snowed heavily yesterday and I drove home through the snow ad slush last evening and parked the Mazda CX-5 on the street outside my house. This morning I went out to the Mazda CX-5 and noticed that the Black Trim on the lower right quarter panel was on the ground. At first I thought that someone had hit the car but on close inspection I found that slush had accumulated under the car and onto the quarter panel trim, frozen during the night and the weight of the ice had pulled the trim off. I will have to contact Mazda and see how they deal with this as a "warranty issue". This slush had also accumulated along the rocker panels and the black plastic trim on both side of the Mazda CX-5 and the none of the door would open. I had to use a hair dryer to slowly remove the ice so I could open the drivers driver’s door without damage. I then walked around the car and realized I could not move the car because slush had also accumulated in all the wheel wells and had locked the front wheels and the backs wheels. I had to heat and chip ice out of the wheel wells above and around the tires so the wheels could move freely. Even after freeing the wheels, I was unable to make a lock-to-lock turn of the front wheels because of the ice accumulation on the inner fender wells, where I did not want to risk damaging any electric or hydraulic lines. I was finally able to chip away enough ice around the tires so they could move freely in a straight line. My expectation was that the remaining ice/slush would fall off once I started moving. I drove the Mazda CX-5 from Santa Fe to Albuquerque, a straight run on Interstate 25 with no sharp turns but could feel the tires rubbing against the ice even with the slight turns required to follow the road or lane changes. The Mazda CX-5 spent the day in Albuquerque where it was about 40 degrees, yet when I got back to Santa Fe this evening I found ice still in the front and rear wheel wells. This has to be a design flaw as I have never experienced something like this before. I also checked with neighbors, who had driven in the same snow and slush as I had and none of them had any issues. I should have taken pictures, but I think I was in a state of shock never having seen this before. I expect it will happen again and I will photo document it the next time.
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Good Little SUV
Never a Mazda or SUV fan but needed the AWD. Seats are leather but seem to be a bit hard. It is the GT model and it drives well although I do find it struggling to accelerate quickly and often seems lost between gears. Feels like the motor is winding while the transmission waits too long to up-shift. The infotainment system takes a little while to get used to because it is not a touch screen and I have a feeling the scroll wheel will be a point of failure at some time in the future. I personally don't like the way Mazda's look but it is growing on me. How could I buy a vehicle I don't find attractive? It has what I need and the price was right. I would highly suggest a turbo model.
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Mazda!
Beautiful car inside & out!
Great but got the wrong one
I wanted the visual on the windshield
Great mazda
I love everything about it !
It's a nice little CUV!
Nice little crossover. Comfortable, packed with tech & safety and stylish. I don't think it looks as good as an Acura RDX, but a similarly equipped RDX would have been close to $10K. For me, that just wasn't worth it. Turbo engine is nice and I am getting about 27 MPG, mostly highway. No complaints from me.
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Good job
Great value
Exellent
Comfortable
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Affordable luxury
Luxury without the luxury price tag
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Awesome Ride
This car is awesome. We bought this compact suv as an upgrade from a small four door Chevy sedan. It’s large enough for an infant car seat, and can hold quite a bit with the seats laid flat. Loving this thing. It’s classy, reliable, attractive and a steal at $30k.
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First Mazda ever at 76
So far (125 miles) so good.
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MAKES EVEN A TRIP TO THE DOCTORS FUN!
HIGHS: Power at all levels.Absolutely fun car to drive! The only car I ever owned that has the ideal seating position. Love the go-kart-like handling. Love the heated steering wheel and seats. The auto wipers and lights remove one more thing that takes your mind off of driving. Great sound. system LOWS: Ugly wheels!!! The navigation system is too complex and primitive. Info system takes a long time to master-It still gives me fits. Could use more lighting at night on switches, some you can't see at all.50 more horsepower would make it a bomb!!!
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A truly great vehicle
Solid, safe, comfortable and great fuel economy. WE love our CX5.
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Super runabout
This is a second car for us, my wife is the main driver. She simply loves the car, great steering feedback, quality built with Nappa leather seats. But I still have not mastered the radio after two years... nor the GPS. Great power from the Turbo engine, gas millage is quite ok at 28 mpg/us gallon. My wife says this is a ten-year car! I agree...
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First Mazda purchase. Highly Satisfied!
Picked up my Deep Blue Mica CX-5 back in 11/2021 after selling my Elantra to CarMax. It has close to 20k miles on the odometer, so let me tell you my impressions of this car. Exterior: Great styling, love the understated look of it. No crazy body lines or odd shapes. Just a sharp, angular looking vehicle. Headlamps are bright, and the license plate even came with LEDs instead of regular incandescent bulbs. Nice touch! Interior: Premium feeling materials throughout the cabin. Soft stitching on the dash, armrest, center console. Seats are a bit on the firm side and with my trim level, there is no lumbar adjustment... Cup holders are in a weird spot and the center console isn't adjustable so it's not the most intuitive use of space. You also cannot view individual TPMS readings unless you buy an aftermarket screen, which seems rather dumb why Mazda didn't put this information into the display. However, this is a minor gripe and not a dealbreaker. Infotainment is pretty good, and I now prefer using the dial over a touch screen. Apple Car Play works 98% of the time. HVAC controls seem solid. Nice and responsive and don't feel cheap. Driving: The reason I chose this over the competition is because of how it drives. The independent rear suspension makes the ride more enjoyable. I've driven it through the Smokies and it is fun to drive on twisty roads. Steering wheel feels good. Could use more telescoping distance to achieve a better driving position, but it's not bad. Driver tech is not as advanced as some of the competitors but I bought this car to drive it, not the other way around... Efficency: I'd say the EPA estimates are on par to real-world fuel economy. I average between 25-30 MPG. I've taken it on some long trips and the best MPG I've seen on the screen is 32 mpg. For the money and the reputation of the CX-5, I feel I made a good decision. Probably the last new car I will buy for a long time so I want to make it last. If they decide to release a new generation of CX-5s, here's what I would want personally: Use the instrument cluster similar to the ones found in the 3/30/50 Add TPMS readouts on the cluster Move cupholder position Ambient lighting strip across the dash with customizable colors Cargo net standard across all trims Replace piano black interior trim pieces with matte black or fo-carbon fiber trim pieces Adjustable Armrest A-pillar redesign to allow better visibility Improved driver-assist such as improved lane-centering, semi-autonomous driving Integrated usb ports into rear ac vents, instead of the foldable armrest, like on the 50 Trunk release on keyfob for non-powered hatch models
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Mazda CX5
Great car overall!