Used 2021 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A) Consumer Reviews
Used CX-5 for sale
A Serious Flaw in Mazda Service and in Design
Dave S, Elliston, VA, 02/18/2023
Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
1 of 2 people found this review helpful
I purchased a new 2021 CX-5 Grand Touring Reserve in November 2021. My purchase decision was driven by the NHTSA perfect 5 Star safety rating and the many rave reviews of the Mazda CX-5. I reduced my choices to either a Mazda CX-5 a Subaru Outback or an Audi Q5. Based on multiple test drives of each car, I selected Mazda CX-5 GTR. I have enjoyed driving and living with the Mazda CX-5 for little over a year now. It drives and handles beautifully and the Turbo spools up like a dream. The Mazda CX-5 has spent all its time so far in Virginia where the Winter weather is relatively mild. Effective January 1, 2023 Virginia also has the Consumer Data Protection Act (CDPA) in place., In the last month my satisfaction with the Mazda CX-5 and Mazda Motor Corporation has completely tanked for two very disturbing reasons: (1) About a month ago, quite accidentally, I realized that Mazda was tracking and passing/selling all my personal information. I had aired up my tires to 40 psi (well within the specs for the tire) for a cross country trip with a lot of gear, and a day later I received a text message from a local Mazda dealer informing me of the "ills and dangers" of over inflating tires and asking me to bring the vehicle in for service. I was surprised at this complete violation of privacy and contacted Mazda Customer Service where I was informed that if I wanted Mazda to not mine my information and share it with and sell it to whomever Mazda wants then they could disconnect the "connected services" permanently. When I purchased the Mazda CX-5, I also purchased the Mazda 10K Miles/10 Year Extended Warranty specifically because Passport Mazda, the dealer told me it would extend ALL the features of the factory warranty for 10 years which meant connected services as well. So basically when I contacted Mazda Corporate I was told that I could either relinquish all my privacy, in spite of the Virginia CDPA, and forfeit the services I bought and paid for or allow Mazda to continue to mine and share/sell my private and personal information. (2) My major design flaw was discovered today. I am in Santa Fe, NM currently and it has been snowing heavily every few days the past couple of weeks. The Mazda CX-5 has driven and handled very well in the snow with wonderful handling and almost no slipping. It snowed heavily yesterday and I drove home through the snow ad slush last evening and parked the Mazda CX-5 on the street outside my house. This morning I went out to the Mazda CX-5 and noticed that the Black Trim on the lower right quarter panel was on the ground. At first I thought that someone had hit the car but on close inspection I found that slush had accumulated under the car and onto the quarter panel trim, frozen during the night and the weight of the ice had pulled the trim off. I will have to contact Mazda and see how they deal with this as a "warranty issue". This slush had also accumulated along the rocker panels and the black plastic trim on both side of the Mazda CX-5 and the none of the door would open. I had to use a hair dryer to slowly remove the ice so I could open the drivers driver’s door without damage. I then walked around the car and realized I could not move the car because slush had also accumulated in all the wheel wells and had locked the front wheels and the backs wheels. I had to heat and chip ice out of the wheel wells above and around the tires so the wheels could move freely. Even after freeing the wheels, I was unable to make a lock-to-lock turn of the front wheels because of the ice accumulation on the inner fender wells, where I did not want to risk damaging any electric or hydraulic lines. I was finally able to chip away enough ice around the tires so they could move freely in a straight line. My expectation was that the remaining ice/slush would fall off once I started moving. I drove the Mazda CX-5 from Santa Fe to Albuquerque, a straight run on Interstate 25 with no sharp turns but could feel the tires rubbing against the ice even with the slight turns required to follow the road or lane changes. The Mazda CX-5 spent the day in Albuquerque where it was about 40 degrees, yet when I got back to Santa Fe this evening I found ice still in the front and rear wheel wells. This has to be a design flaw as I have never experienced something like this before. I also checked with neighbors, who had driven in the same snow and slush as I had and none of them had any issues. I should have taken pictures, but I think I was in a state of shock never having seen this before. I expect it will happen again and I will photo document it the next time.
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MAKES EVEN A TRIP TO THE DOCTORS FUN!
JT, Blackwood, NJ, 02/11/2022
Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful
HIGHS: Power at all levels.Absolutely fun car to drive! The only car I ever owned that has the ideal seating position. Love the go-kart-like handling. Love the heated steering wheel and seats. The auto wipers and lights remove one more thing that takes your mind off of driving. Great sound. system LOWS: Ugly wheels!!! The navigation system is too complex and primitive. Info system takes a long time to master-It still gives me fits. Could use more lighting at night on switches, some you can't see at all.50 more horsepower would make it a bomb!!!
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2021 Mazda CX-5 for sale near you
Showing 3 of 73 listings
- Signature 4dr SUVMSRP: $19,410In-stock online
- Touring 4dr SUVMSRP: $13,59985 mi away
- Grand Touring Reserve 4dr SUVMSRP: $19,987In-stock online
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Almost a great SUV
Liz , Hollywood, Florida, Miami Beach, FL, 09/19/2023
Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful
2021Mazda CX 5 handles nicely , great gas mileage . Issues with front windshield defroster-ineffective- windows remain foggy. Cabin road noise .
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Super runabout
Remi, 09/17/2022
Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful
This is a second car for us, my wife is the main driver. She simply loves the car, great steering feedback, quality built with Nappa leather seats. But I still have not mastered the radio after two years... nor the GPS. Great power from the Turbo engine, gas millage is quite ok at 28 mpg/us gallon. My wife says this is a ten-year car! I agree...
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Disappointed in New England
Mr. Sean, Island Pond, VT, 07/18/2025
Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful
I bought the car used in July 2024. Just got rid of it one year to the day! It looks sharp, has nice features, excellent headlights. I liked the mpg about 28 on the turbo. Easy to park as it’s not a huge suv. Getting in and out is easy. The rear hatch space is meager. All things you know when you look at the car. First, I hated the low quality paint. Really poor quality and I haven’t experienced this with other brands. Second, Within two weeks of buying the car, I ended up with two cracks in my windshield. I think the angle or shape of the windshield is the reason, because I don’t tailgate or drive down crazy roads. Third, The key fob batteries constantly need to be replaced. In addition, the quality of the key fob is chintzy. The car had ventilated seats, but the perforations for it don’t extend to the end so it only feeds sub adequate. I disliked the transmission shifting. Recently, the oil light would pop on. Never don’t that before, it’s a no it 2500 since the oil was changed at the dealership. When i would check the dipstick, it would be between the mix and max. Not in any zone of concern, just something to be aware of. The backseat is fine, but I heard it’s not great with car seats. Good thing I don’t have kids. The driving experience was just ok. My previous front wheel drive accord did better in the winter than the Mazda. The back end of the car felt like it would fishtail even over normal railroad crossings. The car didn’t inspire confidence.Buying the car, I had high hopes as it was built in Japan. I think the car is good for some folks, but I see a lot of others who have experienced the same gripes. Read reviews and go onto Reddit to see what other owners have experienced. I think Mazda makes great cars, I just wish they would make sure everything is of high quality before they send out cars that have notable engine and transmission failure. Brakes felt weak. I got my car serviced before I had to drive kids on a class trip. Making sure it was all safe and ready to go. They said plenty of brake life left. No areas of concern. And I do believe them because they could have easily said it needs work, as they are a car dealership in the business of making money. The brakes just lacked confidence. I didn’t want to be one of those statistics. One year and one day was enough time to give it a chance. I really wanted to love the Mazda, but the spark was never there. Dealership was excellent for service (Montpelier VT). Insurance cost was on par with other cars I have owned.
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