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Used 2016 Mazda CX-5 SUV Consumer Reviews

4.3 out of 5 stars
302 reviews

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5 out of 5 stars

My Little Red Rice Rocket !!

W.A. Thompson Sr., 08/12/2015
updated 02/10/2017
2016 Mazda CX-5 Grand Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
5 of 5 people found this review helpful

I have had this car for 6 mo.and have put over 3950 miles on it . I ave. 27.6mpg so far. I LOVE IT !!!!!!! I had a 1999 Ford Explorer XLT 4x4 for 14 years and loved it but, I got about 15 mpg w/ 4.0 SOCH V6. I needed something both my wife and I (we are both retired and disabled) could handle, well we got the Best little Red CX-5 GT AWD you can get. It driver great, is fun to drive and once you figure out how to use all the tech you can put it through it's paces with ease. It looks Very Sexy going down the freeway or just parked on the driveway. We got a deal all over the phone, inc. the trade in's on a boat, truck and my Explorer. The Dealer did a good job putting it all together for us. If you want a fun CUV with all the power you need then BUY A 2016 CX-5! You wont regret it.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
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5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

BEST SMALL SUV FOR THE FAM BAM

carter, 07/26/2016
2016 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
5 of 5 people found this review helpful

I always wanted sports car kind of feel but I also have a family. The CX-5 is provides all of that in one car. I love the way the drives, comfort and it feels. I am glad I made my purchase on this car over the crv and the rav4. It is the best bang for your buck.

Safety
5 out of 5 stars
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5 out of 5 stars
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5 out of 5 stars
Interior
5 out of 5 stars
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5 out of 5 stars
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5 out of 5 stars
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5 out of 5 stars
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4 out of 5 stars

Mostly Happy 'Grand Touring' owner

Jared Bowden, 01/03/2016
updated 07/05/2017
2016 Mazda CX-5 Sport 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
8 of 9 people found this review helpful

Dislikes: Warranty is only 3 years, not pleased with the poor lighting for the cargo area, no automatic lift-gate, lack of cigarette lighters and A/C inverter/outlets, limited personal item storage space (console too small), change tray in console is ineffective and easily knocked out of place, and no rear vents for AC/Heat. Low ceilings make for getting my child in his car seat more challenging. Lastly, would have liked better shock absorption, not as smooth as a ride as a Toyota RAV4. Aside from the items above I'm happy with the car and my purchase.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
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5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Super Fun to Drive, but a lot of Annoying Issues!

Lori Sanders, 01/23/2016
updated 01/30/2017
2016 Mazda CX-5 Sport 4dr SUV AWD (2.5L 4cyl 6A)
8 of 9 people found this review helpful

There is no mute button on the steering wheel for the radio. It is located in a strange spot between the seats. There are no volume knobs on the console, either. I miss having buttons on the console to work the radio. However, it handles extremely well and is super fun to drive. I have had a lot of problems with the bluetooth. I have had two different brands of phones, and neither one has worked well with the bluetooth system. It is really glitchy. In one year, there have been 3 recalls. The tires squeak and the dealership cannot figure out why.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
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5 out of 5 stars
Interior
3 out of 5 stars
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5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Just bought one

Barry C, 10/12/2015
2016 Mazda CX-5 Sport 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
8 of 9 people found this review helpful

I shopped them out hard. I drove every one of their competitors and took two weeks to make a decision. As I am a current customer, Mazda has great incentives and leasing that drove the deal over the top. They are all very close in terms of features, options, and price. I found Mazda's seat to be the most comfortable and the interior to be the most roomy for a big guy like me. I wish they could put a six cylinder engine in one of these or a hopped up little turbo for a little more zoom zoom and a little less 4 cylinder noise. But, I was able to trade my old Mazda Tribute, combine it with incentives, get free service for two years on the top end Grand Touring AWD, all for what it costs to take a trip to the grocery store. They sort of make it hard to say no.

Safety
5 out of 5 stars
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4 out of 5 stars
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4 out of 5 stars
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5 out of 5 stars

I'm in love!!!!

Tracy, 10/29/2015
2016 Mazda CX-5 Sport 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
8 of 9 people found this review helpful

I had a Mazda CX-9 and then I switched to a Nissan Rogue. I knew when I switched to Nissan that I was a fool and that I was a Mazda girl for life. I just traded in the Nissan for a 2016 Mazda CX-5. It was the best decision ever! I couldn't be happier or more in love with this car. Mazda has a quality that cannot be ignored. I recommend this car because it's roomy, comfy, smart, reliable, I could go on forever. The back seat is big enough for 2 booster seats and another person to sit comfortable in between. The seats fold down easily. The stereo sounds great and the Bluetooth works great. I'm never leaving Mazda again!!

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5 out of 5 stars
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5 out of 5 stars

I cant wait to purchase a CX-5!!!

susan smith, 02/23/2016
2016 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
16 of 20 people found this review helpful

I test drove all makes and models in the SUV category. My biggest turn off was that most car makers are now using CVT transmissions. I did some more research and found the CX-5! I had heard of Mazda but never drove one before. I was so impressed by the reliability on these vehicles. They just don't have the big name like the other makers. I was so impressed by the drive! I felt so connected to the road and just everything about this vehicle was perfect! The design is so sharp and the space is amazing. It truly felt like everything was placed in the perfect position for the driver. In some of the other vehicles it almost felt as if they put too much effort in jazzing the vehicle up. Mazda kept everything simple but sleek. The technology and quality of this vehicle is amazing. Not to mention the price tag!! I never thought I would be able to get a vehicle with all the options that come standard on this vehicle! I highly suggest giving this CX-5 a test drive!

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5 out of 5 stars
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5 out of 5 stars

What are you waiting for? GO GET A MAZDA CX-5!

Dave K., 10/23/2015
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
13 of 16 people found this review helpful

I've only had my CX-5 for a week, but I can already tell I'm going to love it long-term. The ride is very nice -- you feel the road, but it isn't jarring. The ECO/Sport function is pretty cool. While ECO gets you the best gas mileage, Sport gives the car a little kick, allowing it to handle a little better and accelerate faster. I'm getting around 29 mpg in mixed driving. I'm looking forward to taking it on a long trip to see how the gas mileage tops out at highway speeds. The exterior is very nice - modern without looking funky. The interior of mine (the Touring FWD model) is very, very nice. Honestly, if someone blindfolded you and put you inside, you would swear it was a true luxury vehicle. It's very modern and sleek. Even though mine has cloth seats (I am accustomed to leather), I really enjoy them. Very nice looking and quite comfortable. Now the best part -- I got mine which retails for around $26,095 delivered for around $23,750 with the Nav package. I think I got a very good deal. The dealer rolled in some Mazda incentives to get it to that price and it was actually under dealer invoice for the car. Not sure how they did it, but I don't care. One other nice thing... the navigation option is a $400 option and it is "installed" by means of a SIM card that fits into a slot just below the Infortainment screen. There's literally no installation. If you want Nav, pay the $400 and get it - they don't need to mess with the dashboard or engine compartment. And the Nav is very nice (made by Tom Tom and upgradable through a computer connection when maps need updates). I am absolutely thrilled with my Mazda CX-5 and I'm almost baffled that I could get a car this nice at this price. If you're looking for a mid-sized SUV/Crossover, this is it. Great gas mileage, remarkably nice design work, and plenty of cargo space. Like all mid-sized SUV's, the back seat is a little short of leg room, but not too short, unless your back seat passengers are really tall. Test drive it, then buy this. You will not be disappointed. P.S. I did tons of research on this, and I previously owned a well equipped Ford Hybrid Escape. Nothing in this class holds a candle to it. And I dare say some of its luxury competitors (Lexus, Infiniti, etc.) can't come close to the fit and finish of this SUV, even at $10 - $15,000 more.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
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5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
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5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Differences between Touring and Grand Touring

W. Martin, 12/27/2015
updated 01/03/2018
2016 Mazda CX-5 Touring 4dr SUV w/Prod. End 01/16 (2.5L 4cyl 6A)
56 of 75 people found this review helpful

First let me preface by saying that this was the quickest I have ever made a decision on a car, so some of my disappointments are my own fault for not doing better research. Short story: sons car died completely, he desperately needed a car but just starting out after having graduated this year not in much of a position to make a car payment, so I gave him my '06 Kia Sportage EX (in great condition) and bought a new car in 2 days. I normally take several weeks to research. Overall, I do really like the car. The interior is classy for a car in this price range. I especially like the "commander" knob and layout of the infotainment system controls, and I like the exterior design. It handles great though the seats are a little hard (I have not taken it on a longer trip yet to see how they are for a couple of hours, but maybe over time they will "break in"). I kind of wish I done a bit more research between the Touring and Grand Touring models and had maybe paid a little more for the GT. Looking at the Mazda webpage comparison charts, it seemed that the main differences were things leather seating, Bose speakers, heated outside mirrors, and a moon roof. All of which I though I could live without (actually never much cared for leather seats anyway, and had a moon roof in my Kia which I realized over the years I rarely opened anyway). I assumed things like the infotainment system was the same in the two models (other than the Bose sound, which I assumed to be Bose speakers). Now that I have owned the touring model for over a month, I have come to realize there are more differences than are pointed out in the Mazda literature. Actually the salesman did not even point out any difference or try to steer me to looking at a GT model. I said I didn't particularly need leather so I was thinking of the Touring model, and that's all I ever saw. It was never pointed out for example the instrument cluster in the GT provides much more information than in the Touring. Though the clusters appear to look the same with the car not running, the LCD trip computer in the GT has a completely different display and features such as when a warning light comes on, will actually provide text as to what the issue might be. When test driving I forgot to listed to the sound system. Unfortunately the sound system in the Touring is not that great in my opinion. I never heard the Bose system for comparison, but assumed that my no-name brand Kia sound system sounded really good and any system they put even in a not-top-of line model would still be pretty good.. not necessarily the case (but again, my fault for not researching it better). I am still learning, but am also not so sure that there are features of the infotainment system that are disabled in the Touring that would have been available in the GT (even though the systems are the same). For example, the manual seems to indicate that you can receive emails, though that does not seem to be an option for me. (Update: you receive emails. Though there is some limited functionality. Not a difference between the T and GT but rather a difference between iOS and Android phones... more functionality with an android phone) I knew that the Touring did not have Sirius radio, though it actually shows up in the infotainment menu, it's just disabled and greyed out and cannot be enabled.. so the system in the Touring appears to be capable, but because it is not a feature, you can't sign up. The one thing that is fairly poor is the owner's manual. It covers all models of the CX-5, but for whatever reason, the manual never refers to the Sport, Touring or Grand Touring models by name. They list "Type A" or "Type B" instrument clusters, or the "Type A" or "Type B" audio and Bluetooth systems without ever saying which models have which systems. You actually have to read through and start comparing how things look in the pictures to determine which "Type" you have. That's how I found out there were different instrument readouts between the Touring and GT and that I had a Type B instrument cluster. When it comes to the audio, apparently the Sport has Type A and the T and GT have Type B radios and Bluetooth, but it's by process of elimination and sitting in the car and comparing the displays and what features are available. Overall, I'm not at all unhappy with the car, my advise would be though to look at the different models for the differences in features that may not be pointed out in the literature before your make your decision. Update: after 2 years, still love the car, though still wish I had gotten the GT and the radar cruise etc. package. The Bluetooth/infotainment system isn't the best. I actually really like the display (the limited color scheme looks good with the rest of the interior) however it seems to have trouble connecting about 20% of the time.

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Transitioning from Hyndai Santa Fe to Mazda cx5

Linda bowers, 05/01/2016
2016 Mazda CX-5 Touring 4dr SUV AWD w/Prod. End 01/16 (2.5L 4cyl 6A)
4 of 4 people found this review helpful

The car overall is well designed and a comfortable ride. The interior materials for the dash, doors and center console could have been better. It requires upkeep to remove the body oils that make marks on it. The exterior design is sleek and attractive but the paint job from the factory could have been a lot better. The gas mileage is the big plus here as I am spending less time and money filling it up.

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4 out of 5 stars
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4 out of 5 stars
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4 out of 5 stars
Value
4 out of 5 stars
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