Used 2020 Lexus RX 350 SUV Consumer Reviews
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I love it, but sunroof leaking
Amilda, 09/16/2020
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
8 of 8 people found this review helpful
I love the SUV but I had to get a new one within a week. Due to the sunroof leaking. Even with the new SUV the same problem occured. Thats why I can only give it four stars. For a new vehicle this shouldn't occour, especially when the second vehicle I received has the same problem. This is most likely a manufacturing defect, and just hope Lexus recalls or fixes this problem quickly. Still love it though.
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2020 RX 350 F Sport - Solid Car, but with flaws
Russell, 10/12/2020
2020 Lexus RX 350 F SPORT 4dr SUV (3.5L 6cyl 8A)
22 of 25 people found this review helpful
Wife has leased a 2020 RX 350 F Sport at the end of 2019. We did some research before we decided to go with this one. Overall experience is positive, this is a solid car, with plenty of safety features. Car drives comfortable, and semi quiet. Things I don't like are follows. Transmission - when leave the setting at normal mode, the transmission up shifts too quick, it always goes up to 5th gear at relatively low speed, which causes lack of torque, once you step on accelerator down more, the transmission down shifts, what's the point? Why not keep it at lower gear a bit longer, so it doesn't have to down shift often. Sure, it will have impact on the fuel consumption, but, it will make the car responses much better around town. Touchless Rear Hatch Opener - Our leased car came with this feature, but, for unknown reason, it never works first thing in the morning, or after the car has parked for several hours. I took it back to dealer, the sensor was replaced, still, same as before, even when it works, there is a 1.5 to 2 seconds delay before the hatch opens. I am extremely disappointed, this is not a new technology, my other car has this feature, and it never fails. Dealer checked out other RX on the lot, apparently, they all operate the same way. Interior Light - Although the car has LED interior light, the brightness is a joke. We had an Infiniti QX56 (with light color interior) previously, the interior light is much brighter than RX350. Even my other car with black interior has much brighter interior light than this car. Driving Dynamic - There is no excitement driving the car, the feeling is bland. I understand this is a family SUV, should never be treated as a higher performance one, still, a little bit driving character can be introduced to the car. For example, there is a delay in transmission down shifts even if the setting is in S mode, when step down the accelerator harder, it takes long time for the transmission to realize that you need it to down shift. There is no question this is a solid car, the quality is above average, but why settle down at good cars, why not raise the bar to build GREAT cars.
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Great !
RL, 07/30/2020
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
12 of 13 people found this review helpful
The 2020 RX is a dream to drive. The looks are great,and they tweaked the front end just a bit to make it look even better. As I had an older RX in 2015, the new one is by far superior. The ride is much smoother, very quiet interior. The nicest upgrade is the infotainment , and bigger screen that offers touch now in addition to the pad. The screen is easy to reach. The Premium package offers plenty of extras with a 360 view camera as an option. I highly recommend the 360 camera...very helpful. The radio is awesome, and bluetooth is very clear. Seats are extremely comfortable.
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Worthless remote start
Frosty cold lady, 01/27/2021
updated 05/08/2023
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
15 of 17 people found this review helpful
I live in an area that gets cold snowy winters so a remote start is a must. The Lexus actually have 2 ways to start the car remotely so I thought this would be great. The first way I tried was on the key fob only to find that it won’t start from inside my house. I actually have to open the door and stand in the doorway to point the key fob at the car. Well that’s not an option when it’s 12 degrees out. I then tried the key fob from inside a store. Nope that didn’t work either. I found that the only way to get it to work is if I was within 50 feet of the car. By the time it started I was all ready there so the car was not warm or defrosted. Next I tried the Lexus app on my phone. Surely that will start my car. They said I can start my car from across the country! Ok this time I’m at the store, I tap my Lexus app, I then have to sign in, then they have to send me a code for me to put in. I finally input all my information. I push the button. “ contacting vehicle” then “ sending request” yay it started but unfortunately it took so long I could have been home. At one point it told me my request was going to take up to 24 hours yikes. Soooo... I talked to the dealership for the umteenth time and asked if I could get an old fashioned remote system installed on my new 2020 rx350 only to be told that it would void my warranty. WHAT! I’m actually sorry that I bought this car because it has tons of conveniences that I like but this is a major one that makes owning this car a problem.
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L&V RX
Leo Torres, 06/18/2020
updated 12/26/2023
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
10 of 11 people found this review helpful
Gas economy is not the best; however, everything else is truly Amazing! The ride is incredibly smooth and quiet. This car is very responsive and agile. We are totally impressed with this 2020 RX 350 AWD. It continues to amaze us I 2023!!!
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Poor AC
Gary , 10/13/2020
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
17 of 20 people found this review helpful
AC doesn't cool the car if 80 degrees or more.
Not really
Mark Podolsky, 12/21/2019
updated 12/27/2021
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
61 of 77 people found this review helpful
I bought 2020 RX350 after Audi Q5. What a difference! Lexus is absolutely superb from safety and technology point of view but very far from moving vehicles of 21 century. Acceleration is very weak and fuel consumption is ridiculous. They advertise 19-26 , but in reality is 17,6 MPG! It’s misleading people. Full tank of Q5 was enough for 475miles and Full tank of RX 350 for 325miles only! If I knew I wouldn’t buy it.
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grinding noise at 1500 rpm
lillyl, 01/23/2020
2020 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
69 of 88 people found this review helpful
I am amazed by the reviews. This car makes a grinding noise at 1500 rpm. Lexus says they can't fix it.. When a car is over 50,000 dollars and drives worse than a cheap car people might think twice. I think they are riding on past performance but something has changed. This is my 3rd RX 350 and it is definitely not worth the money.
Different than prior generation
Boro Bret, 12/05/2020
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
5 of 5 people found this review helpful
A week ago I bought an Rx350 with premium package. I don’t get the complaint about not much room for someone above 6 feet. I’m 6’2 and have no complaints about the driver’s side space or egress. The new infotainment system is different but I do love the new touch screen. I do agree with the one complaint about no digital speedometer. Bought my wife a 2021 Toyota Highlander and it has a very nice digital speedometer. We traded in wife’s 2017 RX and the 2021 is nicer inside and does ride a little sportier. I actually enjoy it more than the old version. I do agree that the gas mileage may be more along 17 mpg in the city but the jury is still out on that, I haven’t taken it for a long ride so I can’t comment on that. The standard sound system is perfectly fine by me. I love the apple carplay. Overall, I really enjoy my RX.
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Beautiful!!!
Kama Pollick, 10/01/2019
2020 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
26 of 34 people found this review helpful
This is my 2nd RX350 and I love it even more than the first. My first was a 2014 and still drove like a dream...I had been waiting for the 2020 version with Apple Car Playin the right color combo to upgrade....Today was the day! Eminent White Pearl exterior with Birch Interior.
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