Used 2016 Lexus RX 350 SUV Consumer Reviews

Problems along the way after owning for 2+ years

The car has been reliable, and never stranded us on the road. But among all the issues here are some major ones: 1) In quite a few occasions, all windows and moon roof would be found open by themselves while parked in front of the house. The fob's were inside the house on the kitchen counter; Googling "Lexus all windows and moon roof open by themselves" finds discussions of some mentioning being a Lexus software feature, while others think it is a software defect, over 8-9 years; 2) Each time the car is started, and you try to back out of a parking spot, if you have a phone programmed to connect via bluetooth, it generates a connection message on top of the LCD screen, blocking off the top which is the most important part of the rear view camera display. However, turning your head to see the rear would find the view was blocked by the hatch back cover. Guess the designers thought with the rear view camera, you wouldn't need to turn your head to see the rear; 3) The software menu is horrendously organized, and difficult to use; 4) It is not easy to know if the AC is on, and it is not easy to turn it off via the menu on the LCD screen. Go try to turn off AC next time you sit in a Lexus RX350 -- mind you that the AC could be still on even if the "Auto" AC led on the button is off. And many more smaller nits, such as the steering wheel making scratching sound when turning, etc. The Lexus RX350 quality and design are not what I expected it to be before I purchased it.

Happy with my 5th Lexus Rx350

I am happy with the deal I received at Keys Lexus, which was not matched by a local dealer or three that were recommended by Edmunds. I would have liked different interior choises. I could not get grey, what I wanted and so I chose Palomino. This came with brown dash, which I am less than thrilled with. The car drives and handles superbly and the ride is the best of all of the RX 350s I have owned. I would have loved to have more technology, but they were cost prohibitive for me. My last one only got 17 MPG and I am hoping for much better mileage in this car. I have not owned the car long enough to rate this car correctly.

Disappointed

I was super happy to buy a Lexus, but now wish I had stuck with my Nissan. After only 10000 miles, the car has had many many issues that they can not fix. For starters, it whistles loudly some times depending on which way the wind is blowing, and I have a video of that. The power locks do not always work and I have to get the key fob out to unlock the doors. But the most concerning to me is that I get a message the the breaking power is low and to pull over immediately and call service department. They can not fix this issue or replicate in the service department. And now the parking break does not always engage. I am seriously considering contacting an attorney and claiming this as a lemon. Not what you would expect out of a $50k+ vehicle! And when I first bought the car, the airbag on the passenger side would not turn on when someone was sitting in the seat. Update 5.18.16 - They have replaced the break booster as advised by Lexus. Will update again if this fixes the issue. Update 10.18.16 - Break booster fixed the one problem. The parking break not engaging is a timing issue and lexus tells me that is they it works. You have to wait a few seconds or more before turning off the car for the break to engage. Still have the issue with the power locking of the doors not always working. I have a video of that and hope to have them nvestigate. They have no solution for the whistling noise, but wanted to remove the luggage racks. Not a fix in my opinion, but a work around. Still wish I had purchased a different vehicle.

Our Last Lexus

We have owned 4 Lexus's, 3-RX's and one SC. Our 2016 RX 350 which we bought new will be our last. With only 31,128 miles. the lane assist malfunctioned. Lexus service noted the issue as "Steering Wheel vibrator and ecu. DTC C1a74". The repair cost $2,718. Lexus service (Roswell, GA dealership) could care less about the issue, other than I was provided a loaner during the two day repair. I understand now why Lexus has dropped in overall quality ratings.

Nice Ride

When compared to other vehicles I looked at, the Lexus was by far the best. It cost more, but is worth it. The dealership is outstanding in sales and service. Looking forward to having this vehicle for a long time. 2016 looks exactly the same as the 2019 and it was very low mileage. Lots of room for the dogs and the ability to travel.

Definite downgrade from older models

I used to love Lexus. I still want to, but they are cutting corners. Thankfully I don’t have some of the issues others have (yet), but I will say the car rattles awfully loudly when in a slanted driveway after filling the gas tank. No other vehicle I have ever owned sounds like that. It is embarrassing and sounds like something is wrong with it, yet they tell me it’s normal. My biggest complaint, however, is the seats are horribly uncomfortable. I spend a lot of time in my car and my old 2008 rx350 was soooo comfortable. This is like sitting on a slab of concrete - my sciatic nerve is aggravated causing numbness in my leg and there is no amount of lumbar support that can make my back not hurt with a non-padded seat. This is supposed to be the luxury brand yet the other day, I used uber and my driver was in a 2021 4runner and it was SO Comfortable! Why the hell would Toyota/Lexus make the Lexus LESS comfortable than the Toyota when it has a much bigger price tag. Lexus is going downhill.

Not as sporty as it looks, but great bang for buck

My RX 350 F-sport is a great vehicle, which still looks and performs like new. My wife thinks the front seats in my F-model are a bit too firm, but she likes a cushy ride. I drive a lot and now don’t have any lower back issues for the first time in my adult life, so it would be hard for me to find fault with the comfort of these seats. The F-model looks super aggressive, which I love. This car is not as sporty as it looks, but it has plenty of power and performance. It’s not an AMG MB by any stretch, but it also costs half as much. It has adequate trunks/cargo storage, but if you have 5 people and luggage, it can get tight once you load presents and luggage for a family holiday’s-style trip. It’s been flawless with the exception of a lot of wind buffeting on the panoramic roof when open. I finally took it to dealer and they changed the rubber seals, which significantly reduced the noise. I really wish I had thought of that sooner. Just a great car. It gets a lot of compliments in black. The seat coolers are okay - I live in a fairly hot/humid city and once the car’s black interior gets hot in a parking lot, it takes a while to cool down. On all but the warmest days, the autocooled seats, which integrate seamlessly with the auto-climate control do an excellent job. The seat fan is kind of loud when on high, sounds a bit like you are waiting for your jet plane to taxi. Sound system is excellent, which I’m fairly certain is partially responsible for my newer hearing loss (thank you Mark Levinson). The lane keep assist only works on straight-aways with newer painted street lane markers. It will let you coast right out of your lane, so don’t rely on it. Other vehicles have more sophisticated systems that do a much better job. The adaptive cruise is nice, but it is super conservative and shuts down in heavy traffic, so it’s not the perfect stop and go solution. Also, when driving in regular traffic, the adaptive cruise doesn’t accelerate very fast, which causes you to make others slow down if you don’t override the system. For example, you are slowed down automatically because you approach a slower moving vehicle in your lane. So, you switch lanes to pass them. It then increases speed at about one mile per second. Anybody coming up in the passing lane behind you thinks you are a real jerk. Not a huge thing, but it’s just too conservative/slow to resume your previous speed without manually stepping on the gas. I have driven 41k miles in less than 2 years. I enjoy it and would buy this vehicle again.

L FOR LAZY LEXUS

Something wrong is going on with Lexus Corp. The 2016 RX 350 even without the F sport package has loud noises penetrating the cabin. The shifts between gears in the new 8 speed automatic are not smooth as expected from Lexus. The RX was always a comfortable car. That is what Lexus pioneered. Suddenly they are chasing the Germans with this mid life crisis and anahialting a big chunk of there customer base. The build quality in certain areas is impeccable - though other manufacturers are catching up. When's the last time you sat in a Lincoln Black Label trim? The Lexus RX should focus on creating two destinct models. The F sport should be sporty while the regular spec 350 should be super luxurious. I have 4 friends who have the new RX and they ALL regret not extending the lease on the 2013/2015 model they had. They feel the older body style was superior on the comfort side. The 8 speed is not smooth and the car is noisier??

DROWNING NOISE THEY SAY!!!!!!!

Purchased a 2016 RX 350 March 2016. Love the new look and the new changes that were made to this SUV. This is my 4th RX I have owned. I love the way they look and handle. Except this one has a noise when I excelerate, know mater what speed. It sounds like a vibration coming from underneath like the transmission. Lexus calls it a drowning sound. All I can say is it drives me nuts. Totally unexceptable.Lexus claims there is no fix at this time. Be ware and be sure to test drive at length. Not happy ......

Very happy I bought the 2015 RX

First, the car is ugly, I was hoping it would grow on me but I just hate it. Rear looks a little like an angry Asian man and the front looks like an old man with a bad fu man chu. If that isn't bad enough the side looks like a transformer. My 2015 is refined, quiet and has great classic lines. The 16 is, in my opinion lost between wanting to be a sports car and a station wagon. The rake on the rear window makes the cargo space way too small and difficult to see out of and the floating roof line is nissanesque. I have been a Lexus guy for about 10 years and a Toyota guy since 1995. Lexus/Toyota needs to fire their designers because the cars are just ugly. I was waiting for the new Camry to upgrade my old one and just can't do it, the design is terrible. Is that why there is a perpetual 0% interest rate on it?

Smart balance between comfort and performance

Coming from 2007 RX that we had for a while to 2015 RX that lasted 8 months to 2016 RX. 2016 is a huge step forward, regaining light feel of the 2nd gen, bringing back lovely engine sound and finally having great, deep and comfortable seats. It's not the car that wants to hurry up but it will hassle when pushed with crisp steering feel and much less leaning compared to both models before it. Not sure about all the negative reviews on the net, got to be the grill influence. Get beyond it and it grows on you quickly with smart balance between comfort and performance.

I hate it

The right side A-pillar is so sloped, it's almost like a horizontal blind obscuring your vision to the right. The rear view mirror is so large and low, it seriously impedes your vision out the front. The lane departure steering wheel shaker is aggravating as hell. Absent these three issues I would like it a lot. As is, I hate it.

Windshield Problem! Don't buy the heads up display

If you want to buy the RX 350 with heads up display, I suggest you wait. I bought this car in March of 2016 and the windshield has a problem. there is a double vision where the all the lights (cars, traffic lights, street lights) are doubled. The dealer changed it once and the problem is still there. The deal says this is the was Lexus designed the windshield, which is a lie!! I contacted Lexus customer satisfaction team and they believed the dealer without even inspecting the car. I warn you from buying these cars. It has other minor problems too. Such a waist of money. Paid $61,000 thinking that its a luxury car. I think I will go back to BMW and Audi

We liked the car so much we bought two.

My wife has red and I have beige. Love them both. These are our fourth and fifth Lexus we have owned. We tend to keep our cars a long time. These are probably the best cars we have owned. We have had them 34 months as of mid-February, 2019. This is in spite of the weird grill, which is an obstacle to overcome. At least the 350 is not as bad as the F Sport, with the really hideous grill. Looks like a monster going down the road with its mouth open and teeth missing. Biggest complaint is bad gas mileage. Typically 15-16.

For The Bold And Beautiful

I have owned 5 Lexus thru the years starting with a 1995 LS 400 that I still own now......has 130,000 miles and very little repairs needed thru the years, a car I will not ever give up....the body style in one in its own.....LOVE IT! Purchased the gorgeous infared color 2015 RC 350 F Sport that I absolutely love and plan on keeping. I purchased the first RX 300 in 1999, then a 2006 RX 330, a 2015 RX 350, and now the 2017 RX 350. I have loved them all, though now seeing the older RX models they definitely look outdated. The 2015 is still a looker but compared to the new RX design, is quickly getting that outdated, old egg shaped look. I just purchased a Black on Black 2017 RX 350, I love it!.....The exterior gives the magical, mystical, long, shiny, sleek look of a black panther, still keeping that classy look, More modern, and Sets it apart from all the other SUVs on the road, you always know it is Lexus. This is definitely for the bold, beautiful, and magnificent who dare to be different.......the leaders and not the followers. I didn't think Lexus could top the 2015 Model but they have done it. Got the luxury package and all the upgraded packages as well. The triple beam headlights are a must and light the corners and whole surrounding area when turning remarkably well, like Iv'e never seen before an any car/SUV. The Mark Levinson Stereo system sounds incredible. The interior is still as pretty with the luxury package, and a tad bit more room. Still has the classic smooth ride of luxury. I believe the other auto makers will soon follow and try to compete. I recommend this car but hope everyone doesn't run out and buy one because I love it, there are not many on the roads yet, I love to be different.

If only it was great

The car is quiet and smooth. Seats are comfortable. Storage space is adequate; not great, but okay. The exterior of the car is , in a word, ugly. It's hard to understand how Lexus could bring such an unattractive car to the market (although the NX is bad too). Even though I "need" a new RX sized vehicle now, I will wait for the 2017 model of the RX in hopes for some makeover or modification of the exterior. I'm driving a 2010 RX450h now, my 6th Lexus, and I don't want to buy anything other than a Lexus. But I will if they don't "fix" the appearance.

Lexus losing its status

4th Lexus owned and by far the worse. Our 2007 RX 350 was and is amazing. 175k miles and still running strong. After only 4 months and approximately 6k miles we want to trade this end for something that works like the Lexus cars we are accostumed to. Navigation with voice recognition is absolutely a waste of money. Doesn't recognize common language words and is super frustrating. Rides like a truck. One reason we selected RX 350 over the 4Runner was for a car like ride. Last comment is in regards to Entune. Toyota needs to let technology companies do what they do better. Adopt Apple Car play!

What a difference

The improvements made from my previous RX is extraordinary. The new 2016 styling is sporty and aggressive. The ride and sound proofing is excellent. The headlights truly give almost daylight clarity. I also love the sound system on the radio where classical music sounds magnificent. The handling and acceleration is also greatly improved. I had no idea that my purchase would have been this worthwhile. Update from last review two years later. I continue to experience all qualities above. Everyday, I look forward to driving this car. I have taken trips and found both the air conditioning and cooling seat very helpful on very hot days. I have had Lexus dealership wanting to buy it back because of the great demand for this Lexus after two years. I have found the dealership very respectful and professional.

Disapointed

This car is not as Refined as the past RX SUV. The Shifting is rough and the 8 speed Tranny is very Rough ,it seems like it is not sure sometime between 7 and 8. I think they should remap the Trans. I finally just use manual and use #7 and that stops all the up and back shifting for now. The engine is Very Loud and I hate that.I I really think Lexus should give is some help with these things. My Truck rides 100% better and quit too.

Buyer's Remorse

Numerous idiotic design "features" that give you a pain in the butt. Too many to list, so here are some highlights: Why does it only unlock the driver's door? Once inside, my friends have to wait while I fumble for the unlock button. The one-touch rear hatch opener almost never works. You can't listen to the radio and have your phone navigate, like you could with a normal car. AC compressor defaults to on, even when it's freezing outside. Complicated menu sequence required to turn it off - distracted driving at it's finest. Terrible throttle response, you could get killed waiting for it to rev up and downshift through about 6 gears. You have to accelerate with a lead foot or else it upshifts too far, and then has to downshift again. It buzzes on a rough road - coming from the headliner area, right side. Heater has numerous cold spots, with cold air blowing on my left ear and foot, unless you crank it up to about 80 degrees. Auto-dimming mirror doesn't work. You can't just flip it up, can't even raise it high enough manually, due to lack of travel. Why does the radio stop just because you start the engine? AM is totally muffled, even with the treble and midrange cranked. Why won't the windows roll down unless the engine is running? A manual crank would work better. WTF is with the door locks? I left the engine idling, went around to the passenger side to get something and it refused to unlock, so had to go back to the driver's side, open the door, and hit the unlock button, and then walk around to the passenger side again. The steering is way too stiff! It's worse on on the freeway than in a parking lot. My old arthritic hands can't handle it. I guess they think that's "sporty". The steering wheel heater is near-useless, since it only heats small leather strips at 9 and 3 o'clock - also it won't turn on automatically, even though the seat heaters do. You can't put your hands on the bottom of the wheel, since there's a giant "spoke" blocking it. Do not buy this car, unless you like to be frustrated. Update: Tried to find an SUV I liked better. Volvo had better steering, but was way too small on the interior. At least the Lexus has enough space. Too bad the seat won't go far enough back if it's raised up high. Lowering it moves it back at a 45 degree angle. LAME. I'm thinking about a Buick Lacrosse. Steering was nice and light, not truck-like, and the seat was pretty good. There was enough room, but not much more. The mid-sized Mercedes SUV drove really nicely! Great steering feel and response, and power. Interior is a bit too small though, my right knee bangs on the console. Update: Took it in to get an oil leak fixed. They had to pull the engine just to change a gasket. Then they damaged the oil cooler lines putting it back in. Took over a week. Had to scuttle our planned road trip, which wasn't the worst thing, since anywhere we wanted to go was 99 degrees! To those who "disliked" this review: I hope you enjoy your new POS! Don't say I didn't warn you.

Our Second 2016 RX350

Last June we traded in a 2005 RX350 for a brand new 2016 RX. This June we traded in a 2006 GX 470 for a 1 year old RX 350. While I never thought I would give up my big SUV, the year with the RX convinced me that I had to have one as well. This car is an incredible all around vehicle, and now I can say that it is a joy to own 2 of them! I could go on for a couple of pages on all the aspects of these cars that we love, but to some it up, comfort, handling, gas mileage, looks, and yes, I LOVE the electronics. This is the main reason I wanted to write this review. The entertainment system in this car gets a lot of hate around here. So bad actually, that I was hesitant to even buy our first RX because of what was said. I will tell you that when you first start using it, the joystick seems out of control, and I can see why people complain. However, after reading up on the system and practicing on it while the vehicle was standing still, it is the coolest control center in an automobile I have ever used. The joystick and the display are so intuitive that I've gotten to the point where I don't even have to look at the screen to get done what I need to get done. Plus, the voice activation system (if you take the time to learn how to use it) is quite amazing. I have learned how perform the bulk of my tasks with my voice. It really doesn't get much better. So, if you go down and drive one of these things and get turned off by the controls on the entertainment system, fear not, soon you will be guiding the joystick like a pro and landing on SAT without even trying.

got what I paid for

A really great SUV in its class

wonderful vehicle at this price range

Perfect vehicle 2.5 yrs later

I’ve had my Rx for 2 ½ years and at 60,000 miles. First, those who hate the grill. Get over it. You bought the car and now feel the need to complain? I had one minor part issue around 5k and was fixed under warranty. No other maintenance besides new tires at 55k (yes, they lasted that long) and oil changes/filters. It can have a small rumble noise at very low speeds if you hit the gas just right. Hardly noticeable. The fix is to speed up a little. It’s a non issue. AC has small hissing noise. I never notice it but then again, I actually listen to the radio. Dead silence, sure, you may hear it slightly. Technology is excellent for two years old now. Maps should be updated but that’s my issue as I need to take it in to have that done. Beyond those things, it’s been a great commuter and weekend family vehicle. I got exactly what I was looking for, a sporty and comfy ride with 100% reliability. Can’t wait to buy another Lexus.

F Sport - better than anticipated

This is our third Lexus. I previously switched to BMW, and after I was on a first name basis with the service manager at my local BMW dealership, I switched back to Lexus before my BMW warranty ended - the repair bills were terrifying. I generally prefer to buy one year old cars because of the significant depreciation. However, in this case the performance and looks of the newly designed RX F-Sport were dramatically improved, and I couldn't bring myself to go with the old egg shape RX. The F-sport design of the 2016 and newer models is much more aggressive. I get a lot of compliments on it. Honestly, it is not as fast as it looks, but when in the S+ mode, you get enough oomph from a car that carries it's passengers in luxury, near silence, safety, and reliability. The interior of the F-Sport is extremely attractive, with the hand stitched leather, carbon dash trim, etc. I bought a black model with black interior and every option available. I don't have any regrets as I love the safety and technology. The only part that strikes me as goofy is the panoramic sunroof. It looks great and everyone loves it when they ride in my car. The down side of the sunroof with the panoramic roof is that the opening (when open) is relatively small. This is really strange considering the size of the giant glass panoramic roof. Interestingly, I have ridden in convertibles with less wind buffeting (when the roof is open at around 25 mph). If you decide to go with the panoramic roof, drive around with it open in town a bit, to make sure it doesn't hurt your ears at lower speeds. This design flaw is totally out of place. I have 66,000 miles on my car. I would buy this car again and have no regrets. But the sunroof design was almost an afterthought. When closed, the vehicle is nearly silent compared to most vehicles out there. The F-Sport seats are very firm. I love them and I haven’t had any lower back issues since purchasing this vehicle. But my wife says the F-Sport seats were designed for taller people and/or men. If the F-Sport is too aggressive, the regular seats in the RX-350 are much more supple. Again, I just wanted the sportier feel of the F-Sport. After having totaled my previous Lexus, I was very concerned with safety. The auto braking system is solid. I live in Houston and people love to slam on their brakes on the interstate. It works! The lane keep assist isn't really that amazing, but it at least helps keep the car centered in the lane. That’s about it. It offers either an audible beep or a steering wheel vibration when you cross over into another lane without a blinker. Compared to my wife’s 2019 Infiniti QX-80, the Lexus safety tech is 1,000 times better. The Lexus lets you customize all the features, tells you why it’s alerting you. The Infiniti customization settings pretty much includes on/off. In the Infiniti, we’ll be driving down the road and the safety system will beep at us sometimes. It leaves us wondering what it wants to tell us. Needless to say, if safety is your thing and you are also looking at Infiniti, know there are stark differences in sensitivity, customization, and feedback. Some people aren't a fan of the more aggressive and sportier design (starting in 2016). While I love the new style, I found the old egg RX shape a bit of a snooze fest. While the RX has an acceptable amount of storage, we quickly learned my wife's GX holds MUCH more in the trunk than my little RX commuter vehicle. This is a great vehicle and 100% worthy of consideration. If you just lease your cars and don't worry about what it's like to own them 3+ years out, I would also check out the Audi's. But if you want a car that will never leave you stranded with tons of technology, check out the 2016 RX F-Sport. There is a reason Lexus has had the best selling mid-size luxury SUV for years. We have had no warranty issues. I had to switch out the weather stripping around the sunroof when it flew off (two times) early on, but other than that- it’s been 100 percent reliable. They make an amazing vehicle. Around town, I get about 23 MPG on regular fuel. However, when I drive a lot on the interstate I tend to get closer to 27.

amazing machine (with issues)

on edit 77,350 miles 10/2/2021 Ok, "FINALLY," 77 thousand miles and years of irritation, the transmission logic is resolved. Transmission now shifts smoothly at low speeds and it's not so fast to upshift. On a whim, I asked the service advisor if anything had been resolved on the transmission firmware. They tested it again, and said "Yes." They flashed the ECM with TSB L-SB-0032-19 REV1 - ABSOLUTELY AWESOME! The car is now, smooth shifting at low speeds. It made an enormous difference. It's like a different car now. Anyway, I hope this helps someone... I doubt I'll be posting (whining) again. I think I'll just enjoy my "new" car... On edit again 8/31/2021 76118 miles (items listed in no particular order as I think of them) on edit: 4/2/2020 after 2.5 years and mileage now at 60720 miles... - I can live with it, but, I've had it back to LEXUS 3 times for the incredibly irritating shift logic at slow speeds. LEXUS keeps saying it’s ok. It just doesn't need to be this way. This also a very unhelpful / dumb dealer response. I can tell it's been programmed this way! It's exactly the same every time after the car warms up! Re-program it! Make it stop! The low speed 4th to 5th gear shift (I think it's 4th to 5th) at such low speeds makes the car feel VERY unresponsive and at first used to concern me that something was wrong. Now I generally know where/when it will occur and manually shift it in to 4th (S4) and hold it there until I pass that point. This is our 4th LEXUS in a row. The others didn't act like this... (and I "don't buy the "hit to mileage" as an excuse - it would be virtually negligible to hold 4th for a few more seconds) (but I digress) Just a note here: Unofficially here, (off the record) I know that there have been other complaints about this to LEXUS (It's not just me) - The car has been incredibly reliable and quite satisfying to drive otherwise ("some" features aside) - Do we still love the car? "Yes, but I will "at least," consider other vehicles on our next purchase if this "issue" (as I see it) is still there" - The lane control system is about worthless to me. I no longer or seldom use it. Maybe I'd activate it on a very long trip. * It favors the left side of the lane. It doesn't really center the car. I find that a bit irritating * It's not a very responsive system and will definitely let you drift off road to the left OR right . (may be by design, but it's a useless system to me) * It does alert you though, if you drift too close to a lane divider or edge marker (so I guess it's somewhat useful) - The "radar" integrated cruise control is by far my favorite feature! I like how that works in the "pacing" and stopping department (not so much in "re-accelerating" from a stop or slow down) - mileage "generally" is a bit of a disappointment at 17.5 combined. (considering an 8 speed transmission) - The mileage reset "between fueling mileage reset" is in a bit of an irritating place (always having to look left around the steering wheel) - The "TAKE A BREAK" feature needs to be removed. That can activate at any time. I have no idea what kind of logic is programmed in to this system. This is just a severe irritation. Otherwise, as in typical Toyota fashion, "things" are very ergonomically laid out. (hard to improve on) - Brakes...The brakes will haul this machine down quickly (see line above) I will add, the rear brake pads for sure, are different on the "Japan built" vehicles. What's up with that? "Try to 2nd source those pads! Futile..." (rear pads lasted 50K miles-that's pretty good! Front still OK, that's even more impressive) as of this update, I have been able to 2nd source replacement brakes and rotors from a third party. LEXUS pads were extremely expensive. If you have a "J" as the first digit of your VIN, your car was built in Japan... - The rear hatch door "hand placement" opener is not reliable...period...(they need to fix it - make that "just plain reliable" - at least on our car, it's "painfully irritating") - stock radio sounds great - programming channels is not real intuitive and I forget how to program channels between times - have to look it up each time - might just be me, I'm getting older... - small thing, but the glove box blue light could be brighter bottom line: It may not seem like it, but we still love the car... On edit: June 15, 2020 I know it doesn't bother many people, but I will never get used to this weird transmission logic. I love the car at road speeds, but around town the transmission makes some of the oddest shifts and at times slams in to gear fairly hard. I just hate the "shift logic" around town. The power is largely "unpredictable" and still the dealer says it's normal. Road car...(thumbs up) Around town I simply don't like the "driveability" or drive experience much…

Reliable

After driving BMWs for nearly 20 years and spending thousands on maintenance and repairs I asked my mechanic which car he sees the least in his garage. He replied according to his experience any Toyota or Lexus models have been the least problematic. Presently I have been driving my Lexus RX350 vehicle for 7 years which I bought brand new in 2017. I can honestly say that after nearly 250k kms I have never experienced any issues with this vehicle. My only expense has been regular maintenance fees. The ride is quiet and comfortable, gas mileage is very reasonable for an SUV. Great vehicle!

Awesome package

Total satisfaction with purchase and ownership. I like the moe aggressive lines and look of the 2016 model.

No longer trust Lexus

I bought RX350 2016 on Nov 2015, which is the first batch of that model onboard the US. I finally give this review because I cannot tolerate the car any longer due to the low quality. I purchased Lexus because I trust the most reliable vehicle brand, but the car I purchased makes me feel disappointed. I cannot imagine such a luxury expensive car has problems that should not deliver to market. Following points are the issues that annoy me a lot. 1. The floor of driver and passenger seats are not flat. The inner side of the floor is higher than the outer side. I never see the similar design on other cars. We feel very uncomfortable every time when I or the passenger put feet on the floor. Imagine you sit in a luxury car but one leg high one leg low. I reported this issue to the dealer. They said this is not a problem. All other RX350 2016 are same. I don’t agree with them. Even all cars of this model are same, it just indicates that the problem happens on all this model. There is no excuse for such bad experience on such level of the car. 2. The air conditioning system is noisy. The air conditioning system has obvious noise when it runs after 5 – 10 minutes. The noise sounds like somewhere of the car is leaking fluid. I reported this issue to the dealer. They acknowledged this problem and tried to fix it. They replaced the refrigerating fluid but the issue is still there. Finally, they said all other same model has this issue. It’s not my car’s problem. It’s the problem of the air conditioner, and the air conditioner is provided by a vendor of Lexus. 3. The MPG never reach the designed value. The car specification says the MPG of this car is “City 19/Hwy 26/Comb 22”. I drive the car 80% on highway. My highest MPG is 19.1. Is this a kind of false propaganda? Give a number that cannot be reached by customers. I think this is same to the fake emissions incident happened on Volkswagen. 4. The passenger door needs heavier force to close. The passenger has to use heavier force to close the passenger door. The same force can close other doors but cannot close passenger door. I reported this issue to the dealer twice. The first time they acknowledged the issue, but engineer says they cannot fix it. The second time they just said cannot repro this issue. But 80% of the time my wife need to close the door twice, failed one time and use heavier force to close it again. 5. The car does not support Unicode characters. I am not a native English speaker, I often listen to songs with other languages like Chinese, Japanese and Korean. I also have a lot of contacts that stored with Chinese names. The car shows all non-English characters as empty. It’s 2016, and it’s Lexus. I told this to a lot of people, they all cannot believe Lexus does not support a function that most other lower brand cars supported. Above problems annoy me every day every second when I use it. I trust Lexus so I decided to purchase it before I see the real car. Until now I still cannot believe this car is produced by Lexus. I also tried several months after I found these defects, I hope I can tolerate these issues after I used to them. Finally, I failed. I feel very unhappy with this car. It brings me a lot of pressure. Every day when I step on the slanted floor, when I hear the noise, when I ask my wife to close the door heavier, when I listen to songs, when I drive it, I feel frustrated and worriment. I think I cannot keep in this status any longer. It is very dangerous to drive with it. My wife also feel very scared when she hears the leaking voice. She feels the car will explode sooner or later. So, be careful when you are considering this car, even considering Lexus. They are not as reliable as they said.

Bulky to manuever

i love EVERYTHING about this car.... EXCEPT...I feel like I am driving a tank! I have never had difficulty in my 33 years of driving maneuvering a vehicle into parking spaces, drive thrus, etc --- until this car. I have road rashed both wheels, I cannot park it comfortably ever and most recently ran over a landscape rock that could NOT be seen while inside the vehicle. The front sensor system did not even pick up that there was something in front of me. Seriously - test drive this and try to park it and see how difficult it is to judge the front end of the car as well as how close you are to curbs, etc. It was love at first sight when I purchased it...but I am about to trade a hit and trade out of a lease 2 years early just to keep from tearing it up even more than I already have! Would NEVER PURCHASE again!

Loud

Be sure to listen to this vehicle carefully before you take out your wallet. Engine noise is not suited to a car selling for over 50K. Brake pedal noise, let off of the brake and wait for the clunk. Lexus says "all good." At 50K?

Can go wrong with Lexus

It's a great upgrade from the previous version. The whole family loves it.

Touchless back door

I have had continuous problems with the Touchless back door. I have had it in to the dealer twice. They could see that it doesn't work as advertised and made some adjustment. I just learned to live with (without) it. However, the other day I walked around behind the RX in the garage on my way out and apparently I triggered something that caused the back door to open. I did not realize it and backed out of the garage with the door open, causing a lot of damage.

Love Love Love the car

Cudahy1

Super smooth ride. Luxury at its best.

Nothing else compares

Finally Lexus has made a SUV that a man can glady say is his. It's an attention grabber with the new redesign and the interior is top of the line. The ride is unbelievable and surprisingly quiet. I would NOT buy another luxury SUV.

Love it

Hope 2017 changes

Controls difficult to see and use because they're behind the gear shift. Nav screen is gaudy compared to prior year models.

Am I the only one who finds the grill scary?

I heard all the great compliments on many levels, but seriously. This car looks angry. I would never buy it. Side and back are fine, but that grill is ridiculous.

Great concept ruined by vibration and droning

Excessive vibration and droning at the RPMs lower than 2000. The issue is especially pronounced when the vehicle is under load - e.g. going uphill. Apparently, this issue is known by Lexus and there is even a fix reported in TSB around 2018. The fix is consisted of installing a new exhaust pipe segment. Lexus believes that it is this segment that resonates and vibrates the car. However, after the fix was applied the vibration and droning problem hadn't gone. It may even become worse. The car is not enjoyable to drive as Lexus is supposed to be. I am very disappointed by the 4th generation of RX.

is it a lexus are a drone

sound like drone when taking off . have carry it back and back lexus has no fix come to fine out a lot 2016 rx350 have it . still same no help from lexus so if you buy one your on your on. will not buy from lexus again

My new RX 350

It's a great car but...

I leased a 2016 RX 350 F Sport for three years. In this glorified Toyota Highlander the ride is smooth, the sport seats are supportive. Loved the heating and cooling seats. Those 296 HP and torque more so on Sport+ mode are great. The safety features such as BSM, Parking sensors, RCTA are a must. Never had a problem with interior noises or electronics failure (except for twice the screen went blue but came back). You won't be wrong if you acquire an RX. On the other hand, the 8-speed transmission seems to have some trouble finding the right gear at low speeds and even does a little "pull" when downshifting close to a stop. The infotainment system is very frustrating: the joystick which is a pain in the butt as it makes you take your eyes of off the road frequently (you will overshoot and select other icons instead of the one you want); voice recognition is horrible and is a multi-step process to get to your goal; traffic alert and maps offer little advantage (you'd be better with google maps/Nav (a lot better). As of 2018 no Android Auto support. Again, you won't be wrong getting one unless like me you are bothered by the things mentioned above. My plan is to get another one when Android Auto and touchscreen is offered. Until then I can handle its poor twin sibling, the Toyota Highlander.

Disappointed!

I own a 21012 RX350 and have anxiously waited for the newly designed 2016 to arrive. After spending time at the dealer comparing the 2016 to the 2012 we own, my wife and I will not be purchasing a 2016. We were already aware of the ugly front grill, but hoped other improvements would be worth ignoring the grill. But about the only thing we found improved was the navigation system. Here are the things we do not like about the 2016, compared to the 2012. 1. My 5'6" wife complains the step up to enter the car is higher in the 2016, an uncomfortable 1.5" to 2" higher. 2. The handy cup holder to the left of the steering wheel is gone. 3. The storage area under the console, between the driver and passenger is no longer open. Replaced with a very small pocket. 4. The seats are now two-toned. So grey seats are no longer all grey. They are part grey and part black.

2016 Review

This is a SPECTACULUR SUV! I bought the 2015 version and I absolutely love it. Just when I couldn't imagine a better SUV, I drove the 2016. When I tell you that this SUV handles like a sports car.....please believe me. I've read some of these reviews and I am wondering what they were ACTUALLY driving and whether they've been paid to give a negative opinion of the speed, driveability, etc. While I am not the electronic professional and can't say very much about how the internal controls compare to others in its category, but I can say that this truck is top notch. I happen to love LEXUS, as I've owned a few. I almost purchased the Benz SUV but honestly, the maintenance program and lack of physical appeal prevented that. The 2016 is GORGEOUS and heads literally turned each time I pulled up or away. I wouldn't want to own the 2016 because I don't have the discipline to drive at the speed limit w all the power it has. I LOOOOOVE THIS TRUCK and think its the best pick for a conservative professional MAN who wants to impress the conservative professional lady!

IMHO,A SUV better than MBenz, BMW, Acura, Hyundai

Beautiful car

Everything is just a finger touch away on the steering wheel or the console . My next car will be another Lexus RX 350 .

It's hard to say...

I love this whole car and everything about it, but it's hard for me to judge as of the almost 6 years that we have had this car it only has 16,000 miles on it. But it is low maintenance and I have never had a problem with it at all...

Great SUV

Vehicle performance is excellent (I own the F Sport) Repair cost are reasonable and I have had no breakdowns. Best bang for you buck!

excellent vehicle

The vehicle is quiet ( no wind noise), smooth and comfortable. The interior and exterior fit and finish are excellent. Brake hold, automatic parking brake,retractable mirrors, adaptive cruise, seat and steering memory are just a few of the features that I like. Beauty is in the eye of the beholder ( as they say). I love the 2016 rx350's styling and many features