Used 2018 Lexus NX 300h Consumer Reviews
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Check features BEFORE you buy
This is the 5th Lexus car I bought. When purchasing the NX I assumed certain features, which I considered to be basic for a Lexus car, would be included. THAT IS NOT THE CASE!! For instance, I was considering an NX 300, but it did not have driver's seat memory. I had to buy an NX 300 H, which the salesman said was top-of-the-line, for over $45,000 MSRP, to get driver's seat memory and the parking sensors. However, after I got it, I realized this car does not turn on the wipers automatically when it rains (a feature I already had in a 2005 RX 330). The car also does not have the heads-up display (a feature I already had in a 2010 RX 450H). In summary, for the NX Lexus is delivering a basic car which does not have the features you usually expect to get in a Lexus car. So, check what you are going to get BEFORE buying an NX.
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Not a car to buy if you ever have to drive uphill
I recently started a commute once a week of 200+ miles, including going up and over a mountain pass, and am so disappointed with the lack of power---I routinely have trucks passing me unless I floor it, and then the engine noise is really unacceptable. Same if you're ever trying to jump onto the freeway quickly. My other major beef is the placement of the steering wheel--it feels to high and to far away, even when adjusted as far as it will go. Oh, and the Lexus app suite--that controls navigation and entertainment could use some serious upgrades and is incredibly inefficient, to the point of being maddening. On the plus side, we regularly get 31-32 mpg if the onboard computer is right and the climate control seems to work well.
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- Base Hybrid 4dr SUVMSRP: $21,9998 mi away
- Base Hybrid 4dr SUVMSRP: $28,259412 mi away
- Base Hybrid 4dr SUVMSRP: $32,991673 mi away
Not the Bells and Whistles of a 350 or 450
I've now driven this car for 19 months. This is my 4th Lexus. I had an RX300, an RX350. The last one was an RX 450h. I continue to be more than just little disappointed with the lack of amenities that come at this price tag - - even embarrassed at times!!! I still wanted a Lexus, but wanted to go a little smaller...no kids to haul around anymore. So I thought this would be perfect. It handles like a sports car. Love that! It maneuvers well on the highway in heavy traffic. But it is a noticeably rougher ride than the last three cars and even those who ride with me comment about it. And for the price, I was startled that lane drift alert of any kind was not standard. In fact I was told it doesn't come with that at all. Seriously? My son's Hyundai has that!! So does my husbands Tundra. It is a pretty standard feature. The tundra also has a touch screen (nope, not in this Lexus) and bluetoothing the phone does not operate as I'm accustomed (it won't let me dictate a text response). It is a bit smaller inside, so the seats are a bit tighter fit and at first I experienced hip pain until I got used to the narrowness of these seats. The back seats, though, are roomier than you would imagine. In my 450h, I enjoyed the hand held mouse control. This vehicle has the flat surface you drag your finger across. Couple that with the rougher ride and needless to say I've dialed a few wrong folks when trying to select from recent calls on the screen. The radio station selection system is not intuitive. It was between this Lexus and a couple of others and I chose the NX300h because of the good experience I've had with Lexus in the past. I would not purchase this car again at this price point. Entry level vehicle or not, a Lexus should uphold a certain level of perks that this car does not have. I'm not so hung up on the little "L" on the grill that I wouldn't select a higher package version of a Sonata in the future. As far as gas mileage, it has been a disappointment. I got better mileage from my 450h and it was larger and heavier. The tank is VERY SMALL so I am still stopping pretty frequently to fill up. Just driving a "Lexus" doesn't increase the value enough for me to have given up the other amenities I liked. I should have read closer when the information said this was an "entry level" model. That's a bummer. A Lexus should be a Lexus. And by the way, all the free maintenance stuff is not honored if you take it to another Lexus dealership. This was pitched to me as a Lexus benefit, but evidently it is a DEALERSHIP benefit! Imagine my surprise when the next dealership charged me $80 for an oil change. No thanks. My car is going to the Toyota dealership for service where, even though it is not free, it counts toward warranty compliance. Note to Toyota: Spiff up that RAV4 with better seating and you'll be my next car. I'd rather save the $25K!!!!!!!!!!!
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Good experience!
This car is a nice size for my husband and I . We had snow and were very pleased with how it handled. We have had passengers and they were very comfortable in the back seat. I had no issues carrying some larger purchases with the back seats folded down. I have enjoyed all the safety features. It's a comfortable, quiet ride.
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Comfort
Very comfortable and reliable car. If you are looking for a quiet ride in comfortable seats, this is a car for you. However, boot space could be bigger and dampers could be softer (when using 18inch wheels). I think this car doesn’t have problem with real world dynamics, because it’s transmission reacts in a blink of a second.
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