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Used 2017 Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A) Consumer Reviews

3.7 out of 5 stars
16 reviews

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3 out of 5 stars

If I had only known............

Teresa R., Owensville, IN, 07/05/2018
Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A)
49 of 60 people found this review helpful

While the overall vehicle is a good unit, too many items have popped up that are distracting! Two new rattles somewhere in/under the dash have surfaced in the last two thousand miles. (total of ten thousand + logged to date) Like the noisy sun roof at speed (gasket replaced @ 5K) I expect these will be remedied at its next service. The chief complaint keeping me from buying another Lexus of any type is the voice recognition software and navigation system; both of these are so sub Lexus they cannot be rated. The cost of repair is the only thing that keeps the system inside the car instead of bouncing down the highway. I have retrained my voice for the third time but I think its regressing if that was possible. It constantly wants to default to addresses in California even as I live in NC, it should recognize the Southern inflection by now !!!! The service advisor states everyone criticizes these systems; confirming my view does not help the issue..... my Echo has no problem understanding me why should this luxury SUV?

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Stepping down in size but up in overall experience

Victor-Tammy, Temecula, CA, 02/14/2017
Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A)
9 of 11 people found this review helpful

We got rid of our 2013 pathfinder and went back to Lexus. We are so glad we did. The pathfinder had random quality issues and several large recall episodes. We looked at many new compact suvs and decided to go back to Lexus. We owned an RX before and it was a wonderful car. The new NX is sporty to drive with the most comfortable front seats we have ever sat in. The truck steers very well and feels very planted on the road. So far it is getting great gas mileage as well; 26-28 mpg. The interior is very nice with Lexus normal quality fit and finish. The exterior is sporty and attractive. The rear storage is on the small side, but that is the only thing we wish was different.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Different for what I thought I'd get from Lexus

New Lexus Owner, Raleigh, NC, 12/11/2017
Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A)
21 of 28 people found this review helpful

This is my first Lexus and like most people I wanted my next car to ride higher. I looked at this size SUV across the different brands and since my other leased car was about up, I took the NX200T. I have a love/hate relationship with this car since, for everything that bothers me, there is something else that I like. First and foremost the car is noisy. Not sure what car the reviewers are driving but this car is loud on the road...get on the highway and it's turn up the volume to cover road and wind noise. I came from a Genesis and that is a quiet car. Second, is the amazing amount of hard plastic in this car. Everything from the elbow down is hard plastic - there is even areas on the dash that surround the speedometer. Unacceptable in a car with this price point. How about some rubber paint at least? The switches for the windows are cheap, the carpet is the same as in my mother's 2017 RAV4 and that is not carpet! The seats are great. Heating and cooling on the seats work great. The base stereo actually sounds really good. Headlights are great. Put it in sport mode and it really has a little kick to it. Disappointed there has been no follow up from Lexus on how I like the car. That's pretty poor!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
2 out of 5 stars
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3 out of 5 stars

Nice car but is a bit of a disappointment.

PPM, Concord, CA, 05/10/2017
updated 11/13/2020
Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A)
38 of 52 people found this review helpful

**UPDATE 11/12/2018** Edmunds just sent an email asking for an update so figured I’d go ahead and do so. My initial review below was given after having the car for one month, and we’ve now had it for 19 months. Unfortunately I can’t say that anything has improved, as those drawbacks I noted in the first review still persist. In fact, I would even downgrade the vehicle for technology, specifically the voice recognition/Nav. Besides constant problems with voice recognition either misunderstanding what you say or not understanding all, the entire Nav system is ABYSMAL. I’ll just say “GOOD LUCK” if you want to find a POI that is NOT in your immediate area of travel...if the POI is say 100 miles away and you don’t know the address, you will NOT be able to find it using the Nav POI search function. This happened to us multiple times, and each time we’d have to use the “call” button to call Lexus Destination Assist, and those reps and others at Lexus have stated this is BY DESIGN by Lexus, that they’d prefer you call them and THEY will search for your desired POI, and then THEY will send that destination to the car’s Nav. Of course they say this is for “safety”, that they’ll do the work as you drive. How preposterous...first, a good, functional, voice recognition would render this moot, since there’s not much easier/safer than just telling the system where you want to go. But Lexus wants us to move backwards and instead have to call them in order to enter an address...and oh, did I mention that after the free first 12 months, Lexus wants to charge an arm and a leg to continue the service? What a shame that the way they’ve absolutely botched the technology has made us rule out any future Lexus/Toyota purchases. My wife really liked the new Camry design so a few weeks ago we went to check them out, but once we saw the same flaws with remote start, Nav, etc. still existed, we totally dismissed any thoughts of buying one. xxxxxxxxxxxxxx We've had it just over a month...we didn't get the F-Sport because that trim does not have ventilated seats which my wife wanted as it is a nice feature. It's her car that she uses primarily for a fairly short commute (10-miles one-way) and running kids around for sports, etc. She loves it while it's me who isn't a big fan. I will say I like the looks, it has high-quality interior, and no complaints performance-wise. But there are a number of shortcomings that I did not expect in a Lexus, without going into full detail, these shortcomings are: MPG (mixed touted at 25, we're only getting 20.5 with very gentle driving exclusively in Eco mode)...Only a single analog clock (no digital in a Lexus???)...Radio presets (for Sirius/XM, only saves station number, no text as nearly every other mfr does)...Limited door/cockpit area storage (have MUCH more in a much smaller C-Max)..but the worst/most idiotic features are REMOTE START (everyone at dealership claimed not possible with keyfob, 100% FASLE, there is a way to do it, but regardless if using keyfob or ENFORM smartphone app, engine shuts OFF when you unlock w/ keyfob or open the door...STUPID...every other remote start "knows" if the keyfob is there then it's okay, car not being stolen and OKAY TO KEEP RUNNING)...And the TRACK PAD, more useless/frustrating/distracting than the early days of BMW iDrive...technology is supposed to make vehicles SAFER, not distract you with a stupid, overly-sensitive "mouse" design that constantly has you clicking on something you didn't want, only to then have to click your way back, WHILE YOU ARE DRIVING.

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Defective bushings after 40k miles

DRDU , North Las Vegas, NV, 10/26/2022
updated 04/29/2024
Lexus NX 200t 4dr SUV (2.0L 4cyl Turbo 6A)
6 of 9 people found this review helpful

After being told by Lexus that bushings will wear out but at 40k miles ?? I've owned an older RX model but never had a problem like this. $2300 to replace a knuckle bushings ?? Corporate Lexus gave me the shaft. Cheap rubber materials being used on these cars. Spoke with other Lexus owners and they have had the same bushing problems. Done buying new Lexus cars !

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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