Used 2015 Lexus LS 600h L Consumer Reviews
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Dream car Disaster Lexus LS600 HL
I have been a loyal Lexus Customer for 22 years. I ordered my dream, 2008 Lexus LS 600 HL- 6/2008. It was shipped from Japan. I specifically requested the Executive Pkg. To my dismay after a 2.5 week wait, Genevieve Riehl of Bergstrom Lexus ordered me the wrong car. I was incensed. But never forgot about the car I wanted. So on 10/25/13 I bought the car from West Palm Beach FL. I had some problems with the salesman, but nothing close to what transpired after a road trip 3 weeks ago. I put less than 10K per year miles on my car. But decided to drive it to WI. It broke down on the Hwy 419 miles out. I waited 3 hrs for Lexus roadside assistance. They never showed. A cop boosted this FlagPole
Leather dashboard came apart
I stand by my comments below. Lexus customer service is the worst I have ever dealt with. Starting at the top all the way down to the dealer level. Update for 6/2024, my dashborad is bubbling and ripping apart. The management team at Lexus was not supportive with my defective dashboard. I took the car into a local Lexus dealer and the estimate is - for the dashboard the cost is $16,000.00 and installation is another $2,500.00. I emailed the CEO Scott Thompson (no reply) and others and only one Dejuan Ross replied (well not him his secretary) and basically she was not truthful and refused to discuss the defective dashboard. She did not know what model LS 600hL she was discussing. The car is nice the management team is lacking - in all areas.
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- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value