Used 2018 Land Rover Range Rover Consumer Reviews
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We have a limited number of reviews for the 2018 Range Rover, so we've included reviews for other years of the Range Rover since its last redesign.
Worse company I have ever dealt with
Nicholas Hill, 03/02/2020
2017 Land Rover Range Rover Supercharged LWB 4dr SUV 4WD (5.0L 8cyl S/C 8A)
49 of 52 people found this review helpful
I purchased 2017 Range Rover HSE Long wheel base brand new brand new in September 2017. Starting in Jan 2018, I noted some odd thuds and clunks from the undercarriage and made mention of it to my local dealership in Richmond. I had my car in total over 5-6 times with multiple attempts to correct and isolate this problem. The noise became more frequent and worse as time went on and although attempts were made and documentation stating noise was present....there was no resolution. I was continually disregarded in a manner that was not of a 121k purchased vehicle. I did purchase the extended warranty on this car initially. Around 49k miles, my car went back to Richmond for a 2 week period of time in which no resolution was made. They opened up a case at JLR (what I was told), and although the noise was present, they said JLR said that this noise was an acceptable thing. From September 2018 the repairs were from bushings replaced and tightened, nuts tightened, "transfer case judder" with a double flush and fluid additive technique, and sway bar mechanism system flush." ALL which did nothing for the issue. They documented that the noise was there and basically said "we dont know what else to do." I have this documented from Land Rover Richmond. Who does this....right? So I called corporate myself. You will never get past the customer service representative. Now coming from someone who is a surgeon, when you have this sort of post operative difficulty and issues, your patients speaking to your front desk is an unacceptable thing to let happen. Although my CSR was pleasant, nothing was ever done. She recommended taking my car to another dealership. Not easy for someone who works over 100 hours a week and LR would not come and pick it up. I had to drive it 4 hours to Charleston WV where the new diagnosis was .......wait for it..........Bad front and rear sway bar arms that needed replaced, there was fluid coming from the rear sway bar arm, and the kicker is "my drive shaft." Said the knuckle on the end of it was broken and slipping and this was what was causing the noise. They said verbatim, that we have seen this on other Long wheel base cars." All of this finally got replaced over the 2.5 weeks that they had my car. They said they drove it after repair for 20 minutes and did not hear anything. My father returned the car to me and the car is exactly the same. I cannot get Land Rover Charleston WV to call me back and discuss. They also did not follow up with me regarding the replaced parts. One may ask too, "How come a broken drive shaft was not picked up by a dealership, how could a drive shaft of this size get broken anyway?" I put 52k miles on the car, 100% road miles, over the last 2.5 years. The same thud at low speed 10-17mph, usually in parking lots, stop and go traffic, driving through neighborhoods." Sometimes it is a single thump and sometimes it feels like it is stuck trying to get out of whatever transmissitory thing that it is stuck in. It is a very loud noise, heard by all who have ridden with me. It is a very frustrating issue. I was just contacted by the CSR who just informed me that unfortunately, since it is out of warranty, they could not buy back my car." She stated because it is out of warranty. I asked her nicely, "dont I have the extended warranty?" She said "yes, but purchase backs dont work with extended warranty." Long story short, I could win a law case with Lemon law, but I am completely exhausted with this company. I will never purchase another Land Rover/Range Rover. Therefore, I cannot recommend these cars to anyone, regardless of their status, comfort, build out." Not everything is about "buying the most expensive and best." Customer service goes a lot longer then any engine could. Also, in case you dont know, V8 range rovers come with something called Dynamic Response, where these sway bar arms are working constantly to keep your car level. Great concept, but if you research on your own through threads, you will find that they have been a problem since 2005.
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Best vehicle I've ever had
Michelle Kellams, 02/05/2016
updated 02/13/2017
2015 Land Rover Range Rover 4dr SUV 4WD (3.0L 6cyl S/C 8A)
23 of 24 people found this review helpful
Currently also have a Mercedes S550, have also had in the past 10 years 2 other S550s, Mercedes ML, Cadillac Escalade, Porsche Cayenne, Porsche Boxster and recently bought this to replace my 2012 RR Sport. Loved the sport but this by far is the best SUV on the market. I never had one issue with my sport and I've not had any issues with this full size either. Gorgeous interior/exterior great ride and height on the road. Only slight negative I can think of is the infotainment is slightly slow when turning down volume/pushing a button. Like a second or two. Overall its pricey but definitely boss. **update one year later- still love it, still have had 0 problems. The only time it's been back to dealer is for the 15k mile scheduled maintenance/oil change Update two years later-still no problems whatsoever.
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2018 Land Rover Range Rover for sale near you
3 of 45 listings
- Supercharged 4dr SUVMSRP: $35,998148 mi away
- HSE 4dr SUVMSRP: $32,899106 mi away
- HSE 4dr SUVMSRP: $28,777105 mi away
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DANGEROUS! Sudden, complete shut down on highway!
Concerned mother, 11/09/2019
2018 Land Rover Range Rover Supercharged 4dr SUV 4WD (5.0L 8cyl S/C 8A)
21 of 22 people found this review helpful
I was driving on a highway with my child when my 2018 Range Rover Supercharged lost power. It completely shut down- no acceleration, no steering, brakes. Not even a blinker to signal to any of the other cars on the highway that my car was broken down. It was the first time I had driven the car since bringing it in to the dealership for multiple faults. Before this near death experience, my husband and I experienced issues with the screen, the driver side door not closing, no ability to clear windshield when it is fogged up, issues with parking camera in addition to all the fault messages like suspension fault. I put less than 1500 miles on the car. It was certified pre-owned. Hopefully, Land Rover will do the right thing and get me out of this vehicle. This is my second Range Rover purchase.
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Broken Range
Vincent, 12/31/2018
2018 Land Rover Range Rover HSE 4dr SUV 4WD (3.0L 6cyl S/C 8A)
21 of 22 people found this review helpful
I bought a brand new 2018 HSE full size Range Rover , it has been in the dealer 3 times and was in for over 2 months ,it has computer problems and they have no idea how to fix it . It was there for 2 months i picked it up last week when they claimed it was fixed i had it for 3 days and it broke again. All the Faults come on the dash and it goes into limp Mode. If you stop and turn the car on and off a few times it will reset and drive normal . This is my second Range Rover
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Worst Electrical Ever
Mark, 09/24/2015
updated 04/08/2016
2015 Land Rover Range Rover HSE 4dr SUV 4WD (3.0L 6cyl S/C 8A)
37 of 41 people found this review helpful
Complete nav/computer reboots all the time. Buttons connected to computer SLOW. Takes 2-3 seconds every time you press a button to respond. Navigation takes up to 3 minutes to initialize after starting vehicle. Worst computer integration EVER! Doors have unlocked and opened while driving! Wow! Update: Vehicle has been in service for about 50 days over the past 6 months for a multitude of problems. The nav screen continues to reboot about every 2 hours of drive time. They have no idea whats going on. Have been told by service that this is a common problem. The computer integration with all of the functions just blows! To turn on the seat heat and massage, you have to go into the navigation screen! I do not like my passengers touching my navigation screen. Same with their climate control. You can't just put all the functions into the nav screen. Way too many steps to do much of anything. I find myself thinking that I would like to do something, but it is just too much of a pain in the butt to do so. The screens look like they were designed by a 12 year old. A real pet peeve is that I like to see the navigation FULL SCREEN. So, I press the screen to put it that way (getting rid of the road exit information). Then every time I go to a different screen , or the navigation gives a direction, it goes back to showing the road exit information. Petty? Yes. But just shows the lack of detail that went into this vehicle. On the satellite radio, they put so much worthless info on it, that you don't see the name of the song, just the artist, and the channel number. Really? It's a large screen, plenty of room if they did it correctly. I know that's minor, but, every little detail was ignored in this vehicle. When you pay this much for a vehicle, it should be easy to use, fun, and informative. Not at all. My Hyundai Genesis has a navigation/computer integration that totally blows this away. At less then half the price. I prefer to drive the Hyundai! That's pretty bad. After putting 18,000 miles on this vehicle, I have found this to be the most uncomfortable vehicle I've ever owned. The seats are HORRID. Like sitting in the cheapest airline seat. This is a common comment from many passengers I've had. It hurts to drive this vehicle for more than 2 hours at a time. Your butt is just killing you. There is NO padding in the front or rear seats because they cheapened it up so much to save weight. My 2012 Range Rover SC was way, way, way better and nicer. Also, the dashboard, which in my 2012, people used to comment on how nice the leather was, has been replaced with PLASTIC! The interior looks and feels cheap when you really get looking at the details. There are WAY better vehicles for $120,000. I really feel ripped off. On the plus side, the acceleration, is outstanding, though and the ride is very nice. Update 4/7/16. Land Rover has agreed to repurchase this vehicle under the California Lemon Law. Good Riddance! Many people have exactly the same issues with this vehicle...
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