Used 2019 Kia Sorento SUV Consumer Reviews
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Nice car but engine/transmission issues
famattjr, 07/26/2019
updated 01/29/2020
2019 Kia Sorento EX 4dr SUV AWD (3.3L 6cyl 8A)
103 of 104 people found this review helpful
Great car and ride but around 3500 miles developed what many reviews and discussion forum posts have noted-a "missing" or jerking feeling on acceleration as well as running, hard to tell if it is the engine or the transmission. Two visits to dealer, they say they don't notice it, I've been driving long enough to know when an engine is running rough. Some say it is a software issue, it seems Kia itself does not know how to solve it. To some it might not be noticeable or annoying. Update: 8,000 miles. Still love the car. It still jerks on acceleration but you learn to live with it. That's just the way it is. Brakes are VERY touchy, even other drivers notice it, especially at low speeds, you have to be very careful on the brake pedal. The radio controls are maddening. Scrolling through the touch screen it's easy to "select" a station instead of scrolling past it.
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Still a great vehicle
CaryTechie, 04/01/2019
updated 04/05/2024
2019 Kia Sorento SX Limited 4dr SUV (3.3L 6cyl 8A)
53 of 56 people found this review helpful
Kia might not be the top of mind brand just yet, but do not overlook the Sorento. It's a 'just right' size, gets very competitive fuel economy. The SX-L is very luxurious inside with the nappa leather and attractive trim. The 'electronics' are easy to learn and actually seem way more intuitive than that of the 'other brands'. Very quiet and comfortable ride (the top of line Michelin tires on the SX-L help this a lot). I've had this for 15,000 miles now (first review was at 10k), including all day 12 hour trips, and comfort is excellent....matching my other near luxury Avalon. The 10yr. warranty seals the deal for me....I keep cars a long time. Just one caution....the 3rd row is a joke in just about ALL SUV's in this size range. For occasional use for childen only. I'm old now, so the 3rd row will be folded permanently in my Sorento. Most liked features: the adaptive cruise control, the stereo, and the LED headlights which are very bright and 'aim' around turns. Nav system is just so-so, and considering that they want $150 for a map update, this should be excellent...but it is NOT. POI finds are unreliable, and routing on local streets sometimes puzzling. Bluetooth phone system works great. An update from my first review....sometimes the transmission is a little slower to downshift than I'd like. Apparently this is a common complaint when you have so many gears (8 on this model). Second update....coming up to 2 years and 20,000 miles....still love the vehicle. Nothing has gone wrong...ie NO repairs needed. No regrets on the choice. Regarding the smart cruise control...Love it, can't imagine ever buying a car without it now. Makes driving so much easier AND Safer at the same time. 3rd Update....still loving it. Have not driven much due to covid restrictions keeping us home. One item of discontent was the NAV system. Guess what..Kia just revamped it...now offering FREE updates to map and the software....just do a 30 gig download to an SD card, mine took 6 hours on my slow internet. Then UPDATE in the car...that took about 30 minutes...and now I am MUCH happier with the nav system operation, and of course I have 3 years newer maps too. Nice job Kia. Update March 2021...coming close to 3 years of ownership. Covid caused very little driving in the past year, so I'm only up to 22,500 miles. Did have one failure...the left 'dynamic bending light' feature failed. Left light got stuck aimed far left of center. Despite initial hesitation from the dealer, they did replace at no cost to me. Good thing....you'll discover that parts cost a LOT. The entire headlight assembly, being LED and containing several 'aiming' servos....costs $1100!!! Plus labor. SO...technology is great, as long as it is working. Otherwise, it's still a great vehicle. This 2019 seems to be the 'sweet spot'....since they deleted some high end features on the 2020. Older models did not have all the safety technology that this one does. If you find a good used one...buy it. Has all the modern technology. Update 2021 October: now have 27,000 miles, and all is good...actually Better than ever. I had been complaining to the dealer about the transmission...slow downshifts, delays in response. Well...they now have a 'transmission logic update'...kind of a recall. They update the computer system, for free, during my last oil change, and Wow..it's like a different vehicle...all for the better. Snappy downshifts and it GOES. Now feels like the peppy V6 that is was supposed to be. I also sense it goes into a higher gear sooner, so I think the fuel economy has improved a bit too. So if yours is slow in shifting...ask about the recall....it think the number is SA387 (just going by memory). Overall...a very fine vehicle. Update April 2022.....still loving this vehicle. The previously mentioned Transmission code update made this a whole new and Better vehicle. With the improved shift points, I think I'm getting at least one, maybe 2 MPG better now. On casual country drives, the computer regularly reports 27 mpg for the outing (60 miles or so of sightseeing in the country). I think that's pretty good for this now powerful V6. If you want a Sorento...the 2019 model year is the one to look for. Update; Oct. 2022 still running great. Granted I only have 34,000 miles on it, due to reduced travel during covid, but it has been flawless....ie. nothing has broken. If you come across a used 2019...give it serious consideration. Our's is loaded with all the new electronic safety features, and thus it is current in features with the 2022's. A great vehicle for it's class. > Update Apr 2023. coming up on 5 years since purchase, but due to covid and now retirement, not that many miles....just 39,000. Vehicle has been flawless. NO repairs. I continue to love this vehicle. Gets decent milage too. Very comfortable even on 12 hour long haul days. HIGHLY recommend this model year and trim level...it has everything that has become common in the way of electronic safety assists...Kia was ahead of the times in that regard. Update Apr 2024. I am retired so not driving as much as most people, so just have 48,000 miles on it. It's a delight to drive, regularly gets >26mpg on highway driving. Everything works...except occasionally the 'dynamic bending lights' icon lights up indicating a system test failure. The lights work just fine, they just don't follow the 'aim' when steering around a turn. This happens maybe 60% of the time. Can't explain it, doesn't really matter so not doing anything about it...I don't need the 'bending' / aiming left/right feature since I don't drive much at night. Overall...a great vehicle. WOULD definitely buy again.
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Our Kia Sorento saved our lives
Adam Lupper, 06/13/2019
2019 Kia Sorento LX 4dr SUV (2.4L 4cyl 6A)
76 of 81 people found this review helpful
My mom recently bought a 2019 Kia Sorento LX and immediately fell in love. Sadly, the Sorento came to a very sudden, sad death, when a truck pulled out in front of us causing us to t bone it. Totaling both vehicles. I’m giving this Sorento 5 stars on safety because if it wasn’t for its AMAZING safety features we possibly wouldn’t have been alive today. Thank you Kia.
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2019 Kia Sorento much better than in the past
Mrs. Eileen Dover, 08/27/2018
2019 Kia Sorento SX Limited 4dr SUV AWD (3.3L 6cyl 8A)
123 of 135 people found this review helpful
We buy a new car every 10 years & wanted all the new safety features which this has. The computer screens were very user friendly unlike the Honda and Toyota, which made a difference. The Nappa leather seats are softer than the standard leather. The driver's seat also has a seat extender if needed (may not be in all trims?) The pick up is fine and all the safety features are easy to set, understand and get accustomed to. The size is nice, it's smaller than the Highlander & Pilot (so it is easier to park) and bigger than the CRV & Rav 4. No CD player on the SXL trim so I ripped 75 of mine onto a 8 GB flash drive and use it all the time. The 10 year warranty gives piece of mind. Until the self driving cars come out, this will be one of our main modes of transportation.
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Love our Sorento
RJ Blues, 09/16/2018
2019 Kia Sorento L 4dr SUV (2.4L 4cyl 6A)
82 of 90 people found this review helpful
Not too big; not too small. Quiet, luxurious and safe, with Apple Car Play standard. A seven passenger SUV that gets 30mpg and a 10 year warranty.
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2019 lemon
Nicole, 02/15/2019
2019 Kia Sorento EX 4dr SUV AWD (3.3L 6cyl 8A)
130 of 145 people found this review helpful
Buyer beware! My husband and I both leased new Kia's in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th.. In the meantime I am paying a car payment on a car I don't have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy Chacon (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to "look into some type of good will". Really not interested in "good will" at this point. My family learned a valuable lesson about Kia and how much they value their customers.
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Ever since 2016 Kia is the car to buy now!
Crazy Kali from Carolina, 01/24/2020
updated 10/24/2022
2019 Kia Sorento LX 4dr SUV AWD (3.3L 6cyl 8A)
12 of 12 people found this review helpful
Yes Honda Toyota owners Kia has got your daddy now. Many moons ago before 2016 Kia was a little bit less reliable than Honda or Toyota. However Kia and Hyundai got together and made safety and reliability their core issues. Now we have a option between Toyota Honda and now Kia! While resale value for some reason still remains a problem. Overall for my dollar I would rather have more safety options and better equipment for less money then buying a Honda or Toyota. Kia can be had for the price of a used car brand new. So it's a no-brainer to go with Kia and also you get a awesome warranty far better than Honda and Toyota. The Kia Sorento has room and a very good engine in the V6 I highly recommend it in the LX 2019 version. Also I have noticed some people getting rather high mileage estimates like 200,000 out of the 2.4 liter low in model Kia Sorento 2019 so it's a no-brainer to go with Kia and also you get a awesome warranty far better than Honda and Toyota. the Kia Sorento has room and a very good engine in the V6 I highly recommend it in the LX 2019 version. Top Kia top sellers right now are the Forte, the Sorento, and of course the all new Stinger , Telluride and don't forget the little Kia Niro. I think the days of Kia bashing are over go test drive and you will see. If you do homework it's now a good car company. Things change. UPDATE: I did a lot of research before buying this car. I had had a Sonata with the V6 engine and really fell in love with the performance and gas mileage it got. I did not like the Toyota RAV or any of the other four cylinder SUVs being offered. I have so much room in the back I can take my whole house on vacation. I also have room if I needed to haul eight people. I get 30 miles per gallon City and 35 to 38 on trips. I can get up to 125 mph in about 15 seconds. Love the handling of this vehicle. I bought it used with only 19,000 miles I now have 40,000 trouble-free miles. I highly recommend the V6 in the Sorrento. I think like quit making it in 2020 because of the Telluride
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Worst Car I have Owned
Frank Kivler, 06/24/2019
2019 Kia Sorento SX Limited 4dr SUV (3.3L 6cyl 8A)
70 of 78 people found this review helpful
I bought this car and loved it!! After 1000 miles, it started being jerky when starting out and slowing down. Brought it back to the dealer 5 times. The dealer had a "transmission expert" flown in from KIA. After 6 weeks I was emailed a poorly put together emailed from Kia corporate. It said that all 2019 Kia Sorentos with the new 8 speed tranny all exhibit this jerky operation and they would not fix it, buy it back or trade it for a different model. After consulting with a lawyer, I found that I would just trade it in for a different make car. Cost me a bunch of money. I hear there is a lawsuit being put together for this. I have never been so poorly treated by a car manufacturer. Never again!!
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A Vast Improvement Over Other Cars
Mike McIntyre, 05/30/2019
2019 Kia Sorento LX 4dr SUV (3.3L 6cyl 8A)
33 of 36 people found this review helpful
This car is great for a lot of reasons, but I got it for a way to escape the cost of an RV, and still be able to sleep two people confortably. Of note is the quiet, smooth ride and descent mileage despite the V6 we bought. Great mileage at 24 mph for a heavy car with a 6 cylinder engine. We have driven 13,000 miles without a single complaint.
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Try the rest then buy the best
Rob McCarty, 08/20/2019
2019 Kia Sorento EX 4dr SUV AWD (3.3L 6cyl 8A)
11 of 11 people found this review helpful
great way to travel quite, smooth, and above all safe. Seats are very comfortable, V6 and 8 speed so smooth you never feel a shift. The harmon kardon surround sound stereo is better than most home systems. Third seat is tight but works in a pinch. Love the Hugh sunroof keeps it light inside. The smart cruse is great and the lane assists keeps you on tract if you look away from the road for a second. Lots of load space with the second and third row sets closed. Did comparison drives with other suvs in same category. Most have I4s some turbocharged but the V6 is by far the smoothest quietest engine of the group. don't take my word do you own test run and compare as i did I am sure you will agree with me after you compre.
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