Used 2023 Jeep Grand Cherokee 4xe Consumer Reviews
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Jeep produces a true luxury SUV
RDWhitaker, 08/22/2023
updated 10/26/2023
2023 Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
25 of 26 people found this review helpful
I recently leased a 2023 Jeep Grand Cherokee Summit Reserve 4xe. I chose it for six reasons: 1. It has a comfortable interior that is also aesthetically stunning and very functional. 2. It boasts a wide range of advanced safety and driver assistance features. 3. The McIntosh sound system is hands down the best I have ever heard in a car. 4. It gets 25 miles of all-electric range — which means that I do almost all of my daily driving on electric power. I’m buying a tank of gas about once every six or seven weeks. 5. I prefer SUVs because of the higher seating position for visibility, the flexibility for luggage and cargo, and four wheel drive for winters (it can snow heavily where I live). 6. Because of a loophole in the revised federal law covering eVehicle incentives, a lease of a Jeep PHEV still qualifies for a full $7500 capital cost reduction incentive. Positives: 1. The infotainment system is easy to use and allows a remarkable degree of customization. Apple CarPlay works great, wirelessly, and the 10.1 inch screen is fully utilized and well-positioned. 2. The climate controls include physical buttons (including for seat heaters and the heated steering wheel). 3. The driver assistance functions all work well and can be customized. 4. The front seats are fabulously adjustable and the seat massage is highly configurable — and the front passenger seat gets all the same goodies as the driver’s seat. 5. The air suspension provides a smooth ride, but not floaty — even with 21 inch wheels. And the cabin is very quiet, even at highway speeds. 6. Virtually all the electronic controls and features work as described and are easy to figure out. 7. The interior screams refinement (which I realize is a contradiction in terms) and the ambient lighting is gorgeous, and adjustable. 8. The car accelerates like a demon, for an SUV. It is literally faster than the old Jeep Grand Cherokee with the Hemi. 9. There are a number of nice features that don’t get mentioned much in the literature, like automatic high beams, easy access features for the driver, two ports for usb drives holding music (nice for his-and-hers playlists) with both USB-A and USB-C ports, a 120 volt outlet in the rear seat, four zone climate control, remote start with automatic climate setting memory and window defrost and wiper de-icing (great for returning to the car in a commuter lot in the middle of Winter), and washers for the front and rear cameras. Nits: 1. Shiny black plastic on the center stack. Lots of it. A really, really stupid design choice that looks nice in the showroom but immediately collects scratches and fingerprints when in use. 2. The only way to get the heads-up display is with a rare extra package that includes night vision, which is mostly an expensive toy unless you live in a rural area with lots of deer (where I’m told it is helpful). The heads up display should have been standard on this trim. 3. There is no wireless phone charger — one should be standard. 4. Also, a cargo security cover should have been standard. However, a good after-market version is available for a very reasonable price. 5. The Jeep handles like what it is — a big, heavy SUV — the European SUVs of the same size, like the BMW X5, handle noticeably better. Bigger issues: 1. The transmission is not well matched with the engine (which is especially disappointing because the same eight speed transmission worked seamlessly with the Hemi). It jerks and pulls at low speed — accelerating from a standing start at a stoplight can be an annoying experience. The four cylinder turbo also whines while accelerating. 2. At the end of the day, you are still interacting with a Chrysler dealer for maintenance and repairs. Anyone who has experienced a Mercedes or BMW dealership will understand what I mean. Bottom line — This Jeep, at this trim level, is soooo close to being a top-tier production luxury vehicle — it already rivals Mercedes, BMW and Audi SUVs in many respects. If Chrylser could address the nits, and the transmission, it would be a class-leading luxury car. As it is, and given that all cars have shortcomings, it is a great luxury SUV and competitive at its price. This last point is a sore spot for me — I have seen multiple professional reviews saying “It’s so expensive for a Jeep” — that’s definitely “badge snobbery.” This Jeep, in Summit Reserve trim, is as well-designed, well-featured, and as reliable (better than Mercedes and Audi, actually, if you look at the statistics) as the anointed “luxury brands.” Update: Now that I have owned the Jeep 4xe for several months, I thought I’d provide an update on my experience, both positive and negative: 1. The car has over all been a joy to own and drive. It is comfortable and quiet. 2. The new Jeep mobile app is a vast improvement over the old UConnect app. 3. Carplay stop working once, and I had to reset the system to get it to re-initialize, which erased all my preferences. I have not had a problem since, and Jeep at least made it easy to perform the reset. 4. One evening recently, a family member was driving the car and ran out of gas (long story). It happened near our home, so I went to assist, and learned three things: • The 4xe does not behave like other cars when it runs out of gas, if it has already depleted its electric-only range. The dashboard lights up like a pinball machine, with warnings that multiple systems have failed — which is not true. This because when the engine doesn’t run, the car detects all sorts of resulting electrical faults when you press the Start button. • The estimated “range to empty” is not even close to accurate when the tank is near empty. The car was reporting it still had 35 miles of gasoline range when it stalled. • The Jeep “Assist” button and the alleged road service is worse than worthless. It is borderline criminal. When you press the “Assist” button, you don’t get connected - you get an infotainment screen asking you what service to connect you to — there are several choices, no clue as to which is the right one, and the whole process only works if the ignition switch is in the “accessory” or “run” status. Then, when you finally figure it out, you get connected to an automated system that asks if you want to buy a subscription to the service you are already subscribed to. Eventually, through perseverance, you get to a live person — who is very clearly sitting somewhere in India and barely speaks English. You are told that “Dispatch” is “seeking to find a provider in your area” and you will be notified when they do. When you hear nothing for 45 minutes and call back, they tell you “Dispatch” is still looking to find a provider – to be clear, not that someone is on the way but it will be a while (which I could understand), but that they are still looking to find somebody at all. Bear in mind this all happened in a Western suburb of Chicago at 9 PM, amid a concentrated population of several million people. There were at least ten 24-hour towing and road service companies within 10 miles of the car’s location (I checked later). When the local police stopped to check on us and offered to help (thank you, Officer Beth), they had roadside assistance there in ten minutes. Whoever at Stellantis signed off on this miserable excuse for a roadside service should be summarily fired for incompetence. I have deducted one star from my prior review because of the miserable "Assist" service.
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Wishing for my old Limited X..
LG, 12/11/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
8 of 8 people found this review helpful
Turned in my 2020 Limited X when the lease was up, and decided to go with 2023 4XE simply because the EV tax incentive brought my monthly payments down significantly versus staying with a traditional Limited model. (note: the dealer took the incentive amount off of the sticker price but I understand that is not the case with all dealerships!) Not one month into leasing, my engine light comes on and my roof begins to leak inside the car after a rain storm. Brought it back to the dealership - after 10 days they said they couldn't find the problem with the roof and said my coolant was low which is what caused the light to go on. Shortly after picking my car up from repair I experienced a random down-shift one day while driving to work, which was extremely dangerous given I was on an expressway. The only way I could get back to driving was to turn it off and restart it! Last night we had another heavy rainstorm in the Northeast. Surprise.. it was also raining in my car again. Called the dealership and will now need to bring it back to be looked at again. Unbelievable. My 2020 Limited X was so reliable, well-made, and I never had one single issue with it in the 42 months I leased it. I can't believe Jeep has a $60K+ tag on this particular vehicle because it's quality so far doesn't match up with that number. My sister drives a 2022 base model Compass and has had nothing but an amazing owner experience this far. Pros and Cons to Jeep Grand Cherokee xe (based on under two months in my possession) Pros : Sleek interior Nicely upgraded technology Beautiful exterior Comfortable cabin Quiet driving experience in electric mode Cons: Loud 4 cyl engine, esp when battery charge runs out Sluggish Experience of leaking roof, engine light, and near stall Key fob not always reliable Longer front hood with no front park sense feature If I could go back to two months ago, I would have chosen a different vehicle. If you are thinking about getting this car, I would urge you to reconsider and do more research on it and the broader EV/hybrid market.
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2023 Jeep Grand Cherokee 4xe for sale near you
3 of 77 listings
- Base Plug-In Hybrid 4dr SUVMSRP: $37,91017 mi away
- Overland Plug-In Hybrid 4dr SUVMSRP: $50,07517 mi away
- Trailhawk Plug-In Hybrid 4dr SUVMSRP: $34,740In-stock online
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Great in some ways; cheap in others
Richard Nelson, 05/06/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
29 of 34 people found this review helpful
The 4xe is our third new Grand Cherokee in four years. We had a 2019, 2021 and the new 2022. We put 38,000 miles on the 2019; 73,000 miles on the 2021, and so far, 14,000 miles on the 4xe. Everything considered, we'd take the older models. First, the positive. Overall it's a lovely vehicle - - - comfortable, roomy and silver smooth going down the highway. The exterior finish is impeccable and the sheet metal fits flawlessly. All electric is quiet, smooth and responsive. And then there's the negative. (1) Engine noise. The worst is the engine noise in the standard 4 cylinder. At times it sounds like a mad bumblebee and at others it's as silent as the desert at midnight. IMO there's no excuse for Jeep to install an engine in a $70K vehicle which sounds like it's ready to explode at any moment. This is pure, plain unacceptable. (2) Center console finish. Next is the black plastic coating on the center console, etc. Cheap, cheap, cheap! For fear of scratching the finish, as soon as we brought the car home we covered the finish with blue 3M masking tape. In our previous models, the center console area had a metallic like finish which was much superior. Why change a good thing? (3) Instrument cluster. The instrument cluster has 20+ bits of information, ranging from the vehicle speed to the mileage range in both gas and electric to the average mpg to the total range to the percent of electric charge available. In short, it's information overload. (4) Lack of tachometer. Where's the tachometer when driving in engine only mode? (5) Engine idle. While in Florida, we met some folks at an Elks Lodge. The outside temperature was 90 deg. Our dog was with us. We left the vehicle running in "engine only" mode with the air conditioning set at 68 degrees. A few minutes later, THE ENGINE STOPPED RUNNING!!!!!!!! People were alarmed and advised us that the dog was in the car and seemed distressed. I immediately went outside and started the car again, only to have it stop again a few minutes later. In 50 years of driving, I have never had this happen previously. JEEP, WHAT IS WRONG WITH YOU??????? I have a call into Jeep, but a week later they have yet to get back to me. (6) Shifting from park. I have remarked to my wife that this Jeep would not make a good getaway car. Sometimes it doesn't want to shift from Park to Drive or to Reverse in anything resembling a timely manner. There are other issues, but I don't want this review to become too long. The one thing I would add, however, is that Jeep needs to decide who their customers are and why people want to buy the Grand Cherokee. The thing has become too "refined." It's a JEEP!!! If I wanted a BMW or Land Rover, I'd buy one. And all the talk about what a wonderful off-road vehicle it is - - - who cares? How many people spend $70K and then go off-roading over a mountain pass trail, across rivers, over boulders and careening through the snow? We will be looking for a new SUV in the next year. Will it be another 4xe or any other Jeep? At this point, we just don't know.
A lemon can’t make lemonade with
Kimmytoo Scarsdale New York, 01/17/2024
2023 Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
26 of 31 people found this review helpful
I initially fell in love with this car. The thoughtful luxury interior Is absolutely beautiful. We bought the summit reserve for our large family of five. Our children are teenagers and play lacrosse and travel teams so we needed comfort style and fuel economy. We are moving from a 2002 Hummer H2 gas guzzling rust bucket and family 2012 Honda pilot touring that after 100k needs a new engine to a Honda Accord for my husband’s commute to work. After much research, deliberation and test driving ionic Hyundai, Mustang Mach e GT, Mazda CX-90 and the Grand Cherokee 4xe I decided on the Summit Reserve. Being a plug in electric meant that all my daily needs around town and schools would be met in the electric mode which allowed me to fill the gas tank just once a month if not going on a road trip I loved the fuel economy, and the luxury interior. The two-tone blacktop with blue body was absolutely stunning. Unfortunately early on and driving it it started to reveal that. The technology is not up to par. It started with different glitches in the electrical system error codes, beeps flashings, which sometimes cleared up or sometimes lasted for days the worst of it Was the three instances when while driving the engine turned off! This was incredibly dangerous as I was traveling with the children on a busy highway. The last two times this happened I happened to be alone, it died in the middle of the street and it required a tow back to the dealership where they gave me a loaner. I am beginning the process process with customer care regarding lemon law in New York State. It is an extremely dangerous car the entire program should be recalled.
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Nice attempt, but not quite there.
JeepDriver, 02/04/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
14 of 17 people found this review helpful
I leased this new about two months ago. As the dealer continued to assure me the MPGe was accurate and I would get 56 mpg for 100 miles of driving, I knew that wouldn’t be the case unless under the perfect conditions. Nonetheless, I was hoping for in the 30s regularly. This hasn’t necessarily been the case. The hybrid setting heavily favors the electric motor than the gas, so unless you plan on driving 30 miles or less regularly, you will drain the battery and run on the gas motor, getting 21 mpg for the remainder of the trip. The car has a lot of technology and is extremely comfortable. When driving full electric, it is quiet and smooth, but when using the gas, especially in colder conditions, the car tends to whine and lack acceleration. So much to the point that I am considering a trip to the Jeep dealer because it doesn’t seem right, despite only 1200 miles on the car. Regarding the 4x4, I buy Jeep because living in NY state in the winter, you can’t find a better car for a very snowy day. However, this is the first that I have owned that has a button vs. a shift for 4x4 and adjusts “automatically” as needed. In a few inches of snow, this Jeep slides far more than any of the 4 previous Jeep I owned that had a shift. Jeep UConnect has issues where the screen will just go black. It’s not affecting anything, but seems concerning. I had this one black out and cut all functionality and reboot mid drive. This used to happen on my Wrangler weekly. I was hoping it was due to it being newer tech in 2018 or that a Wrangler is not really known for the technology, but it apparently is just something with UConnect, unless I’m just the unlucky one with two lemons in that area. All in all, it’s beautiful, comfortable with a lot of technology, but unless you drive under 30 miles a day, you’re not really saving any money because your mpg may be high 20s to 30 mpg, but a full charge will also cost about $2.50, which needs to be considered. These models cost $15k more than the Grand Cherokees, and you will not be saving that in return because it’s a PHeV. The acceleration may be specific to mine, but something to consider prior to dropping $65k on a car. There are others out there that could provide more value and consistency for that price tag.
Jeep does not know hybrid.
Meri1, 03/16/2024
2023 Jeep Grand Cherokee 4xe Overland 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
10 of 12 people found this review helpful
I researched and actually liked everything about this car... until I got it. My 2023 Grand Cherokee 4xe Overland was purchased in Feb. 2024 with less than 1500 miles on it. It arrived with a warning on the dash that said "Electric Mode Temporarily Unavailable Fuel & Oil Refresh In Progress." I went to a Jeep forum and learned that I needed to highway drive to keep oil temp above 200 degrees for at least 20 minutes to complete refresh, which I did after it was fully charged. Unfortunately, before I got it home, my battery was down to zero, so I charged it again. The next morning, on a full charge, I drove IN HYBRID MODE to the nearest city, about 50 miles away, and my battery lost it's full charge before I did any errands. I continued to drive in hybrid mode, although I was only using gas until I went down hill for 7 miles on the way home, at which time the battery charged to less than 5% and was again at 0 when I got home. I called the dealership thinking the battery had gone bad after sitting too long without charge. When they looked at, the battery was perfect! I asked how that could be when it barely regenerates in hybrid mode, and they told me that is how this car works! Thankfully I was within my return window, and I returned it. If you buy this car, do so knowing that you will get 26 miles full electric OR less than 50 miles hybrid before you need to charge again or use all gas. Definitely not worth it - save your money and get the all-gas version. I hope I'm not too bitter to reconsider if Jeep ever changes their engine to fix this because I really liked everything else.
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An underrated do everything plug-in
Jake, 11/02/2024
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
4 of 4 people found this review helpful
A lot of one star reviews here but my experience has been much better. I have the 30th anniversary trim bought in 2023. I wanted a decent size SUV that could could run all my errands around town in EV mode but also haul my family of 4 to the coast or mountains with all of our gear. The electric motor and 25mi range are great for around town errands and school commutes. If I need more miles I have a level 2 home charger which tops it off in 2hrs or less. I go weeks without using any gas. The electric motor has enough power for around town stop and go. For longer highway trips the gas motor has adequate power with no range anxiety. If I ever need more acceleration the electric boost really scoots. The back seat and cargo storage are big enough for road trips. Also it has a full size spare which brings peace of mind for longer trips - most other EVs and plug ins don’t have ANY spare tire. The seats are comfortable, and ventilated which is a life saver in the summer. The radio is pretty good. Yes the car has flaws. The gas motor isn’t the smoothest. The hybrid system has a hard time in some situations. The gas gauge is inaccurate. The radio glitches and needs a reset every so often. The door pocket bottle holders are weirdly small. But overall these are minor annoyances. Other PHEV’s on the market have flaws of their own. Some too small, some too expensive, some give up storage space or spare tire for the battery. This one is a good balance, for me. The 4xe sticker price is a lot more than a base trim gas Grand Cherokee. But with Jeep rebates and federal EV lease credit I paid only about $3K more than a comparably equipped gas model. It was a LOT less than a BMW or Volvo plug in and still does everything I need. I have not had any issues with breakdowns or recalls. If that were to happen my opinion would change. But a year and 12K miles into it this car is doing great.
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Electric non-functional for six months every year
Fort Collins Colorado, 11/02/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
8 of 10 people found this review helpful
The EV doesn't work in Colorado's cold weather. The 2.0 liter has to lug around all that extra weight, all winter, until the weather warms up in the spring.
Egads! Wonder why value is plummeting?
Frequent Avis Renter, 11/30/2023
2023 Jeep Grand Cherokee 4xe 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
14 of 19 people found this review helpful
I had the misfortune of renting one of these for a business trip from Denver to North Platte, Nov 2023. Cold morning (18F) starts the engine sounded like a bunch of ball bearings in a spin cycle and was sluggish. The only way to warm the interior was to have the front defroster on "max," setting; otherwise the HVAC puts out cool air. The engine will not run whilst idling, unless the defroster is as noted before. Hard to believe a vehicle this expensive would get crap real-world mileage (21.4 mpg, mostly highway) and not recharge the battery via regen braking or from the motor. Especially since the hotel did not have a charging station. The battery level never rose above 1%. The dashboard materials are cheap and marred by the slightest touch; uConnect is quirky. Sightlines are bad if one tries to park forward into a parking spot, resulting in kitty-waumpus parking. Some good: stereo quality, seat comfort, steering wheel feel, and bun warmers. Your money is better spent buying a Sequoia. Heck, even an Outlander. No wonder Jeep has 6 months inventory on hand.
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2023 Jeep Grand Cherokee 4xe
Saswat, 04/21/2024
2023 Jeep Grand Cherokee 4xe Trailhawk 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
3 of 3 people found this review helpful
When I first saw it, it looked amazing. Since I had a cherokee trailhawk and was very pleased with it, we wanted to have another same, but this time a bigger one, the grand cherokee trailhawk with plugin hybrid. Was very happy while buying. But driving it for few weeks, I see/observed few annoyances, which makes you think if you made the right decision !! Pros : 1. Looks great. 2. Works fine for the battery mileage within the town. 3. Roomy and comfortable. 4. I really like the seat cooling, especially for summers when you back becomes very hot during summers. Cons : 1. I haven't yet seen the combined mileage yet as promised, not even close. I would consider the manual number of 470 miles is under ideal conditions. But I haven't seen the milege even close to 400. 2. There is so much outside noise into the car cabin while driving ! If you want to hear some slow music while driving, it has to be loud to hear it !! And the engine shift from electric to gas is absolutely not smooth !! You can hear it roar like I am climbing a big mountain even when I start from a stop sign or signal !! 3. There are 3 drive modes - a. Hybrid, b. Electric, c. Gas. While driving on freeway, when I switch to Gas mode to save and build electric mileage for later use, it still behaves in Hybrid mode utilizing any electric mileage as soon as it gets build. What are the modes there for then !! 4. The mileage range or Distance to Empty, what ever you call is quite scary. It just stays in a number, say 100 miles range and then suddenly decreases to 94 or 95, giving a very unrealistic range, which becomes quite unpredictable. Never seen such a thing in any other car or any of my previous cars. 5. For child car seat fixtures, there is no hook under the seats, which normally should be (and are in other cars). You would really need to buy new car seats for your child/children to be able to secure the car seat in the back row !! It so annoying and I am mad at myself that I did not see these details myself before and just assumed it ! 6. The feature to open your trunk door with waiving your leg, has worked only thrice - once when the salesman was giving the demo, once when I tried there itself and once after getting the car. Not sure, what's wrong with it, but may be something to do with the sensors after driving !! Clearly, a waste feature that is used for selling tactics. With more driving I amid find more annoying things, but did not expect this at all from Jeep !! It takes away the luxury experience from the car and makes you question your decision and makes me thing that will I ever go back to Jeep !!
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