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Used 2019 Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A) Consumer Reviews

3.6 out of 5 stars
11 reviews

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3 out of 5 stars

2019 Pilot - Solid Performance/Annoying Sensing Sy

John, Irwin, PA, 10/20/2018
updated 05/03/2023
Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
50 of 55 people found this review helpful

We bought a Pilot because it handled and performed much better than the Highlander or the Ascent and have not been disappointed in its performance. However, the Honda Sensing System is very annoying when driving on two lane roads so we've shut off the LKAS and RDMS. Also the CBMS will come on when encountering another vehicle coming towards you on tight curves when there is no collision imminent. The cross traffic alert and the BLS seem to work pretty well. One other annoying item is that a "Caution" screen comes up on the center display every time you start the car. I don't need to see this warning anymore but have not found a way to disable it. The bottom line is the Pilot is a decent SUV but the safety sensing technology is a work in progress.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Infotainment dangerous

Kim, Portsmouth, VA, 08/20/2019
Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
16 of 19 people found this review helpful

The infotainment system has a known glitch the dealerships still can’t fix. There is a class action lawsuit as this is distracting when driving. Even worse, the speedometer cuts out to black when driving after the infotainment cuts off.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Great AWD. Fun to drive.

Monowar Hossain, Concord, CA, 04/09/2019
Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
4 of 4 people found this review helpful

2019 honda pilot AWD it is really great. good milage, fun to drive and very smooth, you cannot feel it is a big car when driving. I can feel the power driving uphill. when shopping i was really confuse but i am glad that i bought it.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Third Honda and first Honda SUV

Charles, Baltimore, MD, 03/07/2019
updated 09/14/2020
Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
11 of 14 people found this review helpful

I'm 69 and have some knee issues, so exit/entry as well as long distance comfort were very important to me. I also was having more occasions when I would drift towards the lane lines. This 2019 Pilot LX ends my concerns. All the safety features are super. It helps keep me centered in the lane even when rounding curves. Also has a great rear view camera, even better than the 2017 Ridgeline I traded in, which I thought was good to begin with. I needed help securing the child seat in the third row but son had no issue. The only issue I have is a sound in the rear end that occurs when you go over some bumps in the road. I thought it was possible due to the spare tire being loose. I took it to dealer, rode with a tech. and he heard it but wasn't sure if it was unusual. We took another Pilot out on same route and did get the same result. So, that sound is annoying to me and may lessen with a load, but there must be something that can reduce or eliminate it. I find far more outside noise entering the cabin when windows are closed. It’s really annoying. I must say that the noise may be the result of the visors I installed. Since my first review an issue has occurred. The windows no longer all open when using the key fob and the driver's window will only open or close by holding the button; no continuous movement. I did purchase an extended warranty because there are many electronic features which likely will fail after the manufacturer warranty is ended, and I'm certain they are expensive. Otherwise I still really love this vehicle.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Honda quality and service very disappointing

tyler23, Amherst, NH, 02/21/2020
updated 08/30/2021
Honda Pilot EX 4dr SUV AWD (3.5L 6cyl 6A)
6 of 7 people found this review helpful

Our 9th Honda in 12 years. Within 3 days the media screen started to refresh during drive. Within 2 weeks it became more consistent and after 40 days it became permanent. Apperantly there is a software issue that will take 3-4 months to repair. Honda doesnt care. It told us to keep driving like this until it will have update. I have never believed Honda will go this low in term of service to its loyal customers. I am hearing that more Pilots has this issue and Honda and dealers are aware of it but don't reveal to customers. **buyers be aware** Honda will ignore your complaints completely and will not help you with loan car while your precious new purchase sitting idle at dealer lot waiting for update. This shock me to the core to learn that Honda provide such bad service when its customers need it. Shame on Honda.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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