Used 2019 Honda Pilot Consumer Reviews
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Our third Pilot
RC, 10/24/2018
updated 11/18/2019
2019 Honda Pilot EX-L 4dr SUV (3.5L 6cyl 6A)
135 of 147 people found this review helpful
After months of research we decided to forego the 2018's tempting price discounts and picked up a 2019 EXL instead. Looked around until we found a dealer willing to deal and got the price we wanted. This is our third Pilot, we had a 2008 EXL which was traded after a wreck, bought a 2012 EXL to replace it and now the 2019 EXL. The 2019 is a nice car but it lacks the solid feel of the old 2008. The 2019 rides very quiet on good pavement, course pavement makes some body parts resonate, producing very annoying sounds, the rear suspension is another negative, small road imperfections, cracks and transitions produce a loud thump (feels like the compliance bushings are either too hard or not thick enough) which reverberates over the cabin.The front suspension works really well. Wind noise is low compared to previous models and other brands we considered. The interior is very spacious and is made with good quality materials. Fit and finish inside and out is no different than the Audi Q7 we tested (which was twice the price), with the Q7 having more felt in the cargo area and more sound insulation and other high end features (which we could have had if we had chosen the Elite model).The new Pilot is extremely efficient, best MPG was 31 (verified, the computer is only off by half a MPG), worse MPG has been 24. Lastly, we decided to purchase the Pilot because the first two that we owned were extremely reliable (zero shop visits), efficient and comfortable; the price was on target and the dealership employees are very competent and customer oriented. Overall the Honda offers a better balance of value, efficiency and reliability over the other brands we tested. We have been driving the 2019 Pilot now for slightly over a year. So far zero problems. Ride has improved a bit, still quiet and very comfortable inside. This past summer with all the grand kids visiting we could carry them around and their huge amount of paraphernalia quite easily, plenty of USBs too !!! Highway fuel economy (at 70 to 75 MPH) is consistently at 29 to 31 MPG, much better then the previous Pilots we have owned. Honda has made it really easy to make system updates, you can go by the dealership anytime (Sundays is easy) get next to the building in rage of their WIFI and the updates quickly fly in no problem, or you can do it over the air at home if you like (if your own WIFI) is strong enough. We enjoy using the new version of Android auto, it has many more apps and options and especially the navigation app with step by step, turn by turn and voice input features; its easy, accurate and the screen is vivid. We enjoy our Pilot and its dependability and its comfort and on and on....
Great Improvements for 2019
BigRedOne, 12/19/2018
2019 Honda Pilot Touring 4dr SUV AWD (3.5L 6cyl 9A)
95 of 104 people found this review helpful
As a previous owner of a 2016 Pilot I am going to focus on my first impressions of the mid-cycle refresh of the 2019 Pilot, Touring model. Let’s start with the transmission: My 2016 9-speed transmission was jerky at low speeds which was slightly improved when I added a transmission cooler for towing. I’m not sure what caused the improvement but it most likely had something to do with a software update. Enter the 2019 9-speed transmission; it seems that Honda has finally been able to tame the German made option as all the jerky movements seemed to have disappeared. I haven’t done any towing yet but my 2016 model performed flawlessly pulling a 2500 lb. boat up and down our Missouri hills. Now for the Sensing Suite: I’m not sure what minor changes Honda has made but the not ready for prime-time Sensing feature seems to have little better responsiveness especially with the adaptive cruise control, which may have to do with the improved transmission. Honda has also added blind spot monitoring but they did remove the camera on the right mirror; I’ve gotten used to that camera and wished they would have left it there. In 2016 Honda forgot to include Apple CarPlay and Android Auto (which they added in 2017). This time they forgot to add remote start with HondaLink. They have it on the Odyssey so why not the Pilot? Honestly, I don’t see any value paying for a HondaLink subscription if remote start isn’t included. The radio head unit, which now has a volume knob, is the same one that’s in the Odyssey, it can now be updated over Wi-Fi so you no longer have to use a USB drive. Appearance is subjective but I kinda like the new grille and the addition of the chrome strip around the bottom of the doors but other than that it pretty well looks the same. The plastic strip under the front and rear bumper has been changed to a silverish color to make them look like skid-plates but once again that’s a subjective look. The ride also seems to be a bit smoother and somewhat quitter. Hands Free power tailgate has also been added which I guess will be useful if I have my hands full. Some new graphics have been added to the instrument panel as well. The buttons on the steering wheel have been moved around so you will have to get used to that if you move up to a new Pilot. Another nifty feature that’s been added is Auto High Beam Headlights, nice feature but they are a little too sensitive and change back and forth too often.
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2019 Honda Pilot for sale near you
3 of 83 listings
- Touring 4dr SUVMSRP: $21,99514 mi away
- Touring 4dr SUV w/Rear Captain's ChairsMSRP: $19,99514 mi away
- EX-L 4dr SUVMSRP: $25,21134 mi away
See all 83 listings
Honda can’t fix it
Lee Jung , 08/01/2019
2019 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
55 of 60 people found this review helpful
I bought 2019 Honda Pilot Elite, 3month later radio and all sound systems,backup camera,apple play etc pop out and not working. I brought to dealership 3~4 times and they say they cannot fix it.I ask team lemon law but they refuse it.still the system are pop out several times in every months. The car is very dangerous when backup camera is pop out when my wife is driving. Stay away from Honda.
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The car's infotainment system prone to failure
Sarah, 08/02/2019
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
29 of 31 people found this review helpful
As you can find out by a google search, the 2019 Honda's infotainment system has a defect in a lot of its vehicles. It doesn't just affect Apple Carplay - it renders bluetooth, USB audio, AM/FM radio, and even the backup camera nonoperational. It does not refresh and continue working. It continues to be nonoperational even after you turn the car off. You can leave it off for hours - it will still not be operational. The only thing I was able to get to work again was the backup camera. Honda dealerships also do not have staff that can fix the problem. I've had my car for about 2 months, and it's been in the dealership for 4 days. The service manager cannot fix the car until he hears back from a technician at Honda Corporate. They know about this problem, and they continue to sell cars with this defect. There are class action lawsuits against Honda for this problem already. Do not buy this car.
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Infotainment problems - class action suit
2019pilot, 04/16/2019
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
117 of 130 people found this review helpful
Steering wheel controls freeze up and error message on display occurred 9 days after buying car. I have been having problems with controls freezing up and have getting error messages ever since. The dealership changed the infotainment system but problems were not fixed. Come to find out, Honda was aware of these problems and is not fixing. If this has been happening to you, you are not alone and more importantly it is not normal. There is a class action suit that you should be aware of if you are having these problems. [HTML removed]