Used 2019 Honda Pilot Consumer Reviews
Used Pilot for sale
Great Improvements for 2019
BigRedOne, 12/19/2018
2019 Honda Pilot Touring 4dr SUV AWD (3.5L 6cyl 9A)
96 of 105 people found this review helpful
As a previous owner of a 2016 Pilot I am going to focus on my first impressions of the mid-cycle refresh of the 2019 Pilot, Touring model. Let’s start with the transmission: My 2016 9-speed transmission was jerky at low speeds which was slightly improved when I added a transmission cooler for towing. I’m not sure what caused the improvement but it most likely had something to do with a software update. Enter the 2019 9-speed transmission; it seems that Honda has finally been able to tame the German made option as all the jerky movements seemed to have disappeared. I haven’t done any towing yet but my 2016 model performed flawlessly pulling a 2500 lb. boat up and down our Missouri hills. Now for the Sensing Suite: I’m not sure what minor changes Honda has made but the not ready for prime-time Sensing feature seems to have little better responsiveness especially with the adaptive cruise control, which may have to do with the improved transmission. Honda has also added blind spot monitoring but they did remove the camera on the right mirror; I’ve gotten used to that camera and wished they would have left it there. In 2016 Honda forgot to include Apple CarPlay and Android Auto (which they added in 2017). This time they forgot to add remote start with HondaLink. They have it on the Odyssey so why not the Pilot? Honestly, I don’t see any value paying for a HondaLink subscription if remote start isn’t included. The radio head unit, which now has a volume knob, is the same one that’s in the Odyssey, it can now be updated over Wi-Fi so you no longer have to use a USB drive. Appearance is subjective but I kinda like the new grille and the addition of the chrome strip around the bottom of the doors but other than that it pretty well looks the same. The plastic strip under the front and rear bumper has been changed to a silverish color to make them look like skid-plates but once again that’s a subjective look. The ride also seems to be a bit smoother and somewhat quitter. Hands Free power tailgate has also been added which I guess will be useful if I have my hands full. Some new graphics have been added to the instrument panel as well. The buttons on the steering wheel have been moved around so you will have to get used to that if you move up to a new Pilot. Another nifty feature that’s been added is Auto High Beam Headlights, nice feature but they are a little too sensitive and change back and forth too often.
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Radio and entertainment issues
JessRN13 , 09/26/2019
2019 Honda Pilot Elite 4dr SUV AWD (3.5L 6cyl 9A)
31 of 33 people found this review helpful
I purchased the 2019 elite pilot after being a previous Accord owner for the past 13 years. This elite Pilot has given me the biggest headache of any vehicle I’ve ever owned. Basically the radio and any type of entertainment will cut off and suddenly stop working. The radio, the usb, the Bluetooth, the apple/android play, the dvd audio WILL NOT WORK. It just gives you an error message that says “audio not available”. I have taken it to the dealership where they say it needs a “hard reset” but this problem still continues to happen. It’s very frustrating and there’s nothing being done that solves this problem. So basically I’m stuck with a brand new 50k defective vehicle. Nice job Honda.
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The car's infotainment system prone to failure
Sarah, 08/02/2019
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
30 of 32 people found this review helpful
As you can find out by a google search, the 2019 Honda's infotainment system has a defect in a lot of its vehicles. It doesn't just affect Apple Carplay - it renders bluetooth, USB audio, AM/FM radio, and even the backup camera nonoperational. It does not refresh and continue working. It continues to be nonoperational even after you turn the car off. You can leave it off for hours - it will still not be operational. The only thing I was able to get to work again was the backup camera. Honda dealerships also do not have staff that can fix the problem. I've had my car for about 2 months, and it's been in the dealership for 4 days. The service manager cannot fix the car until he hears back from a technician at Honda Corporate. They know about this problem, and they continue to sell cars with this defect. There are class action lawsuits against Honda for this problem already. Do not buy this car.
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Awesome Pilot EX-L
rick790, 12/23/2018
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
29 of 31 people found this review helpful
I’m very happy with my Pilot. The best attribute is a very smooth ride! Although the headlights could be brighter they are adequate. The seats are VERY comfortable. Just a top notch car. Support overall.
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Infotainment problems - class action suit
2019pilot, 04/16/2019
2019 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
118 of 131 people found this review helpful
Steering wheel controls freeze up and error message on display occurred 9 days after buying car. I have been having problems with controls freezing up and have getting error messages ever since. The dealership changed the infotainment system but problems were not fixed. Come to find out, Honda was aware of these problems and is not fixing. If this has been happening to you, you are not alone and more importantly it is not normal. There is a class action suit that you should be aware of if you are having these problems. [HTML removed]