Used 2020 Honda Clarity Sedan Consumer Reviews

Name: 2020 Honda Clarity Review
Brand: Honda
Rating: 1.0 (2 reviews)

More about the 2020 Clarity

1.0

2 reviews

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Not worth the trouble...

David Yuan, 12/10/2020

2020 Honda Clarity Fuel Cell 4dr Sedan (electric (fuel cell) DD)

2 of 4 people found this review helpful

Leased a Fuel Cell Clarity, good car, but Honda fails...refuse to give loaner cars when hydrogen stations are all offline, and a recall took over 3 months to fix. CS rep has no idea what they are talking about and always "respectfully decline" loaner....Unlike Toyota who calls up my coworker to provides a loaner preemptively...

Safety: 3 out of 5 stars

Technology: 1 out of 5 stars

Performance: 4 out of 5 stars

Interior: 3 out of 5 stars

Comfort: 3 out of 5 stars

Reliability: 1 out of 5 stars

Value: 1 out of 5 stars

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Horrible Customer Service - Honda failed managment

James C., 02/20/2020

updated 04/01/2020

2020 Honda Clarity Fuel Cell 4dr Sedan (electric (fuel cell) DD)

19 of 57 people found this review helpful

I leased a Honda Clarity Fuel vehicle. I had nothing but recalls on the hydrogen tank, fuel stack, water pump, main circuit board, and untrained customer service reps. I wasted hundreds of hours dealing with Honda customer service. They always demand that it'll take 24 to 48 hours to call me back and expecting I answer my phone whenever they call back. It's insane to demand customers stand by their phone because customers are to be respected not to be disturbed. They sometimes provide call back number with 909 area code. Yet, that number is never picked up forcing customers to leave a message. It goes on and on playing phone tags. It's insane dealing with a company which refuse to use technology like email, chats, and allow customer service to transfer to the dept. which will help the customer. HONDA IS THE WORST COMPANY I HAVE DELT WITH. STAY AWAY OF YOU'LL BE TORTURED BY THEIR MIS-MANAGEMENT AND OUTDATED OPERATION !!!!!!!!!!