Used 2014 Ford Flex Consumer Reviews
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1 year after purchase & $7500 in costs
Holly Carpenter, 11/11/2016
2014 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
12 of 20 people found this review helpful
DO NOT BUY A FORD FLEX!!! I purchased a 2014 with 34,000 miles on it. I drive A LOT, 3 daughters with me at all times. At 66,222 miles my ptu failed causing my transmission to evaporate into crushed aluminum and my rear drive line to break. I was driving 80mph down the highway when, with very little warning, this happened. LUCKILY, I have a history with cars and knew something just wasn't right when it started slipping. I pulled to the shoulder and the car came to a sudden hault at which time I heard the drive line break. Got out and oil leaking caused a fire under the front of the car. Talk about a terrifying experience for a mom and three young kids. Now, 3 months later, my Flex is JUST getting fixed by Ford and they will do NOTHING to help with the costs...NOTHING! I understand that I am 6222 out of my drivetrain warranty but this is RIDICULOUS! I am meticulous about keeping my car maintained and just had it serviced 3 weeks prior. The Ford Regional Rep told my husband that after 60,000 driving these cars is like driving a hand grenade. THANK YOU FORD!!! NEVER EVER AGAIN!
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Exactly what we needed!
CW , 09/12/2023
2014 Ford Flex Limited 4dr Wagon AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
These cars are very roomy and spacious. It's nice to have an AWD for winter time. We got the fully loaded and optioned out flex. Only thing missing are the sunroofs and rear children's DVD players. The only well-known problems these cars have. Is if you have the EcoBoost motor the turbos can fail on them. As well as the water pump and timing chain are prone to failure. So if you are buying used try to get the vehicle maintenance history on it to see if any of that has been replaced yet. Otherwise, save up some cash for when that may happen. Overall they are in excellent vehicle.
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2014 Ford Flex for sale near you
3 of 16 listings
- SEL WagonMSRP: $11,99575 mi away
- SEL WagonMSRP: $7,99532 mi away
- Limited WagonMSRP: $7,999137 mi away
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Love the style and comfort!!!
Alicia Sylvester, 05/24/2019
2014 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
The feel of a luxury car with the abilities of an SUV. Lots of research and style preference brought me to the Flex. I love the drive and comfort. The quality has been outstanding. My only frustrations are with the radio controls, a lot is left to be desired with the steering wheel controls and how involved operating them on the touch screen can be.
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Flexing
Catalina, 09/15/2018
2014 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
2 of 2 people found this review helpful
I purchased my flex usec from Carmax. Styling is nice two tone red with black roof. Hate that the interior is two toned dark grey leather with light beige roof. My biggest complaint is the handling on rain. Every time I ran over a puddle its like the water grabs my wheels and jerks the car; I'm afraid I will hydro plane. Hoped purchasing new tires would help, but it didn't and that is the main reason I will be getting a different vehicle. The maintenance costs are high too and it's a gas guzzler. Other than those negatives, it is nice to drive during dry conditions, plenty of room.
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Horrendous MPG and Bad Customer Service
Mark Hopkins, 08/22/2016
2014 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
12 of 23 people found this review helpful
Open Letter to FORD CEO. Dear Mr. Fields; This is 2nd attempt to get your attention. Not surprising since it took 3 letters and 2 phone calls to finally get Ford’s attention when my car rolled off, while in park and unattended. I leased a 2014 Ford Flex SEL. First time with a Ford product. I find your new designs both from Ford and Lincoln to very appealing. Which is what drew me to your company in the first place. As mentioned already, the vehicle was involved in a rollaway accident with less than 5000 miles. When contacted both Worthington Ford (“WF”) and Power Ford (“PF”) dealerships refused to inspect citing “they did not want to get involved.” After multiple attempts to get your customer service attention an Inspection took place at WF over 1 year from the date of the accident. I specifically requested to speak with the inspector wanting to know what tests were conducted as well as any findings. The inspector left the premises without speaking to me and I was promptly sent a form letter denying my claim. No backup provided, no list of tests conducted nor any explanation how a vehicle sitting in park rolled off unattended. For the past year and half I have been irritated by two (2) warning lights on my dash. First, a yellow check engine light which appeared when the fuel fill flap popped off my filler spout. Vehicle was serviced by PF at approximately 30k miles. PF was instructed to make repair and failed to do so, they were more interested in hard selling a set of tires. Next service at WF with approximately 39k miles. I was charged $523.39 to replace the filler assembly. WF indicated that warranty was no longer available for this part as vehicle is above 36k miles but would have been covered under warranty if PF had perform requested repair. Please note, had Ford utilized a simple gas cap in lieu of the filler assembly with flapper then the repair would also be very minor and cheap versus removing the entire fuel tank. Second light, the driver’s side door closing sensor is malfunctioning. As you drive the driver door is “open” warning is constantly flashing, “transmission is not in park” flashes and a tone rings every time vehicle comes to a stop. Google search indicates this is a common problem with this vehicle. Again PF was asked to repair at 30k service, which they again failed to perform. WF stated again would normally be a warranty item but since I have exceed 36k miles the $450 bill is my problem. When I complained to Ford corporate customer service my concerns about the roll off were ignored, I was offered no compensation for warranty repairs I had made to the vehicle paying out of pocket and was only offered to split the cost of warranty items yet to be repaired. Trying to pass onto the customer a $450 repair bill for a faulty door sensor that your company is well aware has performance issues, just because the mileage is slightly over is not going to engender product loyalty. Nor has any other manufacture I have owned cars with ever taken this stance given a similar circumstance. I chose to turn in this vehicle four (4) months early rather than deal your company (or listen to annoying warning chimes ring when I drive). PF, closet dealer to home, refuses to take car in since I didn’t purchase it there. Make appointment at purchasing dealer, WF, to turn car in, fight through 1 hour of LA traffic to arrive 5 minutes prior to appointment time (6pm) to be told you just missed leasing manager. Asked if I would like to make an appointment for tomorrow. My response “I don’t think you know what the word appointment means.” Toss keys to receptionist and leave.
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