Used 2020 Ford Explorer SUV Consumer Reviews
Used Explorer for sale
Great Except 1 Thing
Jim in Ohio, 10/18/2019
2020 Ford Explorer ST 4dr SUV AWD (3.0L 6cyl Turbo 10A)
51 of 55 people found this review helpful
I have 1500 miles on my new ST. I love a lot of things about it, there's been a lot of improvements since I bought a Explorer Sport in 2016. There's one major problem though. The display for the reverse camera view is horrible. It defaults to a split screen so the actual view behind you is on a 3" x 2.5" screen. You can remove the 360 degree view on the other half of the screen but almost always it hasn't loaded the entire program before I'm done backing. That means 90% of the time I have to look at the 3" x 2.5" version. The actual monitor looks like an I-pad so there's plenty of room but Ford didn't utilize the space! My 2016 reverse monitor view was at least 3 times larger! If you buy one just count on rubber necking when backing up, the camera isn't a lot of help.
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Bad Transmission
Greg, 12/17/2019
updated 07/14/2021
2020 Ford Explorer Limited 4dr SUV (2.3L 4cyl Turbo 10A)
58 of 63 people found this review helpful
At about 3000 miles the transmission went out 500 miles from home: A rental car to get me home cost $350 and they will only reimburse $30. I live in Florida and it is sitting at a dealership in North Carolina and don’t know when I will get it back. I have been loyal to Ford’s but after this I probably won’t buy another. Even when I get it back I don’t know if I will trust it. As of 1/12/20 this car has still not been repaired.
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2020 Ford Explorer for sale near you
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- XLT 4dr SUVMSRP: $19,39999 mi away
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My first Ford lemon
Larry, 02/15/2020
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
31 of 33 people found this review helpful
We have 13000 miles on Platinum 4 WD explorer and love size, drive, features. It has been a quality control nightmare. Right rear shock fell apart, driver seat trim broke, rear seat folding system had to be replaced, engine thermostat locked up causing overheating, rear seat folding system broke again, all screen functions failed and restarted later, driver seat control started returning to forward position when ignition shut jamming my knees into dash. It is 30 miles to my nearest warranty dealer and over 1000 of my miles have been for warranty work and I am not done yet.
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System Software Glitches - a year later
Hopeful 2020 Platinum Owner, 03/23/2020
updated 08/13/2021
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
83 of 91 people found this review helpful
A year later after first review and about 20,000 miles. I am happy with my purchase. This 2020 Explorer meets a lot of needs. After many visits the tech glitches have been mostly fixed. There have been a few visits to the wonderful local dealer for warranty-covered repairs. Overall am happy I purchased the vehicle and would likely do it again. Wish list: Apple Car Play: Wish it had Bluetooth Apple Car Play. Sometimes it takes a while for the software to boot up and am not sure why. Radio - sometimes it takes the display of the radio along time to recognize the station selected or even change the station and then when moving through the preset channels it doesn’t change the screen Effortless driving when pulling a trailer and the settings for the trailer length are very helpful! Wish the gas tank was bigger and the car could pull heavier trailers to competent with Dodge and Mercedes bettter. There is a serious blind spot at the A Frame that I had to become accustomed to. Original Review Follows: This vehicle was purchased to meet specific requirements both functional and geographic. Competition was Mercedes. I hope to be happy but am now a bit worried. Car is comfortable and fun to drive. Self parking works well. Does an adequate job of lane centering and adaptive cruise control. The problem is there seemed to be software glitches and Ford Corporate does not seem to support the dealership in resolving them. The challenges are described below and the hopeful fix which was a software update. Challenges 1. System Fault for Auto Hold. All of sudden the Auto Hold turns off. When I tried to turn it on a warning light displayed that said Auto Hold System Fault. This was an erratic fault and was difficult to predicatively reproduce. The dealer couldn't reproduce it after the first couple of visits so I shot a video and pics and sent to them. They accepted the car for service and for a number of days, drove it but still couldn't reproduce the fault....then called and said suddenly something did not work when they were driving it and they were going to work with Ford to figure it out. Ford was not efficient or helpful. Eventually I think they did a software update. Hopefully it is fixed. This could be a safety issue! I contacted Ford using the app and have not heard back. There is a something not correct with Ford support when both the dealer and I can't receive reasonable service. 2. Suddenly the display in the car locks up when driving. Didn't touch a thing....just locks. Occasionally have to turn the car on and off to reset and it comes back...... go figure. Again hope the software update fixes this. My local dealer, after some prodding has been wonderful. Loaner car, serious effort to diagnose and constant updates. Ford Company......not so good. Finally I don't know why Apple Car Play doesn't work with Bluetooth. I knew this when purchasing...but really can't Ford do better. Have the car back now, intend to drive and hope all is good.
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Transmission Problems
Danielle, 09/15/2020
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
13 of 13 people found this review helpful
I purchased my 2020 Ford Explorer XLT in September of 2019 with 250 miles on it. I was so impressed by the way the 2020 models drove compared to the 2019. I loved the way it handled, but needless to say this has been short lived. By the end of 2019, I had to put it in the shop for a whining/grinding noise when accelerating. Come to find out this was a known issue with the transmission and the part wasn’t scheduled to come out until the end of January 2020 so my car sat at the dealership for over 3 weeks waiting on this part. Once the part was out in place the dealership failed to do there due diligence and the car broke down on me the day after picking it up. So once again it went back to the shop. Every since I have had those issue the transmission has never drove correctly I have experienced the vehicle jerking while changing gears and also a lag in acceleration while going up inclines. I have out the vehicle in the shop 2 other times since then with the dealership saying everything checked out and nothing is wrong. This time they have decided to give me a print out explaining that the car may jump gears or double shift gears at times. This is not normal for a brand new vehicle not even a year old. I am highly disappointed with Ford. This is the 3rd Ford I have owned and I have never experienced theses issues. So on top of the transmission issues my driver seat broke I have had a couple of plastic pieces fall off inside the vehicle Which had to be put back on as well as issues with the driver side window not rolling down. Anyways I am starting to think I purchased a lemon that Ford is not doing anything about. If I were you I would wait a couple of years then purchase one after they have hopefully made improvements or just don’t purchase one at all.