Used 2023 Ford Escape Consumer Reviews
Used Escape for sale
Had car three weeks before the engine went out....
Holly, 05/13/2024
2023 Ford Escape ST-Line 4dr SUV (1.5L 3cyl Turbo 8A)
25 of 26 people found this review helpful
Bought a brand new ford escape, had it three weeks before we had to take it back to the dealer. They have to do a complete engine replacement. Dealer got the car a week before we made our first payment and I just made the third payment and the dealer still has the car.
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Junk
Don, 04/24/2024
updated 05/08/2025
2023 Ford Escape ST-Line Elite 4dr SUV AWD (2.5L 4cyl gas/electric hybrid EVT)
25 of 27 people found this review helpful
2023 ST Line Elite hybrid. First week we found interior lights don’t work. Service people said we do not drive it every day so the battery does not stay charged. I have owned vehicles since 1971, never had a problem with any vehicle. 1 week later same problem, dealer said buy a trickle charger and use it when you don’t drive the vehicle. I asked the service where the battery was, none of the 3 knew including the service manager. They asked a technician who came and said the battery is in the back under the floor and the spare tire. So they expect me to buy a trickle charger and remove the rear floor panel and spare tire to charge the battery. NOT. Brought it back a few days later, they checked, can’t find a problem, charged the battery and I left. Less than 2 days later same problem. Back I go. New excuse, Ford got a bunch of bad batteries, so they changed the battery for a newer high capacity. We still have the same problem plus we now have a rattle from the console between the 2 front seats. Tech went for a test drive and yes they heard the noise. They looked around and can’t find the rattle. Their solution is bring it back another day and we will remove the 2 front seats and the carpet so they can remove the console and find the rattle. We still have the lights problem and now the rattle. We have decided to just live with the problems until we can afford to unload this junk vehicle. If they cannot fix the lights then there is no way I will let them touch anything. If I could give it a minus score I would. Well its been 18 months and 15 visits for the same problem with the lights, and still no solution and the same excuses.
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2023 Ford Escape for sale near you
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- ST-Line Select Hybrid 4dr SUVMSRP: $27,9502 mi away
- Active 4dr SUVMSRP: $22,9598 mi away
- Active 4dr SUVMSRP: $21,452In-stock online
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2023 Escape ST wind noise
Jim, 10/29/2023
2023 Ford Escape ST-Line 4dr SUV (2.5L 4cyl gas/electric hybrid EVT)
23 of 26 people found this review helpful
Wind noise driver's side window starts around 45mph. Not just my model and year. Test drive before buying. Have driven several now and although it varies from Escape to Escape it is present in quite a few of them. Manufacturing problem? Otherwise pretty good vehicle. Drivetrain works great and easily goes from electric to gas to hybrid-hardly notice any transition (I have standard hybrid AWD not PHEV).Great around town milage (often above 45) with e-way milage 36-37 on recent road trip. No owner's manual-online version is terrible. Rear seats don't fold completely flat (a problem with some cargo). Hatch window doesn't open independently from hatch-it's sealed. With a bike rack or trailer on the hitch you can't use the rear hatch. It won't stay in eco mode-it resets every time the car is turned off so I have to reselect it (I prefer eco mode around town). Not as smooth a ride as Mach E or Edge and more road noise. Radio controls and fan controls on computer screen are a problem. Talk about distracted driving. They should have separate controls. Proximity keys don't work that well. I miss the keypad on the door only available on higher end models. Get the Ford co-pilot 360 if you can-it is very good (I had it on the loaners not mine). The trip odometer is cumbersome to use. Blind spot monitors are helpful when passing vehicles but not much good in traffic and the blind spots are pretty large in the Escape. Has great rear legroom and headroom (no sunroof in mine). Rear seats are adjustable but strange gap in cargo area when seats are moved forward (again problem with some cargo). Interior finish and detail seem fine. Could use the two cupholders on the center console present on my 2009 Escape. The noise from the driver's side window ruins it for me. Otherwise, a good vehicle for the price. Test drive it first and think about these other things before you buy.
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Poor Quality - Stay Away
SAJN, 05/13/2024
2023 Ford Escape ST-Line Select 4dr SUV AWD (2.5L 4cyl gas/electric hybrid EVT)
11 of 12 people found this review helpful
My Escape model was a St-Line Select AWD Hybrid with the optional rims. I really wanted this car to be around for a long time, and I have owned many Fords. Sadly the quality of this vehicle was sub-par. With a little over six thousand miles, all four brakes were worked on and never seemed to work the best. The front brakes make a grinding noise that I complained about but nothing was done by the dealer. I was also on my third battery, and once again the dealer (a separate one from the brakes) did nothing to get to the root cause. In addition, the instrument cluster was replaced under warranty. Just too much, so it was traded after less than a year and a little over 6,000 miles.
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Beware of battery issues!!
Terry Chaput , 06/28/2024
2023 Ford Escape Platinum 4dr SUV (2.5L 4cyl gas/electric hybrid EVT)
5 of 5 people found this review helpful
We purchased a new 2023 Ford Escape Hybrid in August 2023. This is a fun vehicle to drive and it gets good fuel economy, especially on short stop and go trios. However, beware of the issues with the battery. My wife drives the vehicle primarily in town and we don't put a lot of miles on it. We have had issues with the dome lights coming on when you open the doors periodically. My wife leaves the house early in the mornings to go workout and many times the dome lights won't come on when she goes in the garage and gets into the vehicle. We have had it in the dealership several times, and they tell me nothing is wrong with the vehicle. They say that this is caused because we don't put enough miles on the vehicle each day. However, even after having the battery charged at the dealership, and a 1500 Mile trip, each time the battery drains enough in a little over a day that the dome lights don't come on when you get into the vehicle. The dealership's only solution for us was for us to purchase a battery charger and plug the car in every night. However, you shouldn't have to plug a new car in every night to keep the battery charged! Other than this issue...it has been a good vehicle so far.
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