Used 2014 Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A) Consumer Reviews
Used Durango for sale
Not impressed...
zoomzoomn, Midlothian, VA, 02/04/2015
Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A)
14 of 14 people found this review helpful
We bought our Durango at the end of November. A week later the transmission cooler lines popped off while I was 2 hours from home leaving me stranded in an intersection. It took almost 2 weeks to get the car back at which time we found the underside still covered in ATF! Since then we have had problems with the following: alignment off, trash in paint, sunroof misadjusted, keyless entry memory inop, autoclimate malfunctions, audio system malfunctions and now the left rear window will not raise back up and appears to be off track. This is the worst "new car" that I have ever bought. We had planned to keep it for at least 6 years, but not too sure that will happen. Extremely disappointed!!!
Nightmare to own, great to look at
Richard Watson, Corvallis, OR, 06/16/2016
Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A)
15 of 16 people found this review helpful
If you buy one of these cars, DO NOT get the high-end version. The citadel trim level is plagued with problems and they just never quit. The dealerships are poorly prepared to repair the car. You will frequently leave your car with them for days only to hear that they can't find or recreate the problem - FYI, make videos with your cell phone - it helps your sanity. It won't make them recreate anything, but at least when they are telling you it doesn't do that, you can say "oh, but what would this be then..." In the first year of ownership, we wasted months between the dealership and Chrysler's Complaint line. Note that if you don't get the Chrysler complaint line involved early on, everything from the time you call them forward is a separate issue in their minds. At least 3 times in the first year, they rented us a car keeping our nice Durango for a middle of the line rental car, told us someone was flying out to look at it, waited for some part, returned the car to us, only to have it fail again! When it is working, it's a wonderful car. The rest of the time, it'll make you insane.
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My Favorite Car!
mike7894, Naperville, IL, 12/14/2014
updated 06/14/2016
Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A)
9 of 9 people found this review helpful
June 2015 Update: 23,000 miles, no issues at all. I'm still really happy with the car! Previous review: My first car was a '65 Mustang which I bought in 1969. Since then, I have owned a lot of automobiles including Lincoln MKX, Lexus RX 350, Ford Explorer and Nissan Murano SUVs. I've owned my 2014 Durango Citadel (with 5.7L Hemi) for 14 months now and it is hands down my favorite. It gives a solid yet comfortable ride both highway and city. The seating is comfortable and spacious...even the third row handles 6 footers no problems. Vehicle utility is outstanding. It is very stylish - in and out - without being gaudy and is and well apportioned. All the small appurtenances and design features really add value to the overall experience. It is very simply a pleasure to drive.
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Nothing Better In Its Class!
dbalsam, Irving, TX, 05/27/2014
updated 11/28/2016
Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A)
16 of 18 people found this review helpful
My wife and I are still shocked we are driving a Durango. Wife traded her 2008 Infiniti QX56 which she loved but it had a lot of miles on it so it was time for something new/newer. Cross-shopped QX56, QX60, Pathfinder, Acadia, Enclave, MDX, Explorer. Stumbled upon Durango Citadel model and was shocked. The interior quality and tech options are amazing and the exterior is unique as well. Drives so nice and smooth. Ton of looks by people trying to figure out what it is as there are not many on the road. If they sold under Jeep as Extended Grand Cherokee they would sell a ton as it is built on same platform along with Mercedes GL SUV. Ok though as I like our "secret". Test drive one! ***UPDATE**** Just crossed 45,000 in our Durango and came back from an extended Thanksgiving trip to Chicago. Still loving the Durango. We are averaging around 19mpg with mostly city driving and a little highway driving. At 75mph on highway I can easily get 24mpg which I am very happy with. We have had only one issue with the Durango besides the typical re-flash recalls Chrysler had for the Uconnect. We had a small leak on rear AC line due to a faulty rubber grommet that held salt/road grime to eat away at it. Dealer fixed under warranty with no issue. Flawless otherwise. I don't complain about the re-flash recalls as they were done at oil change time and didn't affect the way the car drove. That is what we all get with technology. Transmission is silky smooth as well as the AWD. We take this north to our Michigan cabin in winter and it drives very well in deep snow. I am still amazed at how it handles and drives for a larger SUV. It drives so much smaller and reacts instantly to driver steering input and corners well for its size. I have no complaints about the vehicle although I do wish the Citadel picked up some smaller adds that the Jeep Grand Cherokee Overland receives such as: Auto dimming passenger mirror, folding mirrors, puddle lights, leather dash and upper panels. It would be nice if they could bump the HP some on the Pentastar V6 for a little better acceleration, but it is fine as is. We loved the Durango so much that I just purchased an off-lease 14' Jeep GC Overland for myself. My wife primarily drives the Durango. Driving both I will say the Durango feels more planted and firmer vs. the Overland which I prefer. If you are looking for a three-row SUV I would highly recommend driving one to consider. No squeaks or rattles either as it seems very well put together.
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Total let-down at first, but improves w/ age.
Zoomn, Washington, DC, 01/04/2016
updated 07/06/2018
Dodge Durango Citadel 4dr SUV AWD (3.6L 6cyl 8A)
12 of 14 people found this review helpful
This car has been plagued with issues from week one of ownership when I was left stranded in an intersection two hours from home. Over my first year it spent over 45 days at the dealer for various repairs and has one electrical concern with the audio system that not only remains, but has no apparent fix available in the foreseeable future. The sad part is that it's a really nice vehicle to drive and has some nice design touches, but between some of the dealer experiences and all of the problems I simply cannot, in good faith, recommend it. Update (7/5/2018): Other than the still not corrected audio issue, the Durango has finally settled in and is performing well. Front struts had to be replaced at around 60,000 miles (not surprised - read that is pretty much the norm) and an ignition coil failed around 82,000 miles. Other than that, only regular maintenance has been required. Some sub-standard quality issues still remain evident, but overall it has been within what I would consider average for the age and mileage. All of that said I still remain hesitant to recommend.
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