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Used 2012 Chevrolet Suburban Consumer Reviews

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$15,995 - $20,499

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    Cons
    3 out of 5 stars

    $60,000 Suburban with cracked dash

    Ollie striby, 04/03/2017
    LT 1500 4dr SUV (5.3L 8cyl 6A)
    7 of 7 people found this review helpful

    I bought this SUV new in 2013 even though it was a 2012 for $60,000. I got a standard 3 year warranty from the dealership, Bob Steele Chevolet. Within a few months of warranty expiring my dash cracked in 2 places. Over the instrument panel and most seriously beside my airbag. Chevrolet company just said it was not a safety issue and could help cause I was out of warranty. NO WONDER THEY ONLY OFFER A 3 YEAR WARRANTY! The dealership tried to be sympathetic and said they would see what they could do but it wasn't their problem, they had MANY customers with the same problem! I find it hard to believe that THOUSANDS of buyers with the same problem can be wrong. There is even a Facebook page for Chevrolet Boken Dashes! Don't think because you pay a great deal of money for a SUV its going to be better than the cheaper one, or the company will treat you better. My family has always owned chevys, now because of their indifference to customers and REAL problems with their vehicles, my future cars will be imports! Don't buy ANY Chevrolet without checking online about defects they refuse to fix or even recognize. This is a problem with many models over many years! Sad when a company puts money over safety!

    Safety
    1 out of 5 stars
    Technology
    5 out of 5 stars
    Performance
    5 out of 5 stars
    Interior
    1 out of 5 stars
    Comfort
    4 out of 5 stars
    Reliability
    3 out of 5 stars
    Value
    1 out of 5 stars
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    5 out of 5 stars

    Great family car

    Camila, 06/02/2021
    LT 1500 4dr SUV 4WD (5.3L 8cyl 6A)
    2 of 2 people found this review helpful

    Great family car 🚗

    Safety
    5 out of 5 stars
    Technology
    4 out of 5 stars
    Performance
    5 out of 5 stars
    Interior
    5 out of 5 stars
    Comfort
    5 out of 5 stars
    Reliability
    5 out of 5 stars
    Value
    4 out of 5 stars
    Report Abuse
    5 out of 5 stars

    Amazing vehicle

    Joseph, 04/13/2022
    LTZ 1500 4dr SUV (5.3L 8cyl 6A)
    2 of 2 people found this review helpful

    I bought a 2008 chevorlet suburban ltz it has a great interior gas mpg could be improved but dash is a problem I would recommend it not to mention some are not like this one some could have problems

    Safety
    5 out of 5 stars
    Technology
    5 out of 5 stars
    Performance
    4 out of 5 stars
    Interior
    4 out of 5 stars
    Comfort
    5 out of 5 stars
    Reliability
    5 out of 5 stars
    Value
    4 out of 5 stars
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    3 out of 5 stars

    Mechanically sound vehicle; body rust is terrible!

    JFPorter17, 02/07/2022
    LTZ 1500 4dr SUV (5.3L 8cyl 6A)
    2 of 3 people found this review helpful

    We've owned our 2012 Suburban LTZ since new. I've kept up with all maintenance and I have to say, it's a mechanically sound vehicle. At 160,000 miles, it runs great although it burns a quart of oil every 4,000 miles and has since 100,000 miles. Despite waxing twice per year and car washes at least weekly, it began rusting after 7 years and 100,000 miles. First it was one corner of the hood and then it was both rear quarter panels where they meet the bumper cover. GM refused to acknowledge this as unacceptable and claimed, "our engineers have never seen this before". It's a shame that a $60,000 vehicle (in 2012) began rusting after 7 years. For this reason and because GM refused to stand behind the problems, I have decided never to buy another GM vehicle.

    Safety
    5 out of 5 stars
    Technology
    4 out of 5 stars
    Performance
    4 out of 5 stars
    Interior
    4 out of 5 stars
    Comfort
    5 out of 5 stars
    Reliability
    5 out of 5 stars
    Value
    3 out of 5 stars
    Report Abuse

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