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Used 2020 Chevrolet Impala Sedan Consumer Reviews

4.6 out of 5 stars
19 reviews
1

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Pros
Cons
4 out of 5 stars

Best Car I’ve owned at age 57

Gene978, 05/17/2020
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
33 of 33 people found this review helpful

I bought the One in Red Tint Coat with the Pano Roof. The car was better looking than the Top Midsized Cars I looked at first. Of course the room was awesome I always loved a big car but what sold me is after driving the Accord, new Camry, 2019 Sonata, and a loaded Civic Touring was the ride and how quiet the cabin with double laminated front glass. This car can handle for a big girl and doesn’t weigh that much 3500lbs. If I had to critique the car for the money I spent. (I did not pay $39K, I got it for almost $10K off with 15 miles) so yeah NEW. I would say helper screen in the cockpit is a little outdated now seeing the design came out in 2014. I get great MPG with so much Power when ever I need it. I had Zero Issues in the snow and live in the second hilliest City in the country here in the NE. Love the Chevy MYlink App for my Tablet and phone. To start the car and check various things like Tire Pressure, Mileage, Score Card so much more. I love the 4G LTE Built in it is more powerful that my phones 4G and I can connect up to 8 devices. Love Love Love Google Maps and Waze on Android Auto. And using just my voice without pushing a button with OK Google. Or Hey Siri for Apples Car Play. I know this is the last year and that really breaks my heart. Hyundai Group is knocking Vehicles out of the park and GM and Ford and soon Chrysler will all have NO sedans. The New Impala and Impala Wagon would of been a great turn around as a solid choice with or without body cladding on the wagon. But they closed the doors. Impala we will miss you. This is without a doubt the BEST from Chevrolet for it’s large sedan.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

AMAZING CAR!

ty alexander, 04/16/2020
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
19 of 19 people found this review helpful

we bought ours in july 21 2019, AND I LOVE IT! everything works perfectly, stylish interior and exterior. if ur in the market for a large sedan... THIS IS THE ONE!. its absolutely the best vehilce we've ever owned! we got leather on the inside and its a DREAM TO DRIVE! i totally recommend the impala, you wont regret it. it was this or a chrysler 300. im so glad we got this car! its a wonderful vehilce with loads of style! absolutely love it!

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4 out of 5 stars

Last Of The Big Cruisers

Melvin, 06/04/2020
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
10 of 13 people found this review helpful

It is a great car. I got what I believe is a good price. I believe it is still over price. Most advance safety features are optional. On most foreign competitors these features are standard.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Great except tires

Impala lover, 05/18/2022
updated 11/27/2023
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
3 of 3 people found this review helpful

GM should be ashamed for putting 20 inch wheels and low profile tires on the premier model. They are horrible, rough ride and blow out at even the smallest pot hole. Other than that, great car. Nice road trip car for highway driving long trips.

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5 out of 5 stars

A true "Merican legend and superb rider and driver

Proud Impala Owner, 10/12/2021
updated 04/13/2022
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
4 of 5 people found this review helpful

Its a looker and outstanding value for the money. I got tired of EXPENSIVE German imports and repairs and opted for a new 2020 Impala Premier and got a GREAT deal. I am hugging myself. Outstanding decision. LOVE MY IMPALA. Huge interior room. Comfortable. Loaded to the gills. I laugh at people who opted for EXPENSIVE cars because of the "Prestigious Badge." DONT DO THAT. Get yourself a superb vehicle at a great value. These cars last forever. 350 V6 engine is a GM legend and goes and goes. Drives superbly. Handles well. Riding comfort. I get a lot of THUMBS UP on the road! Classy and Classic. I will keep this car a LONG TIME. I am done blowing money every three years on an expensive import. DONE! And the little secret of the fold flat rear seats is awesome. A very very smart buy.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Smoke them tires!

Danny Christy, 05/07/2020
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
12 of 20 people found this review helpful

When I think impala I think big boat grandma car but the truth is grandma could have beat most of us over the finish line. Not on purpose but I’ve owned three impalas now and I loved each and everyone. They are comfortable and have all the power you need. If your smart enough to buy the V8 model you won’t regret it!

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Always an Impala for Life

Impala Yeah!, 08/05/2021
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
3 of 4 people found this review helpful

I love a big smooth comfortable sedan! I bought the last year GM is making sedans. Such a deal! I bought my 2020 Cajun red sedan from Avis with 35000 miles on it. It is practically new. I had bought my 2003 Impala which was my company car. I like the big long lasting engine, back up camera and large trunk. As I am 76, this Impala should last as long as my 2003 did.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

This helps me gas and do the dash.

Francisco Guevara, 10/15/2020
2020 Chevrolet Impala LT 4dr Sedan (3.6L 6cyl 6A)
2 of 3 people found this review helpful

This car interior and exterior look are amazing. This car is fast it surprised me when I first drove it. Compared to the Chrysler 300, Honda Accord, and the Nissan Maxima this car is the move. Great for long-distance drives it's like I'm riding on rails. Overall this car is an amazing sedan.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Underwhelming

Cirrus, 02/20/2021
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
3 of 6 people found this review helpful

Ive been lusting after an impala since the 90s. Finally got the opportunity to rent one for 2 weeks while my main vehicle is in the shop. The car had 23k miles on it, and i put 2k more on. The outside is beautiful, I think we all know that. However, as soon as I sat in it, I said, "this is it?" The leather is nice, and the seat can achieve a wide range of positions, but that's where my praise ends. Infotainment system and in dash display are beyond dated. They look like something you'd pick up at best buy and install yourself. The headrest is a rock, like you'd get a concussion if you got rear ended. There are no standard driver assists besides blind spot warning. This is necessary because visibility anywhere but directly ahead is limited, however I found it to be unreliable at the best of times. The car is quick, but the transmission on the car I drove was sluggish. There was a lot of hang time between gears, and I never found a way to accelerate that was smooth. The brakes would get rock hard if the car sat for anything more than 3 hours, likely a bad check valve. These issues should not appear on a car with 23k miles. For comparison my primary vehicle is a 2020 honda. It has lane keeping assistance and adaptive cruise standard. Nicer displays, more accurate voice command, and a matching msrp. It's a minivan.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

Undecided Impala shopper

DJ, 09/27/2020
updated 09/30/2021
2020 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 14 people found this review helpful

Iconic name plate, I've been drawn to it but for some reason I didn't get it. What concerns me though is the thick roof pillars that impaired visibility, to me is a must. I don't like the choice of colors as I believe they're too few. To me a large car should be a dark color, not necessarily black but may be grey metallic. Not a biggy though as the Impala obviously is a great car in almost every aspect. The engine itself gives a lot bang for the buck. If I keep being ambivalent, GM is going to stop making it.

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