2014 Chevrolet Impala Consumer Review: Many problems with infotainmen

2014 Chevrolet Impala - Consumer Review

Average Consumer Rating

36 Total Reviews

LT Sedan (3.6L V6 FFV 6-speed Automatic w/2LT)

11 of 21 people found this review helpful
Many problems with infotainment ctr/electronics
By alabama4 on


2014 Chevrolet Impala LT 4dr Sedan w/2LT (3.6L 6cyl 6A)


I've had my 2LTZ for 10 weeks. It didn't take long for me to notice that the rear view camera has such low resolution that the view has no details - everything is a blur. To me this a safety issue. When I need to see what's behind me, I use the mirrors and turn around and look through the rear window. Its a shame that Chevy chose to install a very low end camera into their new Impala which has been favorably compared to the Lexus LS class. This has been a big disappointment to me because the Impala is a really wonderful vehicle.
Update: In 3 months I will have had this car for 3 years. I have lowered my satisfaction level considerably. The car's performance is very good, with excellent gas mileage for its size and power. Comfort is good, but this car which is supposed to be super quiet has way too much road noise. I've ridden in cars costing MUCH less which block the road noise better. The electronics of the Impala suck. It started with the camera, which Chevy did replace when I complained to GM. But the improvement was minor. I don't understand why the cameras GM uses are so poor. There couldn't be that much difference in cost if they installed high resolution equipment. I would have been willing to pay extra for it. When I received a phone call from Detroit asking how I liked the new camera, I advised them that I if I rated the original camera at 0 and the camera I had in my Acura at 10, then the replacement was no higher than a 4. Very poor. Regarding the My Link system, radio/nav, I've had lots of trouble. The vehicle is equipped for 4 sources of media -- 3 USB and 1 SD. I listen to different kinds of music so I have all ports loaded. The radio confuses easily. I might have it set to play music from the SD, and the monitor shows the SD activated, but the music is coming from one of the USB devices. It rarely remembers where it left off when I turn off the car. When I restart the vehicle, the music starts playing from the beginning again. Asking it to play randomly -- it will pick out a few songs and play them in a loop over and over again. The car has been in service several times for this. The last time the tech told me he had been on the phone with Detroit for 2.5 hours and their best explanation was that I have been trying to play more than one device at a time. First of all, that's impossible. Only one device can be chosen. Secondly, this doesn't say much for the technical people who have chosen the equipment for these vehicles. As if this isn't enough, one last thing: the whole system shuts down periodically -- screen goes black and no sound. The only way to get it back is the turn off and restart the car, which apparently reboots the system. I have pretty much given up on expecting these problems to be corrected. Right now, the car has been at the dealer's service for 2 weeks. I don't believe they're working on the My Link problems this time. I've had some serious problems with the trunk leaking. We're not talking minor leaks. They've worked on it several times, but the leaks come back. The service department finally called me today to say that they simply cannot find the source of the leak and have turned the car over to a third party to help. Since I bought the Impala, trunk-related problems have kept the car in the service department for around 7 weeks, so far. I don't have it back yet.

April 2017. Edmunds has asked me to follow up on my review of the Impala. I am very happy with many features of this car. I feel safe driving it. I appreciate the alerts which enhance safe driving. The car is comfortable and roomy and has a very large trunk. My local dealer finally got the leaks in the trunk fixed by a third party. So far so good. Nothing ever was done to correct the problems with the "infotainment" center. It was obvious that the dealer didn't want to see my car again for these problems. The infotainment team in Michigan knew about the problems and approached me to take the car back to the dealer. The car was already out of warranty, but Chev said they would pay. But all efforts (by phone and e-mail) to get an appointment with the dealer were rebuffed. Even the general manager would not return my phone calls. So I'm finished with them. And with GM. The problems trying to play music from USB or SD remain. I have gone back to basic radio and playing music from my cellphone with bluetooth link. The whole infotainment system shuts down periodically and I have to restart the car to bring it back up. Recently the system which senses the key fob in my pocket and allows me to unlock the doors does not work occasionally. I have to use the fob to unlock the doors. Also, the vehicle occasionally does not sense the fob in my pocket and will not start. The message is the fob is not detected. To start the car I have to use the remote start feature on the fob. I'm afraid I'm going to have to unload this vehicle soon before it drives me batty.

Best Features

  • Rear seats
  • Front seats
  • Cargo storage
  • Outward visibility
  • Headlights
  • Engine
  • Fuel economy

Worst Features

  • Noise and vibration
  • Logic of controls
  • Entertainment
  • Usb ports
  • Bluetooth
  • Navigation
  • Electronics
  • Resale value

Recommend (11) (10)

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