Used 2014 Cadillac XTS Sedan Consumer Reviews
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xts my 5th and last cadillac
Lorrell Cooper, 08/16/2018
updated 02/20/2019
2014 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
20 of 22 people found this review helpful
My family cars have all been Cadillac since 1993. I have had five of them now.. First off my 2014 XTS (bought new) is smaller and it can no longer be called a big luxury car. It might as well be a Toyota in that regard. They changed the suspension so it handled more like a sports car. To do so they sacrificed a smooth ride. It rides like a truck., You feel every bump. It is not a quiet ride. You hear the tire hum and other outside noise quite a bit. I recently rented a Ford Torus and was amazed at how much smoother the ride was and how quiet it was inside the car by comparison. You need really good eyes to be able to read most of the instruments on the dash and it distracts your concentration on the road. The voice recognition for navigation and radio/cd etc is terrible. My cell phone is considerably better. the opening to get into the car is so small (35"high) entry is difficult. You really have to double over and bend your head down to get in. I'm agile enough to do it, but my wife has a hard time. It has a great many high tech features for convenience and safety that are really nice..........but so does everybody else. And finally...When it was 2 years old, it had depreciated to half of it's $52000 price (before taxes etc).........4 1/2 years old with 19000 miles on it and the resale value is in the toilet! (update 11/2017) Sold this Cadillac. Bought it for $57000 out the door.....sold it for $24000...just under 5 years old = $6600 deprecation per year.
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what does caddy spend it's engineering budget on?
paul d, 04/27/2017
updated 05/04/2020
2014 Cadillac XTS Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
31 of 35 people found this review helpful
Worst new car I've ever bought, and I've had at least 25. Where to start. Cue system impossible, I wonder how many drivers have died trying to turn on radio. Voice recognition non existant my lg cell phone never misses a beat but caddy has never caught on, I don't even try anymore. At 500 miles had to buy a new tire that ruptured, i must have ran over something no warranyy. At 14000 miles original tires wouldn't pass inspection, worn out, no warranty because they are performance tires. So had to pay for set of tires. I bought nokian and after 15000 more miles the nokian still look like new. Glove compartment door froze shut, dealer had to tear glove door off and replace. Side detection radar stuck on and kept side marker lights on even with car off and locked, had to replace system. Head light burnt out and informed they have to take front bumper off to replace headlight. If not under warranty that's 225.00 to just remove and replace bumper for a headlight, doesn't include parts. Latest is brakes squeal so loud people on sidewalk stop and look. Had to replace all the pads and rear rotors. Rotors were "delaminating". Like the tires, pads aren't part of bumper to bumper warranty, 75.00 dollars for pads. Honestly, i'm not hard on vehicles, this car just sucks. Oh, depreciation is insane, i'm losing value at the rate of 1000.00 a month. Am I down on gm, no, I have a gmc truck that's tops. So if your thinking about this caddy run like hell....
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Think twice on this car..think again and don't buy
Jerry, 12/16/2016
updated 12/27/2017
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
64 of 74 people found this review helpful
I own a 2014 XTS, but it's the same basic car. I started with a 2013 XTS but it was so riddled with problems that Cadillac bought it back under Lemon Law and put me in a 2014 XTS. I haven't had the problems with the 2014 that I had with the 13, but it has it's own problems that can't be corrected like a radio that won't stay off when you turn it off. Well about two times a year it will stay off, but it goes back to the "stay on" mode, and Cadillac says that's "normal" and there's nothing wrong. Well then, why does it stay off every now and then. Which version should be believed? Next would be the ride...in a word horrible! This car rides like an old pickup truck from the 50's. You feel EVERY bump and dip in the road, so much for the "Magnetic Ride Control" that's supposed to read the road a thousand times a second to avoid the bumps and dips...it doesn't! Also the tires pick up and transmit a loud noisy sound to the cabin...on even the best of roads. Last would be the resale value. My car just turned 16,000 miles and is in excellent condition, and according to Kelly Blue Book, it's worth $30,000 less than it cost in two model years. It must be a really hard sell on the used market. Potential buyers are smarter than I was, and they know what a disaster this car really is and avoid it. I wish I had. I haven't changed my feelings about this car. As the word gets out, even fewer people are buying a Cadillac XTS. Both Cadillac and their dealers are desperate trying to get rid of them without much luck. The Sales Manager at my dealership has been dogging me with never ending e mails about me trading my 14 in on a 2017 "you'll have a new 4 year bumper to bumper warranty." Yeah right...just what I want, the same exact car, with the same exact horrible ride, and all it will cost is my 14 and $31,000. Sorry, but no thanks. I do want to say the dealer is excellent, but they didn't build this horrible car. Add to that the new Cadillac CT6 which again is almost exactly like the XTS, but two inches longer, and get this...the base model is about $58,000 and it comes with a 4 cylinder engine...a Cadillac with a engine they borrowed from a Chevy Cruze...are they crazy?? By the time you upgrade to the proper V6 engine and trim package, you'll be at 70 some thousand dollars! No wonder you don't see many if ant CT6's on the road. Cadillac has lost sight of who their customers are chasing both BMW and Mercedes customers, and it hasn't worked. They just lose loyal customers like me forever. Cadillac has nothing to offer me anymore so I will go in a different direction when it's time to trade. It really is sad, but the stupid Cadillac Division Manager doesn't have a clue as to what their customers want. Haven't changed my mind on this car. With 21000 miles on the car, I have had the 3rd replacement battery. The onboard computer that controls EVERYTHING is as dependable as a $25 watch. The bumper to bumper warranty expires in January of 2018. Will see if I can buy an extended warranty just to cover this nightmare that's always causing trouble. When you buy a Cadillac, you will live with the Dealer's Service Department and 99% of your problems will be with the useless technology that was forced down your throat!
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Trouble with Electronic Components
Gokmen Oktem, 12/28/2017
2014 Cadillac XTS 4dr Sedan (3.6L 6cyl 6A)
14 of 15 people found this review helpful
It is expected that everything is working at least electronically in a luxury car but CUE touch screen of 2014 Cadillac XTS was not easy to use, nor responsive and now recently it stopped working entirely. I need to select the media control from the buttons on the stirring wheel now. Another trouble was with headlights. Also, glove box doesn't open either after it used to work intermittently.
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Loved it at first, but fatal flaw...
David Wang, 10/25/2015
2014 Cadillac XTS Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
24 of 28 people found this review helpful
I recently had this car for an extended rental covering nine days and 1200 miles, so I hope my review holds some weight. When I first got on the road in this Cadillac, I was thoroughly impressed and thought GM has come a long way since the last time I had regular use of another GM vehicle in the late 90's. This Cadillac had good power, good braking, decent handling and road feel. The HID headlights light up everything on the road, but get used to the flashing from oncoming cars thinking you have your high beams on. The 6-speed transmission is good but is no match to an 8-speed ZF transmission. The interior is very nicely appointed, but the infotainment/climate control is extremely cumbersome. Buttons would not register depresses or would be delayed. Adjusting the audio volume with buttons that had a delay couldn't be more annoying. The large LCD screen showed fingerprints all over and there is color banding if viewed thru polarized sunglasses. The hidden compartment behind the controls was too easily opened when inadvertently touched. The Bluetooth connection also intermittently would not play audio from an iPhone and would require an effort to disconnect and reconnect. Which leads me to review the worst design flaw of this vehicle: the "smart" key. The locking algorithm of the car allows the user to lock the key inside the car with no ability to unlock the car. I experienced this when I had the key in my hiking backpack, walked up and opened the trunk where I placed said pack and key inside the trunk and closed the trunk. Doing so, locks the trunk without alarm and does not unlock the trunk and/or doors. No other smartkey equipped car I've experienced would allow the user to do this, and I cannot believe GM engineers did not think of this all-too-common scenario. Even a 2007 Toyota Prius would unlock the cabin doors if it detects the user closing the hatch with the key inside the hatch. Overall, this was a nice effort by GM in producing a luxury vehicle to compete with the Japanese and German manufacturers, but it still misses in the fine details that make a good car a great car.
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Road noise
Sposen, 07/24/2018
2014 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
9 of 10 people found this review helpful
Road noise is excessive , especially for the Cadillac brand
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Rough ride
Richard Goulding, 05/19/2018
2014 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
5 of 5 people found this review helpful
This car has the magnetic ride suspension. You feel and hear every road imperfection. The car vibrates on the highway. It has not improved with use. The CUE system is difficult to master and requires taking your attention off the road.
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Will never buy another Cadillac
Disappointed in Phoenix, 10/21/2019
2014 Cadillac XTS Platinum 4dr Sedan (3.6L 6cyl 6A)
5 of 5 people found this review helpful
Paint started chipping off after 2nd year. Now it looks terrible. CUE system screen delaminated twice already. Cadillac wants $1500 to replace it...again interior is plasticky and cheap. The pleather has already worn off the center arm console Headlight bulb went out. Over $100 to replace a bulb When it is hot out, the left blinker sometimes stops working Fan switch broke and ran down the battery. Cadillac replaced it under warranty, but charged me for replacing the one year old battery that it came with! The engine runs fine, but everything "luxury" about this car is not luxurious. I should have bought a high end impala for 1/2 the price. Very disappointed.
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Nice comfortable roomy sedan with large trunk
Kevin, 02/21/2017
updated 03/06/2018
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
10 of 12 people found this review helpful
I have had the car 2.5 years and have driven 24,000 miles. I have never had to take it to the shop and it is a nice riding car. Personally i wish for a m ** Update ** Car is still rock solid at 37,000 miles and is good as my last review.
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Do Not Buy
Gregg, 03/14/2016
updated 09/14/2016
2014 Cadillac XTS 4dr Sedan (3.6L 6cyl 6A)
18 of 24 people found this review helpful
Poor resale, excessive repairs, CUE system is unintuitive, hard ride, mediocre handling, uses premium gas
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Still a great car!
Bill Olinger, 07/01/2016
updated 01/19/2021
2014 Cadillac XTS Vsport Platinum 4dr Sedan AWD (3.6L 6cyl Turbo 6A)
13 of 17 people found this review helpful
This is my fifth new Caddy since 1990 and the best so far. I sprung the extra cost for the Platinum/Twin Turbo. Besides the great power (better than my previous Northstar engines), with the Platinum you get most of the goodies included. I do not have automatic parallel parking or rear seat DVD, and did not want them either. This is the car you could drive from coast to coast in comfort. The only sedan trunk I've ever had bigger than this car was an old Mercury Marquis. The only trouble I've had is with a couple pieces of dashboard trim. Even people who aren't in to cars say it's beautiful, especially the interior (jet black with wheat inserts). Occasionally I'll experience an electronic gremlin that will (for example) shut off the lane departure system without my pressing the button. It's obvious when it happens and easy to reset. Not worth a trip to the dealer. My wife owns a 2016 Lexus, and the electronics are much more confusing than on the Caddy. The adaptive cruise control is amazing. The brakes come to very quick stops if needed. the front end at night especially is a head turner. I've seen the new CT6 (the big new flagship, not to be confused with the smaller CTS) in person and it's a great car, but it does not detract from my XTS owner ship. (Maybe in a few more years...!) I've logged about 29K miles so far. I read the Cadillac forums, which are mostly posts by those with gripes, but I have experienced very few of the problems I have read about. Not one serious issue yet, mostly routine maintenance and a couple of minor recalls that all cars can have. The Bose "Centerpoint" surround radio sounds fantastic. The ride is smooth, the car handles well, and it has more reserve power than anyone needs. I find that Caddys (maybe GM in general) have well-calibrated gadgets (blind spot, cruise, etc.) that work well. Our new Lexus has the same gizmos, but somehow are not "spot on" like those in Caddys. Big Caddys have always just "felt right" to me. Addendum: car is now 5 1/2 years old and still like new. (I keep it garaged and cleaned.) Only notable issue is that batteries only last about 2 years it seems. Probably lots of heat and gizmos that drain it. Also, first two were factory batteries. Replaced now with an aftermarket that might last longer. The more I keep it the more I like the car, especially since GM looks to be phasing out large sedans from most of their lineup in favor of SUVs and trucks. Addendum #2: Now at about 50,000. This summer I was driving in the desert for a few days where temps reached 122 degrees. The electric cooling fan "stuck" on and drained and ruined the battery. The dealer "reflashed" a computer, which stopped the fan from constantly running even after shut-off. Had to remove the fuse for a few days when parking. Eventually, the dealer replaced the fan assembly as it was just shot, probably from the extreme heat. Unfortunately, about the same time the passenger-side LED DRL assembly burned out. Headlight still worked, but it's all one sealed unit. $1600 to replace and not covered by warranty. Oh well, way cheaper than a new car! Overall still a great car and looks and runs like new! Update: the only issue is with the 20" low profile rims and tires. Strike a curb when turning and you're more likely to blow a tire or dent the rim due to the "rubber band" tire and lack of cushioning. Looks cool, handles nicely, but...
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Stay away
Unhappy, 01/25/2018
2014 Cadillac XTS 4dr Sedan (3.6L 6cyl 6A)
11 of 15 people found this review helpful
Cadillac has always in most of our minds been about luxury and beauty. Well it may still be luxurious & beautiful to look at, but that is all it offers,,, just looks... The base model offers nothing one would expect with an original sticker price of close to $50K,,,, My last 4 dr sedan, Ford Taurus, 2010, is missed terribly !!!! No heated seats, no sunroof,, the control system (radio, heater & AC) is controlled through a "CUE" system, that is like using a I-Phone while you are driving,,, and you know what they say about using your phone while driving..... Although you can adjust these in a more traditional way,, it's not anything that is easy to do,,, finger sliding & touching is still a must to operate controls.... Only using the steering wheel controls to change radio stations is the best way to insure your safety........ If you have to pull your door shut (either side) you better have real long arms (or be un-belted) because the doors open where a person under 6ft tall will have issue reaching the handle to pull shut...... Overall,,, I am very surprised GM put out such an inferior product with the Cadillac name on it....
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My 2014 Cadillac XTS
hmarron, 12/29/2013
updated 01/02/2018
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
61 of 99 people found this review helpful
My 2014 Red Cadillac XTS was delievered in Sept 2013 and I now have 1500 trouble free miles on my car. I have purchased over a dozen new cars over the last 40 years and only my Porches were this reliable out of the gate. It is so quiet I accidentaly left the motor running when my wife and I went to lunch - it was still running when we returned - there is no key. It is a better value for your money than the Mercedes E Class, BMW 5 or the new 2014 Cadillac CTS Sedan. On April 8th 2017 - I sold my great XTS and bought an even Greater CT 6 - the only thing wrong with the Cadillac CT 6 is that GM and Cadillac don't know how to advertise their cars like Lexus, BMW and Mercedes - if they did - the CT 6 would be blowing them all away on Sales.
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XTS V-Sport at 100,000 Miles
BTTBSS, 05/24/2022
updated 05/27/2025
2014 Cadillac XTS Vsport Platinum 4dr Sedan AWD (3.6L 6cyl Turbo 6A)
2 of 2 people found this review helpful
Bought in 2015 with 22,000 miles on it. Was registered to GM so likely a former executive car. It had all the boxes checked. Rear DVD, Window Shades, Radar cruise control and more. I drive it every day. It is fast, comfortable and handles better than any other Caddy I have owned. Maintenance has included flushing transmission, replace spark plugs at 100,000 and replacing front shocks and brakes. It eats batteries and is on number 4. Replaced Cue screen under warranty. Drivers seat memory settings tend to go away but a Pretty dependable car overall.
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A classy Ride.
Dean , 02/05/2023
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 2 people found this review helpful
My XTS is a wonderful car, Very easy to drive in town or on the Main Highway. Looks great.. Better mileage on the highway than in town. Handles well in traffic, Does well in snow. Sound system is great. Miss the CD player. Easy to keep clean. Very comfortable seats. Love the heated seats, especially during cold weather.. Auto start is great. It is a classy car and a great ride.
2014 XTS
nathan mcgill, 09/11/2018
updated 09/14/2020
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 3 people found this review helpful
good car rides good, could use more head room so a man can wear a hat. look great in pearl white with shale interior. New models have better warranty to match competition. Nav system, lane depart, parking sensors, rear view camera, great items. Problem with cue screens, they crack.
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XTS among the Best
Gary Hundlo, 01/15/2019
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 3 people found this review helpful
It takes some knowledge of computers to work through the menus for different items . But the Car is great for local trips and vacationing trips , over all We love it . Great styling ,comfort ,and ride.
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Another bad decision!
Harvey, 12/27/2021
2014 Cadillac XTS Vsport Platinum 4dr Sedan AWD (3.6L 6cyl Turbo 6A)
2 of 3 people found this review helpful
This is my 3rd Cadillac and second xts. Had a 2013 xts platinum with wheel issues shortly after purchasing. Was told it’s the design and they’re low profile so they always end up being bent. So I purchased a set of aftermarket wheels for less and they look better. The ride is still not good enough. Bought a 2014 xts vsport platinum. Brake problem every other week. Rotors warping, squeaking, you name it. Cue system is terrible unless you have a 2016 or newer. Carbon buildup issue and half of the Cadillac dealers act like they don’t know anything about the service to clean carbon out of intake. All struts on the 2013 and 2014 had to be replaced as well as the rear air suspension compressor and it still doesn’t ride well. No more Cadillacs for me even if I was filthy rich. They look good when they’re sitting not worth the constant issues.
Don't believe the hype.
S Elmore, 03/19/2021
2014 Cadillac XTS Luxury 4dr Sedan (3.6L 6cyl 6A)
2 of 4 people found this review helpful
My wife really wanted a "Caddy" and so we bought a used 2014 xts with decent mileage and price. She wanted one yrs ago, but we went with a Mercedes instead. We were able to give the Mercedes to our daughter with little to no issues. 6 months into this Cadillac and I'm starting to regret this purchase...smh...I knew better and should have ran away/talked her out of it. We recently recieved a letter from the warranty department saying the want to raise the price of the warranty (which we negotiated into the financing) and they dropped us when elected not to. I guess only consumers have to honor contracts. Soon after the warranty incident, a simple swap of key fob batteries causes the car to pick and choose the times it recognizes the fob and starts the car. The QUE system is Ok, but can be finicky as well. Lastly, the gears are beginning to slip. My wife's dad had a Cadillac, and other than 1 or 2 good yrs, that car turned out to be a nightmare. I read and follow many expert reviews all the time and I never had a desire for any GM product; I just wanted to bless my wife. She was blessed...now all I want to do is curse.
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Love this car!
Susan, 12/26/2018
2014 Cadillac XTS Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
1 of 3 people found this review helpful
It is a pleasure to drive, comfortable and stylish.
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Cue audio
Gregory Cole, 05/11/2019
2014 Cadillac XTS Premium 4dr Sedan (3.6L 6cyl 6A)
1 of 3 people found this review helpful
I took my 2014 cadillac xts to the dealer ship and was told I needed a new radio by the dealership so I ordered a new radio my radio came in and I went to get it installed now I'm hearing that it's not my radio it's the wiring my thing is why is this not a recall the car looks way to good for it to have a busted radio in it
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Vroom
Mike , 07/29/2023
2014 Cadillac XTS Vsport Platinum 4dr Sedan AWD (3.6L 6cyl Turbo 6A)
0 of 2 people found this review helpful
Very nice car ready to move to a CT5 Vsport
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Awesome
Montago Silas , 10/14/2024
2014 Cadillac XTS Luxury 4dr Sedan AWD (3.6L 6cyl 6A)
0 of 2 people found this review helpful
2014 Cadillac xts has been the smoothest ride. No other vehicle can compare.
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XTS
David Morales, 04/21/2018
2014 Cadillac XTS 4dr Sedan (3.6L 6cyl 6A)
0 of 5 people found this review helpful
Great car for the money
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Low mileage caddy
G Nelson, 12/25/2022
2014 Cadillac XTS Premium 4dr Sedan AWD (3.6L 6cyl 6A)
0 of 1 people found this review helpful
Beautiful caddy with extremely low mileage. Needs some electronic updates but the car has no wear and tear. Truely a rare find. The dealership took pride in showing a clean car!
Very Happy CADILLAC XTS Owner.
Pete Stuart, 06/17/2018
2014 Cadillac XTS Premium 4dr Sedan AWD (3.6L 6cyl 6A)
0 of 6 people found this review helpful
I've owned the Lexus LS, Acura RL, Genesis, Volvo and the XTS is the best yet.
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