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Used 2018 Cadillac Escalade Consumer Reviews

3.2 out of 5 stars
48 reviews

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We have a limited number of reviews for the 2018 Escalade, so we've included reviews for other years of the Escalade since its last redesign.

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Pros
Cons
5 out of 5 stars

2018 Escalade SUV

KJW, 05/21/2018
2018 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
11 of 13 people found this review helpful

Ride is very comfortable and power is great. Instrumentation is very good. No need for platinum options.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

My First and Probably my Last Escalade

K. Dowling, 09/19/2016
2016 Cadillac Escalade Premium 4dr SUV 4WD (6.2L 8cyl 8A)
14 of 17 people found this review helpful

I traded in a 2008 Lincoln Navigator for the 2016 Escalade. I love the styling and the technology, but that is about it. Comparing the 2016 Escalade and an 8 year old Navigator, the ride in the Navigator was superior. In addition I think the driver's seat in the Escalade is probably the most uncomfortable car seat I have ever sat in. For almost $90,000 I was expecting a lot more comfort.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Worst Vehicle I Have Owned Next to My 1997 Pontiac

RS, 04/09/2019
2016 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
7 of 8 people found this review helpful

My wife really wanted this car after owning a Toyota Sequoia for 6 years (never a problem). I bought the vehicle for her as a birthday present, Platinum Edition. I can say that the vehicle is very beautiful. I like the style on the outside. That's about it. We've owned it for nearly 4 years and it's in the shop about 8x per year for everything under the warranty. They had to replace the computer board a few times as the vehicle just shut down on her. Many things have been replaced on the SUV. We only have 40k miles on the car, but my wife has the serviceman's cell number. It's really not worth the price when you can buy a Toyota, Lexus or BMW and not have to take it to the shop every few months. It's what I expected, but now my wife never wants a Cadillac again. I've talked to other owners and they are not that impressed and have had similar experiences. Highly NOT recommend.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Worst Vehicle We Have Ever Purchased

Maria Almeyda, 01/31/2019
2018 Cadillac Escalade 4dr SUV (6.2L 8cyl 10A)
22 of 29 people found this review helpful

This is our fourth and last Cadillac or GM vehicle. The Escalade is a horrible vehicle. The transmission does not shift properly. In fact, the dealer replaced the original transmission at 3000 miles. The mounts have also had to be replaced as well as other parts. The controls are difficult to maneuver. Cadillac customer service in Detroit is the worst anywhere. They never acknowledge any problem, do not attempt to repair anything, and then ask you if you are satisfied. We are in the process of having our arbitration hearing as part of the lemon law process. The Escalade has been at the service shop for almost 60 days over six visits in just 11 months. Do yourself a favor and listen to the reviews. Do not buy or lease an Escalade or any GM product.

Performance
1 out of 5 stars
Comfort
1 out of 5 stars
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5 out of 5 stars

Nothing can be finer than riding in the best

John Barbee, 11/17/2018
2018 Cadillac Escalade 4dr SUV (6.2L 8cyl 10A)
9 of 11 people found this review helpful

Forget the bells and whistles on the Cadillac, or any other full sized SUV. Drive the best. The 2018 base model Escalde has everything you need for the open road!

Performance
5 out of 5 stars
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