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We have a limited number of reviews for the 2013 Q7, so we've included reviews for other years of the Q7 since its last redesign.
We will never let it go***
Chris, 02/05/2017
updated 02/11/2021
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
79 of 82 people found this review helpful
New update The 2013 is JUST as good. We now have 170,000 miles on it. *update* After 250,000 miles, we did let it go. Only to buy a 2013 Q7 with 200,000 fewer miles. We still love this vehicle. My wife was first introduced to the Q7 in 2009 when her cousin came down from Boston in hers. My wife fell in love with the drivability, the appointments, and it not having the stigma of elitism (buying a brand badge versus a quality car). Most of the people we knew at the time had never heard of Audi. Maybe because we were too poor to even afford one, but we all knew Mercedes and BMW! My wife didn’t want to drive a badge, she wanted to drive a well-crafted machine that would last a long time. A few years later, I found a lease return TDI Prestige in Florida that was well priced. I jumped on it. Why really did we want the Q7 over anything else? We wanted a 7 passenger vehicle. There are only four of us in the family, but randomly we will transport friends to and from school and ball games. So the third row seat didn’t need to cavernous, just legal for short trips. We wanted a comfortable long distance vehicle. We regularly travel 2,500 miles across the United States, so we desired something comfortable. I’m 6’1” and many vehicles don’t fit me. This fit me like a glove. In these travels, we travel through all types of weather, including snow. We also travel back roads a bit also, so we desired a four wheel drive. We needed something that could tow a 5,000 pound camper. And we desired 20+ mpg. This wish list narrowed us down very quickly. The Q7 was at the top of the list. With nearly 180,000 miles on our Q7, we have done NO major maintenance. Brakes, oil, tires, battery and other small things like this; but we have done nothing major. We continue to drive this car as our primary cross-country conveyance. We have no squeaks, no rattles, no clunks and to broken nobs. The seats have no tears, rips or bad wearing spots. This car has really held up to my family. It has truly held up to the price I paid for it. Even my fuel mileage increased as I put miles on it. Currently, we average 25 MPG on the highway, and around 18 in the city. The bad: The OEM brakes. This is a heavy machine, and the brakes remind you that it is heavy! Our first brake replacement, we upgraded the rotors and pads and reprogrammed the sensitivity of the brake pedal. It made an immense difference. Tires. This is a heavy machine, and it eats tires faster than a minivan. I finally went to a Conti DWS with a 50,000 warranty. This way, every time I swap tires at about 40,000 miles, I get $125 discount off the new set. MMI The interface with the computer is like jumping from Windows to Apple. There is a lot of getting used to the strange interface. My wife loves it, so I won’t expound on it!
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Best Luxury Mid-SUV/Maint and Repairs $$$$
SCVolunteer, 01/12/2017
updated 07/27/2020
2013 Audi Q7 TDI Premium Plus quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
49 of 51 people found this review helpful
Bought Q7 TDI 3.0 used in 2014 with 25k miles in perfect shape. Vehicle now has 175k miles on her but still running like a mule. Brakes and Tires have been biggest problem. The vehicle simply consumes both. After three sets of brakes, we left AUDI OEM and found an after market heavy duty combination of brakes and rotors that lasts better than factory. It is still chewing up tires. No solution for that with the Quattro. Audi really should have installed heavy duty truck brake discs and pads with the overall weight of the vehicle at 6000lbs+. The performance pads just wont hold up. She began leaking oil from the transmission and engine block junction at 130k miles and continues leaking oil at rate of 0.5L a week. $7k required to fix it would total the car. After the BOSCH settlement and engine modifications for the TDi engine, the car began guzzling AdBlue to meet California emission Rec's. I can't say I have noticed a significant change in performance, but the AdBlue light comes on weekly... Our latest weekly maintenance light is the radiator water telling us we have apparently sprung a leak? Other than that, we had a glow-plug issues around 140k miles that sidelined the vehicle during a road trip that took the dealership a few days to reconcile. Interior is still holding up well, but leather is starting wear. The rear auto lift gate does not function properly and lift the gate from the rear handle but that is the ONLY electronic issue we have had-EVER. Find a GM, BMW, Mercedes, or especially a Range Rover that has no electrical technology failures in 7 years and 150k miles!! Overall she has been a beast and still runs fast and strong but she's just getting too $$$ to maintain and unreliable for long trips anymore...Our road has come to an end. Overall, top of the class in the Midsize Luxury 3rd row category in my opinion and the 3.0 TDi engine was Bad-A*S and a hauling MULE! It's a shame it's gone but we do need to protect the environment...I support that. I am so impressed overall with the Audi brand and service experience I purchased my second S5 Cabriolet this year and likely will be putting a kidney on the market soon to acquire a 2020 Q7. Sad its $20k more MSRP than it's predecessor but the AUDI technology is truly at the pinnacle of luxury autos now. Get what you pay for?
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2013 Audi Q7 for sale near you
Showing 3 of 99 listings
- 3.0T S line Prestige quattro 4dr SUVMSRP: $7,995132 mi away
- 3.0T S line Prestige quattro 4dr SUVMSRP: $10,200134 mi away
- 3.0T Premium Plus quattro 4dr SUVMSRP: $17,995134 mi away
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Best SUV you can buy
huntm2000, 04/07/2013
2013 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
39 of 42 people found this review helpful
The 2013 Audi Q7 is a great SUV. It has great power, handling, and safety you can ever ask for. It has plenty of room for hauling the family around including the dog (75 lbs) to and front soccer, grocery store, and family road trips. So far i have al but positive experiences with the Q7.
Nine-years-old, 65,000 miles, zero issues
Audi lover for life, 08/20/2020
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
13 of 13 people found this review helpful
Our 2011 Q7 tdi premium plus is absolutely amazing! She's nine-years-old, has 65,000 miles, has been well maintained, have had zero issues, and it still has the new car smell. Just had the 65k mile maintenance completed and she needed breaks for the first time, and she's 15k miles into her second set of tires that were mounted three years ago at 40k miles. MPG is exactly as rated, Turing distance is incredible (630 miles on a single tank, with six gallons to spare). The Q7 is our second Audi, our first was a 2001 TT which we just sold with 240,000 well maintained miles and was still going strong, but was starting to show signs which is understandable for any car with just under a quarter million miles. We intend on keeping our Q7 just as long, hopefully longer...we'll see. So, my advice to anyone who is either thinking about purchasing an Audi, or already has one remember they are expensive for a reason, they're designed, engineered and built very very well with top quality materials made by and installed by expert craftsmen. Take care of it, and remember just because it's designed, engineered, and built for high performance does not mean abuse it and drive the hell out of it every time you take it out. You will get out of it what you put into it. Take care of it, and it will take care of you.
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First Audi and LOVING it...
audifan2011, 09/17/2011
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
21 of 22 people found this review helpful
This is my first Audi and I'm really loving it. I've never owned a Diesel auto before but the gas mileage is great. But the fuel is more expensive so I'm not sure if it's not a wash by the time it's all said and done. Here in CA, diesel is at least 30 cents more per gallon for diesel vs. unleaded. The quality is great and I'm at 3,500 miles and not any problems at all. It runs smoothly and I'm averaging about 22 miles per gallon driving a mix of the city and highway (mostly city). I've averaged about 560 miles on a full tank of gas. The tank holds 26 gallons of diesel fuel. I test drove many different SUV's including Mercedes, Lexus, BMW, and a few others but none could compare
Really impressed....Love my Q7
audifan2011, 05/06/2012
2012 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
44 of 49 people found this review helpful
I thought I'd wait until I hit around 1 year before I left a review. It's been about 1 year since I bought my Q7 TDI and I thought I'd share my thoughts on it. I've been very happy with the Q7. Originally I wasn't planning on going with the TDI but the dealership happened to have one in stock on their showroom floor and it had all the features that I wanted. It would have taken about 2 months to custom order one so I decided to go with the TDI even though it was more expensive.
Unreliable electronics, worst customer support
manosp, 12/22/2018
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
20 of 22 people found this review helpful
I purchased a new Audi Q7 S-Line in 2011. Multiple repairs and recalls during and after warranty period. Electrical is particularly problematic. Changed first sensor door handle in 2014, under warranty. Now, with just over 70,000, all FOUR handles failed, had to replace new battery AND all four handles, total cost over $2,500. Clearly a manufacturer defect and if you search you'll find multiple complaints about the problem, so I called Audi Customer Service. The car was always dealer-maintained and repaired, with all records, but they've been "researching my inquiry" for over a month now with no decision. NOT what I would have expected of a "premium" car brand
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Very pleased with my Q7 TDI
lttmkd5, 07/10/2013
updated 01/12/2017
2013 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
25 of 28 people found this review helpful
Wanted to wait until after my first required service for a true evaluation of the Q7. Bought my Q7 TDI after driving/considering the X5D, ML350 Bluetec, Toureg TDI. Only the TDI provided me with the space I needed in cargo area and fairly useable 3rd row, even if only occasionally. I have my own soccer training business and none of the others would fit my gear without much struggle. Close 2nd were the ML, which rode wonderfully, and the X5D which felt very much like a BMW. The Audi is a great combo of all the things I needed. Very powerful, quiet, and tremendous gas mileage! Came from an '07 MDX where I struggled to get 330 miles from full tank, I now get that on a half tank! **Update 7/2016...Still love the Q7! The only thing that I would improve is the WiFi. Hope they have improved it for 2016 because mine is awful. Nine out of ten times I have to take it off WiFi if I'm trying to stream music because it can't do it. Other than that, it's been a great vehicle for us.**Update 1/2017 Cancelled the Audi Connect which provided the WiFi through Sprint. Total waste of money. Hope it's improved. Had my first mechanical failure since purchase in 4/2013. Blower fan for climate control died, unfortunately during the coldest weather of winter so far. Audi Chantilly was awesome as usual and was replaced under the extended warranty I purchased. Other than that, still love the truck. Sadly disappointed the TDIs have been eliminated for the foreseeable future. Will consider trading in on a new diesel if they ever come out with one.
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Just as good as our other one!
47Drivet, 02/10/2021
2013 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
8 of 8 people found this review helpful
We purchased the 2013 as a replacement of our 200,000 + mile 2009. With good preventative maintenance, we have just passed 170,00 miles and she is still out cross country rig.
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Excellent Family Car
chchoi, 02/16/2011
2011 Audi Q7 3.0T Premium quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
31 of 36 people found this review helpful
This Q7 replaces my 2008 A4. Q7 is huge. A lot of room. I love the 3.0 Supercharge engine with 8 speed auto. Pickup is very smooth. Mileage is OK. It does better than my 2005 X5 3.0i. It feels very heavy and during braking, I need to step heavier to stop it. I took it to the snow and it was fun driving at 70mph and passing other cars with chain. It is a excellent family car.
@ 3,000 miles
Joe, 11/01/2010
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
12 of 13 people found this review helpful
Traded in Allroad (wish they still sold that in US) for diesel - like the excellent mileage and lower emissions. Decision motivated by lower environmental impact. Compared to BMW X5, LR4, Lexus, MB BluTech. Excellent choice if you need space and winter surefootedness. Lots of torque, but it's a heavy car (noticeable in stop-and- go traffic). Drives very well - particularly on highway. Towing package did not include electrical harness - took a day at dealership to install. Major irritation is driver's seat position - simply too high for comfortable posture.
Audi driving experience
owner, 06/28/2020
2012 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
6 of 6 people found this review helpful
fabulous road car, great snow car, versatile and smooth
Very disappointed in the Reliability of Audi
Big Rob, 08/21/2020
2012 Audi Q7 3.0T Premium quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
12 of 15 people found this review helpful
I sold my 2007 Lexus LS 460 and bought a used 2012 Q7 with 80K miles. Big mistake. I got an amazing deal but I gave up the silky smooth ride and 147K miles of maintenance free driving for a bumpy ride that got worse over time. The styling of the Q7, all those red lights inside and the killer Bose stereo won me over. I feel the car is under-powered. It needs at least a 4.0 ltr engine or a V8 to move the 7,000lbs. After about 15K miles I had to replace the belt tensioner and both belts ($848) After another 3K, the valve cover gaskets were leaking like crazy ($1265) As a result of the gaskets leaking, a month later I had to replace the o2 sensor ($398) now at 103K miles the resistor for the A/C and blower motor have gone out ($1677) So much for getting the great deal. I've put that and more back into the car and have barely had it two years. I have a friend with a 2011 A6 with 168K, he as dropped over $3500 in the last year as well. I'm done. Won't buy another Audi until I can afford the Q8.
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blew the motor at 128k
usmcbw, 08/28/2019
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
11 of 14 people found this review helpful
headline says it all. $15k to replace. No thank you. Audi adds to my list of vehicles never to buy. Was also known to drink oil and it is a common issue with the q7.
My Squeaky Brakes???
Bill Wegener, 01/07/2018
updated 08/30/2019
2013 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
15 of 20 people found this review helpful
Since the day the car left the lot, the brakes have squeaked, made noise, annoyed me.. I took it back to the dealer and there response was “What Noise”.... I am two brake jobs and new rotors into the car and still they squeak?? I was told get up to 30-40 Mph and slam on the breaks to get the dust off of them. Huh Really.. Didn’t work. As I talk to more and more Q7 owners they all have the same bad story. For the cost of this car, they should be able to engineer brakes the don’t squeak. Update: I have since sold the car after a few more visits to the dealership, with no further satisfaction on getting a fix for the brakes. I did tell the dealership if they could guarantee that a new Q7 would not have the same problem? I would buy one.. They could not and would not say this.
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Q7: Power and Luxury is possisble!
texasrich1, 01/01/2013
2013 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
70 of 102 people found this review helpful
The Q7 TDI with the 8 speed automatic is a pleasure to drive. This is not your typical diesel found in US cars. The TDI is very quiet but really strong, the torque provides a very smooth acceleration and the 8 speed transmission shifts flawlessly. On a recent highway trip to Atlanta, Ga we locked the cruise in at 78 and were getting 26.6 MPG with 3 adults. The Audi MMI ( multi media interface that controls the nav, music and voice recognition works great. I really like the Goggle Earth Navigation. The MMI allows for up to 8 devices to be connected through WiFi. The seats are comfortable and 2 position seat memory works well for the needs of 2 different sized drivers.
Garbage in Garbage out
EC, 08/03/2017
2011 Audi Q7 3.0T Premium quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
32 of 47 people found this review helpful
So I am no longer a member of the Audi family. I owned my 2011 Audi Q7 for 6 years and for the most part it was alright. My biggest complaint is the maintenance. Every single service I had done was done at a Certified Audi Dealer, yet after 3 years the thermostat went out, exactly right after the warranty had expired. To make up for this, Audi did not pay for the repair, they did offer to cover my service through 75,000 miles. Fast forward 2 1/2 years and my 6 weeks after my 85,000 mile service my coolant light comes on and I take it back to Phil Long Audi here in Colorado Springs. To my surprise the thermostat again needs to be replaced because it is leaking, as well as an additional 2K in suggested repairs. So 6 weeks after a service and an "Audi World Class" Inspection at certified dealer, the car basically fell apart. I contacted Audi of America and they offered me a 25% discount on the Thermostat repair only as a good will gesture, what a crock. They do not stand behind there product as long as there is a buck to be made and I refuse to do business like that no mater how "nice" there cars are.
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New to 35K review
boyracer3, 01/21/2013
2012 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
15 of 22 people found this review helpful
Phenominal vehicle. The engine delights me still. Lots of torque, feels sporty despite its size. 7000 lb towing capacity, seats 7 and will get 32 mpg on the highway. There's a 400 mile stretch of desert through AZ and NM where I've done this twice! Gets almost as good mileage, in town, as my A8 gets on the highway. love the wifi hotspot, thought it was a silly gimmick, but my wife uses it with the iPad often. Wifi is tmobile so coverage isn't great but it's great for looking at restaurant reviews and researching hotels etc. Love the google driven Nav. The satellite overview makes exploring easier and adds visual interest. Makes driving at night and in the rain more engaging.
24,000 Trouble Free miles
Chuckster, 10/15/2017
2013 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
4 of 5 people found this review helpful
Highway mileage great, city not so great. Third row access is tight. Solid feel.
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Great SUV
Q7Owner, 11/04/2010
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
3 of 4 people found this review helpful
I have had the car for only 2 weeks, but so far it's been great. For such a heavy SUV it feels light under acceleration, but leans a little in corners due to the weight. The 3.0T feels more responsive than the TDI. The torque in the gas engine isn't quite as good, but still feels like plenty. The gas engine feels more alive and is funner to drive. It is very nice inside and out. However, some things like plastic interior door handles, cheap feeling engine start/stop button, make it seem slightly less expensive than a BMW, Lexus, or Mercedes. It still feels solid overall though. Noticed a couple very small paint blemishes I have not had on other cars I've owned. Overall happy with the car!
Truly A Luxury SUV
q 007, 12/05/2010
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
3 of 4 people found this review helpful
Finally broke 1k miles on my Q7. I along side of my 2002 audi s4 and 2004 audi a6 2.7t; the Q7 makes a great family SUV, I had custom dvd entertainment install and my kids loves it while on the road. With a lot of mix city and highway I average around 20 mpg. I tested droved the 2010 x5 with v8 setup and merc gl 550 both did not have the solid feel and quality interior. The X5 was very responsive on the road and sporty while the Merc felt too calm and soft on the road while the q7 had the balance of both worlds.
Audi Q7 PRESTIGE S-LINE
Jake from StateFarm, 01/23/2016
2012 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
7 of 13 people found this review helpful
This vehicle has one of the best factory stereo systems I have ever heard. The original owner paid for the $6300.00 optional Bang & Olsen 14 speaker, 1000 watt digital amp system. The front dash speakers both raise up out of the dash for proper staging and clarity. All of the speakers have aluminum grilles and sound amazing no matter what type of music you prefer. The vehicle has the 295/35/21 in tires mounted on 21×10in wheels that give the vehicleft an aggressive stance and look. I love the vehicle but my wife wants something smaller. We are considering the 2016 BMW M4 M edition and the Audi SQ5 S-Line. I wish this vehicle was mine but I bought it for my wife and she wants to trade it towards something smaller.
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Regret buying Audi Q7
Lim, 10/17/2021
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
3 of 5 people found this review helpful
Bought a used Audi Q7 TDI Diesel 2011 in March 2021. Difficult for those living in countries where there are no trained Audi technicians. You will need to tow all the way to the Audi service center.
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audiguy
audiguy, 06/09/2020
2012 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
3 of 6 people found this review helpful
A TDI manufacturer buy-back. The vehicle is excellent in every way.
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Q7 Love!
Chuck, 03/07/2017
2013 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
3 of 6 people found this review helpful
I'm in my third q7 and I cannot get enough. Frankly, the vehicle has no flaws...and trust me, I look for them!
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Perfect Q7?
David Porter, 12/31/2017
updated 07/06/2023
2013 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
3 of 7 people found this review helpful
If performance is critical, you really need to verify you are getting the 333hp engine. Very confusing and I missed it. I think that you are limited to the Prestige package.?
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Love my diesel
2011Q7TDI, 09/24/2010
2011 Audi Q7 TDI Premium quattro 4dr SUV AWD (3.0L 6cyl Turbodiesel 8A)
1 of 1 people found this review helpful
My first diesel was a 1975 Mercedes Benz 240d. Diesel technology has come quite a long way. This is my second Audi, I did not think the A6 could be beat but Audi figured out how to do it. Amazing family truckster. Huge size but drives smaller than it is.
Love mine so far
PJL, 11/04/2010
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
1 of 1 people found this review helpful
I received one of the first q7 sline trims in the Midwest. So far I love it. Drives like a sports sedan. Comfortable but now wallowing like other big suvs.
Best car ever
Audi_girl, 01/07/2024
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
1 of 1 people found this review helpful
I have had my Q7 for 9 years no problems ever. I have always serviced on time.
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My First Audi
Force99, 10/09/2010
2011 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
1 of 2 people found this review helpful
The Q7 replaced my Mazda CX-9, which comes off lease next month. So far I'm loving it. I test drove 10 different SUVs, and kept coming back to the Q7. Very pleased it's in my garage. Orca black with gray interior.
2011 Q7 3.0T Premium Plus
Birdman, 11/13/2010
2011 Audi Q7 3.0T Premium quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
2 of 7 people found this review helpful
Have only had our Q7 for 1000 miles now, but it's been wonderful to drive. I traded in my 2007 Q7 3.6 and haven't looked back. The standard horsepower 3.0T has more than sufficient power and has more torque than my old 3.6 /gets 18 mpg vs 16 mpg in my last q7. It certainly isn't a rocket ship but rides smooth and handles very well for such a large heavy vehicle. The 8 speed transmission is smooth and the rapid gear shifts are subtle and fast. To get the best gas mileage stay in D, switch to sport mode and the Q7 transforms it's feel very nicely if you want to attack a curvy back road or aggressively pass another vehicle on the highway. This is an excellent all around family vehicle
Amazing
analyzthis02, 07/31/2011
2012 Audi Q7 3.0T S line Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
78 of 384 people found this review helpful
It is beautiful, fast (I'm gonna get a ticket... I can just tell), quiet- the only thing I can hear is the 1,000 watt B and O system that puts music into your soul, advanced technology- that will take me years to figure out... have I mentioned it is a head turning German engineered machine?
Happy Audi Owner
Rafiq W., 01/13/2025
2013 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
0 of 0 people found this review helpful
I love my Q7. It’s very roomy, great ride; however, repairs can be costly. I put 177,000 on my 2013, which still runs great, and needed little maintenance along the way, but as stated, when I did eventually need repairs, they were costly.