2004 Volkswagen Touareg V8 AWD 4dr SUV (4.2L 8cyl 6A)
We purchased this car after our first child was born. It is a heavy safe car that is fun to drive. That's where it stops. From the start it was in the shop for trim, sensors etc.. I would have to rent a car within the dealer (usually a tiny tin can) every time I took my car for service. If I would complain at all about the frequency of these malfunctions on the car they would blow me off and tell me that I had purchased a luxury vehicle and the repairs are more extensive? ? What? Where's my luxury service? I think VW priced themselves out of the market with this SUV. For the price you are paying you should have some service. Buy yourself a Lexus and get yourself taken care of.
Looks nice. Drives well when it is not in the shop.
Customer service! I would worry more about keeping the VW customers than selling clothes. They are selling style not reliability. Also, need a loaner car program. Not a rent a car where you get a Ford or Dodge at a VW dealer.