2004 Volkswagen Touareg V8 AWD 4dr SUV (4.2L 8cyl 6A)
We purchased this car after our first child was born. It is a heavy safe car that is fun to drive. That's where it stops. From the start it was in the shop for trim, sensors etc.. I would have to rent a car within the dealer (usually a tiny tin can) every time I took my car for service. If I would complain at all about the frequency of these malfunctions on the car they would blow me off and tell me that I had purchased a luxury vehicle and the repairs are more extensive? ? What? Where's my luxury service? I think VW priced themselves out of the market with this SUV. For the price you are paying you should have some service. Buy yourself a Lexus and get yourself taken care of.
Looks nice. Drives well when it is not in the shop.
Customer service! I would worry more about keeping the VW customers than selling clothes. They are selling style not reliability. Also, need a loaner car program. Not a rent a car where you get a Ford or Dodge at a VW dealer.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.