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I have had the same experience from VW dealership around my area. I had a very similar experience too. The Ignition Cylinder had a problem and the keys would not enter. There is an engineering design fault with this kind of ignition lock. And VW is yet to call for a recall and still waiting..... The dealer was arrogant and rude and asked me to change the entire Ignition switch to solve the problem and told me that the parts has to come from Germany (his ancestor's house) and it will take 3 weeks to repair the Ignition switch. Just think about it....Report it
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