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Used 2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A) Consumer Reviews

3.8 out of 5 stars
61 reviews
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2.25 out of 5 stars

Fluke or Flaw?

konigstiger, Reading, PA, 06/18/2013
Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
30 of 30 people found this review helpful

Bought brand new on April 5. While driving home, 'Service Air Suspension System Immediately' light went on. Returned it, it was 'fixed', on way home it again went off, and kept going off, sometimes 3-4 cycles worth. Back to dealership. When dropped off, had 1060mi on it, 360 of which were spent back and forth for repairs. They have had the Area Tech look at it, and also gotten the Engineering & Parts Development Dept's involved, as well as the company that designed the suspension system. No luck, Has been there a combined 3 weeks for same problem. Beware: When Jeep has problem, it becomes yours too. Case is now in hands of settlement team, but nothing is moving forward. Can you say lemon?

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3.38 out of 5 stars

Get me out of this mess!

Jeff Shepherd, Santa Monica, CA, 03/25/2015
Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
69 of 72 people found this review helpful

I am considering standing outside my local Jeep dealership with a sign that reads " talk to me before you buy a Grand Cherokee" I have had electrical issue after electrical issue, transmission, all exterior lights quit working, wipers come on randomly,climate control either hot or cold, fuel cap would not open,random check engine light which could not be duplicated at dealership,five factory recalls, still waiting on parts for two of these. they always tell me there were software updates for this vehicle but I have no way of knowing these updates exist because Jeep is not required to notify you, so unless you are back at the dealership for routine service the updates are never done. GRRRRRR!

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3.63 out of 5 stars

Faulty Transmission

swags727, Carmel, NY, 02/23/2014
Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
40 of 42 people found this review helpful

This vehicle has great potential. This Jeep could be great and has many likeable and commendable attributes. This Jeep has two issues; one rather substantial. The Audio/Nav system is basically the electronic brains of the vehicle and it has bugs, lots of bugs. The bigger issue is the transmission, it is awful. Perhaps it's not widespread (I hope it's not) and it's just my particular jeep but I have never driven a more balky transmission. It lurches, it has delays, it feels like their is a disconnect between the pedal and acceleration. In summary it is the opposite of smooth :( If it is fixable, I'll be overjoyed...If not, extremely disappointed.

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3 out of 5 stars

Diesel Disappointment

Curtis Smith, Colorado Springs, CO, 12/29/2015
Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
44 of 47 people found this review helpful

I vowed never to part with my Toyota 4Runner until I saw the Super Bowl commercial for the diesel Grand Cherokee. By March I was test driving an overland model and immediately impressed with the torque and gas mileage. How can you beat 30 mpg on the highway with the ability to yank my boat down the road at 65+ mph with minimal downshifts? Fast forward 15 months and I'm desperately trying to negotiate the trade value as I look to replace the recall and service bulletin ridden vehicle. First, the jeep would overheat pulling a small 17.5 ft speed boat that was half the rated towing weight. No kidding had to pull off the road on multiple trips to let the engine back off the red. The dealer kept advising it needed computer updates and then would send me on my way. Which leads me to the next issues - the dealers had no clue how to service or repair this vehicle. The first to oil changes they did not reset the oil life in the computer and when asked just proceeded to mash my accelerator into the floor and push buttons. It took me googling the procedures to show them how to reset. At 18k miles, I began to notice a rough idle. I reported to the dealership and told that's normal. At 19k I began to get check engine lights. Each time, I get the "computer updates" line. Note, the thing is also going in every other month or so for some sort of recall. After taking the vehicle in twice in one week for the check engine light with repeated reports of rough idle and now acceleration, I'm told a recent (two months old) service bulletin was out for the issue. After googling the service bulletin I was shocked at the level of "repair" necessary. A week, then a month go by before the dealer can get the parts. They even have me drop the vehicle and then return because they realize they don't have all the parts- like I said, significant repair. Finally they get the parts and I drop the vehicle. A week goes by and they haven't even touched the vehicle. I'm told the tech had other vehicles ahead of mine. Why the heck did I drop it off then? It takes almost another month before the car is finally repaired. The most significant engine repair I have had on any vehicle. Let alone one with less than 20k miles and just over a year old. All said I traded the jeep. If you are flirting with the idea of the diesel, first Google the service bulletin and take a look at the repair you may need and whether you are comfortable paying that kind of money for something that will likely need a significant overhaul.

Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Perfect Jeep...Beats my BMWs!

hoosier02, Delaware, OH, 01/24/2014
Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
17 of 18 people found this review helpful

I have been driving German vehicles for years now and I decided to take a detour and give jeep a try. Paid $45,580 (much less than my BMW X6) and have been very happy. I love the transmission because it "feels" German which equates quality. Same with the interior; the steering column is fantastic and the touch screen is simple to figure out and amazing agile. I have read many reviews trashing this car and I don't understand because I have had not one issue with the car since it's purchase last August. I drive nearly 100 miles a day and enjoy every mile of it. Many of my co-workers have driven it to lunch and are always impressed (mainly with the technology and the feel of the transmission).

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