Used 2014 INFINITI QX60 4dr SUV (3.5L 6cyl CVT) Consumer Reviews
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Dangerous Vehicle!!!
Susan Hubbard, Sarasota, FL, 09/13/2015
INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
89 of 92 people found this review helpful
Purchased my QX 60 in June 2014. By the end of July, with approximately 4,000 miles on the car, I had MAJOR transmission problems. The car would jerk and jut, accelerating and decelerating very hard and on its own without my foot on the gas! From that day on until 3 weeks ago I had my car in and out of service every couple of months because of transmission problems they could not diagnose (it has a horrible shutter that jerks the car around). FINALLY, they put an update on my car 13 months after I purchased it and of course it told them to replace the transmission. This is a known problem that service writers, techs and many customers have experienced. I had my new transmission in 2 weeks and it did the same thing!!!! Three weeks after my transmission was replaced they had to put in another. In addition to a horribly built transmission the adaptive cruise control, which maintains a specific distance from the car in front of it while using cruise control is seriously dangerous and life threatening. When a large vehicle, like a semi-truck, passes on the right the vehicle will brake very hard trying to bring it to a stop. When you are driving 80 MPH on the interstate you put your life in your hands because any vehicles following behind have no idea you will brake that suddenly for no reason. Again, this is a known issue with service writers and techs. It can be terrifying to experience. I am in the process of working with the state to have Infiniti purchase my car back due to the lemon laws. Wish me luck!
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I will NEVER recommend this vehicle to anyone
SCP, Houston, TX, 06/14/2018
INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
17 of 18 people found this review helpful
I previously owned an FX/35 (now the QX70) and absolutely fell in love with that vehicle. It was perfect for me...until I began expanding my family and needed more room. Because I had such a fabulous experience with Infiniti I went back and selected a QX60 because it is a little bigger. The good news - the fit & finish is great and gas mileage is better than expected. I drive 70+ miles daily in rush hour traffic & I still average nearly 22 mpg. The bad news - there is nothing else redeeming about this vehicle or Infiniti Corp. The battery dies every 18 months like clockwork. And, as others have stated, within months of purchasing this vehicle (with all of 12 miles on it), I began having horrible transmission problems. I took it into the service group 7 or 8 times to no avail because it was intermittent and the techs could never duplicate it. I was to the point of hiring an attorney when Infiniti SUDDENLY developed a 'code' that could detect the KNOWN problem I was having. Finally, when I took it in, they read the code and BAM - new transmission. The problem is that I have had bizarre and random hiccups with the transmission since...including a horrible clunking sound when shifting from reverse to drive. Again, only intermittently so it cannot be easily reproduced. I was told that, because I had the "newest version" of the transmission they would not replace it again. Infiniti must have received an incredible number of complaints because 4 weeks after I had tried - yet again - for them to recognize the horrid clunking sound, Infiniti released a bulletin that said hearing a horrible clunking sound when shifting from reverse to drive (especially first thing in the morning) is considered NORMAL for this vehicle and had to do with either the motor or the transmission mounts. That was it for me. I have sworn off Infiniti and I warn everyone I know to not purchase one. Unfortunately, in my state I missed my opportunity to sue under lemon laws, but I know I will never make that mistake again. If I ever encounter similar issues with another vehicle I will immediately hire an attorney and get all of my money back (and my legal fees!). My favorite part was when they told me they were extending the warranty on my transmission for another 30,000 miles...wait - you mean the transmission you swear is perfectly normal and refuse to address in any way? Right....that'll do the trick. Needless to say, I am now in search of a different vehicle and consider the experience a horribly costly life lesson. DO NOT BUY THIS VEHICLE IF YOU SEE ONE AT A USED CAR LOT....seriously, don't.
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Transmission Problems
Round Rock Texas, Austin, TX, 03/23/2017
INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 10 people found this review helpful
Do not buy the 2014 QX60. Major transmission issues. The car shudders at low speeds (slight uphill). It's as if it cannot get from 1st to 2nd gear properly. I've already had the software reset for the transmission and just today I've had the valve replaced. After searching the internet, this problem is occurring with many of the 2014 QX60's out there. I had a Toyota Sienna before with ZERO issues. We bought the QX60 because she wanted "luxury". All we got was a big headache. We plan to sell before we have to deal with changing out the whole transmission. I will never buy Nissan or Infiniti again.
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As much time in the shop as at home
hotrod5, Piedmont, KS, 10/27/2014
updated 10/27/2016
INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
10 of 11 people found this review helpful
First high-end vehicle I could afford, but maybe I should have kept my Hyundai Tuscon. It cost half as much as the QX60 and had NO maintenance issues. This is a pretty car,but it's a rattle trap. It has been in the shop at least four times and they still cannot get rid of them. The airbag indicator light has been "fixed" 3 times. The roof rail was replaced because the rubber sealing strip kept coming out at highway speed or a washing. Obviously poor construction or engineering. The dealership has certainly tried to make it right, but all the fun and pride of ownership is ruined. Each repair visit took 5-10 days! I should have gone with the Acura MDX as my brother suggested. UPDATE: The dealership bought back the car if I would buy a new 2015 QX60. So I did. It has some squeaks and rattles also, but not nearly as bad. It has had two recalls which have been done. I really like this vehicle and hope I can keep it for at least 150,00+ miles.
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Worst new car I've ever purchased
Worst new car purchase ever!!!, Stone Mountain, GA, 12/03/2016
INFINITI QX60 4dr SUV (3.5L 6cyl CVT)
6 of 6 people found this review helpful
This car has been at the dealership for repairs more than my 2005 work vehicle. There have been problems with the gas hand jumping drastically; front passenger air bag sensor (several repairs); roof rails coming apart; and most recently the transmission had to be replaced.. I will be getting rid of this car as soon as I'm able to and never will buy any Nissan / Infiniti product ever again. This has been the worst new car purchase I've ever had. Thanks for a lot of inconvenience and unreliability at a considerably high cost.
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