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Used 2017 Chrysler Pacifica Touring-L Minivan Review

Consumer reviews

Read what other owners think about the 2017 Chrysler Pacifica Touring-L Minivan.

5 star(43%)
4 star(27%)
3 star(6%)
2 star(18%)
1 star(6%)
3.8 out of 5 stars
33 reviews

Most helpful consumer reviews

4 out of 5 stars

A real surprise!

Floyd Sense, Fayetteville, NC, 06/19/2017
2017 Chrysler Pacifica Touring-L 4dr Minivan (3.6L 6cyl 9A)
I traded my 2016 Honda Odyssey EX for this second-hand 2017 Pacifica. The primary reason was the poor human factors in the Odyssey interior design. For example, if you wear polarized sunglasses and live in a sunny climate, you can't read the speedometer in the Odyssey - white numbers on a bright metallic background. And, my 5'2" wife could never find a comfortable driving position. … The rear lift gate was difficult for a short person to open and close. The Pacifica has none of these problems and clearly Chrysler spent considerable time with the interior design and came up with a winner. The dashboard design is just about perfect - the large screen is tilted towards the driver so as to be very easy to read and all the control knobs/buttons are easily reachable by the driver. The controls are all logical and well laid out. The navigation system is the best I've seen and is the first I've used that is better than my stand-alone Garmin GPS. Destinations can be entered by voice and the system does a great job on interpreting what I say. In addition, you can control the radio and other systems via voice commands. The center storage bin assembly is very well thought out and provides a convenient place to store a purse or box of tissues so that it doesn't roll around when cornering. There's even an additional USB port for charging phones, etc. The rear lift gate has a power assist that raises and lowers the gate with an accompanying beaping tone. The stow and go middle seats are fairly easy to store and when they're raised and in place, you can use their storage compartments to store other items. The seats do not seem to be as comfortable as the second row seats were in my Odyssey, but they may be perfectly adequate - just haven't tried them on a long trip yet. Shorter members of the family say they're just fine, but they seemed a bit low to me. On the other hand, the third row seats are a bit deeper and seemed to be more comfortable than those in the Odyssey. The biggest surprise for me was the gas mileage. On the 128 mile trip home from the dealership, we got an overall 30.6 mpg average and that included the 2,000 foot climb up the mountain near home. Over the first 115 miles, we saw 33 mpg over rolling hills at 70 mph. Over the same route, the Odyssey usually averaged 26-27 mpg, never exceeding 28 mpg. The new 9 speed transmission is as smooth as a CVT, but without the noise. Braking response is more positive than that of the Odyssey, i.e., braking begins higher on the pedal with slightly more resistance. The only negative I've seen thus far is the windshield mounted rear view mirror. It gives a somewhat closed-in view to the rear. We live in the mountains with very few straight and level roads and the Pacifica handles every bit as well as the Odyssey did. There's very little body roll and you're never reminded of the large metal structure behind you. If you're considering an Odyssey, please go drive the Pacifica before making the decision. Hopefully, the Pacifica reliability over the long haul will be the same or better than the Honda. Addendum: Some models do not come with a spare tire, just one of the slime patch kits and a pump. You can add a donut spare (it comes un-inflated) in which case it's stored in the compartment in the far rear on the left side. Without the spare, there are two smaller compartments, so when you buy the spare you'll want to buy the new panel that covers the spare storage area as well. These items are not inexpensive, so it's a good idea to try and get the dealer to throw in the spare and panel if the model you want doesn't come with it.
5 out of 5 stars

Great Minivan

Tommy, Macomb, MI, 05/11/2016
2017 Chrysler Pacifica Touring-L 4dr Minivan (3.6L 6cyl 9A)
Had a Town & Country, this is so much better. It is so much easier to get in and out of. We just got back from a 500 mile trip and it rode great, wind noise was non existent. It also does not look like a minivan, they did a great job on styling inside and out. The only complaint I have is that the radio is always on. There is a mute button to silence it, however when you restart the … vehicle the radio will blast you out unless you turned the volume down before turning off the van. They say it is just the type of radio, seems stupid too me.
5 out of 5 stars

Initial experience is quite nice

Anonymous, Alexandria, VA, 06/25/2016
2017 Chrysler Pacifica Touring-L 4dr Minivan (3.6L 6cyl 9A)
We are driving this care for a month now, had a Sienna before and temporarily a Kia Sedona for comparison. It offers a nice, convenient ride, modern look, good accessibility and view from the driver's seat. We have the bigger LCD display and the rear camera is excellent. Rear cross traffic alert and blind spot warning work very well. The nine speed transmission doesn't allow manual … intervention, but it is programmed well and has been working fine under all conditions so far. Gas mileage on highways is better than with previous minivans, in the city/suburbs the same. Overall we can recommend it as a stylish family shuttle that is sufficiently fun to drive.
2 out of 5 stars

Expect a lot of repairs

Jennifer, Westfield, IN, 06/27/2018
2017 Chrysler Pacifica Touring-L 4dr Minivan (3.6L 6cyl 9A)
What a huge disappointment this van was. Let me state upfront I loved the pacifica’s styling and features. It’s a beautiful vehicle. All the interior controls are well thought out. I loved the one touch button to move up the drivers seat, which assisted in getting the kids in and out quickly. Stow and Go Seats cannot be beat. However, I had my van in the shop more times in the … under 2 years I owned it than I had all my previous vehicles in the shop, Combined! Every time I brought it in was a whole day lost, and I had to remove out three car seats and reinstall them in a loaner (if I got one) or just go without car for the day. I had problems with electronics, transmission, doors, and more. The vehicle does not shift properly. It fails to shift up a few times a week and just gets very high rpms and then brakes weird when this happens. The dealer cannot figure it out. This really disturbed me because we were 20,000 away from the transmission warranty being gone too. 20,000 miles is about one year for our family. I cannot even remember all the problems I had. I know the service manager by name and he knows me. This is not good or desirable. I finally decided to cut my losses. Just after my initial warranty ended, I of course had my first repair to pay for out of pocket at about 37,000 miles. We looked into the lifetime warranty at this point through Chrysler, as it was clear to us that it would be needed. The cost was $4,500 plus $100 deductible for each repair. We decided not to throw more good money after bad. I traded it in for a 2018 Honda Odyssey and am so happy!!!! Will never ever buy another Chrysler Jeep Dodge vehicle.

Edmunds Summary Review of the 2017 Chrysler Pacifica Touring-L Minivan

Pros & Cons

  • Pro:Easy to transform from people hauler to cargo hauler
  • Pro:Upscale interior
  • Pro:Roomy third-row seat
  • Pro:Many convenience and luxury-based features available
  • Con:Second-row seats aren't as comfortable as those in some rival minivans
  • Con:Nine-speed transmission's occasionally clunky or slow shifts


Full Edmunds Review: 2017 Chrysler Pacifica Minivan

What’s new

The 2017 Chrysler Pacifica is an all-new minivan. In effect, though, it's the replacement for the previous Town & Country minivan, which Chrysler has discontinued.

Vehicle overview

If you've either ridden in or owned a steady flow of Honda Odysseys and Toyota Siennas throughout your life, you are forgiven for thinking that Chrysler minivans have largely existed in a state of perpetual rental fleet mediocrity. While Chrysler was a pioneer of the segment in the '80s, the last couple decades have been a lot more like the rolling equivalent of Cleveland Browns or Wachowski movies after The Matrix. But here comes the 2017 Chrysler Pacifica. It's a new name for a new van, and get ready to reset your expectations.

Chrysler had a crossover wagon/SUV named Pacifica during the mid-2000s, but there's no relation here. Instead, this Pacifica replaces the now discontinued Town & Country minivan. That Chrysler is willing to shelve the name recognition of the familiar T&C is a hint of how different this new Pacifica is. It's built on a new light-yet-strong body structure and is wrapped up with svelte styling and a handsome-looking and well-finished interior.

The Pacifica packs some cool new optional features, too, including a dual-screen rear entertainment system, automatic braking for forward collision mitigation, a built-in vacuum cleaner and an automated parallel and perpendicular parking system. Also interesting is the new Pacifica Hybrid variant. It's the first hybrid minivan on the market (plug-in variant or otherwise) and Chrysler says you can drive it up to 30 miles on pure electric power alone before it switches over to regular gasoline/electric hybrid power.

All of this propels the Pacifica right in the mix as one of top minivans on the market for 2017. Take a test drive and we think you'll be surprised on how closely the Pacifica can match (or even exceed) the look, feel and performance of the segment all-stars, the Odyssey and Sienna, plus the Kia's upstart minivan, the Sedona. It's also competitively priced, often coming in a couple grand lower for a similar mix of features. So, the Cleveland Browns winning the Super Bowl? The Wachowski brothers making a superior Matrix sequel? Clearly, stranger things can happen. Just look at the 2017 Pacifica.

Standard safety equipment for the 2017 Pacifica includes traction and stability control, antilock disc brakes, side curtain airbags, front seat side airbags, driver and front passenger knee airbags, and a rearview camera. The antilock brake system also includes a couple extra features, including periodic brake-rotor drying in rainy conditions and automatically snugging the brake pads to the rotors when the driver abruptly lifts off the gas.

The subscription-based Uconnect Access service includes emergency assistance, remote door locking/unlocking and vehicle location services.

Rear parking sensors, blind-spot monitoring, and rear-cross traffic alert are optional for the LX and Touring (SafetyTec Group package) and standard on all other Pacificas. If you're backing up in a Pacifica, the rear parking sensors have automatic low-speed braking functionality that can be applied when an object is detected and the driver takes no action.

The optional Advanced SafetyTec Group package is optional for the Touring-L Plus and Limited and includes automatic wipers, automatic high-beam headlight control, lane departure warning, lane departure intervention, forward collision warning, forward collision mitigation with automatic braking, adaptive cruise control, a 360-degree top-down camera system and an automated parking system (parallel and perpendicular).

In an Edmunds simulated panic stop, the Pacifica slowed from 60 mph to zero in 119 feet, a shorter-than-average stopping distance for a minivan.

2017 Chrysler Pacifica models

The Chrysler Pacifica minivan comes in five trim levels: LX, Touring, Touring-L, Touring-L Plus and Limited. The Pacifica Hybrid will be sold in Premium and Platinum trims, but check back later for complete information on the Hybrid.

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Starting things off is the Pacifica LX with 17-inch alloy wheels, LED daytime running lights, heated mirrors, remote locking and unlocking, push-button ignition, seven-passenger seating, folding/collapsible second-row Stow 'n Go seats, a 60/40-split folding third-row seat, an eight-way power driver seat (with four-way power lumbar), three-zone climate control, a tilt-and-telescopic steering wheel, an electric parking brake, a 5-inch center touchscreen display, a rearview camera, Bluetooth, voice commands, Uconnect Access and a six-speaker sound system with a USB and auxiliary inputs.

Moving up to the Touring gets you those features plus power-sliding rear doors, automatic headlights, keyless entry and ignition, and satellite radio.

The midgrade Touring-L adds on a power liftgate, roof rails, fancier exterior trim, foglights, remote engine start, rear parking sensors, blind-spot monitoring, rear-cross traffic alert, LED taillights, a security alarm, automatic climate control (three-zone), leather seating, heated front seats, second- and third-row sunshades and added storage for the first-row floor console.

You get even more with the Touring-L Plus. Its features include the above plus upgraded headlights, an eight-way power front passenger seat, an upgraded driver information display, an auto-dimming rearview mirror, ambient interior lighting, a heated steering wheel, heated second-row seats, upgraded upholstery, an 8.4-inch touchscreen, a 13-speaker sound system and a second-row rear entertainment system with dual 10-inch touchscreens, a Blu-ray player, a 115-volt power outlet, and additional USB and HDMI inputs.

Finally, there's the Limited. The entertainment system is optional here but otherwise it has all of the above plus 18-inch wheels, hands-free liftgate and sliding door functionality, two sunroofs (panoramic for the first two rows and an additional fixed sunroof above the third row), xenon headlights, LED foglights and power-folding mirrors. On the inside you get driver-seat memory settings, upgraded interior ambient interior lighting, a navigation system, upgraded leather upholstery, ventilated front seats, an in-vehicle vacuum cleaner and power-folding functionality for the third-row seat.

Many of the features of the upper trim levels can be added to the lower trim levels as options. Other major options include 20-inch wheels, a removable center second-row seat (boosting passenger capacity to eight), a 20-speaker Harman Kardon sound system and a tow package.

Every 2017 Chrysler Pacifica comes standard with a 3.6-liter V6 that develops 287 horsepower and 262 pound-feet of torque. That power is sent to the front wheels through a nine-speed automatic transmission. Automatic engine stop-start functionality (to help save gas when you're not moving at stoplights, for instance) will be added midway through the model year.

In Edmunds performance testing, the Pacifica accelerated from zero to 60 mph in 7.7 seconds, a few tenths quicker than rivals. EPA-estimated fuel economy checks in at 22 mpg combined (18 city/28 highway). This is an average number for the minivan segment.

Properly equipped, the regular Pacifica can tow up to 3,600 pounds.

Driving

The 2017 Pacific boasts an agreeably smooth and quiet ride, even with the larger 20-inch wheels specified. Whether you're driving around town or heading out for a weeklong road trip, the Pacifica will keep you and your passengers comfortable. It's also impressively quiet at highway speeds thanks to minimal amounts of wind, road and engine noise. The steering wheel is well-weighted, but road feedback is totally nonexistent. There's not much body roll around turns, so passengers won't feel nauseated while the van climbs steep mountain grades.

The V6 feels strong off the line, provided you push the accelerator pedal far enough to prevent the nine-speed transmission from upshifting. Although we aren't fans of this transmission in other applications (notably, the Acura TLX and Jeep Renegade), it behaves better here. The transmission still climbs into high gears quickly and is hesitant to downshift when you need more power, but upshifts aren't as herky-jerky as in those other cars.

Interior

Spending time in the old Town & Country minivan is a bit like hanging out at the Smithsonian's Air and Space Museum — lots of neat stuff to play with, but a dated vibe is unavoidable. For the new Pacifica, you're taking a trip to Los Angeles' new Broad museum. The Pacifica's dashboard has a modern and flowing look that's topped off by the new metallic rotary gear selector knob that looks and feels more upscale than the typical stubby minivan shifter.

Chrysler has also adopted the more open feel of the Odyssey and Sienna by taking out the T&C's traditional center console and instead going with an open floor between the driver and passenger. This creates more available storage for your various personal effects, and the Pacifica now rivals the Odyssey for best mix of cubbies, slots and bins. Interior material quality is high, and the controls have a solid feel to them. Overall, the Pacifica looks and feels impressively upscale inside.

The Pacifica also packs Chrysler's latest tech hardware. If you can, get the 8.4-inch Uconnect touchscreen. Uconnect is one of our favorite infotainment systems because of its crisp and clear graphics, quick processing and easy-to-use nature. If you do a lot of road trips with your kids, you'll enjoy opting for the new Uconnect Theater rear entertainment system. Besides having Blu-ray disc playback for the two 10-inch touchscreens mounted in the back of the front seats, the system also includes the ability to individually input various devices (smartphones, gaming consoles) and has a few built-in apps and games as well.

One thing carried over from last year are the useful folding/collapsible second-row captain chair seats, which Chrysler calls Stow 'n Go. If you frequently need to switch from carrying people to hauling cargo, they are invaluable. Without much effort, you can individually fold the second-row seats and then store them in under-floor compartments (which can also be used for storage if you've got the seats deployed). The only downside to these seats is that they're not quite as adjustable or comfortable as the second-row seats in rival minivans, nor can you get them as high-end lounge-style chairs as you can in those vans.

A new addition this year is an available center seat that boosts the Pacifica's passenger count to eight. It's removable, but there's no under-floor storage for this seat, however. In the way back is the class-typical 60/40-split third-row seat. It's more comfortable for adults than the old T&C's seat, though, and we think the Pacifica now has the most supportive and comfy seat in its class.

If you've got child safety seats installed in the second-row seats, getting to the third row is easier this year. Passengers can still use the center isle between the seats, but there's also a second-row seat tilt feature that allows you to tip those Stow 'n Go seats forward without having to remove the safety seats.

When you don't need the third-row seat, you can fold it down into a rear storage area. Power operation is an exclusive feature of the Limited trim level; just push a button and the individual seat sections can be raised or lowered in about 17 seconds.

Behind the third-row seats, the Pacifica offers 32.3 cubic feet of luggage space. Fold those seats down and 87.5 cubic feet becomes available. Maximum cargo capacity is 140.5 cubes. These capacities are typical for the latest batch of minivans.

Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2017 Chrysler Pacifica in Ohio is:

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