Used 2017 Volvo XC90 Consumer Reviews
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I love it!
This is my third week of driving Volvo XC90 and both my kids and I love it! I have been searching for a replacement for my Honda Odyssey for a while. I have compared Acura MDX, Audi Q7, Mercedes GLE, and BMW X5. Eventually, I decided to have the XC90 and have to say that it has exceeded my expectation so far. Initially, I was thinking to buy a MDX given I have had a Honda before and for the value. However, I think the interior of the MDX is not as luxurious as one would expect and with all the options, it is not that "value" anymore, so to speak. Sometimes, people may have experienced "buyer's remorse" wishing you have bought a different car. It never occurred to me. As I said earlier, my kids love riding in this car and I feel good driving the car. The security features are excellent and are one of the main reasons I chose this car. The technology is super and the touch screen central display is very good, simple, clean, and works. One may need take time to learn how it works, just like using ipad or iphone. My car also comes with the "red" key which is nice if you have younger ones driving the car (additional safety features like limiting the driving speed). The only thing it took a little bit more time to make it work is the "Homelink" button for garage door opener. The instruction comes with the car doesn't help much. I went to the "Homelink" website and downloaded the instruction for this specific car. It worked on my first try. I wish it had come with the car a separate sheet/instruction on how to program the "Homelink" button given this would probably the first thing people would do once they drive the car home. Overall, I am very happy and pleased with the car.
After early hiccups car is performing as expected
Mine is a virtually fully loaded T8 Inscription. It looks, rides and performs (when it works) beautifully. However, mine has been wrought with electrical/computer problems from the get/go. It routinely spits out warning lights on various systems from ESC, engine, 12 volt system. It has been in for repair (i.e not routine mtce) in one year more than my 2006 Mazda has been in its lifetime. I am in my 60's and have owned many vehicles and this one has generated more warning lights in its short life than ALL my other vehicles combined. Half the time software update is used by the dealer as the solution to my problems. They almost never know what the update is supposed to solve. My navigation system broke down on a cross country trip and required the dealer to reboot it. Even my Tom Tom can be rebooted manually by me. Finally replaced the module for the electric motor that drives the rear wheels claiming it was dragging down my 12 volt system and causing all these spurious computer generated warning lights. The car worked fine for a couple of months and then one day it was completely dead (12 Volt) wouldn't even unlock the car. Dealer claimed my less one year old 12 volt battery was faulty. It was replaced. So today 3 months later a new warning light "12 volt system service required" has illuminated. My issues electrically/computer are clearly still unresolved. I cannot recommend this vehicle for its poor reliability. Update August 2018. Recently my car has performed well. The issues with the 12 volt system while not resolved are now manageable. I have multiple vehicles and I am retired. I have discovered that this vehicle cannot sit for extended periods of time (a week?), or the 12 volt battery will drain. The car will either be completely dead or the 12 volt system drained to the point of bringing in computer generated erroneous fault alarms. This drain is due to the continuous high drain from the on board computer even when the car is not running. I can prevent this by ensuring the car is taken for a run every few days. I have also purchased a jump starter just in case. Update Feb 11 2019. Since I have managed to get my 12 volt system performing as expected , the car has performed extremely well.
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High Tech on Wheels but Keep Eyes on Road
This car drives great and is as comfortable as my living room but the tablet-like controls are a challenge. It requires eyes off road to scroll through the dozens of options; the driver mode default selection does not work, it always starts in Comfort even if you choose Eco or Dynamic (I saw this complaint in a review from 2016 model) and in order to switch between the modes you have to find the roller ball by the gear shift and turn it just right; should have a button or voice command to switch 'cause when you're getting on a highway and need Dynamic the last thing you want to do is fish for it. Finally learned that you can control climate with voice commands so that's really cool and helpful b/c again eyes off road to change fan setting or temp. A few times I turned fan up at start and it didn't catch, wondering what that's about. Totally don't understand the auto climate feature. And the navigation is terrible. My former XC70's nav was amazing but this one asks for Street Number, Street and City in one command and then can't understand what you say and gives a crazy place back. Should ask for each one individually like the XC70 did. I am hoping all the technical stuff in the car lasts and no glitches develop with software. Positives include the driving assist that helps keep me in the lane-very effective, and the media system offers lots of options like favorites, etc. which is fun. So far the car is a total joy to drive and ride in and it looks great.
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Major Safety Issue
On 7 different occasions, my new XC90 automatically and aggressively braked the car while I was driving on a highway because the City Safety collision avoidance system sensed that I was about to get into a head-on collision but there was never a car or object in front of me. The collision avoidance system is defective and brakes the car for no reason. Every time it happened I was driving on a highway and it's a miracle that I didn't get rear ended. Volvo was completely unhelpful in figuring out what was wrong. My car was in the service department for 60 out of the first 100 days that I owned it. Volvo kept telling me that they couldn't recreate the problem so there was nothing they could do. The service department at Volvo of White Plains was beyond unhelpful. They were flat out rude and dismissive of my concerns. After several months of this problem, I went on the NHTSA website and found that several other people have reported the same problem. I then had to file the vehicle as a lemon under my state lemon laws. Volvo eventually repurchased the vehicle. This was the worst experience that I've ever had with a manufacturer. They never once took me seriously even though the car had a major safety problem and several other people have had the same complaint. I bought this car because I thought Volvo made the safest cars. I made a big mistake. Think twice before you buy this car.
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Excellent but BUMPY!!
Excellent excellent excellent vehicle. Volvo built it with brains, trully a masterpiece, especially when you get it with all options, best trim and engine! HOWEVER! The ride is extremely bumpy!!!! Extremely!!! I mean I have the air suspension with the 20” rims (when you get it fully loaded, they usually come 21” or more). I was specifically looking for a configurated model with 20” rims and air suspension thinking it will remedy or at least lessen the impact on bumpy roads, WRONG! Volvo has to change their strut suspension, it destroys everything beautiful in this car they built. Also, they have to work on inproving the gas mileage.
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