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Used 2023 Volvo XC60 Consumer Reviews

3.5 out of 5 stars
46 reviews

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1 out of 5 stars

"Buyer Beware: Constant Failures and Zero Support

Matt, 05/15/2025
2023 Volvo XC60 Recharge T8 Ultimate Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
1 of 1 people found this review helpful

I purchased a 2023 Volvo XC60 Recharge for over $70,000 in January 2023, expecting premium quality. However, the vehicle has been plagued by persistent issues. Within two weeks, the check engine light appeared, requiring a shop visit. The issue recurred in July 2023, sidelining the car for a week. Over the next 18 months, I encountered repeated infotainment failures, including audio outages, malfunctioning parking sensors and cameras, and lost data connectivity, often requiring time-consuming online troubleshooting to avoid frequent shop visits. In February 2025, a critical engine failure triggered "turtle mode," limiting the vehicle to 45 mph during operation, followed by a three-week repair. Just six weeks later, in May 2025, the charging cable became stuck, rendering the vehicle inoperable. This necessitated a tow, a 30-minute delay to work, and another two weeks in the shop. In under 2.5 years, the vehicle has been out of service for six weeks. Despite escalating these issues to Volvo corporate, I received no meaningful resolution or support. The combination of unreliable performance, prolonged repairs, and dismissive customer service makes the Volvo XC60 Recharge a regrettable purchase. I strongly advise against buying from this brand.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

Third XC 60

Walter, 08/27/2025
2023 Volvo XC60 B5 Plus Bright 4dr SUV (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
0 of 0 people found this review helpful

Nice car, but it could use a little more cargo capacity. Have had three XC 60’s & one XC90 and this is the first one I have had an issue with that Volvo would not repair under warranty the parking assist sensors. Will be looking to replace this car before it is three years old and because of the cost, may look elsewhere (Kia, Tiguan)

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

XC60 PHEV (Recharge) (2023) Really wonderful

Volvo Owner, 03/02/2025
2023 Volvo XC60 Recharge T8 Plus Bright 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
0 of 0 people found this review helpful

First thing: I also drive a BMW X3 and a Lexus RX 350L (AWD). It is around the X3 in size but is more luxurious to me. Contrary to the salesperson's estimate of up to 50 miles a charge, the XC60 PHEV 2023 that I drive gets an average of 42 miles on "pure" electric, according to the dashboard reading after a charge. This is around 7 more miles than what is quoted in official ratings. I do not drive conservatively or use the "B" drive mode - which is annoying to me. If all you do is drive to work and the local stores on a typical day, your biggest worry is should you intentionally burn off the gas after a few months. The automatic switching from electric to all gas is seamless, if a bit noisy. Note: some customers do not love the noise of the gas mode. Try renting a 4Runner for the first time and see how you like the drive quality for comparison. Everyone I have spoken to who works for Volvo and has had the opportunity to drive one from home to work for more than a week (managers, employees) loves it. Second, you don't need to pay Volvo for a $1200 home charger, just install a basic 240 plug in the garage (I paid around $200 to an electrician). The SUV comes standard with all the cords and plugs already (probably around $600 OEM). Any electric charging station away from the house has a cord so you do not need to ever bring it with you when you drive. I heard from the Service department the other day that you can charge level 3 at Tesla charging stations now with an adaptor, but i did not verify that. the point of this type of vehicle is you do not need to have EV anxiety. The vehicle gas gauge is very cool and says it can go around 600 miles on gas when full. The hybrid mode probably gets 28 miles to the gallon, the gas only" "power mode" might get 16 and is a bit noisy. Just run it in hybrid or all electric mode. The power for me is good, better than the Lexus which is like driving a couch and less tight than the BMW. I prefer driving the Volvo over any other vehicle I owned previously, which includes Ford SUV's, Jeeps Cherokee and Toyota GX and LX's. Volvo's are not inexpensive, but neither is anything decent these days. Your get three years free service, which is nice. I will buy another one, which is the best recommendation IMO.

Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

Inconsistent production from car to car

AE, 06/26/2025
2023 Volvo XC60 B5 Ultimate Dark 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 8A)
0 of 0 people found this review helpful

Since most of these issues happen during the warrrant period. I would recommend that if you buy this vechcle. Have the Volvo file printout and find out if it has had major warranty repairs. If this was not under warranty it would cost tens of thousands to replace the ECU and all associated parts and programming.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Just think it is the greatest vehicle

Gary Martens, 07/21/2025
2023 Volvo XC60 Recharge T8 Ultimate Bright 4dr SUV AWD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
0 of 0 people found this review helpful

Great vehicle inside and out.6

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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