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Used 2023 Volkswagen Jetta Consumer Reviews

3.8 out of 5 stars
40 reviews

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We have a limited number of reviews for the 2023 Jetta, so we've included reviews for other years of the Jetta since its last redesign.

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Pros
Cons
1 out of 5 stars

Transmission - vehicle issues

Gerv, 01/01/2022
2021 Volkswagen Jetta SEL SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
14 of 21 people found this review helpful

Got a grinding noise when accelerating from transmission around 30mph. Dealer says it's normal noise even though there is a class action lawsuit for earlier model Jettas with the same issue. Eventually leads to transmission fluid leaks and failure but I guess they don't want to warranty it. My remote start stopped working and the dealer replaced a car net module under warranty. There is a crackling noise coming from speakers when listening to talk radio on xm.. they replaced the amp but it didn't fix it...so they said it was normal operation and I haven't had that issue resolved either. Definitely not buying a VW again... I have had a new scion, multiple new Mazdas, new bmw, new range Rover, new Hyundai's. And have never had issues like this car. Unbelievable. This is all within first year of ownership and 20k miles

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4 out of 5 stars

We like the car and think it provides good value

Lorendi, 04/24/2022
updated 04/26/2023
2021 Volkswagen Jetta SEL Premium SULEV 4dr Sedan (1.4L 4cyl Turbo 8A)
4 of 5 people found this review helpful

It's fun to drive and surprisingly peppy for a 1.4 liter engine. The interior looks/sounds good and the Infotainment system works well but the user instructions could be improved. Other possible improvements include the hood support, the trunk opening height, a more adjustable passenger seat (and motorized), and better access to the spare tire (not a short mileage one).

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2023 Volkswagen Jetta for sale near you
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1 out of 5 stars

Transmission Issues on Brand new SEL

Issam Al-Refai, 08/28/2023
2022 Volkswagen Jetta SEL 4dr Sedan (1.5L 4cyl Turbo 8A)
16 of 26 people found this review helpful

The car is a piece of junk after 2000 miles the transmission started acting up hard shifts especially when going from second gear to first. Very clunky and honestly terrible the dealer just says that it is a software issue and is pending a software update that was like 7 months ago the issue is still not resolved and it appears that they will just not do anything about it. DO NOT BUY THIS CAR just get a Honda or Toyota and spare yourself the terrible customer service and recurring issues.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Disappointed

Andre P , 10/24/2023
2022 Volkswagen Jetta SE 4dr Sedan (1.5L 4cyl Turbo 8A)
8 of 14 people found this review helpful

I bought a brand new Jetta in 22 and sold my eight year old Elantra - what for a mistake - I was in the 17 month I have the Jetta now more in the service / repair shop then I was with the Elantra in all of the 8 years I had that car. Constantly something else is not working I’m very disappointed and would not recommend the VW Jetta

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Bad Head gasket at 17,000 miles

Exhausted in TX, 04/03/2024
2022 Volkswagen Jetta Sport 4dr Sedan (1.5L 4cyl Turbo 6M)
4 of 7 people found this review helpful

Bad head gasket at 17,000 miles Travel assist warning light pops up constantly while driving. Brake pads already worn out. Great fuel mileage, spent 40+ days at the dealership waiting on parts.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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