Used Honda Pilot for Sale in Frederick, MD

Volvo Cars Of Frederick - Frederick / Maryland

Located 2 miles away from Frederick, MD

We are located at 6001 Urbana Pike (also called Route 355) in Frederick, MD 21704 -- just a few minutes north of Montgomery County. Ourisman Motors is a convenient short distance away, just about a half hour north of Washington, DC off Route 270. Our flexible concierge service allows you to shop from home and you won't even have to visit the dealership if you prefer not to. Please call our friendly sales staff at 301-662-7600 to schedule a test drive today! CARFAX One-Owner. 18/26 City/Highway MPG Awards: * ALG Residual Value Awards, Residual Value Awards

Features and Specs:

Description: Used 2019 Honda Pilot EX with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Adaptive Cruise Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H3XKB085663
Stock: T085663
Certified Pre-Owned: No
Listed since: 09-04-2020

Volvo Cars Of Frederick - Frederick / Maryland

Located 2 miles away from Frederick, MD

We are located at 6001 Urbana Pike (also called Route 355) in Frederick, MD 21704 -- just a few minutes north of Montgomery County. Ourisman Motors is a convenient short distance away, just about a half hour north of Washington, DC off Route 270. Our flexible concierge service allows you to shop from home and you won't even have to visit the dealership if you prefer not to. Please call our friendly sales staff at 301-662-7600 to schedule a test drive today! CARFAX One-Owner. Odometer is 517 miles below market average! 19/26 City/Highway MPG Awards: * ALG Residual Value Awards, Residual Value Awards

Features and Specs:

Description: Used 2019 Honda Pilot Touring with AWD/4WD, Remote Start, Stability Control, Mobile Internet, Auto Climate Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5FNYF6H98KB015230
Stock: T015230
Certified Pre-Owned: No
Listed since: 08-26-2020

Ted Britt Chevrolet - Sterling / Virginia

Located 25 miles away from Frederick, MD

AWD. 2020 Honda Pilot Black Black Edition CARFAX One-Owner. Clean CARFAX. AWD 9-Speed Automatic 3.5L V6 24V SOHC i-VTEC PLEASE CALL TED BRITT FORD FAIRFAX USED SALES NOW AT 703.659.8415 for appt and come see why Ted Britt Ford of Fairfax is one of the top Ford dealers in the country!! This vehicle is at the Fairfax location.

Dealer Review:

I bought a 2019 Chevy Cruze in Dec 31'st, sold my 2008 vette. I bought this car for MPG and a bit bigger for my service dog. A couple weeks ago I was at a local farmers market, my dog was hot so I put her in the car (Push button start) I came back about 20 minutes later and my dog was COOKING in the car with it off. Thankfully it was only off for 5 minutes but this gave me sheer terror, I took the car to GM, asked them what they could do in extending the time frame, they were nice but ultmately refused to do anything for me. Pushed me towards GM, I worked with them for a little over a month, we got technical involved. I escalated to the Customer service facing side and they called it a "safety feature" that the car turns off after 25 minutes with a dog or child present. The district manager also ultimately refused to buy back the car. During our further training, I literally have to watch the car and make sure it doesn't turn itself off while we are waiting. I brought my service dog into the dealership and this was not told to me when I bought it, I loved the buying process but now after calling Toyota locally, they have SUV's that will not turn off and i'm stuck footing the bill. I'm now forced as a employee of one of your financial partners to go through my channels to see if we can get SOMEONES attention up higher. Here's what I want: I want you to buy back the car. So I can get into a car that will stay running if my dog needs to be in there for a limited period of time. Until I do, I'm going to make as much noise as my keyboard will allow.

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2020 Honda Pilot Black Edition with AWD/4WD, Remote Start, Stability Control, Mobile Internet, Auto Climate Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5FNYF6H76LB003397
Stock: 00546A
Certified Pre-Owned: No
Listed since: 07-03-2020

King Volkswagen - Gaithersburg / Maryland

Located 17 miles away from Frederick, MD

2019 Honda Pilot EX-L AWD. 2019 Honda Pilot EX-L Pilot EX-L, 4D Sport Utility, 3.5L V6 24V SOHC i-VTEC, 6-Speed Automatic, AWD, Modern Steel Metallic, Black w/Perforated Leather-Trimmed Seats, Distance pacing cruise control: Adaptive Cruise Control (ACC), Exterior Parking Camera Rear, Low tire pressure warning, Power moonroof, Radio: AM/FM Audio System, Steering wheel mounted audio controls. CARFAX One-Owner.Awards:* ALG Residual Value Awards, Residual Value Awards

Dealer Review:

Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myers was terrible to work with. He would not return my multiple follow up e-mails and phone calls after the initial phone call I had with him in mid March. It wasn't until June, after I CC'd all the managers on the King VW website, that Paul finally sent me the form he needed me to sign. 3 months, multiple phone calls and emails, and that's how long it took him to just send me the form he needed me to sign. Two months later, after two calls with VW corporate and a conversation with Paul's boss Charles, I now know that somehow they mailed the check to my old address, even AFTER I caught this mistake in June and Paul Myers verified in writing he had corrected this. In this final phone call, Paul's supervisor Charles listened to me, was kind, and did waive the $50 service charge the dealership takes out, as he agreed that the level of service I received from Paul Myers was unacceptable. I was disappointed that he did not go so far to take responsibility for it as his direct supervisor, and someone who should have been aware of the situation as he had been copied on my last 3 e-mails to Paul. Again, I appreciate this gesture, but it does not take away from an incredibly frustrating experience. I wanted to be treated fairly and like a valued customer. Instead, I was essentially ignored for months. My suggestion to the owner would be to remind their team that whether someone is buying a new car, or returning a service contract, they are still customers and should be treated fairly and with the same level of service. In addition, please provide Paul some sorely needed retraining in basic customer service skills. Manager of anything should not be in his title. TL; DR: They took 5 months to process paperwork that could have been processed in 24 hours. Anyone who has ever been to a car dealership knows that dealerships will bend over backwards to take care of you when they are making the sale. Unfortunately in this case at King VW, the same is not true for taking care of their customers after the sale.

Features and Specs:

Description: Used 2019 Honda Pilot EX-L with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Adaptive Cruise Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H58KB070970
Stock: KB070970
Certified Pre-Owned: No
Listed since: 09-19-2020

Koons Sterling Ford - Sterling / Virginia

Located 25 miles away from Frederick, MD

**BACK CAMERA, KEYLESS ENTRY, LEATHER, MOONROOF** 2015 Pilot EX-L 4x4...One Owner...Leather...Moonroof...Remote Keyless Entry...Rearview Camera...Power Heated Front Seats...3rd Row Seating...Tilt/Telescope Steering Wheel w/Cruise and Audio Controls...Bluetooth...Sirius XM Radio Capable...Power Liftgate...Traction Control...Side Curtain Airbags BUY WITH CONFIDENCE: - Lowest Prices Every Day: Our market based WOW pricing utilizes competitive market pricing guides, no games. So it is easy to make an educated, hassle -free purchase from us. Many of our competitors add freight, reconditioning or certification fees to their price quotes. Your WOW price has no hidden charges. Just add tags, taxes and processing fee. - Complimentary CARFAX Vehicle History Report - 7 Day Exchange Policy: This policy simply states if you are not completely satisfied with your vehicle purchase, bring it back to us for a full credit towards your next vehicle, no questions asked! RECALL NOTICE: Some vehicles may be subject to manufacturer safety recalls that for various reasons may not be repaired prior to sale. You may also check for open recalls at www.safercar.gov

Dealer Review:

Three purchases and three great experiences. Koons gives incredible upfront price that beats the A-plane price. I always go see Greg Williams who truly helps select the right choice. No pressure, just listens, asks questions then helps.No wonder I recommended him to a friend and family member. Both thanked me.

Features and Specs:

Description: Used 2015 Honda Pilot EX-L with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: four wheel drive
20 Combined MPG (17 City/24 Highway)

Listing Information:

VIN: 5FNYF4H56FB019994
Stock: 0021369A
Certified Pre-Owned: No
Listed since: 09-14-2020

Auto Member - Leesburg / Virginia

Located 20 miles away from Frederick, MD

Welcome to AutoMember. We have the biggest selection of pre-owned vehicles at the lowest prices.  Ask us about free "Member for life" program. You will not be disappointed. GREAT DEAL!!!         VA SAFETY INSPECTED. FREE VA EMISSION AND STATE INSPECTION FOR LIFE. EXTENDED WARRANTIES AVAILABLE. CARFAX BUYBACK GUARANTEE. For great deals call Auto Member at 703.669.4848

Dealer Review:

Hi, I recently purchased a car from you guys and I have to say I have never felt happier. The moment we walked in Shawn was ready to take care of everything. He was organized, showed us multiple options, and made sure we understood all the details prior to and after our purchase. What I thought was going to take all day took only a couple hours as he was consistently working with us trying to meet our requests as best he could. I will definitely be coming back to buy another car from here in the near future when I am able to. I hope this company can thrive and continue to keep on great salesmen like Shawn. He was truly awesome! Thank you:)

Features and Specs:

Description: Used 2009 Honda Pilot EX-L with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Auto Climate Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: four wheel drive
18 Combined MPG (16 City/22 Highway)

Listing Information:

VIN: 5FNYF486X9B029926
Stock: DC119653
Certified Pre-Owned: No

Criswell Honda - Germantown / Maryland

Located 16 miles away from Frederick, MD

Dealer Review:

If you looking to purchase a car, look no further than Criswell Honda and make sure you work with Dominique Vattuone. Dominique is the definition of what a great sales professional should be. He focuses on making sure you get the best value for your purchase and the highest level of customer service. We consider Dominque a friend and will be referring him to to all our friends and family.

Features and Specs:

Description: Used 2017 Honda Pilot Touring with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Adaptive Cruise Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5FNYF6H97HB101217
Stock: H200742A
Certified Pre-Owned: No
Listed since: 09-06-2020

Hersons Kia - Rockville / Maryland

Located 22 miles away from Frederick, MD

Certified. Crystal Black Pearl CARFAX One-Owner. Clean CARFAX. 2018 Honda Pilot EX-L AWD 6-Speed Automatic 3.5L V6 24V SOHC i-VTECComing Soon! Expected 8/24 This vehicle is currently undergoing Herson's multi-point inspection and receiving any needed repairs so that it stands up to our high expectations. You can expect years of worry-free driving from Herson's Pre-owned vehicles! Odometer is 9747 miles below market average! 18/26 City/Highway MPGCertification Program Details: Roadside Assistance â Yes; Roadside Assistance for the duration of the Certified Pre-Owned Limited Warranty. Up to two complimentary oil changes within the first year of ownership. SiriusXM 90-day trial.Schedule a test drive today! If you want it, Herson's Has IT!

Features and Specs:

Description: Used 2018 Honda Pilot EX-L with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H51JB007594
Stock: 0032667A
Certified Pre-Owned: No
Listed since: 08-13-2020

MemberCar - Rockville / Maryland

Located 23 miles away from Frederick, MD

Dealer Review:

Purchased my car earlier this week. Tyler the sales representative was very patient and helpful as well as professional. My buying experience was very impressive. I look forward to buying another car in the future.

Features and Specs:

Description: Used 2016 Honda Pilot EX-L with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H51GB020239
Stock: 98512
Certified Pre-Owned: No
Listed since: 09-08-2020

AutoNation Toyota Leesburg - Leesburg / Virginia

Located 20 miles away from Frederick, MD

The following items have been reconditioned on this vehicle: new brakes! 3rd Row Seat Keyless Start Bluetooth Connection Rear Spoiler All Wheel Drive Beige; Cloth Seat Trim Dark Cherry Pearl This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply. * CLEAN CARFAX * AUTONATION IS A HAGGLE FREE / ONE PRICE DEALERSHIP * WE OFFER OUR BEST PRICE UP FRONT TO ELIMINATE THE STRESS OFTEN ASSOCIATED WITH PURCHASING AT A DEALERSHIP * WE WOULD LIKE TO HELP YOU BUY A CAR * NOT JUST SELL YOU ONE * OFFERED WITH AN INDUSTRY LEADING AUTONATION 125 POINT INSPECTION AND A 90 DAY / 4,000 MILE WARRANTY AND A 5 DAY / NO QUESTIONS ASKED / MONEY BACK GUARANTEE * CALL NOW TO SCHEDULE YOUR TEST DRIVE * AN APPOINTMENT WILL GUARANTEE THE BEST USE OF YOUR VALUABLE TIME AND ENSURE THE BEST POSSIBLE SERVICE. All efficacy claims & statements are relevant when disinfectant product is applied correctly. This disinfectant product has been approved & registered by the EPA for use against SARS-CoV-2, the virus that causes Disease 2019 (COVID-19). Disinfectant methods or claims should not be deemed to state or imply these products can eliminate or prevent transmission of any virus, illness or disease. For product manufacturer or EPA registration information, see an AutoNation Service Associate for details.

Dealer Review:

I just purchased a 2020 Toyota Tundra from your dealership. I had an excellent experience and that is because I was dealing with your sales associate Nathan Burgette. He is one of the best salesman I have ever dealt with. I’ve bought several cars and trucks over the years but I’ve never had that quality of service from anyone. He helped me with the purchase of the truck and at the same time did not pressure me or try to persuade me one way or the other. I wish there were more people out there like him who you could deal with. I also want to thank Afroze Khan for working with me. Again I appreciate the buying experience I had and hope to return in the future. Great team! Chris G.

Features and Specs:

Description: Used 2016 Honda Pilot EX with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H3XGB042741
Stock: GB042741
Certified Pre-Owned: No
Listed since: 09-04-2020

Trust Auto - Sykesville / Maryland

Located 19 miles away from Frederick, MD

Looking for a clean, well-cared for Fully Loaded 2016 Honda Pilot 4WD Elite 7-Passenger SUV? This is it. The best part about this well-maintained vehicle is that it is a CARFAX one-owner vehicle. The Honda Pilot Elite offers a fair amount of utility thanks to its advanced features and unique styling. It's also quite sporty, and injects an ample amount of handling chutzpah into the ridin'-high body of a family-friendly SUV. Excellence, luxury and stature are just a few of the pillars this car is built upon. No matter the weather conditions or terrain, this Black Forest Pearl AWD Honda Pilot Elite handles with an elegant confidence. Fine interior appointments complement this vehicle's unprecedented performance. You'd swear you were at a live concert every time you fire up the premium entertainment package in this vehicle. Intricately stitched leather and ergonomic design seats are among the details in which test drivers say that Honda Pilot Elite is in a league of its own The easiest choice in purchasing your next vehicle is choosing one with a detailed history like this gently driven pre-owned vehicle. This gently driven vehicle has been well-kept and still has the showroom shine. Treat yourself to a wonderful driving experience in this wel- optioned Honda Pilot Elite. Equipped with the latest in driver comforts, this Honda is the benchmark of modern automotive engineering. Left your phone at the restaurant? No problem. With the navigation system on this Honda Pilot, you'll be able to quickly find your way back to get it. The tires on this vehicle have passed a rigorous inspection for safety, stability and tread life. There are other vehicles and then there is the Honda Pilot Elite. It is one of the most unique vehicles on the market, and you would be hard pressed to find another dealer offering something quite like this Honda. More information about the 2016 Honda Pilot: The redesigned Honda Pilot crossover utility vehicle is focused toward interior comfort and versatility. It features three rows of seating worthy of a minivan, yet it also incorporates the ruggedness of traditional SUVs. A host of new safety features is available for 2016 and it features a more powerful engine than last year and an available 9-speed transmission. This model sets itself apart with reconfigurable seating layout, three rows of seating, ride and handling, responsive powertrain, and Spacious interior *30 DAYS / 1000 MILES POWER-TRAIN WARRANTY INCLUDED (ENGINE, TRANSMISSION, DIFFERENTIALS)* *TRADE INS ARE WELCOME* Trust Auto is one of the top pre-owned vehicle dealer in Maryland. We provide quality vehicles of various makes and models with the most competitive prices in the region. Trust Auto is dedicated to make your vehicle shopping experience hassle free and straight forward. With that in mind we fully inspect, service and detail all cars in the lot. We are open 6 days a week now FOR YOU!!! Monday - Saturday 9am - 7pm. Some vehicle information and pricing may be unintentionally missing or inaccurate, and Trust Auto will endeavor to correct such discrepancies in a commercially reasonable manner after being notified of any errors. Pricing errors and listing errors are considered invalid and may not be honored at the sole discretion of Trust Auto. Prices subject to change without notice and do not include Title, License, Registration Fees, State or Local Taxes, $895 PDI & $299 Dealer Processing Fees. Please contact seller for vehicle availability. All vehicles with PDI are sold with a 30 day / 1,000 mile warranty OR with a 3 month / 4,500 mile warranty if vehicle is Certified Pre-Owned! EPA mileage estimates are provided for comparison purposes only. Actual mileage may vary depending on driving conditions, driving habits, and vehicle maintenance. Mileage listings are estimates and are not necessarily accurate odometer readings.

Features and Specs:

Description: Used 2016 Honda Pilot Elite with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Adaptive Cruise Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5FNYF6H03GB028086
Stock: P028086
Certified Pre-Owned: No
Listed since: 08-14-2020

Hersons Kia - Rockville / Maryland

Located 22 miles away from Frederick, MD

Certified. White Diamond Pearl CARFAX One-Owner. Clean CARFAX. 2017 Honda Pilot EX-L w/Navigation AWD 6-Speed Automatic 3.5L V6 24V SOHC i-VTECCarfax One Owner Car! Odometer is 13714 miles below market average! 18/26 City/Highway MPGCertification Program Details: Roadside Assistance â Yes; Roadside Assistance for the duration of the Certified Pre-Owned Limited Warranty. Up to two complimentary oil changes within the first year of ownership. SiriusXM 90-day trial.Schedule a test drive today! If you want it, Herson's Has IT!Reviews:* A versatile, roomy interior with spacious rear seats; ride is smooth and compliant in most conditions; better fuel economy than rivals; multiple clever storage compartments. Source: Edmunds

Features and Specs:

Description: Used 2017 Honda Pilot EX-L with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H71HB049985
Stock: 0032435A
Certified Pre-Owned: No
Listed since: 09-08-2020

Ourisman Volkswagen Of Rockville - Rockville / Maryland

Located 25 miles away from Frederick, MD

Features and Specs:

Description: Used 2015 Honda Pilot EX-L with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats.
Transmission: Automatic
Drive Wheel Configuration: four wheel drive
20 Combined MPG (17 City/24 Highway)

Listing Information:

VIN: 5FNYF4H58FB020287
Stock: 124071A
Certified Pre-Owned: No

Hersons Kia - Rockville / Maryland

Located 22 miles away from Frederick, MD

Certified. White Diamond Pearl CARFAX One-Owner. Clean CARFAX. 2018 Honda Pilot EX-L AWD 6-Speed Automatic 3.5L V6 24V SOHC i-VTECCarfax One Owner Car! Odometer is 4386 miles below market average! 18/26 City/Highway MPGCertification Program Details: Roadside Assistance â Yes; Roadside Assistance for the duration of the Certified Pre-Owned Limited Warranty. Up to two complimentary oil changes within the first year of ownership. SiriusXM 90-day trial.Schedule a test drive today! If you want it, Herson's Has IT!

Features and Specs:

Description: Used 2018 Honda Pilot EX-L with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Power Driver Seat.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H53JB011694
Stock: 0031689A
Certified Pre-Owned: No
Listed since: 08-29-2020

Volvo Cars Of Frederick - Frederick / Maryland

Located 2 miles away from Frederick, MD

Features and Specs:

Description: Used 2011 Honda Pilot Touring with Tire Pressure Warning, Audio and cruise controls on steering wheel, Stability Control, Heated seats, Auto Climate Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: front wheel drive
19 Combined MPG (17 City/23 Highway)

Listing Information:

VIN: 5FNYF3H96BB012728
Stock: T012728
Certified Pre-Owned: No
Listed since: 08-28-2020

Hersons Kia - Rockville / Maryland

Located 22 miles away from Frederick, MD

Certified. Polished Metal Metallic CARFAX One-Owner. Clean CARFAX. 2018 Honda Pilot Elite AWD 9-Speed Automatic 3.5L V6 24V SOHC i-VTECCarfax One Owner Car! Recent Arrival! Odometer is 1778 miles below market average! 19/26 City/Highway MPGCertification Program Details: Roadside Assistance â Yes; Roadside Assistance for the duration of the Certified Pre-Owned Limited Warranty. Up to two complimentary oil changes within the first year of ownership. SiriusXM 90-day trial.Schedule a test drive today! If you want it, Herson's Has IT!

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2018 Honda Pilot Elite with AWD/4WD, Remote Start, Stability Control, Auto Climate Control, Adaptive Cruise Control.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
22 Combined MPG (19 City/26 Highway)

Listing Information:

VIN: 5FNYF6H06JB037758
Stock: 0031849A
Certified Pre-Owned: No
Listed since: 09-15-2020

King Volkswagen - Gaithersburg / Maryland

Located 17 miles away from Frederick, MD

Dealer Review:

Very frustrating experience in trying to get a portion of a service contract refunded, as I no longer own the vehicle. From the start, Paul Myers was terrible to work with. He would not return my multiple follow up e-mails and phone calls after the initial phone call I had with him in mid March. It wasn't until June, after I CC'd all the managers on the King VW website, that Paul finally sent me the form he needed me to sign. 3 months, multiple phone calls and emails, and that's how long it took him to just send me the form he needed me to sign. Two months later, after two calls with VW corporate and a conversation with Paul's boss Charles, I now know that somehow they mailed the check to my old address, even AFTER I caught this mistake in June and Paul Myers verified in writing he had corrected this. In this final phone call, Paul's supervisor Charles listened to me, was kind, and did waive the $50 service charge the dealership takes out, as he agreed that the level of service I received from Paul Myers was unacceptable. I was disappointed that he did not go so far to take responsibility for it as his direct supervisor, and someone who should have been aware of the situation as he had been copied on my last 3 e-mails to Paul. Again, I appreciate this gesture, but it does not take away from an incredibly frustrating experience. I wanted to be treated fairly and like a valued customer. Instead, I was essentially ignored for months. My suggestion to the owner would be to remind their team that whether someone is buying a new car, or returning a service contract, they are still customers and should be treated fairly and with the same level of service. In addition, please provide Paul some sorely needed retraining in basic customer service skills. Manager of anything should not be in his title. TL; DR: They took 5 months to process paperwork that could have been processed in 24 hours. Anyone who has ever been to a car dealership knows that dealerships will bend over backwards to take care of you when they are making the sale. Unfortunately in this case at King VW, the same is not true for taking care of their customers after the sale.

Features and Specs:

Description: Used 2016 Honda Pilot EX-L with AWD/4WD, Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start, Keyless Entry/Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H56GB046402
Stock: GB046402
Certified Pre-Owned: No
Listed since: 08-19-2020

Country Buick GMC - Leesburg / Virginia

Located 20 miles away from Frederick, MD

Dealer Review:

Allow me to file a disclaimer-I am a lawyer...I had searched for a particular small SUV called a GLK made by Mercedes to travel back and forth to S.C. on 95. I meet Niko and after a lot of back and forth went to the dealership and with a friend looked over and test drove the car. It was fine. I purchased the car but before doing so I asked about the extra key. Niko said he'd check with his manager Adam. I went in and signed the papers drove the car off the lot and remembered that Niko had not given me or said anything about the extra key. So I called from the road down the street and was told that they were checking with the previous manager. I continued my drive home (I live a good ways away) in my new car. I arrived home without incident but in looking at the car I notice for the first time a dent in the passenger side A pillar. So at this point I am beside myself and I call Niko and speak to Adam the next day. Both gentlemen...and I want to say they are gentlemen promised me that their owner wants to be old school and an honest dealership and that they would take care of everything to make sure I was happy. Now as a lawyer...well I was not so sure but they gave me their word. They kept their word...something I did not expect from a modern day car dealership. They were honest and followed through. Dent was fixed....car key paid for so I could get an extra key! Amazing. That's why I am giving Niko and Adam 5 stars! Was I happy that the car had an unnoticed dent and lacked a key. No not at all but did they follow through even though papers were signed to make sure that the car was top notch shape and I had the extra key? Absolutely. Old style your word is your bond business ethics" I highly recommend the dealership because that form of honest dealing has to come from the top down.

Features and Specs:

Description: Used 2018 Honda Pilot EX with AWD/4WD, Blind Spot Monitoring, Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start.
Engine: 6-cylinders
Transmission: Automatic
Drive Wheel Configuration: all wheel drive
21 Combined MPG (18 City/26 Highway)

Listing Information:

VIN: 5FNYF6H36JB010909
Stock: P6409A
Certified Pre-Owned: No
Listed since: 08-14-2020