Used Chevrolet SS for Sale in Naperville, IL

Bob Rohrman Schaumburg Kia - Schaumburg / Illinois

Located 20 miles away from Naperville, IL

Dealer Review:

My husband and I were in the market for a new, affordable family SUV. On Saturday, 6/29, we went over to Bob Rohrman Schaumburg Kia and ended up purchasing a 2019 Kia Sorento. Our sales rep, Dorian, was great. He mentioned that this particular car had been on the lot for 100 days and they would be able to get us a better deal. Before leaving the lot, we noticed that there were white stains on the black cloth seats and the fuse cover on the dashboard was missing. We were coming back in a couple days to have the remote start installed so Dorian said they would fix that for us when we come back. So we drove the new car home. Within hours, problems started arising with this new car. The plastic shroud in the front of the engine had large scratches and gouges in it. The front passenger headlight had condensation on the inside of the plastic. Also, there seemed to be a problem with the alignment since we were constantly veering off to the right. So now, we have a large investment with a 6 year loan, just north of our cost comfort zone that has a missing interior piece, stains on the seat, a bad headlight seal, a gouged engine shroud and it needs an alignment. The dealership was closed on Sunday so I called first thing Monday, 7/1, and told Dorian about all of the issues. He said he would talk to the manager and call back but there was no call back. My husband and I left work early to go back to Bob Rohrman Schaumburg Kia and speak with the manager. We waited 50 minutes to speak with the manager because I guess she was busy with end of month work. Dorian went back and forth between her office to us and when we asked for a GM, that’s when she had the time to meet with us. The sales manager, Tiffany, did not make an effort to help us. We expressed our concerns about all the previous issues stated but also that Dorian now stated that the car sat on the lot for about 200-300 days! Not 100 like we were told on Saturday. That can make a difference in the quality of the car. After hearing us, her instant response was that we signed a contract and by Illinois Law, there’s nothing they can do. We were in disbelief to her response. She never apologized or asked what she can do to help. She stated facts and was combative. In response to me telling her that I didn’t look under the hood, she actually said “we didn’t tell you that you couldn’t open the hood.” She said when people buy cars, they do a once around and make sure everything is okay with the car. As if it’s our fault that this car had all the flaws. We acknowledged that we signed the contract, which was never in question. We know a contract is a contract. We went there in hopes of something. A BRAND NEW CAR should not have these sorts of issues. If any! Not within hours of purchase! We are not satisfied with the product and simply wanted our voices heard. But she continued pushing the fact we signed the contract and that a deal is a deal. There were no other words said except "but you signed a contract," "there's nothing we can do," "under Illinois law, there's nothing we can do." She said that the warranty will fix anything, which we know. But this is within the day that it had issues. That is not right at all. She showed zero empathy and a complete lack of customer service etiquette. She had no desire to help a customer in need and made us feel as though we were an inconvenience even being there. We both left in shock at how we were treated at Bob Rohrman Kia. She should have at LEAST asked what she can do to help. That is key in customer satisfaction. Customers might not be able to get everything they want, but it’s important that they leave satisfied. I am unhappy with my purchase. I am unhappy with my experience. Customer service goes a long way and the complete lack of decency displayed by management at Bob Rohrman Schaumburg Kia left us completely dissatisfied.

Features and Specs:

Description: Used 2017 Chevrolet SS with Remote Start, Stability Control, Mobile Internet, Auto Climate Control, Power Driver Seat.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
16 Combined MPG (14 City/22 Highway)

Listing Information:

VIN: 6G3F15RW5HL301257
Stock: 7393A
Certified Pre-Owned: No
Listed since: 09-26-2019

Zeigler Pre-Owned - Berwyn / Illinois

Located 19 miles away from Naperville, IL

Features and Specs:

Description: Used 2014 Chevrolet SS with Remote Start, Stability Control, Auto Climate Control, Power Driver Seat, Trip Computer.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
17 Combined MPG (14 City/21 Highway)

Listing Information:

VIN: 6G3F15RW6EL959942
Stock: A3796
Certified Pre-Owned: No
Listed since: 10-16-2020

CarMax Grand Rapids (Kentwood) - Now offering Curbside Pickup - Kentwood / Michigan

Located 154 miles away from Naperville, IL

CarMax Curbside is now available at select stores. Enjoy online car shopping with contactless pickup at participating locations. Choose your car at carmax.com, get pre-approved for financing, and receive a trade-in offer - all from the comfort of home. Then come in for a solo test drive and complete the sale from the driver?s seat of your new car. We stand behind every used car we sell with a 7-Day Money-Back Guarantee and a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for details. Price assumes final purchase will be made in MI, and excludes tax, title, tags and $199 CarMax documentary preparation fee (not required by law). Some fees are location specific and may change if you transfer this vehicle to a different CarMax store. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. Inventory shown here is updated every 24 hours. Prior Use: FLEET

Features and Specs:

Description: Used 2017 Chevrolet SS with Remote Start, Stability Control, Mobile Internet, Auto Climate Control, Power Driver Seat.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
16 Combined MPG (14 City/22 Highway)

Listing Information:

VIN: 6G3F15RW6HL310873
Stock: 19760125
Certified Pre-Owned: No

Carvana - Phoenix - Phoenix / Arizona

Located 1,420 miles away from Naperville, IL

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus, get your car delivered as soon as the next day with our Touchless Delivery process designed to keep you safe.

Dealer Review:

First time with carvana, we bought a RC350. As one of my bank accounts was locked they had a hard time with funds transfer. not their fault. They worked with me over the phone and got everything solved. We wanted to see the jukebox in Phoenix. Interesting but Ill have it delivered next time. Everyone I worked with at Carvana was super friendly and helpful. Now after having the car a few days my short wife was struggling with blind spots and wasn't comfy with the car. They came and picked it up...that simple. I will say that the condition of the vehicle was about perfect. I was sad to see it go and I would definitively use Carvana for any additional purchase. We have been looking at used cars locally also and the quality of what i see at dealers for similar price doesnt compare.

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2014 Chevrolet SS with Blind Spot Monitoring, Tire Pressure Warning, Audio and cruise controls on steering wheel, Remote Start, Stability Control.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
17 Combined MPG (14 City/21 Highway)

Listing Information:

VIN: 6G3F15RW9EL933108
Stock: 2000776916
Certified Pre-Owned: No
Listed since: 12-04-2020

Carvana - Philadelphia - Philadelphia / Pennsylvania

Located 690 miles away from Naperville, IL

At Carvana, we want to help everyone Live Feelessly�. That's why we never charge last-minute, bogus fees. We believe in treating you better--we think you should be able to get the right car at the right price without worrying about fees taking the joy from the ride. Plus, get your car delivered as soon as the next day with our Touchless Delivery process designed to keep you safe.

AutoCheck Vehicle History Summary Unavailable.

Features and Specs:

Description: Used 2015 Chevrolet SS with Remote Start, Stability Control, Mobile Internet, Auto Climate Control, Power Driver Seat.
Engine: 8-cylinders
Transmission: Automatic
Drive Wheel Configuration: rear wheel drive
17 Combined MPG (14 City/21 Highway)

Listing Information:

VIN: 6G3F15RW2FL120064
Stock: 2000793443
Certified Pre-Owned: No
Listed since: 12-18-2020