Used 2019 Toyota Highlander Consumer Reviews
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Outstanding vehicle overall, voice recognition bug
GlenBraeDude, 06/05/2019
2019 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
23 of 24 people found this review helpful
Just purchased this vehicle new over the weekend based on previous positive experience with the model. Previously owned 2nd gen Highlander Limited Hybrid which was handed down to another family member, still running strong, 240Kmi. Am still quite impressed with the new Highlanders, believe they represent excellent value and bundling of features for the money. HOWEVER am experiencing the by now famous bug with the voice recognition system. Did not know of the problem until after purchase when the dealer was giving the in-depth tutorial to how all the features work. Dealer at first "pretended" to be surprised before presenting me with a recall bulletin, (T-SB-0042-19) "Voice Prompts and Beeps Inoperative - JBL Equipped". The bulletin claims updated amplifiers are available through an exchange program to address this condition. We'll see. Apparently this TSB applies only to certain 2019 models including mine. My vehicle shows a build month of April, 2019. I'll submit a second, albeit minor, ding for the new Highlanders: The front brake rotors could stand another inch or more in outer diameter especially given the vehicles are equipped now with 19" and 20" wheels anyway. Imho neither of these issues should deter you from purchasing an otherwise stellar mid-sized suv.
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Great replacement for my 2008 Saturn Outlook
Key1cc, 02/23/2019
2019 Toyota Highlander SE 4dr SUV (3.5L 6cyl 8A)
59 of 64 people found this review helpful
I bought the car to be my secondary family car but I enjoy driving it so much that it has become my primary driver. I really like that the start/stop system is so seamless that I can control whether it engages or not with braking pressure. When I want it to engage while I am stopped at say a long light, I simply press the brake a litter firmer. What I miss from my Kia Sportage is that the TPMS (Tire Pressure Monitoring System) shows the air pressure for each individual tire rather than just a "tire low light" and I need to guess which one. I also miss not having the automatic retracting side view mirrors that tells me my car is locked just by looking at it out my home or work window. Neither one of those things were enough for me to drop my rating a full star (1/2 star maybe but not a full one). Key1
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2019 Toyota Highlander for sale near you
3 of 137 listings
- XLE 4dr SUVMSRP: $24,6146 mi away
- LE Plus 4dr SUVMSRP: $23,9988 mi away
- Limited Platinum 4dr SUVMSRP: $31,49015 mi away
See all 137 listings
Do not buy this model!
Dick, 03/11/2019
2019 Toyota Highlander Limited Platinum 4dr SUV (3.5L 6cyl 8A)
157 of 173 people found this review helpful
Navigation system and voice commands do not work properly. Purchased vehicle late October. No voice commands with navigation system. Every time the vehicle is turned off in route the voice commands are lost and you have to go thru special steps to reactivate the system with voice. The alternative is to continue with the map without voice commands and try to visually follow the map while driving, which is not a safe situation. Had vehicle back to dealer three times to supposedly fit. Fourth time they told me Toyota was aware of the problem, working on it and would get back to me as soon as they had a fix. Several months later and and still no fix in sight.
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No Go on Limited Navigation/Voice Response System
FLheart813, 02/19/2019
2019 Toyota Highlander Limited Platinum 4dr SUV AWD (3.5L 6cyl 8A)
204 of 226 people found this review helpful
Purchased a brand new Toyota Highlander Limited Platinum (2019) on February 6th 2019. A few days after I got it, (I have only owned the vehicle for the last 10 days. the Navigation system started not to work properly and then stopped responding. I went through the dealer manual and thought that I may have something turned off. Still not working 6 days later, I started looking on line and found out that I was not the only person having this issue. Toyota has know about this problem since December of 2018 and never disclosed it and kept selling the new 2019 models. Also, I'm told after bringing it back 3 times for service that currently there is no fix for the problem. So I contacted the main office of toyota and they gave me a case number and person. Well the person tells me that I need to keep the car and she will keep me updated on anything that changes regarding the navigation system and voice response. Unless I wish to try to put it in for the lemon law, but she told me I should make sure I read my State's Lemon Laws very well stating that the navigation system/voice response system is not a necessity. Well this is a $48,000 car and it affects the value and safety if you want to use it since you have to look at the screen while driving. It does not direct you at all. I also would not have purchased the car if I had known that it had this problem, but I was never told there was an issue. This problem was never disclosed to us. The dealer told me it was out of their hands and I could not return the car to them. Now I have to go through all the hoops for Lemon Law to try to get my money back because I have no Idea when they will come up with a fix for this problem. They are telling me that a round about way of using it was to press the ignition switch 2x without my foot on the break. Then put foot on break and start car. It will work until the car is shut off again. But the navigation system/voice response does not give any correct information when you ask it anything nor does it understand what you are asking it. If they do not come up with a fix right away and I want to sell the car, it cuts the value of the car. If you know anyone that wants to purchase a toyota highlander tell them DO NOT DO IT.
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Non functional Navi and USB
Luis U., 04/02/2019
2019 Toyota Highlander Limited Platinum 4dr SUV (3.5L 6cyl 8A)
43 of 47 people found this review helpful
It seem I have the same issues as many other buyers of this vehicle. Few days after purchasing it I noticed the Navi does not talk and the USB ports at front do not work or communicate with any of my phones.
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