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Used 2023 Tesla Model Y Consumer Reviews

3.8 out of 5 stars
73 reviews

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Cons
4 out of 5 stars

Six months in and I’m impressed. But….

Cape Boy, 06/22/2023
updated 06/16/2025
2023 Tesla Model Y Long Range 4dr SUV AWD (electric DD)
14 of 16 people found this review helpful

Had my Model Y for six months now. Got it as hedge against not being able to get petrol, given governments policies. Pros: Fast, best seat comfort, handling is good but not BMW like, home charging is a big plus, tech is superb, build quality has been good except for one annoying rattle, have not yet had to charge on the road but knowing Tesla has best network allays my range anxiety, one pedal driving is great. Had to use Tesla Service center: they were very good, but no provision to ask questions, taking delivery was shorter in time than gassing up my ICE vehicle. Cons: No Apple CarPlay, no S-XM, annoying rattle, no ventilated seats, poor rear visibility. The minimalist design is nice but there’s too much reliance on the center touchscreen with too much buried in the menus. Having to go into the touch screen to open the glove box is too much, same for wipers etc. Too much reliance on Tesla ap and no provision asking questions in advance. Once Tesla opens up Supercharger network will we have waits for all the other models that will crowd in? I feel that by opening their Supercharger network they will lose their unique selling advantage and people will buy Ford, GM or whomever. Overall if you are going to go electric Tesla is the way to go ….now. UPDATE: My 2023 Model Y will soon be going back to Elon after close to 36 months. Build quality and reliability has been flawless. But what was acceptable in 2022 doesn’t cut it these days. I thought about leasing another Tesla but the Y and 3 are still living in the past. For example, still no gauges in front and no HUD. The competition is way ahead now, you still have to go deep into the menu just to open the glove box. Come on Elon. I’ll be leasing a BMW IX. Yes it’s more expensive than a Y but a better value than the Model X. The Tesla Supercharger network was a big plus in 22, But now there are more alternatives. The EPA range was said to be 320, but that’s only achieved under very limiting conditions. The BMW ix can get what the EPA says even at super highway speeds. I hope Elon will start paying attention to the business so an American made car will be top of the heap.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Tesla Still Beats Everyone Else

Jo The Pilot, 09/18/2023
2023 Tesla Model Y Performance 4dr SUV AWD (electric DD)
6 of 6 people found this review helpful

I bought a 2023 Tesla Model Y Performance. Beside the fun of beating everyone else on the street including motorcycles this has been the best daily driver I've ever had. So, I have a truck and a motorcycle for other purposes, but I LOVE not having to fill my tank with gas. Love love my monthly gas bill compared to my electric bill. Not even close. Electric has saved me a ton of daily expenses. The only complaint I have is the annoying buzzer that goes off if i get too close to the edge of the lane. I know it's for my safety and those in my vehicle LOL. I'll alway have a gas vehicle alongside this, but this is the best daily driver EVER.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Electric range is off by 40%

Paul Alappat, 11/20/2023
2023 Tesla Model Y Long Range 4dr SUV AWD (electric DD)
21 of 25 people found this review helpful

The best things about my 2023 Tesla Model Y 1. No more gas pumps. Thus avoiding junk but tasty food. 2. No more oil changes and other scalping going for service at the dealership, 3. Barely using break pads on account of one-pedal driving. Not-so-good things about Tesla Model Y 1. Tesla dealers and operatives are not at all helpful. One fine morning you get a call and must pick up your vehicle in one week or you will lose money (Deposit). 2. I don't know about other electric cars, in my Model-Y you only get only 60% of the advertised range (about 200miles). You can only charge upto 80% (for battery longevity) and you have to recharge when it gets to 20%. That means you leave behind 40% or 130 miles. 3. In addition when the weather is too hot (over 80F your AC is running all the time, if you are parked in the sun. This is to prevent battery getting too hot and catching fire. Again this eats into your mileage. 4. You need to spend $$ to cover the front to prevent paint chips. 5. Not having screen in front can get you into an accident till you get used to it. 6. Too many electronic nannies. 7. If you drive faster than 60mph, your range will disappear faster. (Probably same with ICE cars but I haven't noticed it as bad.)

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

"Worst in Class" customer service

Don, 07/21/2023
2023 Tesla Model Y Long Range 4dr SUV AWD (electric DD)
99 of 124 people found this review helpful

"Worst in Class" customer service. Tesla buyers, beware...try calling Tesla and asking a question. The hold time is infinity+4 hours. Also, I paid cash for my Model Y and Tesla received the title from NJ DMV more than a month ago, and they will not send it to me (they said they are too busy and told me to wait another 3 months then follow-up...this is MY CAR not theirs)! I want to get rid of it but I can't since they have not mailed me the title yet. Absolutely uncaring and unprofessional. I wish I had made another choice. ELON MUSK, if you are reading this FIRE YOUR CUSTOMER SERVICE MANAGEMENT TEAM!!!

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5 out of 5 stars

Pure joy!

IgorK, 11/22/2023
updated 10/23/2024
2023 Tesla Model Y Long Range 4dr SUV AWD (electric DD)
9 of 10 people found this review helpful

1 year/9.5K miles update The good: Everybody in the family LOVES driving Tesla. To the extend that I take it in the morning to drop our daughter to school, then drive to work and return during lunch to hand the car over to my wife so that she can pick our daughter up from school and drive her to the activities in the afternoon. Our older daughter only drives Tesla when she is back from college. MDX sits in the garage for weeks without being driven. If it goes like this we will need to buy another Tesla (well... maybe not, see below). We had a flat tire (sidewall cut), a guy came with the loaner wheel within 40 minutes, then Tesla replaced the tire on my wheel and the mobile service brought the wheel to my house. We only paid for the new tire. With such service, one does not need a spare. Not so good: 1. The car had a glitch when the software update got stuck half way for about 6 months. The car was constantly trying to install it and hence has never fallen asleep. This was resulting in loosing 10-12% charge daily. Using the car every day I was not noticing that until we went on vacation and problem became obvious. Once noticed, I called Tesla, they tried to fix the issue remotely but eventually said I need to make a service appointment. The only available appointment was in a month, luckily the service center took me walk-in and it took them two days to fix the issue. So it was fixed in the end but the issue costed me $$$$ in electricity + some time 2. A few other relatively small but still annoying issues: - a rattle noise. Could not locate the source for it yet, despite youtube and forums are full of discussion of the same issue. - the windshield constantly fogs or some type of film appears on it. I tried to wash it with various solutions - does not help. Ended up having a microfiber cloth handy and just wiping the class from inside every other day - Another common complaint, no parking sensors. As a result, the bottom of the front bumper is all in scratches But all these are not the reasons I'll probably not buy another Tesla. The reason is the INSURANCE COST. It is simply ridiculously high, about 2x of the MDX, despite MDX being more expensive and, in my view, less safe. ___________________________________________________________________________ I know there are myriads of reviews on Model Y both in the written format and on youtube but I'm reading edmunds reviews when doing my research and hence felt obliged to leave mine here. Some background: 1. This is our second EV, we used to lease Hyundai Ioniq Electric 2020. That was a decent car, especially for our purposes (first car for our high-school teenager and then we used it as our main city car when she left to college). Plus, our lease was almost free (very-very cheap) considering the federal tax credit back then and all the EV incentives from the state of NJ. Since then, we moved to GA and after lots of hesitation we nevertheless returned the car (rather than buying it from the lease). 2. I have not test-driven BWM or Mercedes EV's, I'm sure they are great vehicles, but also they are quite a bit more expensive. Besides, we used to own BMW 3-rd series and while fun to drive, our experience with its reliability made us not wanting to deal with BMW's again. 3. I consider myself an enthusiastic driver. Nothing crazy but I like dynamic driving. My other car is manual 2006 Subaru Legacy Spec B. To the extend possible, I'm maintaining and fixing our cars myself. 4. The main point of comparison is our second family/wife's car - 2023 Acura MDX ("Unimpressed" review on that car can be found here too) 5. I don't qualify for the federal tax credit, nor state of GA has ANY incentives for EVs. Even then, after all the recent cuts, I consider Tesla Model Y worth the price. If you do get the federal tax credit and/or have state incentives, I really don't see how any other car can get anywhere close to Model Y in terms of both the practicality (including virtually no need for maintenance) and fun to drive. We get the car just a bit over a month ago and now have 1,100 miles on it. Mostly city driving, one 300 mile road trip. The buying experience was the best ever. I placed the order online on Friday night, next Thursday morning I was driving my new Tesla. I spent about 10 minutes at the delivery center and even that was because in GA there is one form that has to be signed physically. The car was waiting for me, it just took a minute to setup the phone key. The plate, registration and the title arrived in the mail in a couple weeks. For me that was a huge plus, I absolutely hate dealing with the sales people. The car is fun to drive. I can accelerate when and how I need it to, the handling and steering are great. The sitting position and the seats are very comfortable (I'm 6'2'' with the back pain problem), and can sit behind myself quite comfortably too. The tech is beyond intuitive (especially comparing to Acura). I don't need keys and I don't even carry the card with me, everything is done through the phone. For me there is absolutely no problem with all the controls being on the touch screen, again - everything is super intuitive. If I have to complain about something, it would be the road noise at the highway speeds. Not too bad, but it would be nice to have a quieter interior. To conclude (for now), I'm very-very pleased with the car. Honestly, should I bought Tesla first, I would have never ever bought the Acura, its tech is so outdated and also it was quite a bit more expensive...

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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