2023 Ram Promaster Cargo Van Consumer Reviews
MSRP Starting at
$42,920
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We have a limited number of reviews for the 2023 Promaster Cargo Van, so we've included reviews for other years of the Promaster Cargo Van since its last redesign.
Worse van ever.
David Khat, 07/11/2018
2018 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
249 of 252 people found this review helpful
This announcement is in regards to the 2018 Dodge ProMaster Ram. We are an experienced and established logistic company with a fleet of 160 cargo vans contracted with several companies. In the past, we have used several cargo brands such as Ford, Chevy, and Nissan. Recently, our leasing agent has switched us to the 2018 Dodge ProMaster Ram. Immediately from the first month of service, we have encountered countless problems that we have never experience before when using other make and models. The two main issues are mechanical and vehicle structure within less than 700 miles. The mechanical issues we have dealt with are the following, Serpentine belt, controls several important part of the vehicle such as AC, alternator, and power steering. The serpentine belt comes off which is not normal, and we are unable to prevent this issues. Transmission, the vehicle does not shift properly or not at all and the gears disconnect leading to rolling of the van which has lead to an accident in our fleet which has totaled another vehicle. The shifter in the vans are loose and/or becoming loose. Within the first 3000 miles, the front tires bald without reason which is abnormal as well. The structure issue is the door handle hinges. The door handle hinges mounted to the frame are weak and snap out regularly making it unable to open and the hinges actually break off the van. In January and February 2018, we made a formal complaint to Dodge through out leasing company. We had two visits from two different Dodge personnel and discussed the issues state above. During the visits, the Dodge personnel admitted to being aware of the hinge issues. Dodge personnel offered to only assist us to the mechanical issues, transmission and serpentine belt. However, they have not fixed the vehicles thoroughly, and are continuously being serviced. Within Dodge service, we are not reimbursement or given an incentive for the down time these vehicles are being serviced. The front tires and structural issues are still being overlooked. This announcement is to bring attention to all consumers to not invest in 2018 Dodge ProMaster Ram. Your money and safety are at risk. .....
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JUNK WARNING DO NOT BUY
Tjf, 07/27/2018
updated 02/04/2021
2018 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
128 of 129 people found this review helpful
Just like all the other reviews, after 115000 needs new tranny, also entire top half of engine needed to be replaced. This is a legal lemon. I've replaced more headlights on this truck than all other trucks I've owned combined. Struts have been replaced twice the cargo doors never worked correctly need a new radiator for the second time. Please save yourself the money and aggravation do not buy. This is by far the worse vehicle I've ever owned including the used trucks
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560 miles from new and left rear brake locked up.
Jamie, 11/07/2018
2018 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
103 of 104 people found this review helpful
Do not buy. Traded my Ford for a lemon. I have had van 8 days. The day I left dealer to have motor shake and tires that are square. I drove van 45 mile home and tires got better and engine shake stopped after a couple of miles. I shook it off to bad gas. Well today driving down interstate 10 miles from home it starts to smell like something burning. Guess what left rear brake is stuck and smoking. I was in fast lane and trying to move right. But now we motor starts to miss and power loss. Well after stopping to figure out what the hells going on and waiting an hour to cool off. It made it home. Called dealer to find they couldn't get it in till the next day. So here I sit. Story to continue. Lemon law will be on menu.☹
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7 promasters, always broken
Adam, 08/05/2018
2018 Ram Promaster Cargo Van 3500 High Roof 3dr Ext Van (3.6L 6cyl 6A)
121 of 124 people found this review helpful
We own a tour company and switched our fleet to these vans because the design is easy for clients to get in and out of. Boy, did we make a mistake. Out of 7 vans we have lights going out weekly, rain coming in from leaking roofs that we had in the shops over and over again. Out of 7 vans- 3 had transmission replacements in under 70,000 miles and 3 more had lifters clicking at under 80,000 miles. We replace lights weekly and now we’re having airbag sensors going off. We honestly have had to rent vehicles all summer to replace these pieces of junk and if you buy one have a good tow/rescue plan because you’ll need it. Junk, junk, junk. We will be switching to a chevrolet custom up fitted van and it may not be as friendly for customers but at least it won’t be sitting in the shop for 2 weeks of every month.
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Buyer beware!!!
Christopher Petersen, 01/14/2019
2018 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
71 of 73 people found this review helpful
I ordered my Promasyer 2500 159 with extended back. Waited 8 1/2 months for delivery. I have had 17 days and it already broke down.. less than 400 miles..
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The van from hell!
Bair Fr8, 07/25/2019
2018 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
15 of 15 people found this review helpful
Always at dealership! Replaced the cams 5 times, two radiators, control arms, Tie rods, sliding door, and now getting ready to go back in for front axle boot leak. Non stop headlight replacements and a dummy light that never goes off. I will never ever buy a Ram/ Dodge vehicle again. Needs to be a class action lawsuit against Ram for us buyers. I don’t feel safe driving it!!!!
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how could dodge screw up a van this badly?
mw, 05/26/2019
2018 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
13 of 13 people found this review helpful
simple, they bought a fiat and rebadged it. engine top end covered under warranty. transmission replaced under warranty. head lights keep blowing out. serpentine belt comes off. the lit goes on. absolute pos.
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Solid and versatile
Bob the Musicguy, 02/21/2020
2018 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
13 of 13 people found this review helpful
I’ve been driving this van for almost two years now as a service rep in the music industry. Routinely, I do about 35,000 miles a year and currently have 53,000 miles on the van. For the capacity (2500 extended high roof), the MPG has been outstanding at 18.3mpg average over the 53,000 miles. I’ve not had any mechanical issues except for one: They shop that put in the aftermarket trailer brake controller put a screw through a wire. It didn’t cause issues at first, but after several thousand miles it caused an intermittent short that left me dead on the road. I can’t directly blame RAM for that fault but I will say that it is foolish that RAM makes a van with this towing capacity but doesn’t offer a factory trailer brake option. With the addition of a lumbar support cushion, I find the van to be very comfortable. Yes, it rides like a cargo van, but it’s actually not as rough as most 2500 pickups I’ve driven. The heater and A/C keep up just barely when your driving on a day in the extremes. Where I’m at that means anywhere from 0 to 100 degrees. As a driver, my only real complaint is that the passenger A pillar is a HUGE blind spot at intersections. This has caused a few close calls. I have towed a 7x14 enclosed double axle trailer weighing about 5,000lbs when loaded and the van does just fine with it. Due to the van blocking the wind, I still get a remarkable 13.5mpg towing this trailer at 70mph on a calm day. I’ve towed it maybe 3000 miles and not had any issues. Just remember that you’re towing a trailer in a big van: you won’t do jackrabbit starts. All in all, I’m very pleased with this van for the work that I do. I see a lot of negative reviews here on them and the negative reviews far outweigh the positive ones. I’m not sure if this is because these are prone to issues or whether it’s because people are more likely to comment if their experience is negative. My experience has been almost 100% positive so I think it is probably the latter.
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SOLID Van!
Chris R. , 10/06/2019
2019 Ram Promaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
62 of 68 people found this review helpful
Great vehicle in its class. The payload and hauling abilities are on point as well as interior space. Definitely the most spacious of any van I’ve been in. Smooth ride, handles well for its size, and muscles up hills when fully loaded. Very reliable and mechanically sound. Maintenance and oil changes are dirt cheap (I change my oil for $50, a Mercedes cost $300, couldn’t imagine repairs, no brainer). These vans are a great answer to the Mercedes Sprinter which I’ve heard first hand have plenty of costly issues. All in all a fantastically reliable vehicle.
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2014 and 2019
PS Electric, 05/30/2019
2019 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
61 of 67 people found this review helpful
Just replaced my 2014 ( only 30,000 miles ) with new 2019 Promaster. In 5 years couple factory recalls and problem with key fob - fixed under warranty. Using for construction business and camping. Love great turning radius and decent off road capability. Test drive couple Transit's and liked it, but Promaster is smaller outside and bigger inside - decisive factor for me. Only van wide enough to put bed "across " ( I am 6' )
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