Used 2020 Mercedes-Benz Sprinter Diesel Consumer Reviews
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February 2021 update.
ANDY SHELLCROSS, 10/23/2020
updated 03/01/2021
2020 Mercedes-Benz Sprinter 3500XD 170" WB Crew 3dr Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
25 of 26 people found this review helpful
Update: The differential has now been replaced. It is not perfect, but is a solid 75% improvement. Still a little whine but not close to how loud the whine was previously. The axle came so complete, it even had rotors and brake pads attached. The whole complete axle was replaced. Loving the van, still a shame that I had to go 12,000 miles before it was repaired, it took six months but is now satisfactory.
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Sprinter View lack of customer care
Charles, 02/19/2022
2020 Mercedes-Benz Sprinter 4500 144" WB Cargo 3dr Van DRW (3.0L 6cyl Turbodiesel 7A)
13 of 14 people found this review helpful
Loss of power issue has not been diagnosed and solved despite 12 days (so far) in Sprinter shop over two year period. Mercedes “customer care” will not help us with out of pocket expenses due to trip interruption in spite of their inability to fix what they build. This is a serious safety issue, but that makes no difference to them. These vehicles are over-engineered, with 40 computers (they said), providing abundant opportunities for failure. My biggest complaint is the total lack of empathy by MB. My advice is to avoid Benz products altogether unless you are willing to work on them yourself, and if so, good luck!
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2020 Mercedes-Benz Sprinter for sale near you
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- 2500 144" WB Crew Diesel Passenger Van w/High RoofMSRP: $116,9287 mi away
- 2500 170" WB Cargo Diesel Cargo Van w/High RoofMSRP: $32,495112 mi away
- 2500 170" WB Crew Diesel Passenger Van w/High RoofMSRP: $43,995112 mi away
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TERRIBLE experience.. TERRIBLE.
Matthew W, 07/20/2021
2020 Mercedes-Benz Sprinter 2500 144" WB Passenger 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
19 of 24 people found this review helpful
I drove my brand new 2020 4*4 High Roof Sprinter from MD to CO in early April. I left MD and the van had 47 miles on it.. brand spankin' new.. experienced torrential downpour while traveling through the Midwest.. as I drive into KS, suddenly 'DO NOT SHIFT GEARS - SERVICE REQUIRED' populates on the dash. I pull over at a Shell station in Oakley, KS and fill the tank.. the van won't start and won't go back from P to DRIVE. I had to get a 265 mile tow to the Littleton, CO Benz dealership (the van had about 1300 TOTAL miles on it) - an absolute nightmare scenario. I cancelled my van build and sold the stupid van back to Benz.. NEVER AGAIN.
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Major Upgrade!
Chopper0001, 01/24/2021
2020 Mercedes-Benz Sprinter 2500 144" WB Passenger 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
7 of 9 people found this review helpful
I sold my 2016 Sprinter and purchased this 2020 Sprinter as a replacement. Every day I am discovering more things to love about this van. The technology is light years ahead of the 2016 model. The 10” touch screen is a must, as are the steering wheel mounted controls. The adaptive cruise and other optional features usually offered only in passenger models, are now available for the Sprinter. Even the seats are much more comfortable. By far the best van I have owned so far.
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