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Used 2018 Mercedes-Benz GLS-Class SUV Consumer Reviews

4.5 out of 5 stars
8 reviews

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Pros
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5 out of 5 stars

Simply amazing. Test drive it and you will know.

Jlo, 10/24/2017
2018 Mercedes-Benz GLS-Class GLS 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 9A)
49 of 52 people found this review helpful

Is this a car or a magic carpet? Truly it’s like an escalator that effortlessly lifts you along. We test drove and put a deposit on an Audi Q7. We didn’t want the stigma of a Mercedes and to hear comments from family or neighbors. My wife just wasn’t in love with the idea of the Q7 and neither was I. It was too small and lacked a spare tire. We finally said the heck with it and test drove the Benz. We knew immediately it was the right car for us and cancelled the Q7 order. I drive a Dodge Durango that is built on the same platform as the GLS. There is no comparison, the interior or the Benz is smaller because the body is made with more high-strength steel. This car is a vault and safety is my highest priority. I’m a cheapskate. But I will spend money for safety. Everything about this car is impeccable. The LED headlights amazing. Air suspension amazing, go off road and it raises the car 5 inches. Put it in sport mode and it keeps the car flat on winding roads. My wife is amazed by this car. She feels confident and assured. The only thing I don’t care for is the electronic interface and that is just a matter of reading the manual. I have no other complaints. It was expensive. But it is worth it to protect my family and to reward my wife for putting up with me. Test drive this car before you buy anything else. It is so easy and fun to drive.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best Road Trip SUV

CW Kearney , 05/23/2018
updated 11/25/2019
2018 Mercedes-Benz GLS-Class GLS 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 9A)
13 of 13 people found this review helpful

This big SUV drives so easily and you don’t realize how big it is. Comfort and handling are the best. Safety systems work great. The amount of room for seven is great. With third and second row seats down you have a cavern! Have had it for one year and would not want anything but it on a long trip! After several thousand miles, still love this big SUV. Have ordered GLS580.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Great ride, but tech lacking for the price point

Mr. Savage, 11/01/2018
updated 02/15/2023
2018 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 9A)
21 of 23 people found this review helpful

After one year, my review below still applies, and based upon the loaner I received, it equally applies to the 2019 GLS450 as well as my 2018 ride. Overall the GLS450 is the best riding large SUV out there, looks great inside and out. While on paper the horsepower is the same, the V6 does not seem as gutsy as the V8 in the 2013 GL, but it is much quieter when the 9 speed is keeping RMPs down. MPG basically the same as the old V8, which is surprising. For the size of the vehicle, the glove box and center consul are surprisingly small. The new display screen is nice, much larger than the 2013, but why not make it touch screen. The 360 degree cameras are very nice, with the larger display they make maneuvering a breeze. The crazy touch pad over the control knob is clunky at best, and really a waste of effort by their engineers, just use the knob (or, make the screen a touch screen). This thing gets so hot it will burn your hand (when it was 90F the pad was 178F!). Apparently MB engineers do not realise metal to skin conducts pretty fast After two long road trips, a touch screen is must, if KIA has them MB should be embarrassed they do not. The command touch pad is like looking for a lost cursor at 80 MPH. Hoping the 2018 is as reliable as the 2013 GL which went 100K+ with only minor issues. (The car did eat tires, but it could be as much the driver as the wheel and tire package : ) ) After 6 months of ownership, the lack of technology is maddening. USB ports in the console is stupid, the touch pad is an absolute waste of effort make the console bigger and scrap that junk, the auto off is a lot of expense for nothing. I must say if they do not fix this before my next purchase I would most likely not get another MB no matter how solid the ride is. Which I must say is still great.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Love my MB 450

Jay Singh, 09/15/2018
2018 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 9A)
14 of 15 people found this review helpful

I absolutely love my GL450. It is the most comfortable vehicle I have driven under a $100,00 price tag. I have had it for 3 years and love it just as much today as the day I drove it off the lot. A few things I would point out. Its very very quite in the cabin. The stereo system is a pleasure to listen to. I like mine full blast and enjoy it. The ride quality is amazing. Very soft but has the UMMPH if you put it in sport mode. Its just a push of a button. I like my soft ride and saves on fuel as well. The climate controls are great and nothing to complain of or say much about but the GPS is a pain in the butt to add destinations and so. So we simply use phone apps for that. Reliability and maintenance. Reliability is great. Not once did it not start or had us stranded on a road. Not once. Maintenance is pricey. The dealer always has a good size bill when ever we go in for maintenance. Its not cheap but I knew that before hand and not complaining about it. My 450 has just about 35,000 miles and we will be trading it in for a 2019. Hopefully 2019 will be just as good if not better.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Early days, but love the GLS550

Matt M, 05/22/2018
2018 Mercedes-Benz GLS-Class GLS 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 9A)
7 of 7 people found this review helpful

Drives like a quick sedan, super comfortable, great interior and exterior looks. Downside of gas mileage on the 550 and I don’t know about reliability as it’s still early days.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great Ride and Performance

757 Dad, 02/21/2020
2018 Mercedes-Benz GLS-Class GLS 450 4MATIC 4dr SUV AWD (3.0L 6cyl Turbo 9A)
4 of 4 people found this review helpful

I bought my 2018 MB GLS 450 used about 5 months ago. I love the way it drives, the ride is very comfortable and it handles great for such a large vehicle. The turbo six has plenty of get-up- and go. We love all the safety features that the car has but the lane departure assist can be annoying at times, like when the right lane marking ends for a right turn lane. The interior is roomy and nicely done. 360 camera is sweet. Great car for road trips. Of course I have my own pet peeves about the car. The first is the lack of some features that should be standard on a luxury SUV; like no temperature controls for the middle row seat (it's part of an option package that didn't come with this car). I also dislike the cruise control knob/location, it's a knob/lever below the turn signal lever. It should have buttons on the steering wheel. The auto temperature controls should have single degree adjustments not 2 degrees. I will also echo the poor technology in a 2018 car but it's not a show stopper for me.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

I expect more from a vehicle of this price

DaninPa, 06/10/2019
2018 Mercedes-Benz GLS-Class GLS 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 9A)
13 of 17 people found this review helpful

Mercedes has been a disappointment unfortunately. The car has a few issues \. The phone integration is poor (my Subaru is much better at under a third the price), the rear seat headrests are awkward and uncomfortable for anyone under 6 feet tall at least, all of the side window molding became discolored, were replaced (which was not easy to get done) and quickly discolored again. I've really come to respect the auto industry for excellent customer service, but Mercedes seems to march to a different drum. I have owned the car one year. I would not buy another Mercedes.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Gls class says it all.

Rich, 07/01/2020
2018 Mercedes-Benz GLS-Class GLS 550 4MATIC 4dr SUV AWD (4.7L 8cyl Turbo 9A)
3 of 3 people found this review helpful

This vehicle is very luxurious. All of the bells and whistles you can think of some you probably wouldn’t think of. It floats on the road. All I can say is wow, wow, wow!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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