Used 2021 Mercedes-Benz E-Class Consumer Reviews
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We have a limited number of reviews for the 2021 E-Class, so we've included reviews for other years of the E-Class since its last redesign.
New 2021 E-Class with MBUX is a Great Car
gldman, 12/14/2020
updated 12/15/2022
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
75 of 77 people found this review helpful
I drove the competitors BMW 5, Audi 6, Lexus ES 350 and this new E Class is really something special. I had the other cars via a Subscription Model including the 2020 Mercedes so I have recent experience for weeks at a time driving the cars. The MBUX is a great user experience. Buy the Premium package because of the 360 camera and the upgraded audio system. The other add-on stuff is fun but not really needed. You will use Android Auto and not the Mercedes Navi if you want accurate directions. The Mercedes Navi is very pretty but useless for directions. The Augmented Reality is fun, once, and may impress your friends but is more of a distraction than a help. The Driver Assistance package is interesting but the distronic cruise control is the only thing you will actually use from this package. This is a truly comfortable car with the latest electronics. Note if you never have had a Mercedes you will need a good independent mechanic to do your A/B Services (Oil Changes) if you want to avoid the the dealer. You must log all service in the electronic service log which all of the good independent shops will do. Note the Lexus is the best value if not boring, with regular gas and standard oil changes, but I think with the 2021 updates the Mercedes E 350 is more fun than the Audi 6 (watch for recalls) or BMW 5 (needs updating to stay competitive). Obviously you should compare similar versions of each model. Update 2 years later: Well the car is still great. I only have 7,350 miles and just dropped the car for a B Service. So far no problems except for a few early glitches with the cameras that resolved after a restart, Note the dealer costs for A & especially B Service is nuts. I was quoted $1,529.74 for a B Service at the dealer. I am trying a local specialty place that charges $450. I guess I will see. Last year another specialty shop charged $250 for an A service which was fine compared to $595 at the dealer.
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Love it, but have some concerns
EN, 07/30/2020
2020 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
26 of 27 people found this review helpful
This beautiful car was delivered to me directly from Germany. Brand new from the factory. Ordered it loaded with options; all leather interior, wood and leather steering wheel, ventilated seats, Burmester sound system etc. The first thing that was pointed out to me by the dealership was the scratch on the hood. Yes, there was a scratch that happened during shipping. I wasn't pleased but of course they're going to fix it. Upon arriving at home with the new car I noticed that the driver's seat did not move back and the seatback actually pushed me forward into the steering wheel when I turned the car off. I was shocked when this happened, as the seatback angle was quite extremely angled toward the wheel. I worked with the "easy enter/exit" settings to no avail. This thing was malfunctioning no matter what I did. The car has been to the dealership twice for this problem and it is STILL not fixed. I finally gave up and turned off the enter/exit function. So now I have to manually slide the seat back when getting in and out of the car. The seat memory function seems to be working now although it was initially hit and miss. Despite the glitches in this new car, I think it's beautiful and I love almost everything else about it. I am still hoping that a solution will be found for this annoying problem. Having driven a Lexus for 7 years prior to the Mercedes, I was used to reliability and perfection. Never expected a new car, especially a Mercedes, to have problems like this. On the positive side, the car is quiet and luxurious on the inside with user friendly technology.
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2021 Mercedes-Benz E-Class for sale near you
Showing 3 of 38 listings
- E 450 ConvertibleMSRP: $52,99524 mi away
- E 450 4MATIC All-Terrain WagonMSRP: $42,52615 mi away
- E 350 SedanMSRP: $35,17015 mi away
See all 38 listings
Edmunds saved me my coins!?! LOL
KROB21, 03/14/2021
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
20 of 21 people found this review helpful
I’m so glad that I used the Edmunds new car pricing tool. Because of the tool I was able to get 9.6% off the retail price. Which was a few hundred dollars less than the suggested price. Of course , I had to do some serious negotiating because of the included options but it was worth it.
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2020 E450 4MATIC SEDAN - A Diamond In The Rough!
Abaco Mike, 05/09/2020
updated 12/02/2020
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
22 of 24 people found this review helpful
I've owned many Mercedes Benz vehicles because they are solidly built, dependable and possess the latest safety and technology features. My lease was up on my 2018 S450 so I decided on the E450 4MATIC Sedan. I picked it up on May 4th, 2020. What a car! The first noticeable attribute was the razor sharp cornering and handling with unbelievable acceleration and power. The responsiveness of the car to driver input is phenomenal. My car is fully loaded with Driver's Assistance, Exterior Lighting, Parking Assistance, AMG, Premium, Panorama Roof, 19" AMG Wheels/Tires Packages. Impressive array of technology coupled with a smart phone app that provides huge amounts of data about the vehicle (Mercedes Me Connect). I love this car! Seats are comfortable and visibility outstanding. It is quieter than one would think for a 362 hp twin turbo V6 engine and performance all season run flat tires. Audio system is terrific with HD AM/FM tuning as well as Apple Car Play for hands-free control over music. The styling is more like a baby S Class Sedan with LED front and rear lights. I recommend a test drive in an E350 and then an E450 to truly appreciate the superiority of the E450 4MATIC (AWD). This is truly a vehicle made for a driver who appreciates a car that fits like a glove. I have owned this car for 7 months now and have 3900 miles on the odometer. I have not had to bring the car in to the service department in all these months except to change windshield wipers that tend to “chatter” in heavy, consistent rain. The problem remains to be a nuisance to me, but there are no satisfactory solutions to this problem after many visits to service to alleviate this annoying anomaly. The vehicle remains to be the best handling and most powerful car I have ever owned. The technology and safety features have kept me out of potentially dangerous situations such as backing out of a parking space and having the car brake automatically when an oncoming car or pedestrian approaches from the left or right rear of the car. The blind spot monitors have worked impeccably when on the interstate or on local highways. The advanced technology requires a tremendous learning curve to master (about 2-3 weeks) due to the various settings and adjustments, however well worth the time and patience as the results are amazing. The maneuverability of the car is truly awesome - it quickly responds to driver input and manages its way beautifully in heavy traffic. Acceleration is outstanding with the bi-turbo 362 hp V6 engine. Accessing the many technical and audio features via the controller or voice activation is well appreciated as is the advanced GPS system. In summary, I continue to enjoy this vehicle immensely.
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E350/W213 - 2 steps forward, 1.5 steps back
BobH, 09/28/2023
2021 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
7 of 7 people found this review helpful
Here are pros and cons comparing a fully featured 2021 (W213) to a 2014 (W212) PROS Engine: 4 modes (ECO, CMFRT, SPRT, SPRT+) Engine: Better pickup (Torque) Engine: Better City / overall Mileage Outside: Better looking Hood, Wheels Outside: Folding Mirrors Ride: Smoother; 9 Speed Xmission; AIR MATIC Distronix: Specified distance works right Parking Brake better (Automatic) Safety: More safety (e.g. Side Impulse) Death stats = 0 Safety: Rear cross traffic backup warn/avoid Safety: Front Pedestrian accident avoidance Safety: Better automatic headlights Safety: Intersection accident avoidance Trunk: Automatic close button/feature Key: Keyless Entry Exit much easier Camera: Larger Screen Parking and Nav and … Nav: Alternate Routes; Larger Screen; Speak Destination Radio: Can add AM/FM to Favorites MBUX: More Voice commands; More Vehicle commands Inside: Light color seats; Piano Trim Inside: Acoustic Comfort package Inside: Inductive Cell Phone charger Inside: Ambient lighting of cab Inside: LED highlight with color selection Inside: Illuminated Door Sills Music: Better; More clear; Mid Range Adjustable Instrumentation: Range always shown Instrumentation: Can see MPG from Start and Reset Instrumentation: Head Up display Instrumentation: Speed Limit shown MyMercedes: Remote data, Start, Download SW updates MyMercedes: Get mileage from cellphone Low Mileage = 12268 CONS Music: No help with getting CD's onto Thumb Drive Music: No CD Player Transmission: Mild jerk on downhill downshifts 3 -2 Transmission: Mild Jerk upshift 2 to 3 Nav: Can't name and store destinations Nav: Can't use Zipcodes Controls: Wheel Upper center: Intermitent; not reliable Controls: Buy a 2018-2020 instead; it has buttons and toggles Controls: Touch pad; intermittent misfires. Touch causes press; one slide causes 2 slides Controls: Really hard to set Heads up display Manual: No list of voice commands Manual: No clear presentation of command Tree Manual: Options shown out of order and incomplete Manual: ICONS under primary links not explained MBUX: Menus and tree operation inconsistent MBUX: No HELP systems: Info system sparse/incomplete MBUX: Voice Misfires; Occasional wrong startjups. Tones: One ear shattering tone at random times Storage: Way less than W212 (missing: BelowFrontOfSeat; Side web)
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E-Class Mercedes
Js, 12/28/2019
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
14 of 16 people found this review helpful
The car met all my expectations. Having owned one before I was impressed with the updates they have made over the years. Smooth ride with all the toys.
Not the E63 beast, but she will do!
Steverino951, 05/20/2021
2021 Mercedes-Benz E-Class AMG E 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
10 of 11 people found this review helpful
Phenomenal tech, smooth as glass engine and decent fuel economy make the E53 a must have. Definitely worth the few $$'s over the E450. Get the upgraded steering wheel to allow fast changes in and out of sport or sport+ mode. Love the touchscreen and smooth trans. It is a bit tight on the interior though.
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Performance and Luxury
Dick_D, 08/13/2021
updated 08/16/2023
2021 Mercedes-Benz E-Class AMG E 53 2dr Coupe AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
5 of 5 people found this review helpful
The more I drive this thing the more I love it. Sub 4’s 0-60 despite the official 4.4, awesome exhaust note with the performance exhaust, and more customization for the driver than you could dream of. The interior is hands down the best interior in autodom, and as one of the best looking cars on the road you have the perfect combination of luxury and sportiness.
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Luna Blue MB
LC Willow, 03/19/2022
2021 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
8 of 9 people found this review helpful
Great looking car, ride pretty smooth, annoying noise from sensors when back up(can turn if off!). Car has gas tank sensor defective after 8 months of ownership. Still under warranty and the entire tank had to be replaced at no costs, but car had to be at shop over a week! Rear seatbelts recalled, checked for proper functionality! Car is a show piece because of the beautiful color. Feeling like the metal is thinner because the rain drops make big noise on the roof of the car! My old Benz did not do that at all! Still less than a year of ownership, hopefully no more problems !
Luxury and excitement
Rich, 05/14/2021
2021 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
14 of 17 people found this review helpful
Got the 2 door coupe. Beautiful car inside and out that is really fun to drive. Great tech that isn't difficult to use. Good gas mileage with the eco-boost. Plenty of pep with the turbo-charged inline 6
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Amazing redesign
Wiensm, 06/07/2021
2021 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 11 people found this review helpful
The new redesign made the new E class the best looking midsoze luzuary car. I used to own a c63s Amg and I was surprised how peppy the new 450 engine was.
From Toyota to the E-Class
Ray Swindle, 12/26/2020
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
4 of 4 people found this review helpful
I am sure it is easy to be impressed going from a Toyota to a MB E-Class. I keep my vehicles for 9+ years before I move on to a new vehicle. Toyota reliability is why I have been buying Toyotas since 1975. Now it is time for us to move up to a quiet, comfortable sedan. I have spent a year reviewing articles for "quiet" cars. I thought my research would have me in a Lexus ES (Hybrid). We drove the Genesis G-90, (nice car, but huge) then the Lexus ES. The Lexus dealer told us the ES was their quietest vehicle since the GS had been discontinued for 2021. We were very disappointed with the ES. It had the typical wind noise we lived with in our Toyotas. We were very disappointed. The interior was OK for top of the line Avalon, but not for a $55k luxury vehicle. I succumbed to realizing our search would probably lead us into the German luxury segment. We made an appointment to test drive a 2020 E Class E-350. My wife and I were halfway into our test drive and talking about how the E-350 met our needs. The vehicle is a service loaner with 5k miles on the odometer. The dealer made a satisfactory offer on the vehicle and we drove it home the next day. I am not too sad we didn't get to the Audi A6 and the BMW series, but we knew we had found our car. We have now had it two weeks and added several hundred miles and we are continuing to learn more about the capabilities available in the digital programs. What I like about the vehicle is the quiet, comfortable ride, the Burmester sound system and the 12.3" multimedia system to control nearly every system in the vehicle (including the ability to operate it from the steering wheel).
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Worst Car I have ever owned.
A really unhappy customer, 10/06/2023
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
8 of 10 people found this review helpful
I am 71 years old and have purchased many cars in my life. As a special treat for my retirement I leased a high end Mercedes E450 (MSRP over $80,000). Took three trips with the car, broke down each time. When I hit 70 mph, it felt like I was driving a school bus. The one time I took it to service they fixed the transmission. The next time they said it was the wheels (paid $600 to have wheels straightened and that did no good. Finally, they said it was the tires. I had already changed the run flat tires two times because of bubbles in them. It got to the point where I was afraid of driving it. And then, to top it all off, the lease-end process was a complete nightmare. They clearly raked me over the coals. This was the worst car I have ever owned and the worst car buying experience. Buyer beware!
The MBUX System Gets a D Grade
Donn Pearlman, 07/06/2021
updated 01/10/2022
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
35 of 52 people found this review helpful
My wife recently purchased a 2021 E350 with the Prestige Package because she wanted the Surround View Camera system. This was the fifth Mercedes-Benz vehicle we've purchased over the years, but we are both greatly disappointed with this car. The MBUX audio and navigation system is complicated, not very logic-intuitive and at times downright frustrating. The Surround View Camera requires two steps to activate. After pushing the camera button on the center console you then have to select a specific camera view by touching the far right side of the dashboard screen -- a potentially far stretch for some drivers to reach. The sunblind does not automatically close when you close the sunroof; you have to manually pull the blind shut, a rather cheap thing for a "Prestige Package." It appears the Owner's Manual was written by lawyers more interested in repeatedly warning about not sticking heads and arms out the windows than in providing easy-to-understand "how to" information about the car and its functions. Overall grade: a "D" as in disappointed. Update: we were so unhappy with this vehicle that we traded it in after just three days and only 68 miles to purchase a 2022 Genesis G70.
Comfortable with good tech and fun to drive
RaleighEd, 06/30/2023
updated 01/03/2025
2021 Mercedes-Benz E-Class AMG E 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
3 of 3 people found this review helpful
Great combination of sportiness, comfort, and luxury. Confident at speed with plenty of power in reserve. Early teething problems with battery issues and recalls made the first year a bit of a chore but after a few long road trips, I love the car and its capabilities.
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2020 MB E-450
Ins man Rick, 05/04/2020
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
10 of 16 people found this review helpful
I currently drive an 11 MB E350 and an 08 CLS 550. About 2 weeks ago I had my E350 in he shop for service and last week I had the CLS 550 being serviced. 2 weeks ago, the dealership gave me new E350 to drive. I enjoyed it, however, last week they gave me a new E-450, big difference and I enjoyed it waayy more than the E350, its quicker, more comfortable, I like to surprise the youngsters driving Chargers and Camaros sometimes. I like my E350 but I've always wished that I bought an E-550. I really want a new S560 but my retirement account is not where I want it yet so I could be happy with E-450 and placing the difference in my retirement account.
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Sweet Dream
Lida Eberling, 07/09/2021
2020 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
Just how smooth a ride it is! I just love it.
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Great Car; not sure about the controls yet.
bobholt, 09/28/2022
2021 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
2 of 2 people found this review helpful
Great drive, handling, features. Still learning which of 4 diff options to use to control features (Nav, radio, AC/heater, lights, ...) your can 1. Use the steering wheel buttons/touchpads, 2.. Use the buttons/touchpad (mouselike) on the console, 3. talk to it, 4. Use the dash touchscreen. Which to use and when will be a 2-3 month study. Can't give it a 5 until I see how reliable these are. Already found problems with them: 1. Using console touchpad to scroll through a list skips two entries instead of 1 like it should; 2. Voice output questions vary in volume - some get so low you can't hear them.
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South florida girl
South florida girl , 04/06/2022
2021 Mercedes-Benz E-Class E 450 2dr Coupe (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
3 of 4 people found this review helpful
Love love love my car.... Drives like your floating on air
Sporty and fun to drive
Vick, 07/22/2022
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
3 of 4 people found this review helpful
I like my baby Benz. It's the exact same features as the S class but in a smaller sportier package.
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MBZ Happiness
Erich HP, 11/27/2019
2020 Mercedes-Benz E-Class E 450 2dr Coupe (3.0L 6cyl Turbo 9A)
8 of 19 people found this review helpful
Great Car - much improved from the previous 2017 ECoupe love it. However as always in every moel update every time there is something that is changed for no apparent reason. This model comes without the overhead handle bar - Why ??
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If Einstein drove a Mercedes AMG he'd write E=AMG2
BillP, 09/01/2020
2020 Mercedes-Benz E-Class AMG E 53 2dr Coupe AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
1 of 1 people found this review helpful
The Mercedes AMG E53 provides outstanding body lines, a luxurious interior and power and handling that defines performance driving.
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2020 E350
John , 09/23/2020
2020 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful
I went from a E350 to a GLE now back to the car. The 2020 is super. I was going to scale down but after looking at the infinity, Audi,BMW they don’t compare. I got one with all the packages, GRET looking, great performance
A Car with Soul
Dave from Union City, 12/31/2020
2020 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo 9A)
1 of 1 people found this review helpful
The transporter on Star Trek could not be more comfortable, classy and safe. My E350 handles curves, hills and obstacles like it was a part of me. Driving is effortless and fun to drive.
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Awesome car!
Mary Maajoun, 05/07/2021
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
1 of 2 people found this review helpful
Beautiful look and drives well
E450 Cabriolet, a gem
Joe, 04/19/2022
updated 04/22/2024
2021 Mercedes-Benz E-Class E 450 4MATIC 2dr Convertible AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
1 of 2 people found this review helpful
Great 4 seat convertible. The self driving mode: Distrontrics is outstanding. Fun to drive and own.
Luxury meets raw power
Omer, 04/17/2022
2021 Mercedes-Benz E-Class AMG E 63 S 4dr Sedan AWD (4.0L 8cyl Turbo 9A)
1 of 2 people found this review helpful
This is truly a fine piece of German Engineering! Amazing center console with a giant touchscreen, mouse pad and simple middle controls. Great shortcut incorporation for the steering Beautiful design and one of the fastest luxury sedans ever made
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From a 2012 to 2018 to 2021 Mercedes E Class Conv
Fred V, 10/09/2024
2021 Mercedes-Benz E-Class E 450 2dr Convertible (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
1 of 2 people found this review helpful
My 2021 Mercedes E Class Convertible has not disappointed me. I have owned this car for 31/2 years and have enjoyed it every time I get behind the wheel. The exterior styling is second to none and the interior is 1st class and very luxurious. The ride is smooth, powerful and the gas mileage is very adequate considering the high performance engine. This car is a keeper.
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Great car
G lambrow, 10/07/2021
updated 04/12/2022
2020 Mercedes-Benz E-Class AMG E 63 S 4dr Wagon AWD (4.0L 8cyl Turbo 9A)
0 of 0 people found this review helpful
This car is not as luxurious as the S63 but much more fun to drive. The ride is very harsh but the car handles extremely well and it is FAST.Traded a 2019 Porsche Panamera turbo in for it and I am glad I did. The downside is these cars are hard to get and are priced sinfully high.
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A very sexy little beast
Baby Lee, 06/12/2024
2020 Mercedes-Benz E-Class E 450 4MATIC 2dr Coupe AWD (3.0L 6cyl Turbo 9A)
0 of 0 people found this review helpful
The exterior was beautifully designed. It has an elegantly understated look from the steering wheel back. The front end is built for performance, and is crowned with the Mercedes emblem which always commands respect. Although I usually drive in "comfort" which is ordinary driving , like laying in a recliner enjoying a smoothe quiet drive. Quite sexy. But put it in "Sport " mode and your riding bare back on a cheetah as it hunkers down, grips the road and leaves anyone behind you looking a 1/2" tall in your rear view mirror! Always elegant and always ready to flex its muscles. Too bad I drive it like an old lady,lol! Driving is about relaxing to me. Although I did go 0 to 95 in just a few seconds the other day! Still trying to learn the Instrument panel. Loads of features! Seat massage, heating or cooling. The navigation takes a while to get use to, it's accurate, software needs to be upgraded for a more user friendly interface. The only con to this car is that the low profile tires are always getting bubbles or/or go flat easily if you potholes. So don't hit any, lol! I LOVE this car! And so will you.
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Piece of Art
Coach Red, 07/19/2024
2020 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
0 of 0 people found this review helpful
this is my 5th Benz and never cease to amaze!
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2020 AMG E53
Joe Mac, 10/29/2024
2020 Mercedes-Benz E-Class AMG E 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
0 of 0 people found this review helpful
Awesome combination of luxury, sport, and fuel economy. Best interior in its class by a wide margin. Love this car.
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Happy
Giorgio , 03/27/2024
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
0 of 1 people found this review helpful
I knew what I was buying and I was right in my choice. Performance, quality technology comfort exceeded expectations for the money. A sensible rewarding deal given prices of the new. The E350 2021 sedan comes loaded with common sense. Not only subtle luxury.