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Used 2020 Mazda CX-5 Consumer Reviews

4.5 out of 5 stars
108 reviews

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Pros
Cons
5 out of 5 stars

Everything I wanted and more.

Andre', 06/17/2022
2020 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
0 of 0 people found this review helpful

Everyday I learn something new about my CX-5. Features that I haven't had time to read about just simple appear when I touch a button or say what is that I wonder. Thank you so much for your advice, it truly was an assure opinion that I was so happy to hear and you were dead on.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Red 2020- Mazda CX5 Signature

New Jersey Mazda Owner, 02/09/2023
updated 05/25/2023
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful

May 24, 2023 Update: CX-5 continues to perform like a champ which at the end of the day is why I bought her. However, 3 things really bother me about the car. The key fob apparatus is awful. As discussed in many forums, the audio system is extremely dated. The small gas tank has be at the gas station constantly. If these three items are critical to you, I would strongly urge you to dig into them, prior to buying this vehicle. I'm not sure I would knowing what I know today. I purchased a red, 2020 CX-5 Signature last month with about 32k miles on her.....I was in the market for a Grand Touring Reserve but this bubbled up, and at the right price I grabbed her. I live in New Jersey and since then the Mrs. and I have gone round trip to Philadelphia (200 Miles), r/t to Holy Cross in Massachusetts (400 Miles) and r/t to Providence (400 Miles). The car is basically what I expected and why I bought it. First off, it looks fabulous, doesn't it? The reason for the purchase was the performance, and this car has it. I could probably get 30mpg if I really babied her at 55-60 mph, but who wants to do that....seems like I am getting 25 to 27. People have commented that the front seats are too confining, but I am an average to above average guy, and I do not have a problem with it. As many reviews point out the technology/audio system really sucks. I cannot believe they put it in such a great vehicle, but again, not why I bought it. I plan to keep it for a while, and maybe ultimately sell it to one of our kids, who trust me will be happy to have it based on how we maintain our vehicles. So far so good....

Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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4 out of 5 stars

Love it!

Janey, 02/28/2023
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

The Mazda CX-5 is a great SUV. It is comfortable, has the automatic latch on the hatch, and gets about an average of 28 miles per hour.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
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5 out of 5 stars

Sporty looking, rides so smooth

Shelly, 06/18/2023
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

Love this car

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5 out of 5 stars

Luxury

Jim, 08/26/2024
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful

I love it! Bought it new in 2020. Grand Touring Reserve with the turbo in Soul Crystal red metallic. I'm currently at 56k miles with zero issues. I do oil changes every 5k miles. Originally I test drove a CRV, RAV4, Forrester, and CX5. I picked the Mazda bc it looks, feels, and drives like a luxury SUV. 320 |b/ft of torque for a compact really gives it the edge over anything else in the class. Four years later and it still feels as solid as the day I bought it. The handling's amazing, and the ride is great! Some people have called the ride firm but I would say it's super compliant. It settles very quickly over bumps without feeling upset. The Bose system sounds "good" but only has bass and treble adjustments with no mid which would make it even better. The ventilated seats work better than in other cars I tested as well. It's also one of the quietest too letting in very little wind and tire noise.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Mazda CX 5

CLO, 08/05/2024
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

For a smaller SUV it is very roomy

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

A Very Happy Experience

Mr.Sub, 04/14/2024
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful

Great little SUV with a powerful turbo and excellent handling. Interior is upscale considering its price (actually, even not considering the price), Nothing but positive things to say other than I got a good price as a trade-in - bought a 2024 Mustang GT. So win-win.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best bang for your buck

Daniel, 08/08/2023
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

I have the non-turbo, and it still packs a punch, handles like a dream, and rides pretty smooth! Looking forward to many more miles in this car. Interior leather accents very nicely finished. Many don't know that Mazda has been working with Toyota for a few years now, so that is a plus that drew me to this vehicle. I've heard some complain that the infotainment system isn't touch screen when the vehicle is in motion(I believe that's adjustable in settings, but I haven't changed it), and that's fine with me as I can't ever seem to hit the right app the first time with touch screens anyway and it causes my eyes to be off the road too long. The knob, while driving, is simple to use and accurate(though figuring out where it will go when you spin it may take some getting used to). Many may also get tripped up by the fact it is a basic 6 speed transmission. Do you feel it shift? Yes, but not horribly, and coming from a manual transmission car, I really like the shifts anyway. The transmission is not incapable by any means either. As far as I have noticed, the RPMs stay pretty low, and the power is readily available when needed. Gas mileage is solid as well. Best part? For as new of a car as this is, the DIY serviceability is still there as opposed to other brands that have limited working on their vehicles to dealerships. This vehicle has dipsticks to check your oil AND transmission fluid(may be normal, but i don't figure it is on newer vehicles). Overall the CX-5 is VERY driver intuitive and just makes sense.

Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best In Market

GT1533, 12/27/2023
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

Bought new with 31 miles on it. Following maintenance schedules and vehicle is great on gas. All the options were added to a regular touring model.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Pre-owned 2020 Mazda CX-5 Grand Touring Reserve

Zing, 03/27/2024
updated 04/01/2025
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
0 of 0 people found this review helpful

Fabulous car. This Mazda CX-5 replaces our 2016, Honda CRV which I liked, but LOVE this Mazda. Like a “poor man’s BMW.” Quick. nimble, well designed. Liking the turbo power, essential in merging and passing. Amazing features: Intuitive Cruise control (slows the car down when cars in front of you slow down… Even to a stop!) Runs on regular gas, a plus. Air-conditioned seats in hot weather! Heated windshield wipers! Front crash mitigation. Auto lift gate, Apple CarPlay (displays your smartphone on the car’s screen, great for Waze, Google Maps) My fave: “heads up” display projects your speed like a 3D hologram in front of you Overall, an excellent vehicle, fun to drive. I see so many CX-5’s on the road these days. Probably my favourite car to date (have owned Chevy Suburbans, BMW SUVs, Honda CRV, Nissan Maximas, Hyundai Santa Fe’s). The downside: 19-20 mpg local driving 27-28 highway. Smaller capacity than the CRV Overall, Highly recommend this car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Still new to me

Dj Johnson, 04/07/2024
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
0 of 0 people found this review helpful

Only been a week, but coming from a 2010 Camaro that broke down most of the time, I’m having fun getting used to not having blind spots. It’s just me so I’ve all the room I need .

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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