Used 2020 Mazda CX-5 Consumer Reviews
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Great suv 2020 cx5
Ron.S, 09/29/2020
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 3 people found this review helpful
Love this cx5 touring has a nice smooth ride excellent handing quiet ride I mean really quiet has all the options great on gas exterior is very good looking interior is A+ very happy .
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Must read before you buy
Jonathan, 10/16/2020
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
30 of 46 people found this review helpful
After researching for one month the top safety pick + on IIHS, I landed on the Mazda CX-5, Subaru Forrester, and Honda CR-V. My original search was for a safe and up to date vehicle (SUV) for my new driver in a couple years. The idea was to buy the vehicle so that she can learn on it and by the time she is 16 yrs old it will not be a new car but be reliable and safe for her to drive. I bought the 2020 CX-5 Grand Touring Reserve turbo AWD. This is step below the signature trim. The exterior of the car is very pretty and I upgraded to the Gun Metal paint. The interior is very minimalist on the dash but materials all seem to be high quality and well put together. The heated seats and cooled seats are amazing. I love the Heads up display and found this to be a great option for new drivers so they can maintain eye/road contact. The transmission is great, a true 6 spd automatic. So why did I rate this vehicle a 3 star? The vehicle is a 4 cylinder turbo. You would think this car would have the Mazda zoom zoom quality. It doesn't. I actually test drove the GTR first and was not impressed to the point that I drove the GT with premium pkg (non-turbo engine) and the pick up and acceleration was almost identical. I was told that they had put in regular gas which lowers the turbo horsepower and torque and this is true about the later. The reviews and videos from all my online trusted reviewers said the car is super quiet. It isn't. I know Mazda has done much more lately on this 2020 and it's better than previous models but this car has loud engine noise and especially if you try to drive it to enjoy. The Bose radio system is very inadequate for the price range. I like loud music and this car lets you down on the sound system. The only trim that offers Navigation is Signature. While not a big deal since we use Apple car play it's just unreal that you pay this much for a vehicle and no navigation. The steering wheel is too thin. It needs to be thicker. This is the brand that promotes sportiness. The handling on this car was said to be fun and lively. I must say I disagree with this too. This is not a "sporty" sport utility. They may not even make those unless you upgrade to a BMW, Porsche, or Audi. The interior in the drivers seat and passenger seats could benefit from better designing for the middle console. They take up leg room (width) that could be added back, and there are not enough storage for coins on the dash and etc. The center armrest is set too far back to rest you arm comfortably. They need to have one that moves. The infotainment is very old. It takes the car a longer time than my other vehicles that are much older to react . The auto braking and other items don't seem to react quickly either. I have come to a complete stop and then the heads up display will say "Brake" in a quick braking situation. I will be driving this car myself for two years and already miss my 2009 Toyota Highlander with 133k miles. Keep in mind that I love cars. I have driven over 50 cars in the last 21 years of marriage. I just thought after all the video reviews that this car was the best of the best. I will say that the Forrester was just as loud on the engine noise, it's transmission CVT wasn't good, but I felt the extra room and look was nice. Had the Subaru dealer worked as hard on the deal I would have bought the Touring Forrester after the two test drives, but they didn't work as hard on the numbers as Mazda. Mazda has the better reliability of the two vehicles as well. I think resale value on this car will be an issue if you want to get out of it sooner than later. I will say that I got a great deal on the vehicle and the 0% was a great addition that pushed me to make the decision a year earlier than I anticipated. I think this car will be reliable and enjoyed by my daughter in the future. I think it is well made and safe. With all the great quality and items that I see in this car I would rather spend 6-10k more and buy a Toyota Highlander. Yes the Highlander is bigger but the ride is so much better, the V6 is smooth and quiet, and I think overall the Highlander is just as pretty as the CX-5 in the right color combination. The Mazda CX-9 has the same engine that my CX-5 has and I can't imagine it being any quieter or better on acceleration in a bigger car. One thing to note that I have filled the gas up with Premium gas and didn't see to much difference in the acceleration. I did see a difference one getting to around 3500 RPM-5500 RPM. I would recommend this car over the CRV, RAV 4, Lexus NX, any GM, Ford, or Jeep that is comparable size. I think if I would buying again and I could get the Subaru Forrester Touring at the same price that I would go for the Subaru. Yes the transmission isn't as good and they don't offer the heads up display or turbo but you don't feel the turbo in the Mazda and I think Subaru has better safety technology that reacts quicker.
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2020 Mazda CX-5 for sale near you
3 of 83 listings
- Grand Touring 4dr SUVMSRP: $19,50044 mi away
- Touring 4dr SUVMSRP: $22,5632 mi away
- Touring 4dr SUVMSRP: $17,89519 mi away
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Love it !!!
Donnalynn1016, 03/03/2020
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
10 of 16 people found this review helpful
Test drove several different car models and chose the Mazda CX-5 and am so happy with my decision. It’s a smooth luxury spacious ride and even talked my brother into getting one !
Great steering,handling. Base engine inadequate.
Ozzy, 11/23/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
7 of 11 people found this review helpful
Nice and cute. Great steering and handling. Much better driving feel than some peers like Forester, CRV or even upscale X3 or GLC (steering, not engine). Good reliability. Unfortunately some negative points exists that bother me greatly. 1) Base engine is simply inadequate! Simply merging into highway traffic is a big ask. A lot of wailing but no torque. Dangerous. 2) 22mpg city is too low for such pathetic engine. 32 highway is OK. 3) Combination of low mpg with small fuel tank makes very annoying refill stops every 250-275 miles. Got used to refill diesel CX5 every 400miles and diesel Mazda 6 wagon in Europe was good for 600 miles! In mixed driving. 4)Still cheap door's materials living a lot of spots and scratches. Especially on glossy plastic near gear selector area and door handles. 5) The only enjoyable spec of 19" AWD with turbo engine starting with GTR or Signature trim is overpriced, putting it uncomfortably close to RDX and X3. Promised cheaper entry for turbo with Carbon Edition trim has too polarizing taste choice of the red seats and weird exterior color. 6) Parking sensors available only in Signature. Would be interesting to finally see what price and performance Mazda will offer with upcoming inline 6 new engine.
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Not a viable winter option!
HRA, 03/01/2021
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
2 of 2 people found this review helpful
I was thrilled with the purchase of this vehicle in July 2020. The summer and fall drive was fantastic, not a complaint to be had. The SUV is sharp to look at inside and out, loaded with great options, and it handled very very well; an overall great competitor for other vehicles in it's class. Then winter in Manitoba came. Whenever the temperature dropped below -23 celsius I found the following issues (every time): the front window motors weren't strong enough to drive the windows until the car was 'very' warm, the front doors had to be slammed shut 5-7x to ensure they closed, the suspension/steering is extremely stiff as well. When confronting the dealership I was informed the items could not be fixed as "we live in Canada". I stated I've lived in Canada all my life; I never had these issues with all of the Honda's I have owned prior to this vehicle. Mazda lubricated the door hinges and sent me on my way. Even with lubrication the issue continues. I need a safe vehicle so this CX-5 will be traded in sooner than later and I'll be going back to a trusty Honda CRV. So if you are someone looking at this car who lives in a cold climate, where you don't have a heated garage; you might want to rethink a CX-5 purchase.
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