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Used 2020 Mazda CX-5 Consumer Reviews

4.5 out of 5 stars
108 reviews

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Pros
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5 out of 5 stars

Smooth like butter

Wilson, 09/27/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
4 of 4 people found this review helpful

This is a great suv for a first time suv owner. I went from a car to this and I love it. The leather interior is awesome. I feel comfortable and its great to look at.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best driver's compact SUV

Nabrega, 09/07/2020
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
4 of 4 people found this review helpful

Overall best value for the money. buy this if you enjoy driving. Nicely weigh steering, great handling, firm brakes and good power from the turbo engine. decent mileage for the amount of power. Only negative is the seat could have better thigh support and needs a thicker steering wheel.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Absolute Garbage

Tracy, 08/16/2021
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
11 of 14 people found this review helpful

Issues: front and rear windshields get water droplets on the inside, winter related; front windshield has white haze / splatter marks, visible at night while raining, can't see out of the windshield; backup cam works for backup and a few minutes into the drive, diables due to "poor visibility", winter related; headlights go from low to high beam randomly, unable to use high beam manually; moments after turning the car on, radio blasts and lastly, the sunroof exploded. Service department is unable to duplicate the windshield issues, therefore are unable to resolve. Likely, I'm stuck with these. The other issues are recent, we'll see what happens. I've been a loyal Mazda customer for 10+ years. This is the last Mazda I'll ever own.

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5 out of 5 stars

the best lease of my life

law mit, 03/26/2020
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
12 of 17 people found this review helpful

The car gives me everything I want and need. I hav seen many reviews of the vehicle and everything they have a negative opinion of I don't seem to have a problem with. The car is comfortable, fast enough (upgrade is available with higher trim), incredible steering feedback for the price no complain especially with trunk space it is plenty enough.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Not a viable winter option!

HRA, 03/01/2021
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 3 people found this review helpful

I was thrilled with the purchase of this vehicle in July 2020. The summer and fall drive was fantastic, not a complaint to be had. The SUV is sharp to look at inside and out, loaded with great options, and it handled very very well; an overall great competitor for other vehicles in it's class. Then winter in Manitoba came. Whenever the temperature dropped below -23 celsius I found the following issues (every time): the front window motors weren't strong enough to drive the windows until the car was 'very' warm, the front doors had to be slammed shut 5-7x to ensure they closed, the suspension/steering is extremely stiff as well. When confronting the dealership I was informed the items could not be fixed as "we live in Canada". I stated I've lived in Canada all my life; I never had these issues with all of the Honda's I have owned prior to this vehicle. Mazda lubricated the door hinges and sent me on my way. Even with lubrication the issue continues. I need a safe vehicle so this CX-5 will be traded in sooner than later and I'll be going back to a trusty Honda CRV. So if you are someone looking at this car who lives in a cold climate, where you don't have a heated garage; you might want to rethink a CX-5 purchase.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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