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Used 2020 Mazda CX-5 Consumer Reviews

4.5 out of 5 stars
107 reviews

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Pros
Cons
5 out of 5 stars

First Mazda as a Subaru Owner

First Mazda , 04/27/2022
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
1 of 1 people found this review helpful

After reading the high praise for the drivability, reliability and customer loyalty of the Mazda brand, the CX-5 seemed like a great choice for a small SUV. I was very impressed by the luxurious quality of the interior. The soft leather, quiet ride and solid materials give me the overall feeling that I’m driving a much more expensive SUV. As a new parent, I was concerned about the rear-facing infant car seat space behind the front passenger, but there was plenty of room for my wife of 5’8” to sit very comfortably. There is ample power that the AWD and turbo 4-cylinder deliver when you need it. The AWD is also great when cornering, making this a very confidant vehicle. My only wish echoes others on the media experience - only the top-level Signature trim comes with Navigation, but I understand that Mazda is eventually moving away from proprietary systems toward the customer preferred Apple and Android systems. I can’t say that the experience with the interface is awful, it just takes some getting used to. Overall, I am very satisfied with the 2020 GTR. It’s the first time I feel that I’m getting more value than what I paid for the vehicle, and will definitely be a future Mazda customer.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Formula 1 in an SUV

STP, 11/16/2021
updated 11/20/2023
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful

Three years on I still stand by my review below. I have had zero issues with vehicle so far and still average over 30mpg. After significant research and testing I traded my well used Honda CRV in for the Mazda CX-5. Another CRV was on my mind but the Mazda had better towing capabilities, more power and better mpg. After test driving multiple makes I found it to personally have a more refined interior design, handling response and ride. I get excellent highway mileage averaging around 36mpg, unless I start using the paddle shifters. Add all that the "fun" I have driving it and the smile it puts on my face is well worth it. I like the multiple rear seat release configurations with the added ability to put the seats down from the cargo area. A few drawbacks: infotainment center operation is a bit dated and could use a new software package but it does work great just takes a bit of "getting use to". The CX-5 2.5L can be a bit wonky when it comes to oil changes. The actual amount of oil needed can and does vary by vehicle and it is a known "quirk" with Mazda. After my first oil change my "oil" light (there are several) came on for "low" oil. I stopped for 5 minutes and it was okay but came back on later. I found out my CX-5 actually requires an additional 6-8 ounces of oil to keep the light from coming on. I've had no issues since doing that. It easily tows my boat with no effect on the rear suspension or change in handling response. The brakes work great but I will likely upgrade to a performance package in the future as I have done with all my vehicles (excluding motorcycles). Three years and 32K in everything is working great, replaced the stock Toyo tires which made a huge difference in ride and upped the handling response. I'm averaging 26-28mpg around town and 32+ on the highway.

Safety
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4 out of 5 stars
Performance
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Interior
5 out of 5 stars
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4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Awesome vehicle in every way!

John R, 01/22/2021
2020 Mazda CX-5 Signature 4dr SUV AWD (2.5L 4cyl Turbo 6A)
1 of 1 people found this review helpful

The turbo is when she especially in sport mode… Napa weather chocolate suits are awesome… Ventilated cooled seat function could be better. Wonderfully crafted and very responsive around turns!! Can’t wait to get some performance tires on this baby!!

Safety
5 out of 5 stars
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Performance
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Interior
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5 out of 5 stars

Loved my 2014 CC-5; my 2020 is even better!

NolaTab, 09/02/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful

My 2014 Touring with premium package was a great car. Fun to drive, economical, and reliable. Main safety feature was BSM, which saved my butt many times. I only had 53,000 miles, but traded it in on a 2020 Grand Touring, white with parchment leather. It’s everything I liked plus more! More safety features, more style, noticeably quieter, and more fun. Could not be happier with my decision. Yes, the AWD and Turbo engine would have been great, but I have been satisfied with the NA 2.5 liter engine. As far as features, the GT gave me everything I wanted.

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5 out of 5 stars

Love this Mazda CX-5 Grand Touring

James Montague , 08/18/2021
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
1 of 1 people found this review helpful

I absolutely love my Mazda CX-5 Grand Touring drives smooth handles very well 187hp and 186 torque is more than adequate turbo engine would have been nice to have but not willing to spend the money. Plus I rather have V6 then a turbo engine people make a big deal out of horse power but when a Nissan Sentra pass you up on a highway it really does not matter. Awesome car it should be on everyone’s top list.

Safety
4 out of 5 stars
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5 out of 5 stars

Great Ride

Makenzie, 04/04/2022
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
1 of 1 people found this review helpful

Had a 2013 CX-5 Sport before this and what an upgrade! Love the safety features, it drives nice and has more bells and whistles than I expected! I love my new CX-5

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5 out of 5 stars

Practical FUN

Proudpapa, 10/23/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
1 of 1 people found this review helpful

Great little vehicle! Fun to drive as it really sticks to the road. Not over-powered, but it has enough to get you there safely. Love the "command center knob", and was very impressed with the ACC and how well it kept up the selected speed and held the distance from the vehicle ahead. Interior is very well done; good quality and appearance. A little short of storage space.

Safety
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5 out of 5 stars

Five

Rosie , 02/13/2020
2020 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
5 of 17 people found this review helpful

It’s very amazing very fancy car I’m very happy to choose the Mazda cx5

Safety
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5 out of 5 stars

My 2nd suv

Dan, 11/09/2020
2020 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
1 of 2 people found this review helpful

It's price was better than similar models in Honda & Toyota, while overall reviews were equal.

Safety
4 out of 5 stars
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4 out of 5 stars
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5 out of 5 stars

Its just what wd wanted

Dick , 08/13/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
2 of 8 people found this review helpful

Always negotiate and then a little more

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5 out of 5 stars

Polyanna the Silver Fox.

JTR, 06/12/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
2 of 8 people found this review helpful

Good so far. I have only had the vehicle for a week.

Safety
5 out of 5 stars
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4 out of 5 stars
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5 out of 5 stars
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Value
4 out of 5 stars
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